I just want to give a HUGE shout-out to Chris at the Best Buy in San Carlos. This was genuinely…read moresome of the best customer service I've experienced in a long time. We came in looking for a specific speaker, and Chris went to the back to try to find it. After about 10-15 minutes, I'll admit, I thought he might have forgotten about us . Chris came back with an update and explained that the speaker was available but might be in a harder-to-reach area in the back due to the construction going on. He gave us his number and told us to text him in 15-20 minutes while he went back to dig through inventory and find it. Sure enough, about 15 minutes later, Chris had found it. He noticed it was missing the power cord, so instead of simply handing it over as-is, he went and found a power cord to include with it. He then offered to keep the speaker up front with him until we came back for it. When we returned, everything was ready to go. Chris took his time showing us the speaker, explaining everything. The entire time and even after we left, I kept thinking, "They really don't make customer service like this anymore." And yes, I realize saying that makes me sound about 75 years old , but it's true. In this day and age, when someone goes this far above and beyond to help a customer, it deserves to be recognized. I really hope Chris's manager sees this review and gives him the recognition he deserves. Something tells me we weren't just lucky enough to catch Chris on a good day -- this genuinely seems like his standard for how he treats customers.

BEST BUY BROKE MY COMPUTER!!!…read more Brought my computer there to get more storage and boy was that a mistake. They suckered me into signing up for the membership at geek squad. The individual employees were nice, but when I brought my computer home, it didn't turn on so I brought it back and then they they adjusted something but when I brought it home again, it ran for a few minutes and then conked out again. This machine has been running beautifully since I got it. I brought it back and then they told me I needed a new motherboard and a new power supply; this machine has never had a problem the whole time I had it and all of a sudden it had a problem now after I brought it in to Best Buy. And they don't sell one of the parts that I need at Best Buy at all so I had to go to Central computers but they had some questions so when I tried calling Best Buy again and couldn't get ahold of anyone on the phone after trying to call for about a half hour or so I decided just to go back in the store and get my machine. When I talk to the manager he very nicely explained that sometimes things just break. He refused to reimburse me for any of the damaged items. So now I have to go to Central computers and try my luck there, plus I have to pay for the labor of installing all this new stuff that I didn't even need a week ago. Now I'm stuck with several hundred dollars worth of damages because I took my computer to Best Buy. BEWARE OF BEST BUY!!!!!

My monitor recently displayed an ominous "no HDMI" message, blocking me from using or even seeing…read moremy system. Even the HDMI message disappeared after I checked and double-checked all my cables and connections. I took my desktop tower to Central Computers, not knowing whether the monitor, the cables or the computer were at fault. Pedro quickly determined that the computer was fine -- it was NVIDIA trying (with no warning) to update a driver that brought my system to a halt. He and Stirling monitored the update, then NVIDIA started a second one, which seemed stuck. Stirling downloaded the update directly from NVIDIA and finally got the job done. The wait (about 2 hours) was well worth it to regain my sanity. Pedro and Stirling were very kind, explaining everything and chatting with me when I wasn't browsing the aisles. This is now my go-to place for computer help.

Came into central computers today for a desktop issue and Pedro was great. He was able to assess…read morethe problem and found the root cause. After a part replacment, he tested to make sure everything was still good to go. We chatted about possible upgrades, which he educated me on, but did not push for me to buy anything. Will definitely return for any computer issues in the future.

Scott is friendly and does outstanding repair work. I like working with honest folks and for sure…read moreScott is just that. He has fixed computer issues for me in the past. My iMac suddenly died and we both felt the issue could be a failed HD. Scott picked my computer up and as things turned out the HD had not failed ... it was corrupted. Scott could well have told me it had failed and charged me a lot more money that the reasonable price he charged for fixing the corruption issue. He constantly kept me informed of the repair progress and I had my iMac back in a couple of days. OUTSTANDING SERVICE! Thanks Scott! I highly recommend you contact him if your computer acts up.

I used these guys twice so far. A really decent honest proprietor. I had blue screen of death on…read moremy Lenovo. He managed to resuscitate without reformatting my drive. I would definitely recommend.

John (Owner) reached out to me and explained in detail about the issue they have been facing since…read morethe fire damage. The shop is in a very bad shape. I got my speakers back and he also returned the $150 initial diagnosis fee. Thanks John for running this business with high morals and integrity. I hope the store gets back in shape soon.

Since Yelp does ot allow users to "hate" reviews, I will respond to some of the idiotic reviews…read morehere. Yes there is a charge to look at any pice f equipment. This requires a lot of work, and this is ot a non-profit shop. I brought in several old Mcintosh vintage pieces. They needed a lot of work. One ended up costing a lot more to repair than what was estimated. They stuck to the estimate and asked if I would not mind at least paying for the additional parts needed. They basically lost money restoring an MP1-4 (look it up it is rare). they did it as a labor of love. They told me few were made and only a couple had ever come through the shop. They restored a pre-amp, tuner and power amp as well as the MP1. John explained what could and should not be done to bring these back to pristine condition. This is an honest good shop with techs who love working on vintage gear. I have to check if they are back up and running after the fire. I hope so!

Wow. I called to get something printed Memorial Day. The manager took a look at the job and said he…read morecould. What customer service!!! Phew saved me.

It was a printer emergency. The printer had run out of ink and I needed to print over a hundred…read morepages. My first thought was Office Depot because they have a huge selection of ink at a reasonable price. It was chance that there was only one two pack combo left of the ink I needed and the girl behind the register said they weren't getting anymore in until March. Fifteen minutes and $60 later, I was back on the road to completing my print job. Thanks for saving the day!!

Have bought all of my tv's from video only. Multiple locations. As usual. Went in told them what I…read morewanted. No upselling. Just what I wanted. 65" Samsung, sound bar and wall mount. Out the door in 20 min. Happy camper.

Gabe was a terrific help. I was looking to upgrade my plasma TV. I called Video Only and talked to…read moreGabe. He knew the status of the market and gave me a great price. My timing was such that I didn't need it for another month, so I paid a visit to see what I was buying. Gabe was there and showed me around, and he was pleasant, friendly and knowledgeable. He also referred me to a guy who could deliver and install the TV, which worked out quite well. I love my new TV and am very glad I called Video Only!

I had a wonderful experience at Target Redwood City. The employee Xander at the checkout was very…read morehelpful when I was struggling to figure out the pin pad. Carter

I visited Target to make a return and had a disappointing experience at Guest Services…read more As I entered the store, I turned the corner with my items in my arms and saw that no one was waiting in line. Two associates at the counter saw me approaching but continued their conversation with each other. When I reached the counter, I opened my Target app and displayed the Wallet barcode for my return. One associate looked at me and sarcastically asked, "What's this for?" I replied, "For my return." She completed the transaction, but immediately began talking to the other associate, saying, "People just put their phone up and don't know what they want--pickup, return, purchase?" I was standing right there and felt she was criticizing me in front of both employees. The comment was unnecessary, unprofessional, and made me feel embarrassed as a customer. I had done nothing more than present the barcode required for my return. What upset me most was the lack of courtesy and respect. Rather than feeling helped, I felt mocked. I believe customers deserve to be treated professionally, especially when they are standing at the counter within earshot of the conversation. I left the store feeling disappointed and would have appreciated a sincere apology for the associate's behavior.

Cristina R.(Executive Team Lead) in San Mateo Fashion Island is EXCELLENT. An item wanted was…read moreunavailable so I asked Cristina, she stopped instantly and offered her personal assistance willfully. Not only she located the wanted sale item, she also offered several other valuable options in case this item isn't found just to satisfy me as a customer. I left the store very satisfied! In a highly competitive on line retailers nowadays, it's truly the physical human touch and personal common courtesy shown by Cristina that makes the world of difference! A BIG Thank You to Cristina R.!

One of their security guards drives aggressively through the parking lot ignoring the stop signs…read moreand has almost hit me while walking over from the chargers to the store. A little ridiculous that they're still allowed to work there given how many other people have experienced this.

Twenty months later, the battery they put in my Pixel 6A is still doing fine. I was having trouble…read moreplugging in the charging cable, so I brought it back. They cleaned the dirt and pocket lint out of the USB-C port (they have a microscope, so they got all of it), and didn't even charge me. Definitely my go-to place for phone repair.

Look no further for help with your digital equipment. TechLoop is the finest-very knowledgable,…read morehonest, trustworhty, skilled and eager to help. They are an excellent team. I recomment them highly!

Got a pretty broken beat up MacBook pro. Dario fixed it like new. Dependable and reasonable price.read more

I spilled tea on my MacBook Pro and it wouldn't power on afterward. The Apple Store couldn't do…read moreanything in-store and quoted me close to $2k to ship it out for a logic board replacement, which would have taken a week or more, and I would have lost all my files. I brought it to TecnoUNO instead and Dario had it diagnosed and fixed in just a few hours, and recovered all my files. He walked me through what had happened, explained exactly what he was doing to fix it, and answered every question I had without rushing it. Dario saved me a lot of money and a lot of stress. Highly recommend!!