I had never been to Jamba Juice before, but after seeing it in the mall, I decided to check it out.
The two staff members there didn't look happy to be there. I was stood on one side of the counter thinking that is where I ordered. The woman working just kinda looked at me and ignored me. She never told me if I wanted to order, I had to go around to the other side. Finally after about three minutes of standing at the counter and being ignored by the female staff member, the guy asked if I was wanting to place an order and told me to come around to his side. I should have realized with how messy the work area was, that it was going to go wrong. To be fair though, they were fairly busy when we got there.
I have a gluten allergy (Celiac), so I asked the guy working if the granola was gluten free. He said it was. (Their smoothies signage at Jamba says to ask staff about allergens.) I got the blue sky smoothie bowl although I wanted an actual smoothie. Luckily the smoothie bowl was pretty good. However, I later felt off and realized that the granola I was told was gluten free was not actually gluten free.
I contacted Jamba about it via email but the manager didn't care that their staff could potentially make people really sick or kill them. I got the generic "sorry. We'll talk to our team members" email and that was it.
Best avoid this location if you're after good service. The staff members are like zombies, and if you have a food allergy, definitely stay away from this location. The vibes aren't vibing here. read more