Friendly service. Clean. I've been to a few Palmetto stores. They have similar vibes. I did notice…read morethat this store has a sign about charging extra if you are ordering too many topping and it doesn't fit your bowl. Hmmm... wondering what's happening at this store. What I like about Palmetto's is that you can order online. There were 2 people ahead of me. There was only 1 kiosk and the person at the kiosk was taking forever. Then we found out she was just standing there. Lol. Ordering online is easy. My bowl was ready in 10 min.

I only tried their açaí bowls and nothing else on their menu so far, but their bowls are always so…read moregood. I love how you can build your own bowl if you're not satisfied with the already made ones. When I went, they were out of the açaí base, so I tried the ube & blackberry base. It didn't really taste like either ube or blackberry to me. I mostly just taste the toppings & fruit. Store was super small, but service was great! Staff were very friendly & welcoming. They didn't have a bathroom inside, so if you gotta go, you have to head over to trader joes which is the closest area that had a bathroom.

Got the acai bowl with acai yogurt bananas, strawberries blueberries and granola…read more Yummy Very tasty The employeea are very nice

LOVEEEEE the frozen acai here. I normally order this and add my own raw honey and sliced almonds…read morewith honey granola. A great sweet frozen sweet to add that won't make you feel crappy afterwards. However I've decided to order in and found out about their acai protein bowl with the protein crisps! YUMM! This bowl packs 26-27g of protein ! Chill vibe since it's your normal small dessert shop and service was good as well. Overall: def order in or get some while you're shopping or once you're done.

This is easily on my top 3 for boba places! I really love how they also sell food! The cost is very…read morereasonable for the amount of food that you get and the staff is also very friendly. I'm already looking forward to coming back

I used to love this location, Ive gone multiple times over the years and have always had great…read moreservice. Unfortunately today this was not the case. I had my mom go in for me and order. My mom is a traditional mexican woman, she speaks great english in my opinion but has a little bit of a hard time with technology. This specific location has touch screen pads to order and of course the register. My mom happily went in to order and waited at the register. A rude little white girl proceeds to ask her what she needs and that she can order on the screens. My mom nicely explains that she doesn't know how to use them and would like to just order. This employee proceeds to make a face at her and tell her it is very easy to use and that she just needs to tap the screen. My mom nicely reiterates that she doesn't know how and would just like to again ORDER. This employee is then told by another employee to just take her order and stop with the back talk. My mom is finally able to order and is left really uncomfortable and confused why she was belittled in such a ridiculous way. Normally i wouldn't make such a review for something like this but this is seriously so unprofessional and micro aggressive as fuck. I will happily never return to this location! If you're brown, beware!

I recommend: Large +$1…read moreHot Ube Matcha Latte, half sweet, Hokkaido Whole Milk Ube part is concentrated at the bottom, so definitely stir to mix the flavor throughout. Order at the tablet all the way to the left of the Cafe :)

I come here many times because I love the matcha soft serve. However the last couple visit have…read moregotten progressively worse!!! You pay about 8 dollars for a drink or soft serve, and if you ask for light ice they still pack it with ice and honestly you get hardly any drink, secondly lately the lady that made my cone the last few times likes to do a big circle and leave a big hole in the soft serve which also now leaves you with less / hardly any ice cream for your money. Most importantly I had the worst customer service from her this last visit. It was so bad another lady waiting for her items asked for her name and told her the same things I was saying. I have to say the day I went in, the young lady working the register was very sweet and helpful. Hats off to her for knowing what customer service is. Most importantly, the older lady working drinks and the soft serve machine about 1:30 ish ( name might be vaung? Didn't hear after when I walked away) today was rude as all can be and so unprofessional!!! Her alone makes me not want to go back. I ordered 2 drinks and a soft serve. My order was called out. when I went to retrieve it, It was missing the soft serve and the one drink didn't have the soft serve in it either. I told her my order is missing two things and she yells out this is order 2. I said it's wrong and she pushes the drinks towards me. I explained again what's wrong and she proceeded to help someone else. Comes back and says this is your order. I pull out my receipt and say there's no soft serve cone or soft serve in the drink, and may I please have a bag for the drinks. She goes to make my cone finally, gives me my cone and again I have to say there's no soft serve in the drink. She looks at the drink like I'm lying and then inspected the drink to see if there was any. smh ... literally looks at the drink and starts shaking it to see if there's any. Then finally does go to take care of it. She comes back with it. I asked for a bag again and then she says I need to charge you. Mind you, i'm holding the cone in one hand and the two drinks in my other arm against my chest . Whether or not you're supposed to charge is beyond the point it's the fact that she never apologized. It took more than once to get this right and then you're gonna make me go pay for a bag separately when my hands are full with two drinks and an ice cream cone on top of it. It was the way she handled it all. She was rude!!!! On top of it, then another lady actually proceeded to complain about her because she was rude to her as well, and she laughed at us, like it was okay for her to be rude or whatever we're saying was a joke. Worst customer service I've ever had in there and I felt this is something that should be mentioned. on top of it lastly she left a nice big hole in the middle of my cone so I barely got any ice cream. Might not care because I'm just one person, but they just lost a customer. Maybe two from what I saw today. Do better!! With all the other business around if someone is choosing to come in to your establishment, they should not be treated rude. Looking at some of the other reviews as well, I see the ice thing and bag thing has been repeated. If you know someone's order multiple things and you see they are alone. Maybe ask will you need a bag before hand. Not when they have everything handed to them and then say I need to charge you. I tried to call the management to bring this to them first and there's no answer on the phone or the email I sent over. Maybe they don't care either.

This is a cute cafe located in Alpine Valley. They were quite busy on a Saturday morning…read more I tried the everything bagel with chive cream cheese and thought it was decent. I'm not sure if I had to specify but my bagel was not warm when I got it. I wasn't sure if it was toasted. The flavor was okay. Bagel had a nice crunch. I did feel the bagel to be a bit small. The mocha was good. It was very hot! I thought the default sweetness was good, sweet but not sickeningly slow.

I usually don't give bad reviews for coffee or pastry shops because I know how crazy things can get…read morefor the workers. I'll start with the coffee and food. Coffee is decent - no real issue there. For food, I ordered an apple fritter donut, which the cashier repeated to me TWICE, and then proceeded to warm up and hand me a bag with an apple turnover. It was good but not what I wanted. However the real problem is with the staff's service and attitude towards work. I understand that coffee shops can promote a "chill" environment, but I don't think it's a place to flirt or talk to your coworkers and completely ignore customers trying to ask questions or order. The number of times the young man and girl behind the counter stop working to talk to each other while laughing and ignoring customers was fairly disheartening to see.

AMAZING!!! One of my all time favorite dessert places in the bay!!!…read more This particular location is SO cute. And also located in a very adorable shopping/restaurant grid, so the surrounding shops and streets are also so nice to walk around in! I was overwhelmed with the delicious options in flavors for the coconut pudding desserts! From persimmon (my favorite), to durian, to mango sticky rice, to black sesame...oh my god asian flavor galore. My friend and I got several flavors because we couldn't just pick one! We tried: Persimmon Mochi - This was my absolute favorite. The mochi at the top wasn't chewy by any means, but it had such a nice goopy mouth feel that was very different from the tofu-like pudding. The persimmon itself was so fresh and sweet, just simply addicting. I loved it so much I ordered another one to bring home. Durian - If you like durian, you'll like this. While the flavor was delicious and fresh, I wasn't particularly wowed because all the other flavors seemed to have some extra huzzah going for it. The durian one was mainly some mashed durian on top of the coconut pudding, without any pomp and circumstance. Don't get me wrong, still delicious, just a bit more straightforward than I expected. Mango Sticky Rice - LOVED this one!! This was a 3 layer dessert, with mango at the top, coconut pudding in the middle, and purple sticky rice at the bottom. The rice was an excellent chew texture, and the layered spoonfuls were divine! I would definitely get this flavor again!!! Black Sesame - I loved how the black sesame portion on the top was its own texture/consistency! I liked how thick it was, and fragrant. We also ordered the corn latte and the matcha cloud! The corn one was bit too grainy for me, especially towards the latter half, but the matcha cloud was SO good. The matcha was a deep earthy flavor, definitely quality! And the cream at the top was to die for. The interior is so adorable, and very comfortable to sit and catch up with a friend in! The staff is so nice, and I love that with every order, they hand you a cute little paper bag with utensils and napkins already set in it. Everything was just packaged in such a careful and whimsical way. Just such a treasure of a desert spot! There is a 3hr free parking garage only a block away. Various street parking spaces available too, but it gets pretty hard to find a spot since this area is so busy.

Too pricy and not something I will try again! Parking is a nightmare!…read more However the sitting area is nice!

I love this place, everyone is super sweet and the build your own is my favorite depending on my…read moremood that day. I tell everyone about this gem in Downtown Los Altos!

The juice I order was just okay nothing special. It was made from frozen fruit, and yogurt. It was…read moresoo expensive. $15 for a smallish cup. If my family of four had all ordered $60 that's way too much for a drink.

LOCATION: Located close to Downtown Palo Alto (about a 10 min drive from CalTrain PA). There is…read morefree street parking and covered parking (3 hr limit). AMBIANCE: Medium-sized location with 10+ tables. A nice place to study or work from with comfy chairs/booths and nice atmosphere! They have free wifi, but I wasn't able to connect and had to use my hotspot instead. SERVICE: Staff are super friendly and drinks come out fast. Wanted to order through their app, but it NEVER works for me :( CLEANLINESS: Tables were relatively clean, but I never saw a staff member come out and clean them. I just wiped my table down with a dry napkin and it was good enough for me. Their bathrooms aren't the cleanest unfortunately. DRINKS/FOOD: Ordered their latte with vanilla ($9) and it was pretty good! Definitely pricey and a once-in-awhile treat for me.

It's so cute inside but they need to hire more people! I came on 1/24/26 and there was only one…read moreperson working. It was a Saturday afternoon and got there around 1pm. That worker was a saint for pushing through the busy peak hour. I had to wait almost an hour for just a Tunacado yall that's crazy. However, I understand because it was so busy and there was literally only one worker. It smelled a bit burnt inside while waiting but maybe it was because the worker was trying to make the sandwiches and drinks all at once. However, my Tunacado tasted yummy and the bread was crunchy. No complaints about that! I would not come back here again unless they hire more people. I overheard a customer even asking for a refund because they waited so long. Please hire more people for this location. The inside of this location is really cute and a nice study spot.

I was craving a smoothie for the drive back home and saw this açai bowl place that had bowls,…read moresmoothies and breakfasts. I got the pitaya which has pitaya banana and strawberries. A bit sour than I would like it and don't really taste the strawberries in it. I should've definitely added almond butter or PB as I saw that was an option.

Perfect blend of sweetness and coconut for the buzzed coffee drink! Love the ambiance of the…read moreestablishment. Would definitely recommend to try their drink or acai bowls!

I had the vitality wrap delivered for a work lunch, it was not bad. The menu seems to have vegan…read moreoptions but they are not labelled at all- I suspect the vitality wrap might be entirely vegan but I ordered without the aioli to be safe. Food was tasty but portion size is pretty small.

When I walked in this evening, there was no one working in the front part of the store, and even…read morethough the sign said to ring the bell to get somebody's attention, there was no bell. I eventually figured out that there was a screen to the right side where you could order your food. Once I ordered, it didn't take long for my island bowl to arrive. OMG!!! It was the absolute tastiest açai bowl that I have ever had!! It had a wonderful flavor, and a nice variety of toppings that gave it some great texture. What a treat after a long day of travel!! I look forward to returning here the next time that I am in the area!!