Seems they can't order supplies in time, out of items needed to make smoothies. Wasted time coming to this location only for them to say oh we're out of powder. Can't even refund in store apparently only by district managers. Can't update the online catalog for accurate ordering so you end up wasting time out of your day to pickup a smoothie they can't make cuz they didn't order supplies correctly, and can't get your $ cuz they can't refund in store. And wasted time and gas coming out for smoothies they can't make. Not to mention ZERO customer service just oh sorry. Couldn't even call to let the customer know they can't make the smoothie SMH Sad as hell Jamba Juice. Do better read more

Açaí super-antioxidant = yummy, healthy, and tasty on a hot Kailua day. Employees were friendly but it took approximately one year to get my small smoothie. read more

Jamba - Menu - Juice Bars & Smoothies Near Me - Kailua, Hawaii

Today, I placed an online order for a couple of drinks and went in to pick them up. When I arrived at the pickup counter, there were two other customers also waiting. Behind the counter were two employees, one female wearing Beats by dre bluetooth headphones and a male, identified on the receipt as Leeland C. From the moment I entered, neither employee acknowledged me, greeted me, or offered assistance. I patiently waited as the other customers received their orders. Once they had left and I was the only person remaining, I was still not approached or spoken to by either employee. The male employee was putting blenders in the sink, and the female continued making drinks, but neither made any effort to check if I needed help. Eventually, I asked if this was the correct place to pick up online orders. The male employee responded by asking if I was someone else, to which I replied with my actual name. Both seemed unsure about my order's status, only to discover it had already been prepared. The drinks were then placed in front of me without any confirmation or communication. I assumed they were mine and left. The lack of basic customer service,no greeting, no assistance, and no confirmation of my order was extremely disappointing. It was a frustrating experience that left me feeling unvalued as customers. Unfortunately, based on this visit, me and my family do not plan on returning to this location. read more

On 3/25/25 I took my family to Jamba Juice for an afternoon treat. We arrived at 3:46pm to find the doors locked and it appeared the staff was hiding in the back. The posted hours said they were open until 4. We waited for a bit and at 4pm the staff came out and started mopping the floors. We were never acknowledged. I'm guessing our business was not important or appreciated by them, so instead we went next door to Starbucks and ordered frappuccinos instead. Starbucks was happy to help us. Poor job Jamba staff. read more

What a surprise. When I check the rating on yelp it's low. I was just there. 4 employees standing around no tiger customers in the store. They are just all talking story, didn't even notice me standing there for 10 mins. I walked out and went to eat somewhere else. What a shame. The mililani locations are way better. read more

the quality really improved, especially after the little incident where their peanut butter mood was salty. So glad they were able to fix one of my favorite drinks read more

Paid $9 for a drink that tastes more soymilk than matcha... also the two employees need to take a customer relations training! They didn't say anything from the moment I walked in until I walked out. So dissapointing! read more

Jamba - The two employees need a customer relations training! They didn't say a damn word from when I walked in - Juice Bars & Smoothies Near Me - Kailua, Hawaii

Super short staffed and short on ingredients for the smoothies. Very watered down acai super antioxidant. Not welcoming staff. This will be the last time I go to this Jamba Juice. If anything, visit Lanikai Juice instead. Don't waste your time waiting 20mins for a smoothie, junk customer service and underwhelming tasting smoothie. read more

Jamba - Juice Bars & Smoothies Near Me - Kailua, Hawaii

Came here with my sister today to get some smoothies. Unfortunately, we were left very disappointed with the service at this location. We ordered an orange dream machine and a green tea matcha blast, both size medium. However, when the drinks came out, the matcha one had a full two inches left of space between the end of the drink and the lid. That space was practically the size difference between buying a medium and small. When we pointed this out, the girl working today re-made the matcha smoothie, but added A LOT of ice and blended it for a shorter time, so the new one tastes like water instead of the normal matcha flavor. I've gotten both drinks from this location in the past and they were perfectly fine before, so I know that is not what the drink is supposed to taste like. I'm very disappointed with the service today, and I am not going to visit this location again in a very long time. read more

Jamba - Decor - Juice Bars & Smoothies Near Me - Kailua, Hawaii

Just ordered at the register at 10:45am on a Friday and didn't receive my smoothies until 11:35. They gave me 3 bogo vouchers after I asked about some kind of refund for the long wait. read more

First time I went a couple of days ago, there was only one worker, and she was not welcoming at all. I figure maybe she had a bad day, and give this place the benefit of the doubt, but I just went again for the second time, again but different workers, bad attitude, tossing things around super loud. Besides that smoothie was decent. read more

melted as soon as i got it and there isn't even enough toppings, comb jamba you already close at 4pm way earlier than other locations and you can't even make the acai bowls properly. this is false advertising read more

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I received very polite service yesterday when I went in the morning. Ordered a couple of smoothies and they were made well and pretty quickly! They wrote cute uplifting sayings on the covers that just made my morning!!! Thank you to the three ladies working! I was feeling a little under the weather and their cold buster smoothie always helps me nip it before it gets bad. The store is always clean and tidy when we visit and we love the wall art! The prices have really increased but then again prices everywhere has as well. It helps to join their rewards program. read more

Jamba - Strawberry dream & cold buster - Juice Bars & Smoothies Near Me - Kailua, Hawaii

Pretty ridiculous service today. I come to Jamba every day. Literally. Sometimes to Kailua location due to my business being located just up the street. Sadly I'm usually going to another location because of a few factors but today just really did it for me. An employee by the name of Shayla B. Omg. Let me just say that I saw that she was on her own. But I was the only customer at the time of me placing an order. No hello. No Aloha. Just what can I get for you. With an attitude to start. Smh. Then I place my order. I always get an açaí berry bowl with extra honey and banana. They know me. lol. And the bowl $12!!!! It's not my fault that you're short staff. But when someone comes into your work place and you can't get the order correct. Don't get mad at the customer for letting you know that it's not right and how to correct it being that I get this every day. It's your inconsistency on top of your poor attitude for why I'm leaving this location that already only has a 2.5 star rating what I'm leaving. And I'm sorry to do so. But they won't even give me a paper towel to wipe my hands and things while I eat here because they are out of napkins. Smh. I can't make this up. read more

Jamba - Pic taken after I had to ask a third time for extra banana and honey. - Juice Bars & Smoothies Near Me - Kailua, Hawaii

My first Jamba Juice so I don't have a lot to compare this to. I got the White Gummy Bear, and it was tasty, albeit very sweet. I struggled to finish the medium. It melted fast, but it was also a very hot day. The store was empty when I popped in on a weekday afternoon, and my juice was ready pretty quickly. Employees were efficient and friendly enough. Not much to complain about overall and would go back. read more

32 oz Orange Dream split into two 16 oz cups - this clearly isn't 32 oz. This Jamba in particular seems to be pretty inconsistent among the ones I've been to on Oahu. Second time not being super satisfied here - first time order was incorrect. Gave it another try and am not a fan. read more

Jamba - Juice Bars & Smoothies Near Me - Kailua, Hawaii

I am happy that I can say I had a good experience and really enjoyed my smoothie and my small scone! I landed on the Aloha Pineapple smoothie! It was super good and they made it very quickly! I was happy with what I got and how it tasted. I also decided to have one of their small blueberry scones! So good! I will probably grab one tomorrow before I go grocery shopping! This location definitely caters to the "touristy" crowd with great service! I will be back! read more

Immediately as I walked in this place or business (one that I normally love I might add) I notice this fowl smell coming from behind the counter. It smelled as if they haven't cleaned their machines in months. I really think this Jamba Juice needs an inspection. read more

Last 2 times here in Kailua, the orange dream juice was terrible taste, and also the other day the Peanut butter Moo, hardly taste any peanut butter at all. Not going over there no more! Other places have much better options. No more wasting my time & money. read more

I normally love Jamba Juice but today Kaneohes location did not carry an ingredient for tropical dragon yet again and traveled to Kailua's location. I was happy to hear that they carried the ingredients to make it however the attitude from the young girl and the looks that they exchanged after sharing that we traveled made us not want to buy anything. They were very rude and handled making our drinks aggressively. read more

I go to this Jamba almost weekly after time on the water. I love the staff, the service, and the quality of the product. So good. I often change up my order and Im always happy with the outcome. Whether its the regular Mango-a-go-go, or the Caribbean Passion, everything is always so amazing. The staff is always friendly, happy, and energetic. They always welcome me as soon as I walk in the door, and are polite and sweet. The store is always clean and the hand sanitizer is always out ready to go. I highly recommend this Jamba Juice if youre looking for something yummy, fast, and cool. read more

I hesitated to go in because of the poor reviews, but the girl at the register (Cianna?) was super nice. The store looked clean. I'm celiac, so I needed information about ingredients. Neither employee could help with that, but the website was good. I'm super cautious, so I ordered the Açaí Primo swapping coconut flakes for the granola. They were accommodating. The portion was right, the açaí was nicely frozen, the fruit was good. I'm glad I went in! Only disappointment was the other employee was focused on her phone, but maybe she was in training and using it for recipes. read more

Quick, fresh and convenient. Price Is about $8-10. We ordered two açaí bowls and both were delicious. It was a perfect meal after the beach and enjoyed them on the patio outside. We did add an immunity boost to our açaí especially with the flu going around. Parking in the lot is tight, but someone is always coming and going so if you're patient you'll score a spot to grab a fresh fruit treat or smoothie. read more

Everytime I go here, the smoothies get worse and worse. Today, my smoothie was like a fountain drink. Horrible.

I don't even want to give any stars. What is wrong with these employees?? They were extremely rude! Not even a "Hi" or a "thank you" or even a smile. They all just stand there staring at you or their phones! I will absolutely NOT be returning to this location! LEARN SOME MANNERS!!! read more

Ordered thru Jamba for delivery. They use door dash...Jamba got the order wrong and door dashed delivered to the wrong house. The store asked if I wanted to come down and get a new order and could not issue a refund. read more

Had issues with the App, trying to do my order & contactless pick up..it kept bumping me out....so ended up trying it on another device with another email and it worked.... Ordering online (in app) is easy, user friendly. Able to customize drinks and bowls and pay. Pick up at the Kailua location wasn't really contactless, and we still had to go in. Not sure how it works -- maybe I did something wrong. Lol. But drinks were yummy, and the peanut bowl was delish!! Tip: TIME YOUR ORDER RIGHT, don't delay pick up or else you'll end up with melted smoothies :( read more

(10/13/22) I knew it was a red flag when the boy employee had to ask me; a customer, what goes in my drink...I ordered 2 drinks...they made 1 drink then offered me an "extra" they had instead of my 2nd drink...I observed it & it was already melted/liquid. I work in the food industry as well...when I offer an extra/mistake to another customer, I make sure the customer gets the FULL order they paid for THEN I say "hey we made an extra order, you can have it!". I also asked for a cheddar tomato twist and instead got a savory pretzel (I brought it back & the girl employee told the boy employee he has to pay for the mistake) Awkward but at least he'll try to get everything right from now on. I give 2 stars because they were both nice to me. read more

Checked on this app to find out what time Jamba Juice opens and it says 7 a.m. it's 7:05 and the doors are locked and all the lights are off. First thing in the morning I wanted to come and get me a Jamba juice but I guess they don't open at 7 like it says on the app or on the window. That sucks. read more

Jamba - Juice Bars & Smoothies Near Me - Kailua, Hawaii

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Jordan showed why she's in a leadership position. The place was super busy but she keeps everyone updated as she's both filling orders and taking orders. She's very good about seeing to everyone's needs. read more

They do an excellent job on customer service and their drinks are always consistent. I like the location and the friendly staff. The gotaguava is always good. read more

Jamba - Juice Bars & Smoothies Near Me - Kailua, Hawaii

As entering I was greeting very nice and polite placed my order and got the two smoothies in a timely fashion got even a drink carrier was happy it was quick clean and there was parking in this small lot will go back and try another different smoothie next time . read more

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What's up with your service at so many of your locations Jamba Juice?! I used to be a huge fan - now after all these bad experiences at multiple locations I don't want to come anymore! A young guy named Jacob and a girl named JC were working the shift tonight when I came in at around 6:30pm (Tuesday, Oct. 11, 2016). They both looked pretty unhappy before I stepped foot in the door. I walked up to the register and ordered my drink - had to repeat myself THREE times until he finally inputted it into the register. The girl, JC, rolled her eyes at me and gave me dirty looks. It shocked me because I came in a fairly happy mood even tried cracking a joke with them. Also, I would never treat another person with that disrespect within seconds of meeting them, much more a paying customer!! So disappointed. "Treat others the way you want to be treated." read more

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Polite service. Bit of a line, but that's what happens on a hot afternoon! The carrot orange fusion is so good. The C booster is another favorite. Very refreshing. ^^ read more

Jamba - Area to order! Inside of Jamba Juice. - Juice Bars & Smoothies Near Me - Kailua, Hawaii

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I was at this Jamba Juice location yesterday around 2:15pm. One of my rewards available was the "BOGO anything $12" reward from my app. I tried to use it and after the cashier scanning my QR code, the cashier said that it didn't work and that I would have to spend more to earn it. I told her that if the reward is "available" that means I have already earned it. Then she proceeded to say the reward did not work and there's nothing she could do. I asked her to speak to a manager and she said her manager is not at the store. I found out after I left the store that my BOGO reward had been moved from "available reward" to used rewards, which means the cashier had claimed it but didn't provide me the benefit of the reward. I have been going to Jamba Juice for many years and this experience had left me a bitter taste in my mouth. If there's a promotion/reward, staff members should have been properly trained to process them. Also, not having a manager made available to customers when requested is not acceptable. read more

I've gone to a few places to try acai bowls, and never found one that i liked.... The main reason, no one will make me one without banana in the mix because they're all "pre-mixed". Today i went to Jamba Juice and explained this to them. They said that for those with particular dislikes, they make one from scratch for them! So, i still have yet to try an acai bowl, because i opted for their pitaya bowl today instead. And still, they made that for me without banana in the mix as well. I'm really glad that I've finally find a place that'll do that for me... Why didn't try checking with jamba juice a long time ago? Smh.... read more

Jamba - Pitaya bowl... Minus all the banana inside and on top. - Juice Bars & Smoothies Near Me - Kailua, Hawaii

Worst customer service cashier at a Jamba Juice (asian guy with dark rimmed glasses). No smile and throwing juice containers into sink from cashier was just over the top. He should take his cue from his 2 coworkers who kept their calm the whole time. read more

Not happy at all with the quality. Person in front of me didn't like her smoothies either. She wanted hers thicker. I would agree their smoothies were more watery than I'm used to. Salt Lake - Stadium Mall smoothies are fine. read more

I do have to say that Sydney, Charles and Tara regardless of where they were working in the process of making my smoothie today; all three of them provided me with excellent customer service, considering the other locations I have visited in my lifetime. Would highly recommend coming in when those three are working. read more

I often stop by Jamba for a quick snack in between meals. Their locations are usually very convenient to freshen up the day with an iced-cold smoothie. Since some fruit flavors are powdered, you can't really go there for any healthy treats. Most flavors are good, but I am not a big fan of their new watermelon line. Service is usually mediocre but it's a get in/ out place so interactions are minimal. Sometimes they are in such a rush that the acai bowl will still have a big clump of ice still in there. I hope they can improve on their smoothie consistency. read more