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Jamba

2.5 (77 reviews)
Open 7:00 am - 7:00 pm
Updated over 3 months ago

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The two employees need a customer relations training! They didn't say a damn word from when I walked in

Paid $9 for a drink that tastes more soymilk than matcha... also the two employees need to take a customer relations training! They didn't say anything from the moment I walked in until I walked out. So dissapointing!

Super short staffed and short on ingredients for the smoothies. Very watered down acai super antioxidant. Not welcoming staff. This will be the last time I go to this Jamba Juice. If anything, visit Lanikai Juice instead. Don't waste your time waiting 20mins for a smoothie, junk customer service and underwhelming tasting smoothie.

Decor
Lily P.

Came here with my sister today to get some smoothies. Unfortunately, we were left very disappointed with the service at this location. We ordered an orange dream machine and a green tea matcha blast, both size medium. However, when the drinks came out, the matcha one had a full two inches left of space between the end of the drink and the lid. That space was practically the size difference between buying a medium and small. When we pointed this out, the girl working today re-made the matcha smoothie, but added A LOT of ice and blended it for a shorter time, so the new one tastes like water instead of the normal matcha flavor. I've gotten both drinks from this location in the past and they were perfectly fine before, so I know that is not what the drink is supposed to taste like. I'm very disappointed with the service today, and I am not going to visit this location again in a very long time.

poorly fucking made.

melted as soon as i got it and there isn't even enough toppings, comb jamba you already close at 4pm way earlier than other locations and you can't even make the acai bowls properly. this is false advertising

Strawberry dream & cold buster

I received very polite service yesterday when I went in the morning. Ordered a couple of smoothies and they were made well and pretty quickly! They wrote cute uplifting sayings on the covers that just made my morning!!! Thank you to the three ladies working! I was feeling a little under the weather and their cold buster smoothie always helps me nip it before it gets bad. The store is always clean and tidy when we visit and we love the wall art! The prices have really increased but then again prices everywhere has as well. It helps to join their rewards program.

Pic taken after I had to ask a third time for extra banana and honey.
Gregory L.

Pretty ridiculous service today. I come to Jamba every day. Literally. Sometimes to Kailua location due to my business being located just up the street. Sadly I'm usually going to another location because of a few factors but today just really did it for me. An employee by the name of Shayla B. Omg. Let me just say that I saw that she was on her own. But I was the only customer at the time of me placing an order. No hello. No Aloha. Just what can I get for you. With an attitude to start. Smh. Then I place my order. I always get an açaí berry bowl with extra honey and banana. They know me. lol. And the bowl $12!!!! It's not my fault that you're short staff. But when someone comes into your work place and you can't get the order correct. Don't get mad at the customer for letting you know that it's not right and how to correct it being that I get this every day. It's your inconsistency on top of your poor attitude for why I'm leaving this location that already only has a 2.5 star rating what I'm leaving. And I'm sorry to do so. But they won't even give me a paper towel to wipe my hands and things while I eat here because they are out of napkins. Smh. I can't make this up.

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2 years ago

Everytime I go here, the smoothies get worse and worse. Today, my smoothie was like a fountain drink. Horrible.

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Ask the Community - Jamba

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3.6(622 reviews)
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I stopped by Lanikai Juice in Kailua because I needed a healthy pick-me-up, and being vegan, it can…read morebe hard to find places you really trust with clean ingredients. This place has always been solid for me. It was my first time at the Kailua location, and they were super helpful. I ordered the Kailua Monkey and had them go light on the peanut butter, and they had no problem customizing it. Everything was quick and easy, even though it was pretty busy. Parking was easier than I expected too. There are a lot of shops there, but I didn't have any trouble finding a spot. Inside is a little tight, especially with a couple strollers in there, but honestly it wasn't a big deal. I still got my smoothie fast, and it was really good. Just a heads up -- they may use Skippy or organic peanut butter, so if that matters to you, just ask for organic. I'll for sure be coming back when I'm in the area here, they made it quick easy and I was out the door in no time. Definitely recommend! SYOY! Deb B

Service- 5 stars Ambiance- 3 stars…read moreFood/Drink- 5 stars I visit this location from time to time but honestly, I make it a point to stay out of Kailua. Not my vibe. It's a gentrified and heavily congested area with all the tourist that visit year rounds. The parking is horrendous so I would suggest visiting mid-late morning on the weekdays or just before they close if you want to beat the rush. I order the same thing from Lanikai Juice because this smoothie is that good! I typically order the Kailua Monkey which consists of soy milk, peanut butter, banana, protein, honey and ice. This is the smoothest and most creamy smoothie you'll ever enjoy. The service was fabulous on the day I visited. The female who took my order was very friendly and they complete my smoothie in less than 10 minutes.

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