I have been a client for 12 years starting back when Jordie owned Rain City. I liked working with Jordie because my taxes were easy back then. When I switched to a consulting business, Jordie shared templates with me to get me set up with tracking my expenses properly so at year end, he would be able to easily review my documents. The year Rain City sold to Jain, I lost my mother, then my step mother and my mother in law. It was a very rough time in my life and I struggled to focus on taxes. James was the accountant assigned to me and he reached out one day to ask a question or something, I really dont remember the original reason he reached out, but once I explained to him I was struggling, he stuck with me and kept checking in to inquire on the status. It is not his job to babysit clients and encourage them to do their taxes, but that is exactly what James did. And for 3 years I had this constant stress hanging over me because I knew they needed to get done but I could not focus. A couple days before the Oct 15 deadline James reached out one last time to check in and some how we managed to get all 3 years done in time. He stayed late, he pushed me and that is exactly what I needed. I am very grateful and thankful for James and everything he did. read more