Although the Midwestern Auto group has Audi whose service is deplorable they also have Volvo, whose…read moresales and Service are out of this world. Roberto and Jordan were key in buying not one, but two vehicles for our family recently they were professional, courteous, and treated us as equals. I will send my family and friends to these two. Roberto was key and made the impression top-notch. When Roberto was out for a day, Jordan seamlessly picked up the ball and ran with it and gave us first class customer service these two men are fantastic and phenomenal in their profession.

Bad experiences from the day I bought my car and then service dept is a hot mess…read more We were literally wrapping up the paperwork on buying our car and the salesman was explaining things. The dealer manager told our salesman right in front of us (after we paid $70k) to hurry up and wrap it up since other customers were waiting. She was so rude.

Purchased a used Ram truck in early Feb of 26. All / most of the negotiations were done over the…read morephone as I live 1.5 hrs away, with the understanding i could refuse the purchase upon personal inspection . Showed up the morning we agreed on and went for a test drive. Over all the truck was as advertised. A couple very minor things were quickly resolved. A turn signal issue was discovered during the test drive . After discussing a few options on how to fix it, Germain said they would fix it. This ended up being a bigger issue than I'm sure everyone anticipated, it ended up requiring me several additional trips into the dealership and involved rental cars on multiple occasions for the extended time the truck stayed in not only Germains service but also an additional Ram dealership. Finally after weeks of trial and error and several more weeks of waiting for parts, the issue was correctly repaired. I endured no additional cost for this just as agreed upon at the time of sale. Logan (Lo) in service was my contact during this process and i was kept informed during this entire process. I cant say enough about how i was treated and that Germain stood by the agreement to resolve the situation. Thanks Lo, and all involed at Germain for all the work and dedication to taking care of this as was promised! Chad M

got my oil changed here, advisors are nice and helpful, pointed out a transfer case leak and let me…read moreknow it was under warranty at ford, will be back

so, I tried to get an oil change appointment, Called them, it went to vm where they said someone…read morewould call back. 3 days later I get a vm (call went to spam). Returned the call, it went to vm, and I never heard back. Maybe they don't want to do service under the new ownership. By the way, I ended up elsewhere for the service.

I had pre-ordered a new Volvo model, and paid a $500 deposit back in early 2024. The order was…read moreacknowledged via email with the car cost, and an estimated lease payment of $523.98/ month. The car was finally delivered this week, and MAG provided a quote of $840 (15K miles) and $815 (12K) for the lease payment. The car price was ~42K. After some complaining the amount was reduced to ~730. That's a difference of $316.02 or $11,376 over the term of the lease! These inflated payments did not match in any way the calculators on the Volvo website, or Edmunds.com, and there was no real explanation for the increase, but I had been previously been assured that the agreed car cost would not be affected by tariffs. Understand there are taxes etc that were not included in the estimated payment, and the market for imported cars has been pretty much blown up, but this despicable behavior from a brand that calls itself premium. And BTW, this would have been the 4th car I have bought from MAG. Never again.

Came here just to look at a car. Left owning a car. The dealership is located right off the…read moreroundabout. Their lot is pretty tight so be careful entering and parking. However they have LOTS to select from and also have an overflow lot down the road so there is more to choose from than what is on the lot. If you dont see what u came looking for, just ask! Our salesperson was Leul. Highly recommend him. Well spoken, honest, very helpful. Felt our deal was fair. I would buy another car from this place for sure

I've now leased three vehicles from this dealership, and the experience remains excellent. The…read morestaff is consistently friendly and accommodating. I particularly appreciated the manager reaching out via text to kickstart the process before I even arrived--it was a huge time-saver given my busy schedule with the kids

I bought a pre-owned BMW in 2008 and have been very pleased with the entire experience at MAG…read more The sales team was pleasant and let me take my time in making a decision - never experienced that before at a dealership. I have spent far more time with the BMW service team and they have all been outstanding. It starts with the personal service and honesty. They always describe exactly what they will and have done and do whatever it takes to complete the work properly. The work was under warranty for most of my time with MAG and I could not have been happier. Not that the service warranty has expired, the cost seems to be high but I learned my lesson by taking the car somewhere else. I went to another BMW expert on Riverside Drive to have a few things checked and the oil changed. I walked out with a $600+ bill and none of the work was completed to my satisfaction. I went to MAG to have the same work done and it was less expensive and completed properly. I recommend MAG BMW to anyone look for a great car shopping and after sales service experience.

I worked with MAG BMW of Dublin, OH (Chris Zane, Sales Consultant) for weeks to find and purchase a…read more2025 i4. I sent specifications for the i4 I wanted, using the Build Your Own feature on the BMW webpage, and relied on my sales consultant to find the car via dealer search. Among those specifications were all season tires. I understand the importance of this detail when buying a car in the winter in central Ohio. I took delivery of the car December 30th, 2024. Soon thereafter I was astonished to find the car was delivered with summer tires. These are utterly useless, and dangerous in winter in central Ohio and I've left the car parked since. I contacted the dealer on January 6th (Steve Johnson, Sales Manager and Chris Zane, Sales Consultant) proposing a no cost swap of these summer tires (with only 94 miles on them) for the BMW starred specified all seasons I had spec'd out, but they have not agreed. Rather, they have been slow to respond and indifferent to a situation where I have no use of the vehicle. They show no sense of urgency or commitment to resolving this satisfactorily.

I was shopping for a very specific new car - Dodge Charger Hellcat for several weeks - and since…read morethis model was no longer being produced by Dodge, I found myself searching the internet at dealerships all over the U.S. I had never purchased a car in this manner - I have always purchased new cars directly from the dealership - so, needless to say, I was apprehensive. Buying a car several hundred or a thousand miles away is not something I took lightly. I happened upon several vehicles that were promising from dealerships in Washington State, Texas and Ohio. After dealing with salespersons at each of these locations, I felt most comfortable with the Toy Barn in Dublin, OH. I ended up buying my new car from Toy Barn predominantly because of the no pressure approach I got from Pavel, a sales manager. He did an excellent job for me. He responded to my questions thoroughly and quickly. He made videos for me to more closely see the car and he was willing to negotiate on the price of the vehicle. I had the car priced comfortably for me before I came out to see it. I flew out with my own personal mechanic, we viewed the car, drove the car and the shop manager Kyle (another friendly and accommodating Toy Barn employee) put the car up on a lift for us to give it a thorough look-over. The dealership General Manager Chris was super friendly and accommodating on the day we went to see the car and we even met, and very much liked the dealership owner, Shawn - easy going and very personable. The finishing touches were made by the finance manager, Zach - who made the last, super impression for me. The Toy Barn has high standards as anyone can see - the specialized inventory of high-quality vehicles they sell along with the excellent sales and management team proved to me that you can buy a car by shopping online without fear. I would recommend to anyone who is looking for a luxury specialized used vehicle to consider the Toy Barn for a beautiful inventory of sharp autos, and a great sales and service team. Definitely a sharp 5-star dealership.

I dont like writing negative reviews however this dealership is getting one…read more I inquired about a 2021 hellcat on their website. My salesmen, Vaughn, reached out to me pretty quick. Over the l next few days we came to an agreement on shipping arrangements, trade in value, selling price of their car, and an overall difference figure. We both AGREE on the price And i quote "73k before tax and the $290 doc fee and YOU GOT A DEAL" -Vaughn He sends me a credit application and says he'll pull it in the morning The next day (aug 16, 2024) Vaughn calls me around 4pm "My owner says we cant do this deal, we need to be at $2,000 more, or you can wait 30 days and if the cars still here we will sell it for $63990" So regardless of already AGREEING to a price, now the price is $2000 more If youre in the market to waste your time, toy barn can help!!

Talked with Amir about trading my GLE350, he was refreshingly honest and engaging, a rare breed for…read morea car salesman!

I know I told Dan ( Sales person ) which vehicle I didn't want and the experience I had over 7…read moreyears ago with a dealership and he assured me he would take very good care of me. Dan did just that he played on my emotions by using emotional manipulation and high-pressure tactics. There was also information that should have been disclosed about the vehicle I traded in and the one I purchased. I truly believed in this person as he comes off as your best friend, at the end of the day its all about winning your trust and not being transparent about the vehicle you traded in and the one purchased. with everything going on I should have never let him play on my emotions and should have never purchased the vehicle and lost the one I traded in. Mine was paid off and looked almost brand new ( 2024 ) and did not get what I should have as a trade in value. Then we found out that the 2024 that we purchased from them 2 years prior they never took the taxes off as we are taxed exempt. They took us for almost 4,000. I should have walked away before it got as far as it did , but when you have a great manipulator for a salesman you want to believe they truly care about their customer. Needless to say, they lost a repeat customer and I hope and pray that no one experiences the high pressure I did . Make sure you do your homework and remember they are doing fancy footwork to because its all about commission, not the customer. And Seth in customer service did us very wrong as well , Do not ever take your car their to get it detailed and take care of a few speaks of hair dye. Seth will seriously overcharge you!!! and then be nasty to you!!!

I took my 2003 MR 2 spyder in for badly needed service. Amy Hand, my service consultant, was…read moreamazing! She was extremely knowledgeable and has a great personality. Throughout the process she kept me informed of the progress of my repairs. The technicians and other associates did an excellent job!

Our recent experience with Tansky's service department, especially with Kirby, has convinced us to…read morestop using Tansky as our primary shop, despite being long-time customers. Two weeks ago, a possibly mold-related smell appeared in our 2015 Toyota Corolla with no warning. It was strongest when idle or entering the car and came from the A/C vents. It caused minor headaches and allergy-like symptoms, so we were concerned about health risks. We replaced cabin and engine air filters, checked for water spills, and cleaned the interior, but the smell persisted. At Tansky, Kirby advised a 'diagnosis and advise' service ($175.87), saying the cost would go toward future repairs if needed. Diagnostics weren't completed until the next morning, conflicting with a planned road trip, but we proceeded anyway. When we returned, Kirby explained very little and focused on upselling. He said the cause was undetermined, suggested HVAC Refresh/Internal Detailing might help, then pushed a $6,000+ front timing cover seal repair, unrelated to the issue. We had to leave the problem unresolved due to our trip. Kirby seemed surprised we only wanted to pay the diagnostic fee but said future service would be credited. We planned to revisit after the trip. Reviewing the invoice, the mechanic found no water intrusions but noticed stronger smells behind the glovebox after I had missed a step replacing the cabin filter. No root cause was identified. Kirby had not shared this, focusing instead on the timing seal, giving the impression he didn't understand the issue. The next Wednesday, we scheduled the recommended HVAC Refresh ($260.87). A different advisor was surprised the prior diagnostic was charged and not part of a multi-point inspection, then referred us to Kirby when we mentioned the diagnostic cost being credited towards the refresh. Kirby said the $175.87 diagnostic would not apply because it wasn't a "repair," despite previously promising it would credit toward fixing the original problem. He said diagnostic fees only counted toward a "bigger repair," despite not being able to reference anything specific. He also questioned why we hadn't done service at the earlier visit, forgetting our previous conversation, and then even tried to upsell an interior detailing service. We asked if the HVAC Refresh would resolve the smell/vapor issue. Kirby said full resolution might require extensive disassembly and deep cleaning down to bare metal costing thousands of dollars, even though no mold was confirmed, and long-term improvement wasn't guaranteed. We canceled the appointment. Kirby backtracked on promised diagnostic fee waivers, and we had no confidence they knew the appropriate repair. The issue was not thoroughly diagnosed, and we were repeatedly misled about costs and next steps. Kirby appeared forgetful and focused on unrelated add-ons. We remain concerned the smell could come from internal components like the fuel system or engine, or HVAC issues like a blocked A/C drain, none of which were investigated. The diagnostic confirmed only what we had already reported, yet we were charged for a time-intensive service, essentially they wanted us to paying twice+ for the same reported problem. We chose service at a Toyota dealership for peace of mind, but Tansky failed to identify or fix the issue, repeatedly tried to upsell (including a ~$6k repair), and only coincidentally noticed the glovebox smell. Their high labor fee didn't reflect actual work, leaving us to question the thoroughness of their checks. Overall, Tansky seemed focused on upselling rather than genuinely addressing the problem. Kirby did not inspire confidence, and we no longer feel comfortable bringing our car there. At this point, a $40 DIY A/C cleaning kit and a new service provider seem like the most practical solution. [Shorted w/ AI due to character limit constraints]