Went in for the first time today and had a great experience! Both budtenders we talked to (I wish I got their names) were sweet and helped me get exactly what I was looking for! I feel like they had a great selection with more coming for 4/20. I ended up getting some great edibles that were apart of a daily deal and I thought it was super reasonably priced. We'll definitely be back! read more

Trash employees, trash products, trashy way of running a business. They let supervisor and managers take tips and that's federally illegal, they have little too no products and the ones they do are exspensive as hell. They break regulations, they sit around and play games and watch movies all day while making one person struggle to keep up with the lack of help. It's bad business ask the way around. They have a reputation in the industry for being trash. Don't waste your time or money! read more

I've never been anywhere where my military id didn't afford me a discount. If ID.ME verifies me as a member why wouldn't I be able to apply my discount here? I was told my husband has to purchase. I asked what army Sargent (active duty) can buy weed? They said they can't buy it and do whatever they want after. Do you know how stupid that sounds? Why would you recommend setting someone up? Like what? Yeah... nah, I'm good. One and done. read more

Avoid this place at all costs! This dispensary does not care about quality or their customers. Their selection is always subpar and their in-house brand Qualcan is trash. I don't wanna bad mouth anyone but when I find out that they nuclear radiate their cannabis to make it pass inspection makes me never want to touch any of their products. This includes big chief cartridges. The people in the industry that are doing this process to their cannabis will be quick to defend this saying it's an industry standard, but I will go with any other cultivator that chooses not to use nuclear radiation to help their cannabis pass testing. The more you know read more

I got an email with verification of my order, then received a follow up call to confirm order again and confirm payment type. 2.5 hours after placing my order, I was called and told I was outside their delivery zone. Even though I have had their delivery service half a dozen times previously. They should stop getting high while working. read more

Jade Cannabis is by far the worst dispensary I have ever been to. I went in to buy a weed disposable and they sold me a pod instead. It is completely useless without a separate battery they failed to mention. The bag was sealed, so I checked it as soon as I stepped outside and walked right back in to fix their mistake. Instead of helping, Isabella Henry, their so-called "beloved" manager, acted annoyed and refused to even tell me the price of a battery. She treated me like I was the problem for wanting to actually use what I paid for. When I called to file a complaint, Dina lied and claimed I was swearing, then hung up on me mid-sentence. That shows exactly how they handle issues. They lie, deflect, and show zero respect for customers. These employees clearly care more about covering for each other than helping the people who keep them in business. There is no accountability, no professionalism, and absolutely no respect. I left feeling scammed, insulted, and completely disrespected. I would not wish this experience on anyone. If you enjoy wasting your money and being treated like a burden, go to Jade Cannabis. Everyone else should stay far away. read more

I won't step in the store ever again but my friend went there it was low quality outdoor for hydro price nobody needs to be desperate for jenky producto. No selection the budtenders have no knowledge do yourself a favor go down the street better deals better weed and great people elsewhere. Principalities is key. Weed don't sell itself like it used to read more

At this dispensary it can be very annoying just trying to get ahold of anyone. It has a very bad website and it's better just to call. Jade has been around awhile and has made a name change from Blum but more changes are needed. Better customer service is one thing that needs fixed. The products are okay but overpriced. It was the first dispensary I went to in Reno and it so far has been the worst one because of it being so annoying. Just takes too long to get help. There's lots of problems. Communication is hard. Just forget the website. It's slow and doesn't work properly. The products are okay but cost too much for what they give you. Has typical edibles like chocolates. These are about $30 for about the size of a candy bar, so it's good but not enough for that. Has an annoying security system getting inside. It has a small lobby and several doors to enter to get to the products. The need to be secure is understood but it seems overkill for this. read more

Jade Cannabis - Products - Cannabis Dispensaries Near Me - Reno, Nevada

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Ordered curbside and they only accept exact change. (I didn't realize until arrival) Even though this was the case they were kind enough to accommodate my situation and we were able to figure something out. I definitely recommend this place! Kind staff and quick service! read more

Love Jade and their employees. Always so happy and and helpful! The deals are great, and they have a huge variety of options, from flower to vape to edibles. Whatever you're looking for, they've got it. read more

Jade Cannabis - Delivery is always great. She is so sweet! - Cannabis Dispensaries Near Me - Reno, Nevada

Not surprised Jade hasn't responded to concerning reviews, with the caliber of people they hire it's not surprising. One of their managers, starts with an R, lots of tattoos, is why I will never shop at jade. And I tell anyone and everyone to not shop at jade. 7.5 grams short on an order, sounds about right with her. read more

Didn't have the best start to my day and these people just gave me a headache on top of it.

Another really bad experience, came here and bought another ounce felt that the two 14g bags were significantly light I asked the bud-tender if this was exactly 28g total and she tried to reassure me it was. Went home and weighed both bags and it was again 7.5 grams short. That's unacceptable read more

Poor service and communication regarding delivery. I was told I would have my delivery by midnight (they do not provide a window for delivery) but around 11 I called & I heard the guy in the background telling the girl I was speaking with on the phone that they weren't doing any more deliveries. I just wish communication was more clear because I could've gone elsewhere. read more

it's lit . employees are knowledgeable and very friendly. always fast service. grapevine Pre roll is good.

I've been here plenty of times and have had great customer service from some of the budtenders and, therefore, even tipped generously. That was not the case by budtender #45767. Young blonde with devil tattoo on her arm. She seemed not to want to be there. Even though it was slow, she seemed annoyed and lacked basic customer service skills. She seemed more upset regarding a management meeting happening in the backroom. I hope she is not part of management cause she can use a retraining on customer service. I knew I should've gone with my regular bud tender. For being one of the most expensive dispensaries in reno, you think all employees would be trained for great customer service. read more

Avoid this place at ALL costs, if you're hoping for delivery. In my 3 times ordering delivery, not one has been delivered. Expect a myriad of excuses and BS. I had made an order 2.5 hours prior, with an expected delivery time of 60-90 minutes. I received a call 3 minutes before it was supposed to be delivered with a statement of, "we won't be able to make it, but you can come pick it up". Weak, pathetic excuse with absolutely no nod to customer service. read more

The delivery girl, Tara, was very friendly and professional. It was my first experience and she made it great.

Came here from out of town. I'm from the bay and have very high standards, from the flower to the budtenders. Savanna was great and when I told her what I'm used to smoking on, she went and grabbed some thing diff for me to try and it did not disappoint! I'm in the area at least 1 every 2 months so I'll for sure be back!! Thank you read more

I decided to give Jade Dispensary an opportunity to earn my business and they failed miserably. I purchased a 1/2 oz. of their advertised flower on 11/30/2022 for $96.00 out the door. I was familiar with the strain and looked forward to testing it out later that evening. When I finally opened a pouch and reached for a bud, I sadly discovered that the product was old, musky smelling, and no hint of moisture/stickiness. The buds break into powder, similar to a dirt clod and not much better tasting. Looking closer I noticed the harvest date of July 12, 2022 and a package date of September 4, 2022 and I purchased it on November 30, 2022. That's close to 5 months old and in my opinion, not suitable for retail sale. The manager offered a "discount" on my next purchase (I don't think so). They've lost a potential customer and I'll keep going back to MYNT, in my opinion, the best in Reno! read more

Jade Cannabis - This is what I purchased on 11/30/2022. Almost 5 months old. Smelled moldy, musky...crumbled like dirt...torched like tumbleweed. - Cannabis Dispensaries Near Me - Reno, Nevada

Best dispensary ever. Stopped through on my way through town. Clean, wonderful employees and GREAT prices. Highly recommend. read more

Jade Cannabis - Nice clean shop - Cannabis Dispensaries Near Me - Reno, Nevada

Worst dispensary i've ever been too! First they say "they dont give back change" Second they give you fu**kin trash. Manager is rude as hell wont even turn to say hi or even look at you. i went to get 14G and got this trash instead then they say they cant do nothing about it! read more

Jade Cannabis - This is what they have to offer for almost $100 - Cannabis Dispensaries Near Me - Reno, Nevada

First time here, very pleasant experience. Don gave some great recommendations and was super friendly. Will return when I'm in Reno

I am new to Reno and am staying with friends who live within walking distance and I feel HELLA blessed and aligned that I'm so close to this amazing place! I've been three times (4?? Lol) and every time has been too-notch! Favorite bud tenders so far have been Rosie and Keesha (i know I'm spelling that wrong but I'm glad we're all masked up!) They're both great at finding the best "bang for your buck" AND good quality! Front desk staff is always quick and sweet! I've never had to wait and they are constantly cleaning everything! Love that! I found my dispensary while I'm in town and when i come back through around Labor Day every year. read more

I've been going to Blum for a while paying incredibly high prices and now they are skimping on half grams only selling .4. Now I see why their losing business in Reno. Hit up silver state, reef, Sierra wellness before even thinking about this place. The greed to skimp customers . when they are making millions. And no one actually reached out. Liars read more

Jade Cannabis - Nice half gram Blüm. A little light I'd say - Cannabis Dispensaries Near Me - Reno, Nevada

Everytime I go here, they never have what I bought last time. No consistency. Staff is pretty cool, but watch out for the old man security guard. Yesterday he walked by me and asked if he could help me (but with an attitude). I said, I guess it depends...who are you? He said, the security guard. I said, then no, you can't, I haven't done anything wrong and unless you can sell me product, then you can't help me. Simple. I left and the security guard was standing outside smoking. I said, hey, it's completely unnecessary to be intimidating the clients and bowing up for no reason. He LOST it and challenged me to return at 2 am once he was iff shift. Goodness gracious. They just lost another customer. Thank goodness there are PLENTY of other shops to shop. read more

Budtender seemed really annoyed when I started to ask questions about different products. I'm from out of town and haven't seen the brands they carry at Jade so I was curious. Pricing is decent but the budtender I dealt with seemed to just have a stuck up attitude. Other than that no complaints! read more

Stay away from this place at all costs! Ever since the ownership changed things have gone FAR downhill. From the product , to the staff, to the culture everything has been sucked dry and lifeless. I heard one of the employees spit on a patron and was then promoted to management! Definitely can't be supporting anything like that. Yikes!! read more

Beyond expectations! I loved don's expertise on the stores products, I even got a pre roll for only $5 dollars! Thank you!

We have a handicap sign for our car. We are a disabled household and this is the only place in town where we get questioned for if we have one. It is clearly in the front window and I feel attacked every time we park there and get questioned about it. This has happened several times with different security guards. Under privacy law I believe those with disabilities should not be questioned no matter what. read more

Placed an online order at 2pm. Was told it would be delivered within the next two hours. Around 4pm got a notification saying they had tried to call me. I then returned the call at 4pm. Where we were told that delivery driver had already left and we would be in next run. Fast forward to 6:55pm I messaged through the delivery portal as we had not heard anything from them and asked for an update with no response. I attempted calling 3-4 more times and kept getting a voicemail. Fast forward to 8:49 pm after waiting ALL DAY for the delivery. Got another call saying my order had been canceled because they had attempted to call and had no answer. Mind you we never got any call other than the one saying it had been canceled. Poor communication on the staffs behalf. Really terrible experience!!! Just save your time. read more

Th folks were very nice, but they had a very limited inventory. I probably wouldn't return as I've found a dispensary that better meets my needs. read more

I just went in and was told by someone that if I leave a 5 star review I will get a free pre roll and it wasn't free.. It was 90 cents off. The lady who was there said the deal was a penny off and the guy who told me it was free was standing there as well and he said "oh my bad it was a mess up on my words." I'm not usually someone who leaves "reviews" ever but that's kind of messed up. I have a receipt where it shows 90 cents was taken off but I was told it was free if I leave a 5 star review. I feel taken advantage of. read more

Best place in town, and Amber is the best budtender, she stays putting me on! You gotta go see her‼

I'm not going to lie , you guys should never ever get cherry red or anything from 22 red again , bought an 8th ,found literally 8 seeds , & it didn't taste good at all ..do not recommend! Was so disappointed I had to write a review to save ppl from wasting there money like I did..been seeing a lot of green house lately ,nothing too impressive been kind of disappointed with my last few purchases. Liked it better when It was blüm ..this place has gone to shit I have spent a lot of money there and I will not be supporting this place anymore ..8 seeds in one 8th tho cmon ... I can get this on the street on east coast for 20 dollars an 8th .. read more

Awesome service highly recommend - clean and great vibe - if your in mid town stop by!

I visited Reno to meet up with an LEO friend from out-of-state and she wanted to visit a legal pot shop! The closest one to us was Blum - and we were surprised by all the requirements for ID, the triple locked doors with escorts to walk visitors through to the waiting area and then to the purchase area. Our "budtender" was friendly and knowledgeable - I got some CBD to try (yay! hormones!) and my friend purchased some gifts. It was a bit weird when they said they would require all my mailing address info for a credit card - so I just paid cash. Very cloak-and-dagger but still incredibly shiny, bright and clean. Everyone there was incredibly friendly and patient. read more

First the front reception area was very welcoming, Fun to deal with. When I got to the back Chris was so helpful and professional to our needs. 15% off and a free gift and very helpful with no pressure to purchase. This is the only one I found with a friendly waiting area for non med persons. I wish NM had a place half as nice as this one. Keep up the good work everyone read more

Jade Cannabis - Cannabis Dispensaries Near Me - Reno, Nevada

Had a pretty unreasonable experience here that's left a terrible taste in my mouth, for that reason I have never and will never return. It's about the PRINCIPLE. And honoring your word as a cuisines SHOULD. Story: I called ahead of time asking if they allowed industry discounts, and if so on what days do they allow it? the lady at the front GUARANTEED me that they do it EVERY SINGLE DAY for people in the industry. I thought this was strange as most stores only do it on certain days, so I asked her multiple times to confirm for me if this was the case; because I was only looking to spend a certain amount, and if they industry was not available on that day, I would have waited to buy something. But she insured me MULTIPLE TIMES. that I would be given the %30 discount. You can see where this is going. After I arrive, put my whole order together and start to pay, I'm informed by that same employee, I spoke too on the phone that "oh I'm sorry it wont let me add on the discount". (Eye roll) Not okay, very unprofessional especially when someone has asked you MULTIPLE TIMES to confirm it was okay to use. She pretends to talk to a manager and long story short, they short me my discount and wont honor the fact they they already PROMISED ME the discount on the phone. It's not my fault your employees aren't trained well enough to know their own procedures, YOU need to take responsibility for their mistake. and this business should have honored the promise they gave a customer. That's not even the worst part... Not only that, but imagine trying to LIE to someone who WORKS INTHE INDUSTRY. Saying "there's nothing we can do" No. wrong. I work in the industry. I am 100% it would have been possible to honor the promise you made. use a manager override. Give me the discount you PROMISED. Safe to say the owner needs to reevaluate his morals and the morals of his employees. That manager should've handled the situation more professionally, and honored the PROMISE that was made. Terrible business ethics. Especially when I know for a FACT that any other dispensary would have honored the deal, because it was THEIR MISTAKE not mine. And a blatant one at that. And then I would have left an amazingly positive review saying how they made a mistake, but still honored it because it was THE RIGHT THING TO DO. It would have been an opportunity to turn a mistake into an amazingly positive situation which woulda have retained them an truly loyal customer. Instead they lost a consistent customer. RUINED THEIR REPUTATION. AND now I'm going to make sure everyone knows what morals this business has. Don't shop here! Go anywhere else instead. It's about the PRINCIPLE PEOPLE. HONOR YOUR PROMISES especially when someone has asked you MULTIPLE TIMES to confirm that is the case. TERRIBLE business manners. Hopefully someone reaches out to fix this, if so I might consider coming here again, until then im telling everyone I know to stay 100 miles away from this place read more

The curbside girl is not very bright if you're only job is to get ID and money from the people on your first trip out so your second trip out you have their product should be easier she can't seem to get that right took her three trips. On a side note she needs to wear less perfume it was very very strong a little bit offensive and it took a half an hour to get the smell out of my car read more