We were visiting town and found this dispensary online. And I wish I got the name of the gentleman that helped us, he is tall with glasses and brown hair. He was SO informative!!! My husband and I feel pretty confident in picking out our strain, but this gentleman educated us on terpenes even more than we were anticipating. And it was much appreciated!! We have since been to another dispensary and my husband and I left underwhelmed because of our experience at The Dispensary Plumb!!! And I even just said to my husband, I just want to go to Reno and get my weed from the guy at The Dispensary!!! He was personable and knowledgeable and we just want to say - THANK YOU! 10/10 great experience- highly recommend!!! read more

Great selection, generous first-timer gifts (I got a super cool cap and a vape!), awesome staff. Highly recommended.

Horrible customer service. Women with the septum piercing has a terrible attitude and clearly does not want to go out of her way to help customers find the right strain. She acts all "bubbly" and "nice" and calls me a "sweetheart" but has the worst passive aggressive attitude imaginable. She just lost that company a lot of my future business . read more

Justine..... You fail to realize that I ordered online for a reason. I orderd indica and received hybrid. Her snarky rude attitude was not okay! Why would I want to drive to your store to fix YOUR mistake? I will not be ordering again. Silver state relief would never treat me this way. When I explained I have cancer and I need the right strain... she proceeded to tell me everyone has problems in life. Here's to you Justine (I won't give you my last name). Do yourself a favor... don't order online.... read more

The Dispensary Plumb - Cannabis Dispensaries Near Me - Reno, Nevada

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The worst experience ever they say you can pay online and we did and we ended up getting charged seven dollars more after they never "received" the order so I ended up losing money and never getting my order and their response was it happens to other people there's nothing we can do and to call our bank. I never leave reviews and yes, it was only $25 but sometimes that type of money means a lot to people and they weren't even trying to help solve the issue. Even the bank can't help ,It's practically theft at that point when I paid for something I didn't receive. Go to silver state! read more

Wouldnt recommend this place this is the 2nd time i get a defective item from this place i couldnt get an exchange or moneh back they preferred giving $15 store credit for a $60 item. read more

Bri helped me out and was super calm and collected and got me everything I needed :) def come to this location for the best service.

2024 review of dispensary horrible customer service only about two women there have the social skills, they only have the jobs for discounts can't count change properly, tops that all off products are sprayed down half ounce and ounces Friend of mine also recently she showed her ID coming through first door no problem but she said as she went to purchasing her items after looking around and finding what she liked the clerk ask for her ID third time and she refused basically like "we have accounts for what " read more

Great bud tenders, product selection and deals! My go to for all the fun stuff you'd get here!

Always amazing deals, I love my regular bud tenders Mike and Lily. They're always happy and make my experiences easy and quick.

An easier website, close to what was there before. The people are still helpful and nice. Their prices on smaller glass pipes is pretty good with a decent selection. Hey I just noticed, but I go to the 2nd St store, so if you want I'll delete this one but I haven't been to Plumb Ln read more

1.9.24: First time in and I wanted to check out their Tuesday's sales. After ID check-in, I walked through the door to the store section, where it was inviting and nicely lit. The budtender, Austin, immediately greeted me and summoned me over. I told him specifically what I was looking for and he was informative on each product. I was going to use my industry card to receive 30% off my purchase, but because it was my first time in, Austin said I get 30% off anyway. Overall, it was a great first visit and I would come back again. read more

The Dispensary Plumb - Entrance - Cannabis Dispensaries Near Me - Reno, Nevada

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I've been going to The Dispensary for years. They consistently provide great customer service, they carry reputable brands of cannabis, at fair prices. They have an excellent rewards program. And you get a free pre-roll on your birthday. Today, my visit was no different. Always a good experience, fair prices, chill environment, and somewhere I'm always happy to go back to. read more

Have to give them 1 star. By far the least helpful people and least carrying about their customers. You can't ask a question without getting a rude stare or not even a legit answer back. And don't even get me started on whoever answers there phones. Some of the rudest treatment ever. She pretty much said don't call here she refuses to answer anything I wanted to know. I asked about a math question with pricing and she refused and interrupted me multiple times. And silver state and rise have the same selection and 9/10 times all the same items they have are cheaper then the dispensary on plumb. Idk what changed but a few years ago they were the best dispo in town. But idk if it's the new workers or just an all around lack of empathy or human decency but if you want to have a good day and not let some random employee treat you like your 5 years old and look down on you for even asking anything then avoid this place at all cost. Don't get me wrong they have a few here with huge hearts and the most patient and kind hearted people I've met in this town. I feel the worst for them having to be surrounded by all that negativity day in and out. So last time if you believe about what is put into the universe you get back. And how words are more than just a word than don't smoke anything from here. Think of all the negative and rude people talking around the product all day. So don't get stuck with an eighth of bad karma og or some negativity mood ruiner concentrate. read more

I'm giving one star for their website, to order delivery is a nightmare , always bugs and you need an hour to be able to order after trying one thousand times, is just so frustrating to spend this time just to order something that I can't pick up! You are losing orders, because I've had enough and got my weed from another place with a good website read more

I have been going to this location for over 3 years. On Friday, I was treated so terribly that I will not return. 2 unfamiliar women running the curbside pickup were unbelievably rude. One of them being what I assume was the shift supervisor. On average I spend $200-$300 or more a week there. And always tip well. But thanks to those 2, I will not return. I recommend go forward, they consider how they treat people. read more

Always super friendly staff. So welcoming and kind. I usually come here because my partner comes here. He smokes way more then I do. I usually do CBD for my anxiety. And the options on gummies have always been nice. They always have great deals going on. So there's always something for everyone. read more

For a long time this place was the standard, but over time there's been some slippage in the attention to detail. I have been shorted on my order when ordering pickup. once I called to question and I was put through the 3rd degree of questioning until they checked their surveillance system and found out I was correct. Other times it's swapping out items which meant I received less potent product relative to what was ordered and paid for. Be aware, these are stoners putting your order together. think about it. The tip jars are totally WRONG. these folks work in an industry that is creating wealth for the mobbed up owners. try organizing and showing some moxie to the owners rather than shaking down the customers. read more

The new rewards ( promotional purchase incentive program) program is not honest. The company told customers not to use up or worry about a program software update. It was actually a dishonest reduction of available points for redeeming. The Dispensary is over-priced relative to Silver State Relief and Greenleaf etc. same product sometimes by $ 20.00. read more

Go to their website, order and drive to their location. After they text you that your order is ready for pick up, park in a numbered stall. Stay in car and a runner will ask for your ID and the cash for your order. They will bring your order to your car. Runners accept tips. Or, go inside to shop. Make sure everyone in car, buying or not, has an ID! read more

The Dispensary Plumb - Easy pick up in back - Cannabis Dispensaries Near Me - Reno, Nevada

Bud Tender was very helpful or providing a Good quality Bud and vape, she was also very patient and very friendly.

I had Daniel as my budtender and WOW does he know his stuff. He made the experience absolutely amazing and I couldn't recommend him more. Genuinely a nice person:) read more

totally ticked off at the new rewards program. 1000 points for $10 off when previously I only needed 350 to get $15 off. WTF??? I've spent thousands at this place. read more

Maire was an awesome budtender, was super kind and this dispensary has a whole variety of the products from drinks to edibles, they always have some of the best weekly deals here ! read more

Great service and the best deals in Reno!! The lines are always mellow and the staff is so friendly. The dispensary is the jam!

Some of the best prices, selection, and definitely the best service in town! New customers get a HUGE discount! And they're always having deals and sales, especially at the EOY. Placed an online order while driving into town and once I arrived, I had picked up and paid in a matter of minutes. You can pay via debit card, cash or Dutchie Pay (linked to your bank account). Lots of parking, conveniently located, and clean/modern interior. 24/7 security so you always feel safe! I saw all varieties of people, ethnicities and ages shopping, so feel confident you will be promptly helped and accommodated. A great spot to stock up. My go-to choice in Reno. read more

we've been coming to this dispensary since it opened The last year it has gone down but the last six months it's turned into real shit. The new people you hire don't you train them what they're there for or do they just think that they're there to get tip money? It's totally bullshit. The pot sucks that people suck. It's a joke. I'm gonna make a point of telling my friends and anyone that will hear me out that there are other places better places to go To bad you ruined a good thing but that's Reno that's why this place and almost the rest of the crap in Reno suck It's a joke all greed read more

They don't do returns or exchanges even if it's not opened so if you make a mistake you have to pay for that. That definitely changed everything for me. I can't do business with people that don't do exchanges, because Lord knows I make plenty mistakes in my life. read more

I was looking online for deals at the local dispensaries and this store was having a 'Markdown Monday' sale. I was surprised to find 0.5 cartridges for 11.25 before tax! Then I found that if you download their app in the playstore or appstore and turn on notifications, you can receive a $5 off coupon. The staff was great and actually listened to what I wanted instead of trying to sell me something I did not want. I am still shocked to leave a local dispensary with an 1/8 of 28% flower and two 0.5 carts for under $45. If you're looking for a new store or just want a change from your regular, the Dispensary on Plumb does it well. read more

This is my go to place for my needs. I love the daily deals, flash sales, wheel of weed, and the bundle deals they have. Their products are top notch and the Budtenders are all so knowledgeable. They also have a points rewards system that is great! If you're looking for a great dispensary this is the place to go! read more

The Dispensary's 8ths start at $55 and go down to $25. I can't afford $45 dollar 8ths. Anyway, the $25 8ths are totally dried out, no matter what the brand. The same with the $35 8ths. This is all before taxes of course. I'm not paying over $60 for an 8th. Their vapors for some reason only last for a week to two weeks tops. I buy vapes from California and they last almost 2 months. read more

I've been coming here for years and I love it. Carl & Jacob are always so sweet & helpful!

Worker was very unhelpful. I asked for a pen and edibles and he didn't tell me about any of the deals then gave me the most expensive options and scanned them and had me pay before I even realized how bad of a deal I was getting. Would NOT recommend. Asked immediately after if I could switch out what I got for the current deal and was told no because I already paid read more

my passport expired so even though they knew I was legally 35 with copy of id they then didn't even let my friend in with valid ID to shop for us BURNERS GO SOMEWHERE ELSE read more

This is the place to go in Reno. Lots of inventory, smart staff and good sales and specials daily.

This place def took a change for the worse. This used to be my go to spot but it was been replaced by a "Walmart" style dispo. The entire inside was redone and transformed from a fun/informative atmosphere - into a quick check out style. My ID expired 2 days ago and I was refused entry. I have been to this location probably 50 times..... where does it say you need a valid drivers license? .... So anyone without a license is not welcome. An expired license is still a form of ID - it's not not a license anymore. Pretty ridiculous to just be turned away. read more

This is the best pace in town. The bud tenders are amazing! I would have given 5 stars but I hear the VP program is going away! I hope that is changed, it's a huge reason I only go here! Otherwise I may need to spread the love. read more

Outstanding service. Knowledgeable staff. Extremely friendly. You can tell the people working there enjoy their jobs! You can look at their inventory online and setup an order to pick up--but you MUST pick it up the same day. This place is on my way to and from the Reno airport so I always stock up when I'm passing by. Their selection is top notch. From flower to edibles of all varieties to pre-rolls and shatters--they've got it all. And of course there's a wheel you can spin to win a deal or a free ore-roll while you're there. ATM located inside so no worries if you forget to get cash on your way there. Also, cleanest dispensary I've ever visited with very modern decor inside. read more

The Dispensary Plumb - Cannabis Dispensaries Near Me - Reno, Nevada

I went to this place the other day to check it out. They give you a discount on your first purchase. When you arrive there is a clerk sitting behind a glass window to take your drivers license. You get a 10% discount on your first visit. This place was very nice and clean. The bathrooms were pristine. I was there looking for CBD oil only. I'm trying to find a way to deal with my pain without medication and I've heard this really works for some. They only had one product that did not have THC in it. Been there done that. I real liked the staff that day (420) they were super helpful finding a mixture of CBD oil. The selection is small but varied, they had the ever poplar gummies which are tasty. If you are looking for CBD oil only the selection was poor. It's also a misnomer that they can removed all the THC out of the CBD, they can't! It's like ordering de caffeinated coffee, there is a trace amount of caffeine in there, it's the same with the CBD oil. Just a FYI read more

John and Kasey are very knowledgeable and provide the vibes. Appreciate the team and all the sales on concentrates.