Absolutely AWFUL, NIGHTMARISH experience. Save yourself the money, energy and trouble and avoid this place at all costs! The owner is extremely rude, pushy and manipulative. I brought my mothers dress to Jacqueline's for alterations and unprompted, she made disparaging comments about my wedding shoes and the quality of my dress. Jacqueline immediately made me feel uncomfortable and self conscious which is the opposite feeling any bridal shop owner should make a customer feel. She kept loudly announcing that I needed to make big, final decisions about my dress within an hour (the seamstress discreetly told me that I didn't need to make decisions on the spot and that I could wait). I ended up feeling so overwhelmed that I agreed to several alterations, gave them a deposit and then left the store. After several hours, I knew Jacqueline's was the wrong fit and called the store asking to pick up my dress the next morning but offered to compensate the seamstress for her time. After several unanswered calls and cordial emails, the owner finally responded and said the seamstress had already completed ALL my dress alterations (within 24 hours of me dropping it off) and that if I came to pick up my dress without an appointment, she would call the Wellesley police for trespassing. Call the police...for me coming to get my wedding dress that I asked her to not work on. Luckily, my close friend is a lawyer and informed Jacqueline that what she did was not only incredibly disrespectful but also illegal. After so many unanswered calls and emails, it was amazing how quickly she responded after she received a letter detailing her illicit threats. It was such a traumatic experience and on top op everything, she did such a horrible job on my dress. I ended up taking my dress to Fairbanks in Natick to fix all the mistakes. The owner at Fairbanks is kind, funny and she fixed my dress at a fraction of the cost. read more

If I could give 0 stars I would. If you read most of their reviews the owner is very rude and abrasive. I tried calling MANY times to the store to try to cancel my appointment ( I already found my dress) no answer. I had to drive ALL the way there which it was an HR drive from where I live. When I got there the owner was super defensive when I asked her why they haven't answered their phone all day.... After a lot of back of forth I had to confirm with the owner that my appointment is canceled. She said it is. Then few weeks later I saw that I got hit the $130 late cancellation fee. I DROVE ALL THE WAY THERE 48 HRS PRIOR TO MY APPOINTMENT. The owner and the business itself is SCAM. STAY AWAY. read more

absolutely the worst!! my niece traveled from Ireland, bought a $4000.00 dress last November. She returned yesterday for alterations. Jacqueline had the audacity to complete the pinning. Charge her $250.00. Proceeded to quote her $3500.00 to complete the alterations. When we were appalled, Jacqueline proceeded to remove the pins that were placed even though she paid for that portion! It ruined her "say yes to the dress" Day!! This was the worst experience I ever had!! Do not grace your presence with this Mean, selfish and definitely not forth coming owner!! read more

Watch out for the hidden cost of cancellation! I paid $65 to reserve a fitting for the mother of the bride, and when I had to cancel for work reasons, they accepted my cancellation via phone and then called me the day of the appointment to tell me they were charging $120 because I did not cancel in writing! This is after I spent $5,000 on a wedding dress for my daughter. WOW! That is all I have to say about the unprofessional attitude I received from the owner of the shop when she called about the appointment. I was OK with losing $65 to a cancellation fee, but to double that shows very poor business skills. It is a sad day when a bridal shop must play games for a dollar. NEVER GO TO THIS SHOP IF YOU WANT YOUR WEDDING DAY MEMORIES TO BE HAPPY! read more

Unfortunately would not recommend this place. My mother and I went for MOB dresses and were treated very poorly. At the very start of the appointment When the consultant asked what color my mom wanted, she told the consultant blue, to which the consultant replied with "blue is not your color" and continued on about how she was a color analyst for a number of years. She continued this rude and insulting manner towards us anytime my mother described things she liked or disliked. When the consultants brought out 10 dresses, they ushered my mother into the tiny dressing room and had her try each one on like it was a factory, despite my mother stating there were dresses she didn't care for based on her preference of fabrics and designs. Not once did they clip the back of the dresses, or offer any assistance to make the dress fit my mother properly to really see what she looked like in each dress. Unfortunately what should have been a fun, joyous day was sadly ruined with their incredibly poor demeanor towards us. Would not recommend. read more

Hooo boy. I don't ever write reviews but I have a *lot* to say about this "business." Prior to scheduling my appointment I made the mistake of only looking at the Google reviews for Jacqueline's Bridal, where they have 4/5 stars. After the awful experience I had and seeing all of these terrible other Yelp reviews echoing exactly what happened to me, it is obvious the Google reviews have been cherry-picked and are wildly misleading. Don't let the Google rating fool you- my experience at Jacqueline's Bridal was quite possibly the worst customer service experience I have ever had. I'll start by saying that when you request an appointment online with Jacqueline's Bridal you submit your wedding date, dress size and your budget. So they knew all of these things already and booked my appointment knowing it. Upon arrival we were immediately accosted by Jacquey for walking through the "side door" instead of the front door, which seemed like a weird way to greet a new customer, but we didn't care too much. After we sat down with the young woman (I think her name was Ashleigh, but I can't remember), my friend was scolded for talking pictures (even just pictures of me), telling us we could only take pictures once we purchased a dress! She then asked me what my max budget was. When I replied with $1,000, she very clearly made a face of disgust and told me, very condescendingly, there might not be anything for me to try on. I agreed to extend my budget to $1,500 - $2,000, just because I was desperate to try on a dress, and was feeling pretty terrible about myself. She still balked at my budget saying there "wouldn't be many options" for me for under $2,000. I was then asked about the date of my wedding, which is October 2024. Both women balked at this wedding date and Jacquey scolded me for "shopping so late". They then proceeded to lecture me on how all of their other bridal appointments that week were for 2025 Weddings and telling stories of all the brides they've had cry because they couldn't get their dress in time. Such a lovely thing to be told your first time dress shopping! After this startling and off-putting beginning of the appointment, things did not get better. Jacquey and her colleague proceeded to walk around the store for 10 minutes looking for dresses that would fit my budget, being blatant about how "difficult" it was to find something in my price range. I was shocked that despite having booked my appointment two months prior, and included my budget and dress size, they had made no effort to pull any dresses for me beforehand, and that they had the gall to be so shocked by my budget. The dresses they pulled were ultimately fine. None of them blew my mind or many of the qualities I was looking for. Apparently lace was also "out of my budget." There was one dress I liked quite a bit that Jacquey told me would "look even better if I lost 5-6 pounds," which was completely inappropriate and rude. I was also told that I would have better luck finding dresses in my price range and size at a David's Bridal or Vows. What I cannot understand is why, if they KNEW my budget TWO MONTHS beforehand, they even bothered to take my appointment, if they had so few dresses for me. They knew my budget, my timeline, my dress size all ahead of time, yet still *took* my appointment and then had the audacity to act surprised by these things! The other part that boggles my mind is that they acted like their store was this luxurious, opulent space, with all these expensive dresses I simply could never afford, a space they clearly thought I did not deserve to be in. But the space hardly justified this attitude. They did not even have 360 mirror so that I could look at the dresses from all angles. Their changing room was barely big enough for me to move around in. And my mom, sister and friend were all crammed at a tiny table off to the side where they couldn't even really look at me properly. And the dresses were honestly meh... well at least the ones my poor, low-budget self could afford. It was blatantly obvious by the staff's behavior that they felt I was too poor and too fat to shop there, and that I was wasting their time. This was the first time I had ever gone wedding dress shopping and honestly if it weren't for my second appointment at a different shop later that day where I had a lovely, completely opposite experience, I would have been devastated. I am a breast cancer survivor who had a bilateral mastectomy at age 28- I have intense body and self esteem issues and it was my worst nightmare that I would go shopping for a wedding dress and be made to feel like I was not worthy of feeling beautiful. Jacqueline's Bridal made my worst nightmare come true. I would rate them 0 stars if I could. No one should ever be treated that way and I cannot understand how this place is still in business if this is how they treat their customers. read more

Jacquelines Bridal - Bridal Near Me - Wellesley,, Massachusetts

I'm giving two stars because ultimately the alterations to my dress were beautiful. However, my experience with the owner Jacqueline was terrible and offensive. She was incredibly rude, pushy and manipulative. When I was unsure about whether I wanted a particular veil she questioned if I could afford it, took it off my head and said she would show it to her next appointment because it would look good on them. When discussing an add on that was being made for me she continued to tell me that if I did it a certain way it would be ugly and make me look too big. I'm striving for body positivity so tried to ignore that as best i could But it was clear only her opinion mattered. The last part I'll share is her trying to force me to do steaming with them. I let her know my wedding was out of state and I would be traveling so it made sense to wait. She continued to pressure me and told me the steamer they use would hold in travel. I stood my ground but she continued to share steaming horror stories to change my mind. I should have read the reviews prior to going but I had limited time to get my dress (bought elsewhere) altered. The other staff were nice so I hope they find another place to work. read more

Would give this business 0 stars! The only positive of my experience at Jacqueline's was the younger woman who helped me try on my dress. The older woman (seemingly the owner) came out at the start of my alteration consult and immediately told me what she would do differently about my dress. She then proceeded to quote me over $1,100 to hem the dress and have the top taken in a bit. When giving the quote she gave many reasons to justify the price, which seemed off to me. I said thanks, took my dress with me, and proceeded to give it to a seamstress who quoted me $300 for the same services. At this apppointment I felt disrespected and taken advantage of (as many in the bridal industry do). I would not recommend Jacqueline's to anyone. read more

After reading the yelp reviews, this almost feels like piling on. But every description of service at Jacqueline Bridal tracks with what our experience was. Despite filling out an appointment form MONTHS ago, they acted like everything was a surprise to them AND they didn't like my daughter's answers to her budget, wedding date, and size issues which remain the same as when she booked the appointment. I'm not sure why they didn't just say TWO months ago that they didn't have inventory for our kind of people. Don't ask for information and then ignore it! Yes, it wastes our time but it also wasted their precious time as well. I assumed because it was in Wellesley, that the shop would be too luxurious and high end for my daughter's wedding dress. But my guess is people from Wellesley don't shop there. I'm not sure how a wedding dress shop could operate without a 360 mirror. To look at the back of the dress, my daughter was given a handheld mirror like she was at Supercuts. We were not offered coffee or even a bottle of water. The dressing room was a tiny stall. If the bride is trying on a poofy ball gown, they will have a hard time. When you add that to being scolded over every detail: budget, dates, and photo taking, I don't know how this business survives. I don't think either employee said one nice or encouraging thing to my daughter. This was supposed to be fun, a moment...instead it was like a "what not to do when dealing with a customer" tutorial. The only upside is it did help highlight how differently my daughter was treated at the next bridal shop (one with a less ritzy zip code). When we arrived at our next stop there were ten dresses waiting in a very large dressing room based on my daughter's desires and needs. Totally different experience! Finally, after reading the reviews here, it's kind of concerning to read the business owner replies. They are super defensive, dismissive, and nasty: They try to "out" the reviewer by using their full names (which as a bridal shop they are privy to but, seriously?!?!?) and telling an alternate tale of what happened ( often bizarrely citing their security video, huh?!) And it's always the customers' fault?!?! If anything, it only confirms the validity of the reviews. Perhaps an owner response that expresses regret or an interest in doing better...or even an "I'm sorry we did not meet your expectations" is more in keeping with good business practice. Basically they bully you in the shop and then try bullying the reviewer on Yelp! Nice business practice! Too bad they don't take the feedback and, I dunno, just BE different the next time for the next person. Don't let the Wellesley address fool you...this is not a luxe place where shopping for a wedding dress makes one feel like a queen. There are better places with kinder people who rely on providing good service and inventory not just their location while delivering nothing more. read more

PSA - Avoid Jacqueline's Bridal at all cost! My fiance was very turned off by the whole process here and the mortifying remarks by the owner. Very deceptive sales practices here (worse than used car salesman!) and costs are much higher for the same products at comparable stores in the area. They say they only carry "exclusive" european products but it's just sales/marketing nonsense so they can charge you more. Look at all the negative reviews this place has - take the hint and stay away! read more

We all wish we could give NO STARS. I will continue to post here as they bury their bad reviews. We had to go to the Wellesley Police Department to retrieve my DIL's dress, that she did not purchase there but that needed alterations. The owner doesn't care about her customers, just the bottom line. She still has the dress I purchased and we are now taking her to court because after having. to call the Police on this establishment, we certainly weren't going thru with our purchase. The owner charged $2000 for simple alterations, (a hem on a wedding dress and "steaming") and also wanted $2500 for alterations to a dress I purchased. We felt so manipulated and taken advantage of. The police came down at our requet, NOT THAT OF THE OWNER, we had the groom and my partner all present. The owner is mean, disparaging, and doesn't care about the customer. She lies, and doesn't put any prices on the dresses, even though she says she does. She won't let you touch a dress, she tries to sell you crappy under garaments that you could buy anywhere else for 1/10th of the price. She charges $200 for a standard cheap corsett and $100 for panties. STAY CLEAR OF THIS ESTABLISHMENT, YOU WILL THANK ME LATER. read more

Picked up the dress today and ended up being so mad, the owner was rudely trying to sale us low quality jewelry with very unfair price, 270 for a piece of cheap looking headwear, we realized we got ripped off and wanted to turn if after five minutes out of the store, but the owner said they don't do any refund. Prices for alterations are also unreasonable. Write the comments here just to share our awful experience and hope no one gets ripped off in the future. I would give zero star if I could. read more

Absolutely terrible customer service. The owner was so demeaning when working with myself (the bride), my mother, and my mother in law. We could not even share what we envisioned without her talking down and mocking our ideas. Not to mention the prices are outrageous. Do not waste your time. read more

Beautiful shop! I got two simple white dresses that were altered to my size. Jacqueline and her associates provide great and honest consulting and are determined to find your perfect dress. You know you can find good quality dresses since they carry many European designers. read more

I can't tell you what a wonderful experience I had! the staff is so knowledgeable, friendly and spent hours with us! I love my dress! We found the most beautiful and unique mother of the groom/bride dresses I have ever seen! And my two close friends and I looked everywhere as well as online! Check it out! PJ read more

If I could give a ZERO rating I would. The owner double talks you into buying. She is the rudest person I have ever met. She not only double talks you , she talks over you and pressures you to buy. The dress i bought stupidly was $2, 900.00... She wouldn't allow me to have my photo taken in the dress. There are so many things wrong with this woman and shop. No tag in the dresses... I didnt want my dress after 5 minutes of being FORCED into it (and i mean FORCED) and i didnt even have any fitting yet and didn't bring it home...but no returns. So i found the exact dress at 10 other bridal places, (the EXACT dress) for $460.. She must buy them and then jack them up four times over. She is such a SCAM!!!! SCAM, DO NOT GO HERE Since this happened I have heard of 5 other people from Wellesley who this happened to. I honestly don't know how this woman can sleep at night. And how can the people working for her, knowing that she does this SCAMMING continue to work for her is beyond me. PS. She doesn't take American Express...otherwise I could have gotten my money back. read more

I had a bridal appointment this past weekend and I am ecstatic with my dress and consultation advice. Not only did I find a one-of-a-kind unique, lovely wedding dress, Jacquelin gave me stylist advice on my hair, makeup, and shoes. I feel so confident with her knowledge that I am going to feel my best on my special day! Thank you, Jacqueline's bridal! I will definitely be recommending to friends and family. read more

Stopped here on my tour of trying to find a bridesmaid dress for my brother's wedding. I went in midweek and walked into a ghost town, nobody but the owner inside. I told her what I was looking for and she insisted on picking out dresses for me. There was one dress that I thought was interesting, and wanted to take a photo to bring back to my family, but she told me no photos as the dresses are all custom designs and I would be buying the sample dress that I was wearing. Weird. I also inquired about Mother of the Bride dresses and was told they started at $800 and up as they were hand beaded. The vibe for the appointment was very strange and I felt like I was put on the spot with decisions. Giving an extra star for unique design, but won't be recommending them to my friends. read more

I feel as if me and the other reviewers went to two COMPLETELY different stores. Even before I walked in, I had a good feeling about the place--it was clean, well lit, airy, and it smelled fantastic. Jacqueline was courteous and helped me to look at dresses in my budget. It was my first time shopping for a wedding dress, and I needed help desperately. She described the difference in fit, design, even the various shades of white a wedding dress can be!! I had no clue I do not regret going to this boutique. Jacqueline has decades of experience, and displays this in her professionalism, eye for detail, and her genuine desire to help me. I highly recommend. read more

I had a terrible experience at Jacquelines Bridal. I walked in, and was told I couldn't even look because I didn't have an appointment. (There was no one else in the store, and it was 3:30 on a Wednesday afternoon.) The owner then said she had a cancellation so she could in fact let me look around. (Like she was doing me a favor.) When she pulled out dresses that weren't "me," or that I simply didn't like, she tried to tell me why they *would* work for me. I felt unheard and dismissed. Owner used every sales tactic in the book. I tried on @6 dresses, none of which I loved. Each one she told me either looked beautiful, or if it didn't look good, explained how it could be tailored to look beautiful. The last dress was ok, and owner told me she didn't think I could do better. Incredibly pushy. It seemed more important for her to make a sale than for the customer to feel good about the experience. (Side note: in the middle of my trying on dresses, owner's assistant appeared, and owner berated her for taking too long of a break. It was awkward and uncomfortable to say the least.) In any event, I made the mistake of buying the dress out of fear that I wouldn't find anything better, (that's on me, not the owner), but left with a bad taste. I had left the dress at the shop with the intention of returning the following week for a fitting, but a day or two later started feeling apprehensive about returning. I decided that at the very least, I did not trust this person's opinion, and did not want to give her more of my business. A few days later I went back to the shop, and asked if I could return the dress, which for the record was brand new and NEVER LEFT THE STORE. I was told there were no exceptions, all sales were final. The customer definitely does not come first at Jacquelines Bridal shop, and my strong advice is to avoid this place. read more

Horrible customer service and very sneaky sales. Dress shopping occurred in June, paid in full--time line was not provided to the bride in any form. Reached out over the weekend to get an update and schedule alterations and the timeline that was given puts the dress in a week before the wedding, despite the bride and bridal party telling the sale's associate the date of the wedding. Now there is a charge of $380 on top of what was spent for a "rush delivery" as well as the cost for alterations, which probably are booked until 2030 given the ridiculous nature of this place. When a call was made to understand how something like this could not have been communicated, the store not only responded by putting the fault on the bride and NUMEROUS other people that were there with a line that "everyone knows it takes six months." There is no talking to the person who clearly either 1. made a mistake and can't own it or 2. cheats brides out of additional money by having them fall in love with a dress, pay for it, and then extort them so its done in time. Awful--couldn't be more heartbroken for my partner. UPDATE: The response to this, per what I have also seen on other negative reviews and platforms, puts the fault back on the customer. There was zero space for conversation, everyone present has confirmed that there wasn't a single mention of the time line as it's pretty simple math, it took multiple attempts to get a straight answer, and since the response is wildly predictable, I highly recommend steering clear of this place. read more

I'm going to be completely transparent. This is my first wedding I've attended and been apart of and I've never been to prom. I schedule my appointment with this store 2 weeks ago through this app. I texted the shop today( the day of my appointment 05.28) and said i was caught in traffic and was running late and they never responded. I appeared at 2:30 i believe and the owner was vacuuming and had told us to sit. I stated I sent a message saying was arriving late but she said she never received on the app that we've been communicating on. I began to look through their gallery of dresses and she states we don't allow customers to touch the dresses so they can stay clean. She then states tell me what you like and I'll pick what i think works best. Myself and my bridesmaid state we don't know what we're looking for we're new to the process we want to try on as much as possible. She then tells me " a lady is supposed to know what she wants and likes " she then proceeds to take a dress out and lay it on the floor.... This is when I felt very uncomfortable and began to think I was dealing with a race issue. She then asks " what your budget " i stated i didn't have one and she's like " I'm sure you can't afford a dress that cost $8000" and my bridesmaid interrupts the owner and states whatever she likes we can pay for it. At this point I'm completely turned off and ready to go but continued to be nice and look through the gallery. I picked 6 dresses. The owner leaves and makes her co worker dress me.. no i feel really weird . The older women comes and as she aids me to get into the dresses she makes these comments ( with your body type you want a dress that stops at your stomach) , ( we typically don't carry your size in store ) ( with your body type maybe you should wear a flowy dress ) also while she's zipping me up she snags me with the zipper and states " well this one doesn't fit either " and then apologizes. Not only did my bridal party and myself feel uncomfortable and racially disrespected, the comments made on my body was the cherry on top. I put my clothes on and left as i was leaving they made sure to wish me luck in finding a dress that'll work. I have an hour glass figure and a little bit of hips. Regardless the snarky comments, disrespect, lack of professionalism, and customer service was a NO. For me the knot didn't recommend well. The dresses were outdated heaving lacing or heavy beading and it comes with unwanted opinionated staff. But the little girl that offered us water was so sweet! read more

Buyer's beware!!! I went to Jacqueline's bridal to look for a MOB dress - Jacqueline, (J) the owner was pleasant and helpful at first. I bought a dress off the rack in the show room, ordered a corset, and a cape which I paid her for (all 3 items) I trusted (J) I was talked into ordering the beaded cape to match my dress based on one of another color. I was assured by (J) that if I did not like it I would not have to purchase it - she assured me of this. When I went back for the fitting months later,( J ) had another customer's cape of the same color for me to try on, as my dress so I tried it on as mine had not come in yet. I decided against the cape, but she said that looks beautiful and that I ordered it and I would not receive a credit ( I trusted her) BIG MISTAKE. She pinned my dresses up with the seamstress. I asked how much the alterations were for the Beaded dress and she said I wont know until done - I said ballpark ? $800.00-$1000.00 Also I brought in another dress for alterations.- $280.00 Quoted This is Not a wedding dress - I left and within an hour called her and told her that I don't like the cape and I would return it for a credit. We argued and she had an answer for everything like she had been in this situation before. I then said - I want my dress and the other items I paid for and would pick up. Then she said I had to pay for the pinning of the dress. $180.00 (like holding my dresses hostage) She wanted me to pick up next day and I said I could not but my husband would come next day at noon. She called me back 10 minutes later and asked if I could pick up now - I was so upset I had my husband go in and pay the "ransom" to get my dresses. It wasn't the cost of the alterations, It was the fact that she did not credit me for the Cape. I wanted to support a local business but, regret the day I set foot into this shop. read more

I don't really write reviews but I am very disappointed in my experience at this bridal boutique. I went in with a positive mindset and excited for the experience and within 2 minutes, I felt defeated and sad. I had previously been to another shop but wanted to continue to look (bad choice) and I was upfront about that. The consultant helping me made me feel bad about wanting to try on more dresses. She also questioned our budget! As a new bride, I felt unheard and ignored at my bridal appointment. I also felt very uncomfortable during my appointment, after the budget was discussed. I felt pressured to try on dresses that weren't my style, even after showing pictures of exactly of what I was looking for. All around, not a pleasant or professional experience. I would not recommend. read more

I arrived for my bridal appointment with my mother 10 minutes prior to the appointment time. The salon was dark and appeared to be closed. I called the salon and I was told someone would be down in "2 minutes". I continued to stand outside in the rain when someone came and unlocked the door however we were not invited inside. When I finally and confusedly stepped inside, I was greeted by Jacqueline herself, however she did not introduce herself. The three of us sat at a table where she asked me about my vision for my wedding dress and for my budget. I showed her a photo of the dress I loved and the "dress to beat". Her immediate response was, "You can do better. This is not your dress." Upon speaking of my multi-thousand dollar budget, she stated, "I hope I can find something to show you..." She then showed me a dress that was $900 over my budget and was exactly what I had described as not wanting. She then escorted us to the "Outlet Room" with all of the outdated out of style dresses. I was told to look through the dresses with torn straps and that would be better suited in a child's dress up box than hanging in a salon. When I finally gave up the charade of being even remotely interested in giving Jacqueline my business and told her that nothing peaked my interest, she stated to me that she has been in the wedding business for 25 years and prior to that, in Germany. She told me the dress I loved was not the dress for me and that I am too young to look like that...whatever that means. I chose not to cause a scene because she is not worth it nor is her subpar bridal salon and her lackluster customer service. Please do yourself a favor and do not shop here or get insulted here. Weddings are happy experiences and occasions and Jacqueline's Bridal in Wellesley is the epicenter of unhappiness. read more

Can you say unprofessional? This was not what we expected. My daughter was so excited to start her dress shopping. That excitement quickly went away within minutes upon entering this bridal shop. When the salesperson asked my daughter her budget and she said $1000 that is when the awkwardness began. She immediately pointed to the rack to the right of where we were sitting and said those are in the 2 to 5 thousand range, but showed us what they had on the sale rack. After trying on a few we chose a couple from the "expensive" rack. She said my daughter can not try on anymore because they were out of her price range. Excuse me I said, you don't know what my price range is, as we were definitely prepared to pay the difference from what my daughter's budget was had she found the gown of her dreams! How rude! You never assume someone is not buying. After all we did come with the intent of a magical experience, and thought imagine if you find the perfect dress today?!!!! How awesome would that be!!!! Also, I might add the salesperson was dressed so frumpy and unprofessional. Not what you would expect walking into this "upscale" bridal salon. I don't like to judge people like she did us, but her appearance and personality were just that. Unprofessional! We expected the wow factor. It was definitely not that! read more

I came by this week to bring my wedding dress home and couldn't be happier! Jacqueline was super helpful throughout the process, made me feel comfortable and beautiful. I can't wait to celebrate officially next year! read more

Amazing service, gorgeous wedding dresses, Jacqueline and her staffs were so helpful and friendly. Really happy with the service I received. Really very happy, felt very welcome and found my dress!! read more

I am not one to typically write reviews, but this experience was so very disappointing. I came in looking for a mother-of-the-groom dress for me and a bridesmaid dress for my daughter. When we walked in, we were greeted by Jacqueline herself. She started by asking us about the event, how formal, and what I was looking for. Right away, Jacqueline was rude, unhelpful, and judgemental. As soon as we went to look at dresses, I found that they were outdated and frumpy. She also made me feel so bad. You would think the shop owner would want to make a customer feel good. She insisted that I wear a different size than I told her and put me in a dress that I was swimming in. She said in surprise the dress was too big. What did she expect when it was 2-3 sizes larger than I had said I wear every day. She insisted I needed this corset which did not fit properly at all. My daughter went to take a picture of a dress to show my husband. Jacqueline yelled even though she never told us there was a rule "no photos allowed". She yelled at my daughter a second time and threatened to end the appointment for taking a picture. However, my daughter was texting her friend and not taking photos. Instead of sending my husband a photo, she said I could come back with him, but I would need to pay 65$ per hour. Needless to say, We walked out empty-handed and will not be returning. I asked my daughter if she was taking pictures, to which she replied, "NO" I wish my daughter had offered her phone to Jacqueline to see she was accusing inappropriately. I would never recommend this store to anyone. read more

Shopping at Jaqueline's was a terrible experience. I went with a friend to pick out her dress. Jaqueline was pushy and wouldn't listen when my friend blatantly told her she did not like the styles she was pulling. Worst of all, she kept criticizing my friend's body. We should have known to leave when we were told we had to wear gloves to touch the sample dresses. Jaqueline could have the most perfect dress for $1 and I still wouldn't give her my business. read more

The above review very accurately describes my experience with Jacquelines Bridal. Even after two fittings and alterations the dress that I bought from Jacqueline was still too tight to wear. I paid $475 for alterations and when during the first fitting it became clear that the dress will need more work Jacqueline kept telling me that she doesn't charge for a second fitting. She was not there for my second fitting and the seamstress came out of the back room only after I changed out of the dress into my regular clothes. When I tried the dress on at home ( very gently) to show to my husband he noticed that part of the zipper was ripped and part of the bodice came off. I took the dress to another seamstress who fixed the ripped parts and loosened up the inner lining of the dress which made the bodice to come down where it was suppose to be and the dress fit much better. she charged $40 for her services. Even before alterations without knowing how the dress will eventually come out Jacqueline repeated a few times that her marketing person suggested that she gets a good review on Yelp. She cares about nothing but profits. read more