I've previously bought 2-Fender Boxes for shipping guitars from Jackson's Music Store. The 1st time I went there for a box to fit a vintage Acoustic Guitar. The Associate who wears round glasses was somewhat rude & lacking personality. He treated me as if it were beneath him or a waste of his time to be dealing with me. The 2nd time I went to purchase a box for a smaller vintage electric guitar. Got pretty much the same response from Associate #1. Another Associate, stepped in and helped me narrow down exactly what I needed and told me if I were ever treated unfairly again to let him know. He had a slim build & dark hair. After this positive exchange I felt comfortable enough to return. Today, 9/10 I went there to purchase a box for a vintage Amplifier. I measured the amp but forgot the exact measurements before I arrived. I told Associate #1 I had a pretty good idea of the size. I pointed to a store amp which looked similar in size to mine. True to fashion, Associate #1 pulled out a tape measure and quickly told me how I was wrong & my measurements could not be accurate as if I was an idiot. Associate #2 intervenes and brings out thin box from back room. I told him that box seemed to light. He asked me a series of questions. I told him my amp was an Epiphone, it was old and very heavy -at least 14lbs.He asked if it had a tube. I told him I didn't play the Guitar and that it was old and very heavy. He pulled out several boxes that didn't work in my estimation. He asked if I could go home and measure it. I told him I wanted to ship it out today & I needed one which was thicker than his example. He later pulled out a Fender Box which was just the right size, the appropriate thickness etc. This entire process of finding the correct box took less than 7 minutes. Once we reached the register he proceeds to tell me that , "The next time I need to have the measurements" in a very ANGRY & RUDE MANNER. He said the box would be $10. I told him that I only paid $7 for each fender Guitar box previously. He said , That was Different"...but did not explain the difference. Then to my amazement He told me, "This IS NOT A BOX STORE". I told him it was obvious it was not a box store. He said, "Do you know how many amps Epiphone makes? I told him I could bring him business. He dismissed that notion. I guess I didn't look like the type to him to bring business to Jackson's Music. That's a ROOKIE mistake to try to judge a person based solely on appearance. He said, "Do you know how much that box would cost you at the UPS store? I told him I ship regularly at the UPS Store & was familiar with their prices and that they sometimes give me FREE boxes. He seemed filled with Anger & Rage. Maybe he was having a bad day?? Maybe he though I was an easy target to unload on??? I asked him why he was being so "Hard with me", he immediately said, "I did not say not to come back in the store". W-H-A-T????? This was UNBELIEVABLE. I'm an educated Bi-Racial Female. I never raised my voice, argued or presented any negative stereotypical jesters or remarks to this Associate. I resented this man's tone of voice and rudeness. My bother is a musician in another state. He referred me to this store. Some of his Musician friends frequent this store in Douglasville. However, I will never return or send any of my numerous relatives there to buy instruments, or accessories. I will spread the word to all of my friends & relatives of how RUDELY I was treated because I wasn't PERFECT and did not have the EXACT MEASUREMENTS before I set foot into their store. They sent me the message that I was not wanted or welcomed in their store.I felt Hurt and Unappreciated. How would this Associate like it if someone had talked to his WIFE OR DAUGHTER in that way? I just went in to buy a box & they made me feel like I was committing a crime.The entire staff there needs Sensitivity Training, Customer Service Training or better yet be fired if they can't contain their anger or personal hang-ups about various people from different cultures or backgrounds. I was thinking of buying 2 nephews their first band instruments at Jackson's. But after today I will NEVER set foot in that store. I will take my business elsewhere. Sam Ash Music Store will be my Music store of choice from now on. I will spread the word about my NEGATIVE experience to everyone I know. BUYERS BEWARE! WOMEN BEWARE! PEOPLE OF MINORITY ETHNIC GROUPS B-E-W-A-R-E !!!!These Guys are not warm & friendly. If you need instruments or accessories go somewhere else where you'll be treated with Respect. Try Sam Ash Music Store. They're excellent. If Jackson's doesn't want to sell boxes post a sign on the front door. If they are going to sell them have consistent prices & don't treat people like crap because they want to buy a box & not an overpriced Guitar. They should make you feel valued as a customer..not go out of their way to make you look STUPID if you don't have musical expertise. UNREAL!!!! read more
