Tomas damaged the finish on one of my guitars, which he was unable to repair, and in return for the damage, he offered to build a neck. Per Tomas: my neck order was repeatedly bumped in favor of his preferred customers. After 5 months of patiently waiting, enduring a litany of excuses, including personal hardship excuses, I gave up on him making good on his commitment. I had also provided materials for the neck build, and he agreed to at least compensate me for the materials (which he kept) - he short changed me by $10 on the agreed upon amount.
Tomas also performed a nut replacement: his work was sub par, and I had to pay another luthier to replace the nut Tomas had installed.
Tomas reshaped a guitar neck, and the finish he used never cured properly. Also, the setup up was terrible.
To be fair, there were a couple other services he provided where his execution was acceptable. My dealings with him were hit or miss, mostly miss. Generally speaking his communication was poor, often unprofessional.
I had gone to Tomas Holgado because Maple Street had put a hold on its repair business till further notice. Maple Street does great work. Since the debacle with Tomas Holgado, I've brought work to Southeast Guitar Repair in Buford - they do excellent work and are very professional and offer quick turnaround - note, they're the shop that reworked some of the repairs Holgado botched. read more
