Dropped my car off to be detailed because they had a great special running for $199 for inside and out. Last week we had our Prius done so brought in my Chrysler van. Came back to pick it up and it was not done to anyone's standards so we asked for the manager. He asked if I would leave it over night so the detail guy in the morning can redo it. Same young guy that did my other car so I said ok. Micheal the manager did right by our situation. read more

What a terrible customer service in the front of the drive thru lanes, the guy was so rude. They definitely need to train their greeters better by the drive thru lanes. You might loose some customers from that person being so rude. Terrible experience. read more

I came twice to this location and 10/10 experience every time. I've never had someone clean inside my car as well and wipe it down after I get out of the car wash. I was amazed and they even gave me car freshener as well. Shout out to Chuy, Daniel, and Patrick! Give them a raise or something, don't let them go!! read more

First time at Jackson's car wash and they did not do a good job. There were still dirt on the outside and it was not vacuumed very well and the seats were not wiped down. I won't be going back but if you go make sure you check everything out before you leave read more

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Shell fuel station so if you have fuel rewards you'll get a discount or if you have a Kroger card use that as well. Clean inside and outside the fuel station. I didn't use the car wash but it was pretty busy so I'm assuming that it does its job well. read more

Had my vehicle in for a car wash. It was not touched after the wash. Twenty-five minutes and nothing was completed. Interior, tire dressing and vacuuming. No one really had any sense of urgency. Very bad service. read more

Mikko works hard to make sure the line keeping moving seamlessly especially on busy weekday afternoons like today! Johnny is the manager and doing a great job running this location compared to others. I live in the neighborhood and recommend this spot over others. My only complaint is the nagging windshield repair staff at Jackson's. Always too pushy. read more

complete sh&& show. license plate reader not working. then no key left to let people through. 9 cars deep and a 20 min wait.. do better "leadership" read more

Jacksons Car Wash - back up from lack of proper management - Car Wash Near Me - Tempe, Arizona

Bought a monthly membership everyone is so great and nice here! Miko was very helpful and cleaned my car very good ! read more

Jacksons Car Wash - Car Wash Near Me - Tempe, Arizona

Love this car wash. I have the monthly membership and wash my vehicle at least 3 times per week. This location always does a great job. From the greeters at the beginning to Mikkos who guides you into the tunnel and the guys at the end who finish my car are always friendly and happy to assist with anything I need. Keep up the great work guys. read more

The service was amazing!! I was given a discount right away. I got a car wash along with a detail deal. My Jeep has seen better days. It was filthy with all the moving I have done. I have treated my Jeep like a storage unit too. Lol!! Chewy did an excellent job. I mean, he did an amazing job. He was able to get all the dog hair and dirt out of the carpet. He got most of the stains off my seats that have been there for many years. He went above and beyond. The Value of the work exceeds what is anticipated. 3/18/25 read more

Thomas did an amazing job! I highly recommend! My car was super clean and he didn't very great on my seats!

Mikkos was very friendly and took his time washing my car by hand before it went through the wash, after I only paid for a very basic wash. The kindness and extra effort was very appreciated!! read more

Mikkos is always a friendly face at the car wash and does a great pre wash for the quick wash. He never lets me down! Love the service! Only Jackson car wash I go to now. read more

Mikkos is great! Going above and beyond to make sure my car is clean! Everytime he does a great job!

The facility is clean and professional, there are also window tinting services as well. Customer service here is absolutely amazing! Steven helped me out with a ceramic wash, and I was absolutely satisfied with the results. They also take the time to dry your car afterwards, and the other employees here are also super kind and welcoming. 10/10 car wash experience :) read more

First time here. My poor FJ was filthy from dust and dirt and moving. I just had the outside done, still have some stuff inside from moving. It did turn out pretty good for a drive through wash job. read more

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I've been going to Jackson's for a couple years now and my experience is always great!! The guys always take good care of my vehicle. And the supervisor Mikkos always greets me with a smile, welcoming experience every time read more

Jason's awesome! Definitely recommend this car wash, I've been coming here for a few years now and they always do a good job

Huge fan of Jackson's Carwash! Love my monthly membership & they always do a fantastic job! Chuy is the BEST! Always friendly & always goes above & beyond!!! Great location & they make my car sparkle! read more

love this car wash every time is always a great experience. Employe Steve is super nice. Always such a great vibe. Not only that but my vehicle loves this place as well always looks great and clean after. read more

The whole place has a questionable vibe. The Car Wash does not do a very good job and when you try to interact with their online system in my case, anyway you're unable to cancel your membership. It was a bit of a hassle to make sure it got canceled. Would've really liked to keep it because it's right next to my place. But that's how bad the Car wash is. read more

Have utilized this car wash several time and the employees have been nice. But, last wash, I too found a scratch on the back lift of my 2025 Subaru! Must be the initial mop scrub before entering the wash alley. Probably has rock or metal in it. They need to shake out the mop before each use... read more

A shout out to Jonah (manager) and Chewy for the fabulous job they did on my car. Great Customer Service!!! I will be back - thank you! Gail Peterson read more

I came in the store today to get a coffee and to get cash so I could tip the car wash guys. Coffee station was a mess and out of a lot of stuff. The store was empty and the guy barely looked. I gave up and I asked if I could get cash back with the coffee purchase. I tapped before the guy told me I couldn't get cash if I tapped. It was almost impossible to hear him anyway. I've had a membership here for car washes for many years. I'm going to avoid this one. Just awful. read more

You would think paying $35 for a car wash you would get a pretty good car wash but that is not the case with this place. The person in taking cars asked me what scent I would like I said "vanilla" he said OK then tried to upsell me for the membership I said "no" then he said "new car smell right?" I said "no, vanilla " And then he successfully upsold me on getting my carpet floor mats washed for five extra dollars, so I said OK I head inside to pay and there is no employee at the register but a line of three people waiting. One employee was at the other end of the lobby but didn't care that there was a line waiting. So the rest of the experience was normal until the end. One of the guys hand drying cars calls for my vehicle and I go to it and when I go to get in O see the floor mats missing. I asked where the mats where and he said "They are in the back cause they are wet" I have an SUV so the back back). I think nothing of it and head home. When I got home I went to take the floor mats out of the back and they were dripping wet and he threw them on a folded blanket I keep in the back of my car for traveling. So now I have a soaking wet blanket, two soaking wet floor mats, and the car inside just smells like wet dog. So I pull the mats and hand them in my garage to dry. The next day I went to put the now dry mats into my car and notice that they didn't even attempt to vacuum the floor of the back seat. This car wash is not good at all and I would recommend going somewhere else read more

Jacksons Car Wash - Car Wash Near Me - Tempe, Arizona

The cashiers outside are so disrespectful and lazy, all I wanted was a car wash but there ego is more important to them.

I'm not one to write reviews, but this wash was so horrible that I had to. I had dirt spots on the hood of my car and was guaranteed they would be able to get it off with their $20 car wash. An employee saw my car like this (photo below) before I left, and told me I was all clean good to leave. Imagine my surprise when I came home and it almost looked worse than when I brought it in. I spent 20 minutes with a rag and tap water getting them all off myself (to which they came off pretty easily). The wax from the wash also balled up and stuck to the hood of my car in some areas, and now won't come off. I'm worried it will ruin my paint. Absolutely never coming here again, this was such a waste of money. Please save your money and go somewhere else! read more

Jacksons Car Wash - Car Wash Near Me - Tempe, Arizona

I've come to this car wash a lot. I have a membership and it's worth every penny. Sam did an outstanding job, best wash I've had. My car was filthy from a Mexico drive. He wiped everything super detailed and all the bugs were done front the front of the car. We had sunflower seeds pour out all over the car, there was not one when he was done. read more

Waste of time and money. $40 for a drive through car wash is crazy. I asked for the ultimate wash, expecting a full service wash. When I left the tunnel there was nobody directing me to tell me what lane to go to. Multiple team members walked past me and pretended like I wasn't there. This place used to be so much better. I could have went to a gas station car wash and got it for 1/4 of the price. read more

Ronnie and Zack and chui friendly and great personality this guys are great service I come to Jackson every time to this location recommended. Value it's great with service quick and easy. read more

I always get an basic exterior wash but got the uptown wash this time and they didn't do what supposedly comes with it. The website lists it includes hand applied wheel/tire shine and premium ceramic wax and didn't get either. I went through the car wash, they hand air dried briefly and that was it. The vacuums are 50/50 as well. You'll just have to hope you pulled up to a spot with good vacuums. If they're scamming me in the top exterior wash, I would not come for a full service or detailed wash. If you need a basic wash ($10) and have a coupon, this place would be okay. Otherwise, pass. read more

Jacksons Car Wash - uptown exterior wash and price - Car Wash Near Me - Tempe, Arizona

I have reviewed Jackson Car Wash a year ago & my experience in the past was not good due to the lack in Quality of Service & Customer Care. The experience I had today mirrored the exact same thing from last year: 1. Drove up...I was told to upgrade to the Ultimate because it's their best package. After I said..the windows will be cleaned & inside with be vacuumed/cleaned...the guy said yes. So I went for it. 2. Waited till they called me that my car was ready. I walked up & handed the detailer $10 tip. So I inspected my car...long behold there was a huge spot where the vacuum never visited. I showed the detailer & this is what he says: "they should have done that in the front, sorry man"...as he walks away with $10 tip in tow. There was no attempt to make things right. Quality of service FAILED. 3. Then I go to the vacuum area & the guy in the front walks by me...so I proceeded to show him the "un-vaccumed " area...he then says: "well drive it to the front if you want me to do it"....no attempt to make things right again. Customer service FAILED. 4. The lack of motivation to make things right was enough for me to not engage with the employees. Remember...the basic service that a customer pays for is to get their vehicles vacuumed! And if the customer upgrades to the highest tier being sold, the level of customer expectations are higher. Basic service was a failure, I was really looking forward to re-writing my previous post to a better experience but DAMN I WASN'T EXPECTING THE SAME THING TO HAPPEN AGAIN. I personally don't recommend this place. There's plenty of other "local" car wash places that takes pride in what they do...like the one on University & Dobson called Five Star. After my experience with Jackson Car Wash I have been going there, but I wanted to re-write my old review & I wasn't expecting the same bad experience to happen again. read more

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steven and patrick are awesome, would highly recommend this car wash. they're customer service is great, very friendly.

Like most people, I take a great deal of pride in keeping our cars looking sharp. While there are two car washes within 1 mile of my home, I drive 20 minutes away to Jackson Car Wash on Rio Salado Drive in Tempe. The reason is simple. This Jackson car wash location has provided and continues to provide an exceptional experience on every visit. I especially appreciate the outstanding service I receive from Chewy and T! This past week T provided what I believe is the best experience I've ever had at a car wash. It was so obvious that he appreciated and valued my business in the way he cared for my car. I was amazed how quickly and professionally he worked on cleaning my car to perfection. I actually drove out of there very excited to share the results with my wife. Thank you for hiring such an outstanding representative of your company. You have made me a believer in Jackson Car Wash and for that I'm grateful! read more

I recently transitioned from Cobblestone to Jacksons. I enjoyed coming here HOWEVER today i encountered the nastiest attitude from CHUY at 9:20am. he was very condescending and not very helpful, it's like I was forcing him to clean the inside of my car. KEEP IN MIND, there was only one car in front of me. Made me rethink about continuing my membership here. read more

I just have to give a huge shoutout to an incredible employee at the Car Wash! I don't know his name, but he's a Black man who always goes above and beyond with his customer service. Every time I came through, he would pre-spray my car, wipe it down, and even shampoo it--giving top-notch quality service before I even entered the wash. It was something I thought was included in the car wash but now a new guy took over and didn't do any of that. If anyone knows who I'm talking about, I just want to say--thank you! Your hard work doesn't go unnoticed! read more

Wash and Detail Works are part of the INTERIOR REFRESH package. Upon inspection of the vehicle, the exterior is still dirty and the interior is once again being vacuumed from where the first group half did it! The salesman (first name begins with an "A") assured me that the mats would be removed and vacuumed under. NOT. I Asked to speak with In Charge Manager, only to be Told by Non-manager (first name also begins with an "A") that all the manager would do is what they are doing now- go over the work again. She never did get the manager, though I asked twice. The exterior/interior did look "better" the second time, and I thanked the gentleman for going over the work again, only to discover that the back cup holder had not been done at all. To the detailer's credit, he came back over and took care of the matter. I've been to this place a few times, in an effort to keep businesses viable in the midst of COVID19, and tip generously. When giving them reviews, I try to find a positive, or choose to remain silent. NOT TODAY. Perhaps it was the rush to get home for Superbowl. Perhaps the front side didn't properly communicate with the back side. Whatever the reason, the level of service was poor. I do not recommend getting your car washed or "detailed" here. Not just because of today, but for all the others days that led up to this one. And for all the other awful reviews days and months prior to my coming today. We don't know each other and yet, our stories are similar. What you will come away with is a shakedown and a wipedown, followed by a letdown. If there was a negative star, that would have been too much. read more

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Saturday, September 13th I pulled into the car wash. I was looking to get my vehicle detailed. They sold me a package and told me my car wash would only be about 15 minutes when purchasing the package. I told them I didn't have that much time that day and i was told if I purchased the package that day, they'd give me additional services and I could come in at a later date which was fine. I dealt with Patrick. Who was the manager there. So after completing the purchase, I was told it would only be about 15 minutes for me just to get a VIP car wash and I could come back for the detailing. Mind you, I sit and waited for 2 hours. I then found Patrick the manager and told him I was not happy. I was not satisfied and I just wanted to cancel the whole thing. They had over promised and did not notify me how understaffed they were so I set for 2 hours, and then, when I asked for a refund, Patrick started to antagonize me because he thought I cursed at him. Which I didn't, and then he had his guys stop detailing or cleaning my car. He then proceeded to keep antagonizing me and slammed my car door. I asked for a copy of my receipt. He then ripped it up in my face. And told me all sales are final after that, I told him I need to speak with a manager or his supervisor he told me he was in charge and that his job was secure because he's been there 9 years, and nothing can happen to him. Instead of the escalating, the situation and trying to keep a customer happy, he continued to. Yell and said that his co-workers that they're with him were his witnesses and they had his back. Today, I received a call from another manager. That is even below Patrick. And he told me he would note the incident and pass my information to the owners, or people above him, because he cannot give out their information. So here I am no car, wash, no detailing. And I'm still waiting to speak with somebody about this incident. It's a sad world when something as simple as a car wash can turn to something so negative. As a retired veteran with PTSD, the last thing I ever want to do is be challenged antagonized or belittled because I got poor and terrible service. I will never use this facility or business again based on your one employee and the experience that I went through. I'm still waiting on my refund and I'm waiting on somebody very much above his pay grade to contact me. Army Veteran read more

DO NOT ENROLL- you'll regret it! Unfortunately, the employees are misleading AND lazy. I enrolled in their membership, and canceled because of the misleading sales info, and still was charged. Since I was charged another month for the membership, I took my car to get serviced. but was denied service and asked to pay $10. I tried calling and the # listed is for Clear View Auto Glass. So shady! Im disputing the charge with my bank since they make it so hard to get a competent person to help. -10 stars Give me my money back! read more