Jackson Restoration has worked with me as an individual homeowner and as an HOA board member. It would be easy to write dissertations about how positive the experiences with Damion and Henry have been from both perspectives. The quick scoop is that they made some pretty unfun situations bearable and enlightening. This has looked like: *Fast and friendly responses when trouble is reported *Extra-mile support to prevent and mitigate in-progress disasters *Explanations that cover options, orders of operation and consequences *Detailed, line-itemed estimates and expectation setting, a notable differentiator *Patience with unwieldy HOA processes *Skilled, communicative team members and subs who take pride in their work (Thank you Rasheed, Josh, Cruz, Tony, and Chris!) *Clear, consistent, frank and accurate communication *Returning our spaces to clean, livable and lovely with alacrity Definitely recommend them. Happy to know them. Very grateful for their work. read more

Exceptional Water Mitigation and Mold Removal Service for our kitchen. Damion took care of us from the start to the finish. He worked with our insurance and answered all my questions. I can't say enough good things about Jackson Restoration. The team was professional, efficient, and incredibly knowledgeable. They responded quickly to our water damage emergency, assessed the situation thoroughly, and got to work right away to prevent further issues. What really impressed me was their attention to detail during the mold remediation process. They explained everything clearly and made sure the affected areas were completely cleaned and safe. Throughout the project, they kept us informed and made us feel confident that we were in good hands. Our home is now dry, clean, and mold-free -- and it looks like nothing ever happened. I highly recommend this company to anyone dealing with a pipe leak. Their expertise and customer service are outstanding! read more

2nd Review: Jackson Restoration has completed the remediation. They did good work and Damion was exceptionally great in communicating with me. I am extremely grateful for how quick they did the work. Thank you Damion and Julie for all your efforts. read more

Jackson Restoration - Bathroom where it all began... - Damage Restoration Near Me - Signal Hill, California

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THIS BUSINESS IS SHADY AF. It's been the worst experience I've ever had with a contractor. I hired Jackson to do mold remediation and subsequent reconstruction after a roof leak. The water remediation portion went OK. They knocked my garage door out of balance when they removed the surrounding drywall, but otherwise their work product seemed fine. It's not rocket science to remove drywall though. The issue arose during the reconstruction phase. Jackson requested a $1000 deposit prior to doing any work. It then took them two months (and numerous follow up emails and texts) to get them to even submit an estimate to my insurer. The insurer approved most but not all of their estimate, but Jackson refused to do the work for less than the full amount. I guess that's ultimately their call but it seemed to me like the amount the insurer approved was very reasonable. I ultimately chose to go with someone else who would do the work for the approved amount. I then asked Jackson to refund my $1000 deposit. It's been three weeks and, despite numerous assurances and excuses, I haven't received the money back yet. I now need to file a small claims case against them which seems ridiculous for such a straightforward issue. I never write reviews. I work in customer service and I think it's better to give grace on most instances of less than ideal service. This is truly the worst customer service experience I've ever had though. I strongly advise against hiring this company. read more

I suggest looking elsewhere first. This vendor provided a quote to our HOA on 5/2/2025 and work was scheduled on June 4th for them to come out June 12th to begin work. Part of the lag between May 2nd and June 4th was that Jackson said I'd be on the hook if the HOA didn't pay after they sent the quote in to the HOA/mangement so I went back and forth with the HOA with Jackson copied, as another owner is involved to ensure everything was in black and white for everyone. A lot of work on my end to do not Jackson's. I personally wasn't available due to family obligations the last two weeks of May. So work was scheduled on June 4th for 8am June 12th. June 10th and 11th I reached out via email and texts to Jackson/Henry/Damion asking for a timeline for how the project would go since I work from home and noise disruption is a concern. I requested that the same day equipment was removed that the drywall get installed and that request was based upon the rough timeline they were able to give me. That was met by the admin/coordinator Julia calling me with a frustrated tone around 7pm on the 11th (my appointment was for the 12th at 8:00am) stating they couldn't guarantee that and didn't want to promise things they couldn't deliver and was from my perception giving me the run around stating Damion was out of town and they've been a bit behind, etc. etc. all of that was fine and we disconnected having come to and understanding or so I thought. Julia then called me back stating the work auth hadn't been signed by the HOA and a 50% deposit was required prior to work starting so we'd have to reschedule. I let her know I understood that and would connect with the HOA Thursday to get sorted. I am trying to make a long story short but from what I was told no communication was had from the 4th (when the appointment was scheduled) until yesterday 6/16 between the HOA and Jackson related to deposit payment or a work auth. Jackson was requesting 100% payment to start the job claiming that due to lack of response on the management side the job was risky (I have texts telling me I'd be on the hook if management didn't pay so red flag) and she tried saying since there was a contract in place it would be okay to pay in full prior. I wasn't comfortable with that and the fact they kept placing blame on the HOA (who isn't blameless but not completely at fault here). Please see screenshots for the rest. Please keep in mind last week I was under the impression management was just wasn't replying to payment requests but as of now my understanding is that it wasn't requested after the appointment was scheduled. At this point another company will be coming out who doesn't require payment in full before even starting a job and who I think is fair in their business practices. EDIT ; received an email this afternoon 6/18 where she is now threatening me for sharing my experience. She emailed me instead of the HOA - please see screenshots. I have not been provided with any information to the contrary of what I've posted so all statements made have been true to the best of my knowledge and I have not communicated with Jackson in any way since this review was posted yesterday 6/17. They have made no attempt to contact me outside of the email attached either since my review was done. read more

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Don't use their service. They would give you a reasonable quote and the final bill will be 30% -40% more at least. They acted really professionally saying our case could be covered by insurance, therefore they could easily get the project going and nothing ended being covered, which they should have basic knowledge of. Honestly, we had similar incident a year later and hire Jarvis, I thought the company is bigger and could charge more, surprisingly Jarvis gave us a super good deal. I doubt probably Jarvis is only charging us a normal price which Jackson restoration did not. If you don't agree to pay the bill, they just simply threaten you. One more thing, they would over promise you they could come some day and wouldn't show up. The extra days of equipment rental and service will be added on your bill. So be careful. read more

There was a some water damage in the ceiling of my laundry room, bathroom is above it, so I started the process of calling around and getting quotes. Let me just say if you have ever looked for someone to remediate water damage the process and availability can range widely. After some long time lines for availability and some, what I thought, were high prices I decided to engage Jackson restoration. Adam came out and did a through inspection of the area and we set up a date and time for the work to be done. At each point in our interaction Adam was straight forward and transparent. The work was done correctly, mold abatement and dry out, quickly, it only took a few hours to cut out the damaged ceiling, and thoughtfully, they treated the area and had an air scrubber and dehumidifier in the effected area for 24 hours. I have to say I wish I hadn't had the mold issue to being with but I am thankful that I happened across Jackson Restoration. They did a great job at a fair price, and the piece of mind that comes from knowing that there is no mold is something you can't really out a price on. read more

The team at Jackson are the best. Very through and the communication was great. Extremely professional and I would highly recommend them to friends and family! Good job guys! read more

I had mold in my companies building and the most awesome group of people came in and knocked that mold out! Ryan Sarver is an outstanding worker and has the gift of killing mold with a happy heart. read more

I recommend you hire someone else for rebuild. A good drywaller never leaves gaps around electrical. Safety and fire hazard. read more

Jackson Restoration - Gap around outlet is a fire hazard. - Damage Restoration Near Me - Signal Hill, California

You definitely DON"T want to use this company! They are extremely unethical. Please be warned not to sign anything they give you. They use an iPad to try to get you to sign off without telling you what you are signing and without letting you read it. They can also put your initials to their legal documents and allege you signed it - when you didn't. They then threaten to put a lien on your property for a fee you never agreed to and cancellation fees. We had them price work for us but they were grossly expensive so we decided to go elsewhere and they were not happy about it. These people are scammers! Beware! read more

Though I didn't end up going with Jackson Restoration, I rally appreciated Damion's practical approach in helping resolve some potential water damage. He even recommended a plumber who was able to come out to repair the leak at very competitive pricing. I appreciate Damion's willingness to work with me on pricing and value his insight! read more

I relied on Yelp to help me choose a mold contractor. I would NOT recommend nor would I refer anyone to Jackson Restoration. I suggest anyone look at multiple contractors for the reasons below: 1. Communications started out good, but after I called out shoddy drywall work, it became mostly texts with the GM & more sporadic after that. The project seemed to drag on & coordination between subcontractors weren't in synch (cabinet guy came to install cabinets before drywall work finished). 2. The "mold restoration" company did not use water-resistant (green board) or water & mold resistant (purple board) drywall in the reconstruction. By the time I realized they hadn't used it, regular drywall was in place already. 3. Time and again, their reconstruction work--particularly the drywall work--let me down. The GM installed at least a couple of panels of drywall that had jagged edges that did not come flush with the floor edges. They were between 3 to 4 inches off! They wouldn't replace them. They just filled them in with joint compound after the fact (see photos 1 & 2). After one of their workers told me that they were going to build cabinets to hide the drywall panel sticking out about one inch away from the adjoining original drywall (see photo 3), I stopped being accepting and demanded they fix it. They repeatedly let me down with their shoddy work, poor workmanship, and overall poor cleanliness towards my home. 4. The interfaces between old and new drywall were very poor (see photos 2 & 4). I got tired of trying to get them to fix these and did some of the work myself. I pinned them down to fix one seam of new & old drywall. The putty was uneven & the waviness was obvious. This was even before they were going to put semi-gloss paint on it, which would have made it glaringly obvious (see photo 5). I demanded they fix this properly before painting. 5. They did NOT finish the water heater compartment. They did not caulk the drywall seams and did not paint it either. It had been finished before they started. I had to do this work myself. 6. They did not install the paneling correctly in an adjoining area below the stairs (see photo 6). They didn't even complete the reinstallation of these panels in one wall. I had to go out and buy insulation and wood paneling and cut it and install it myself! (see photo 7). 7. The GM brought over baseboards--I think leftover from another job--that did NOT even match the style of my baseboards! I had to go out and buy the correct style for them to reinstall in the bathroom! 8. They repeatedly applied putty or paint (see photo 4 & 8) on structures that should have been protected. They left putty on my concrete walkways outside the house and in the travertine tile hallways and bathroom floors inside. They never bothered to clean these areas, except for the GM on the last day (to hose off the concrete outside the water heater compartment only), but by then I was done with them. read more

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On a regular work night, we had a pipe burst in our kitchen. After repairs, we got the unfortunate news that we had black mold. We called Jackson Restoration and they were professional and friendly from day one. They never made us feel pressured or tense. What started as an extremely stressful situation, became something we just needed to get done. Taking their time to explain everything to us really helped put us at ease. The process itself went much smoother than we could have imagined. Their ability to work with your schedule and show up with a smile is a bonus. Pricing, quality and communication are all excellent. Highly recommended!!! read more

Great service! I had a burst pipe in my house and I found Jackson Restoration here on Yelp. There was water all over my kitchen! Their guy Henry showed up super quick and cleaned up all the water and then did a full look-around and filed a claim with my insurance. They made the whole experience as smooth as it could be. Definitely will call them again! Very professional and friendly! A+++ read more

Our place suffered a water intrusion. The HOA and the insurance company were giving me the run around because neither wants to pay the claim. We reached out to this company to get an outside neutral opinion on the issue and source of the water. Julia answered my call. She was SUPER great!!! I am sure most of her calls are not happy campers, right.. She was calm cool and collected. She was very patient and answered ALL my 10,000 questions and had great insight into the current environment and tactics that Insurance companies are using to get out of claims. Thank you Julia for being AMAZING!! read more

Had a slab leak while we were away. Jackson restoration was referred by our plumber. Julia took the call and sent her team right away. Damion came and assessed the damage. He worked with us very kindly and diligently to help save the wood floor and they did a fantastic job. The floors were saved !!! There team is very efficient, kind and Damion was checking daily on the progress of the drying and removal of wet walls and further repairs. We recommend this company without reservations. read more

If we could give 10 stars, we would! We had an unfortunate flood throughout the first floor of our home. Jackson came out, started doing moisture readings and immediately set up dryers and dehumidifier's around the house. Throughout the 20 day ordeal of drying, demolition, more drying and dealing with insurance, they handled every step of the process with the utmost care, professionalism and kindness. They reassured us and made us feel at ease when we were feeling very worried and discouraged. Henry, Damion and Adam are extremely knowledgeable, easy to work with, communicative and 100% reliable. We highly, highly recommend them!! read more

If you are looking for professionals that are exceptional in emergency response and will get the job done right, hire Jackson Restoration. Speak with Damion. He is professional, hard working, caring, competent, and an expert in what he does. I did when my condo flooded and I am extremely satisfied. He kept me informed and updated every step of the way and he will do the same for you! The level of service and attentiveness this company provides is incredible. They will do whatever it takes to save your home. Their entire team and employees are hard working, efficient, kind, reliable, courteous, and take pride in doing the best job they can. Most importantly, no damage or job is beyond their capabilities and abilities. Hire them now, you will be extremely satisfied too!!! read more

I had a leak at my house, I called a plumber and they referred Jackson Restoration. Henry came out and was very helpful. They worked with the insurance and handled the job from start to finish. The workers were incredibly kind and communicative through the entire process. They were great to work with and I highly recommend them. read more

Jackson Restoration did a great job. When we got home from a long weekend there had been a pinhole leak in the cold supply line. Henry was the initial technician who showed up on site to do the initial evaluation. He did a good job explaining the process and what we needed to be done to get it fixed and our home back in working order. They stayed and helped us file our claim w our insurance over the phone. Immediately went to work getting their equipment set up. They coordinated w their testing company which was also out the same day. It was stressful to come home to water damage but Jackson made the entire process easy and connected us with an extremely knowledgeable contractor Robert who negotiated with our insurance for us and got us everything we were entitled to. Highly recommend! Jackson Restoration did a great job. When we got home from a long weekend there had been a pinhole leak in the cold supply line. Henry was the initial technician who showed up on site to do the initial evaluation. He did a good job explaining the process and what we needed to be done to get it fixed and our home back in working order. They stayed and helped us file our claim w our insurance over the phone. Immediately went to work getting their equipment set up. They coordinated w their testing company which was also out the same day. It was stressful to come home to water damage but Jackson made the entire process easy and connected us with an extremely knowledgeable contractor Robert who negotiated with our insurance for us and got us everything we were entitled to. Highly recommend! read more

Jackson Restoration - Damage Restoration Near Me - Signal Hill, California

I recently had a pipe burst in my home and it flooded the entire first floor. Jackson restoration was the restoration company that I ended up going with and I'm really happy I did. They made a really stressful situation a lot easier. Thank you Julia and team! read more

I had a leak in the second floor of my house and it leaked all the way down through the ceiling into my first floor. I was referred to Jackson Restoration by a friend who had used them before. They were awesome. They came out right away and were extremely easy to communicate with. They dealt with my insurance for me. I would highly recommend! read more

I've used Jackson Restoration a few times and they are extremely professional, thorough, responsive and a great value. Water damage needs to be treated immediately and they show up right away and handled all the testing for asbestos and mold in addition to repairing drywall etc. I highly recommend Jackson Restoration if you want it done right read more

We had an extremely water damage in our first floor. A sewer line burst and leaked all over our first floor while we were away on vacation. Jackson Restoration was referred to us by a plumber that we have used in the past and had good experiences with. After calling them they were on site within the hour and began work. The first technician on site was Clark was extremely helpful in an extremely stressful situation. Our claims department was closed because it was late at night, but he returned the next day with the rest of the crew to help me file my claim and dealt with my insurance for me and I never even saw a bill. Damion and Henry we're also at my house throughout the job always professional and on time. They went above and beyond for us and were so understanding of our situation. Thank you guys! Highly recommend ! read more

I had a burst pipe in the bathroom and jackson Restoration came out right away and was all over it. There was a good amount of water damage, but they handled it really well. Julia helped me deal with the insurance as well, which was a huge help. I definitely recommend their services . read more

We recently had a flood in our house. My sister had used Jackson Restoration in the past and recommended them to me. They were always on time and professional. They dealt with my insurance directly and I never to do any paperwork or deal with the payment. read more

I reached out to Jackson Restoration on Yelp for help with some mold I found in my bathroom. They determined that there was leak coming from the wax ring under my toilet. They referred me a great plumber to replace it and they gave me a great price to deal with my mold problem. At the end we got mold clearance testing and the area was mold free. They were very helpful and informative. Henry was the person that I was dealing with and he was awesome. I will call them again if I ever need any restoration work. 100%. read more

Excellent customer service! The staff was knowledgeable, fast and polite. They were able to perform a consultation pretty much immediately. I would highly recommend this service if you're looking for a reputable water restoration company and initial evaluation of your property. read more

My plumber recommended I call Jackson after finding a leak in the walls. They dried up the area and had someone come out and repair my drywall. They were knowledgeable, helpful and made what I thought would be a horrible experience simple. read more

I reached out at 10 pm tonight.. Henry immediately contacted me Even at this late hour and we spoke he was very professional on the phone. He's coming out tomorrow morning at 830am. So far so good. read more

We had a slab leak over the new years. Jackson came out and after the plumber did the repair, they were there the same day. They monitored things and made sure I was taken care of quickly. My contact Clark was responsive and informed me step by step. I would definitely recommend them to anyone who needs their services. read more

We had a slab leak and needed restoration. I called Dave at Great Park Plumbing and he recommended I call Jackson Restoration. Best recommendation ever. Damion was out the same day. He was very knowledgeable and explained everything very clearly. From the beginning, Damion as well as others in the company were responsive. They came when they said they were going to be here. Jackson Restoration made a very stressful situation so much less stressful! I highly recommend Jackson Restoration! read more

We had a leak under kitchen sink; it flooded the entire kitchen and parts of the dining/living room area. Our plumber recommended calling Julia @ Jackson Restoration, and she responded by sending Damion over right away to help assess the damages and advise on the insurance claims process. Fans and dehumidifiers were set up almost immediately. Throughout the entire process, Damion and team (Clark, Nick, et al) were professional, communicative, and helpful--a quick call here or a text there to answer questions or give an update. Now that we've moved on to the rebuild phase, I would like to give Jackson Restoration a hearty recommendation to whomever needing their services. They made a difficult situation into a positive "people" experience. read more

We had a slab leak at our house. I called out a plumber who is a family friend. They recommended Jackson Restoration. Clark was the first person to arrive and helped us file an insurance claim. They immediately started drying out our kitchen, living room and bathroom. Everyone else who came to my property and I spoke with in the office was extremely professional. They were always on time and helped us when dealing with our insurance adjuster. If you have water damage or a leak I highly recommend that you use Jackson Restoration. I hope I never have this issue again but if I do I'll be using them again! Thanks so much I will be sending more business your way. read more

We can't say enough great things about Jackson Restoration. We had a flood in the master suite in the middle of the night. Henry showed up the next morning and started to assess the damage and started the process right away. We avoided mold and other costly issues with Jackson Restoration. The crew is always on time and professional. I highly recommend Jackson Restoration. Henry is extremely knowledgeable and will do anything to help. read more

I was very pleased with the work Jackson Restoration did in my kitchen. They came out within a couple of hours of my discovering a plumbing link. Henry explained the restoration process very clearly and the work proceeded very promptly. His workers were very courteous and professional. Henry also coordinated with my insurance adjuster with photos and other background information. I highly recommend this company! read more

Jackson restoration came highly recommended to me from a friend who had a water damage claim with farmers. They said that Jackson was awesome and made the terrible situation fairly painless. Julia in the office is awesome! She went out of her way to fully explain the process of how a water damage claim works. Damion was awesome and they were always on them which I really appreciate! read more

I recently had a mold issue at my apartment. We had a previous water damage claim with our insurance that was not properly handled because we unfortunately went with the company that the insurance pushed us to use. Jackson restoration was awesome and got almost the entire coat covered by our insurance who was originally trying to deny our second claim. Thank you so much to our project manager Henry! If you ever run into any issue that has anything to do with water mold or fire i would highly recommend you call Jackson Restoration. read more

We had extensive water damage throughout our main floor which included our ceilings and walls as a result of a pinhole leak while we were away on vacation. Jackson Restoration was recommended by our plumber. I immediately reached out to Julia and within an hour, Damion, their lead tech, arrives with all their equipment. Their water mitigation team was fast, prompt, and efficient. Damion was incredibly knowledgeable, responsive, professional, and easy to work with. His guidance and assistance in dealing with our insurance made things less overwhelming and less stressful. Jackson Restoration also took care of some mold that was not covered by insurance and gave us reasonable pricing. Quality of work was great. Highly recommend for any damage restoration! read more