My wife and I made the decision to upgrade our kitchen cabinetry and granite countertop a few years back. We chose Jackson Millwork based on input from one of my wife's patients.
We met with Jackson's sales person/lead installer and agreed to have the work performed by them. Over the course of about a week, they completed the work. Upon completion we noticed that the joint line between two pieces of granite on our countertop was rather visible and did not have that fairly unnoticeable, tight, clean look that we typically have seen. Additionally, we noticed on one of our corner cabinets, when the lighting was on, that it showed "streak" like marks in the stain. We brought both of these issues to the installer's attention and with respect to the granite, he used some fine filler and polished it out slightly, which did look better, for about a week. After that time, it reverted back to its noticeable look.
As for the cabinet, we were promised that he would contact the manufacturer and see about a new panel door to replace it....we never heard back from him.
Recently, we noticed that the stain that is used on the cabinets had begun to wear off around the area of the handle on our garbage bin that slides in/out. I contacted the same installer again and he took the call initially. I even sent him an email with copies of our contract and pictures of the area. He acknowledged having received these and that he would look into it with the manufacturer. We have heard nothing.
Since that time, I have called a couple of additional times and had to leave a message each time. We continue to have not had the courtesy of a return call.
Unfortunately, my wife and I have lost all confidence in their product, their service, and their promises. The old adage applies..."Buyer beware". read more