We had the crew from Closets by design today to redo our closets and cabinets for the garage…read more Steven and Bryce were very polite with great attitudes and did a great job. Also, Diane who came to our home and explained all the different ways to organize our closets. Diane was very meticulous taking all the measurements which pretty much dictates the sucess of the install. would be very happy to recommend this company. Thank you Jack Snyder

I highly recommend Closets by Design. From the designer/sales Alison to the installer, everyone…read moreprovided exceptional customer service, non-pressure sales, friendly, amazing service. Alison captured everything we needed in our closet for our new house and then some! I'm beyond excited! They did and amazing job and made the experience super easy.

I will give store a 0 raising when I went in and I told the girl that I was only looking for…read morethe material she had someone come out and measure for us and he measured everything and gave us a bill of $12,000 when I went back and told I didn't need his installation and they were charging too much. The bill went down to 3000. I bought a quarter corner around and it was too short by the person their professional measurement measuring Person and they refuse to take it back because it was measured incorrectly.mayfield Hts store

Update after initial Review I called the number provided the…read moreday the owner left a response to this review, left a voicemail, and never received a call back from the owner. We did receive a call from their quality control manager. He was patient in listening to our concerns throughout our experience with the install and follow-ups. He came out a couple days later to inspect the installation. His conclusion was the seams were in spec. He said ideally, someone would have given us awareness of the difficulty of making the seams look good for this color and material combination. No additional discussion or follow-up was done based on this visit. From our perspective. At the end of the day, specs do not matter to someone purchasing high end carpet and paying a premium for installation. The only thing that matters is how it looks in the end. The seams are inconsistent with half being not noticeable, while major common area seams being very noticeable in many lighting conditions. Saying they are within specification can vary greatly and creeping up on the bare minimum of acceptable. I can guarantee you the majority of home owners paying $16,000 for carpet & installation are going to determine Floorz simply does not have high standards and is fine with providing the bare minimum to their customers. Original Review It is difficult for us to recommend Floorz based on our experience. TLDR Unprofessional installers, lack of oversight during installation, required additional fixes and corrections post install (many seams still show), no follow up once paid in full. Overview We spent $16000 with Floorz last December to get all of our carpet replaced. We paid 50% down and 50% upon completion of the core issues. 4 bedrooms, upstairs hallway, living room, and family room. All rooms were completely unfurnished. Pros We like the carpet we chose, padding, and color. The material was good quality and we would choose it again. When we communicated our concerns with how everything was left the first day, they came and picked up the carpet left on our front lawn. They came back to fix multiple areas of the carpet, stairs, closets that would no longer stay on or close properly, doors that were not put back on well, and vents that were popping out. These were not the original installers and made everything look a lot better than the initial install. Cons The installers left the house a complete mess the first day. They did not complete any room, left all the closet and upstairs doors in both bathrooms with our only showers. Constant cursing in Spanish until I called it out the next day. It was obvious we were actively living in the house. There looked to be no one overseeing or planning how a 2 day job would be done while we were living in the house. They left all of our old carpet on our front lawn on day 1 when we were told it would be hauled away. We would have never agreed to this since we have a HOA. When they were done on day 2, there were many issues all around. Required 2 follow-ups for carpet to fix a poor install on the stairs, multiple improper transitions to the hardwood floors, stretching of multiple areas of the carpet, many poor seams that are still showing after 4 months. 1 follow-up to repair closets and doors that were removed and no longer closed properly and all vents in carpeted areas that were popping out. While we were waiting for these fixes to happen, I received an unprofessional email stating to pay by the next day or it will be sent to collections. This was while we were already scheduled for the crew fixing the carpet on the stairs to come back with additional carpet since the first installers took all the extra with them. Conclusion They seriously need better quality control with who they are contracting out the installation. As a homeowner, I want a company that checks the work is done right. I shouldn't have to check the work, call all the discrepancies out, and ask for them to be fixed. If I was the owner, I would follow-up proactively around this experience to make sure it never happens again. No follow-up occurred after the final payment and I'm still bothered how these seams look after 4 months. I'm concerned about what level of warranty I actually have if this is how the initial install went.

Living close to Permanent Floors Carpet One, and in need of new bedroom carpet, I thought I would…read morecheck them out. My experience was unorthodox but really enjoyable. I stopped in and worked with Shelly who seems to take care of nearly everything at the store. She was helpful, providing me with a lot of information and encouraging me to take samples home with me to see how they'd look in the rooms. I came back a few days later and placed my order. Shelly was not in at the time but called me the very next morning to process the order. When I wasn't able to speak because I was in a meeting, she texted with me to ensure that the order was placed ASAP. I ordered the carpet on a Friday and it was installed the following Wednesday. The installer was professional and patient, answering my millions of questions. I would definitely recommend Permanent Floors Carpet One and would purchase from them again without hesitation!

I work in a small home office and we needed the first floor of our carpet replaced before a big out…read moreof town client was due to visit and this work needed to be done very quickly. All was well at first. They came out right away and quoted me at $2500 and ensured that if I placed the order now they would have plenty of time to receive and install the carpet before our big visit. Once I agreed and they charged my card the down payment, I get a phone call almost a week later telling me that their distributor mis-quoted and that the new price is $3300. I was upset because I felt like this was a bait and switch since they knew I was in a bind, plus I didn't see how it was our fault that they didn't get their numbers correct. If our business misquoted our clients you better believe we would be eating that cost. However, we eventually negotiated to split the increase and he ensured me that all was well with our deadline. Two days before they are scheduled to install, four days before my deadline, they tell me that they can't get the carpet in time even though UPS offers NDA and Saturday delivery. They threw their distributor under the bus yet refused to let me contact them to see if I could get the carpet shipped direct through our UPS account. They were completely unwilling to work with me on installing another day and gave me no other options. I could tell that they didn't want to do the work due to their previous mistakes making the job less profitable for them. I understand that to a point, but as a I now have to explain to my boss why the carpet is not being replaced it's my ass on the line. Bottom Line: Shady business practices that will leave you in the lurch.

After 2 years of a very poor installation, all the perimeter tucks are pulling up. The stair steps…read morewere never prepped properly and thus are wearing prematurely. I would never recommend any company that needs to advertise so much to convince you that they are the best available. I believe these installers were subcontractors and not associated with Calvetta Brothers. You should do your homework and use only highly recommended carpet company, regardless of the grade of carpet you choose

When went it to discuss new carpet at Westlake had just bought new home and based on commercial…read moreover the years thought would be someone wanted to buy from. Not much time spent with us but took 4 samples. We were told someone would call to set up measurement after a week no one touched base so we called they said oh we wrote down number wrong. Strange as they had repeated back and had email. No email. After finally came the guy that took measurement said office would call next day after almost a full other week we had to call and it was evident hesitated and then said oh just came in I will call you later. He did and price was fair. However at that point it left that feel how would install be handled. We decided at that point to call another place they were not cheaper but they from start handled things the way customer service should be.

Love my kitchen. had an issue with some. extra pieces , but they took care of and provided me…read morewith the extra's at no charge. highly recommend.

Iris was excellent as our designer for our new kitchen cabinets, countertops, and sink…read more They have been in over a year now and I love them all. My issues were with the contractor that was suggested. After a year several of the cabinets loosened up. I had another contractor check it out and he discovered the cabinets had short less than 1/2" screws holding the lazy susan and other cabinets which broke away and also many of the other cabinets loosened. I did not call Iris due to the fact it was installed improperly and that was my choice for contractors not her fault. So just make sure you watch who you hire to install. They leave that to the customer. This was all new to me,Learned alot

Excellent customer service. Their price was better than anyone else and the final product was…read morebetter than we expected. They were the only company that included hinges in their service. They completed the job in a timely manner and Sean and Brian did an excellent job. I would highly recommend them.

Service, craftsmanship, quality, price and dependability are all 5 stars for John and his Kitchen…read morePerfect crew. Custom made cabinets with some great suggestions made our kitchen redesign to be everything we wanted and then some. Would recommend these guys with absolutely no reservations.

STAY AWAY FROM THIS COMPANY! I bought tile, cabinets, and…read morecountertops for my kitchen. The tile arrived with a black barcode stamped on it. It took my installer a day of work to run each piece of tile with acetone to get off the marking. The countertop was installed 1" off, and the oven didn't fit, they had to come back to fix it. Then when they came back to fox their mistake, they uninstalled the plumbing in the sink while they were fixing it, but they didn't hook it back up. The cabinets arrived missing pieces, and two cabinets arrived damaged. The replacement cabinets arrived a whole month later, delaying the whole project. One of them came without a drawer, and the other came with one side not painted. I'm still waiting on the missing cabinet pieces. I asked for 5% off the countertops and cabinets because of the added time, the contractor/installer having more work and having to make extra trips to finish, and they wouldn't give it to me. Additionally, after spending $20k on cabinets, I've had a drawer break and multiple chips one year after using the kitchen. Additionally, the countertop that was ordered through ProSource was installed with the countertop company. They were supposed to install the sink after placing the countertop. The stuff fell out after a few months of use.

Bill Walters and Bill Cummings have been great to work with on our needs. Nothing says trust in the…read moreproducts, such as lighting them on fire and pouring acetone on them to show how durable they are in extreme conditions.

I have used Kenmar carpet for several of my rental properties over the years. Mike is awesome -…read moreprompt, professional, patient, and helpful. The installers were awesome as well - flexible, efficient, kind, and diligent. I will continue to use Kenmar when I need carpet! Thank you!

The installation went smoothly. They moved furniture to clear space to install the padding and…read morecarpet in the living room/dining room, two stairways, and a hallway. When completed, everything was back in place.