I reserved a condo for our son's wedding, July 3rd. I made it clear I had eight people in my party and we were going to be cooking for the pre-wedding welcome party. I was notified in January that the owner was going to be renovating the property. I was assured the renovations would be complete well before the wedding in July. I repeated my need for a working kitchen. When I made my final payment at the end of May, I inquired about the renovations. I received this email, "Yes, the remodel is coming along and new furnishings should be delivered in a little over a week."
Three weeks before the wedding, on a Friday, I received a voice mail stating that the renovations were not complete and we couldn't stay in that condo. Within minutes of receiving the voice mail, I called back and the office manager would not take my calls. I tried to reach her three times. I spent all weekend trying to find an alternate place for my group. At that time, the availability of lodging in Jackson, on the 4th of July weekend, was at 1% with only VERY high accommodations available.
On Monday, the office manager emailed me with a solution that had us staying in several different locations at a considerable cost to us. When I asked if they were going to cover the additional cost, she said no. By that time I had arranged lodging that had fewer beds/baths than what we needed but at least we had a roof over our heads.
Here's the bottom line. They misrepresented the situation and then mismanaged the solution. They were very unprofessional from start to finish. I would not recommend them to anyone. read more