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Jackson Hewitt Tax Service

5.0 (1 review)
Closed • 10:00 am - 6:00 pm

Services - Jackson Hewitt Tax Service

Audit and conflict resolution support

Current year tax preparation and filing

Past year(s) tax preparation and filing

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9 years ago

Had the best experience with Jackson Hewitt. Melissa echelle-tooley made me feel at home

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CPA Johnston & Associates

CPA Johnston & Associates

(10 reviews)

I had a somewhat complicated situation. Johnston and Associates worked with me to resolve all…read moreissues. I worked with Chris who was very patient and always available to me and answered my questions in a timely manner. I had some disagreements with Chris regarding my tax return and when I voiced my concern he set up a group conversation with Charlotte and everything was resolved during that session. I would recommend to any friend or family member.

Charlotte Johnston filed my taxes in 2019 and 2020. She didn't like it when I requested a "clean"…read morecopy of my 2019 tax forms. She said that's what she gave all her clients. My previous CPA provided it. Everything I received had "COPY" across the entire page on every page. She sent another copy. Some of the forms were missing, but she did include a copy of the PAYROLL information for her office. When I called her to request the rest of my forms, I informed her about the mistake. I wonder to this day if she sent my tax forms to someone else. She also argued with me about providing her a form. The government does not provide the form until one month after taxes are due. She should have known that. She also "chastised" me for yelling at her in an email. She said I typed in all caps. Wrong again. I type in BOLD (but not CAPS) letters as I am partially blind & that enables me to see better. That was totally unprofessioinal. In 2020 I realized she had omitted a form for my 2019 taxes. She immediately tried to pin it on me saying I hadn't given her the information, but I most certainly had. She agreed to file an amended 2019 form at her expense. I waited and called twice and emailed. After 6 months I received a call from another tax agency saying they were filing the amended return. She had "farmed" it out without telling me. They emailed me some documents to mail to the IRS and told me to send it certified. They provided an address in CALIFORNIA to mail the return. At this point, everything they did was suspect, so I checked the address on the IRS website. It was supposed to be mailed to Ogden, UTAH. When I contacted them, they said they needed to update their software. Ya think??? I was so leery that I called the IRS, waited and hour and a half to talk to a human, and was told I did not need an amended return, but only needed to mail in the missing form as the taxes were paid correctly. She should have know that as well. Needless to say, will not be going back.

Jackson Hewitt Tax Service - taxservices - Updated October 2026

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