Charlotte Johnston filed my taxes in 2019 and 2020. She didn't like it when I requested a "clean" copy of my 2019 tax forms. She said that's what she gave all her clients. My previous CPA provided it. Everything I received had "COPY" across the entire page on every page. She sent another copy. Some of the forms were missing, but she did include a copy of the PAYROLL information for her office. When I called her to request the rest of my forms, I informed her about the mistake. I wonder to this day if she sent my tax forms to someone else. She also argued with me about providing her a form. The government does not provide the form until one month after taxes are due. She should have known that. She also "chastised" me for yelling at her in an email. She said I typed in all caps. Wrong again. I type in BOLD (but not CAPS) letters as I am partially blind & that enables me to see better. That was totally unprofessioinal. In 2020 I realized she had omitted a form for my 2019 taxes. She immediately tried to pin it on me saying I hadn't given her the information, but I most certainly had. She agreed to file an amended 2019 form at her expense. I waited and called twice and emailed. After 6 months I received a call from another tax agency saying they were filing the amended return. She had "farmed" it out without telling me. They emailed me some documents to mail to the IRS and told me to send it certified. They provided an address in CALIFORNIA to mail the return. At this point, everything they did was suspect, so I checked the address on the IRS website. It was supposed to be mailed to Ogden, UTAH. When I contacted them, they said they needed to update their software. Ya think??? I was so leery that I called the IRS, waited and hour and a half to talk to a human, and was told I did not need an amended return, but only needed to mail in the missing form as the taxes were paid correctly. She should have know that as well. Needless to say, will not be going back. read more

We used Johnston & Associates for one year. Ms. Johnston prepared our return and we had multiple errors we called to her attention. Charlotte boasts that she touches and reviews every return close to 650 she indicated. We were treated very poorly when we asked questions and Charlotte's body language indicated her frustration by asking questions. I met her at Bob Evans in Mason as we both frequented there. I should have recognized how poorly the client experience would be after I saw how rude she was to the servers when they didn't get her eggs perfect. I learned afterwards from the servers, no one likes to wait on her fur young kind attitude. I would not recommend this firm as they're under-staffed and if it's true Ms. Johnston hurry's through 650 returns, you can expect errors as we did. On top of it we received a letter from her after our first year saying she no longer wanted us as a client. Look else where, she's an older lady who's not very kind and respectful to her clients. The Client Experience was horrible! read more

I had a somewhat complicated situation. Johnston and Associates worked with me to resolve all issues. I worked with Chris who was very patient and always available to me and answered my questions in a timely manner. I had some disagreements with Chris regarding my tax return and when I voiced my concern he set up a group conversation with Charlotte and everything was resolved during that session. I would recommend to any friend or family member. read more

Very professional, very knowledgeable professionals. Have used them for two years for my personal income taxes. Both ears I received a larger refund then was calculated by TurboTax read more

Although when we first met, Charlotte essentially made me feel awful for having a master's degree and not making enough money, (thanks for making me feel like a complete failure), while pointing out the obvious and pushing Dave Ramsey on us for about 10 minutes....they did a great job on our taxes and were quick and efficient. One of the CPA's, Chis, was friendly and very helpful. Tax service itself was great. Psychological analysis...not so much. read more

Best service ever!!! I live out of state and the quick responses and patience that Johnston and assocs showed me was fabulous!! A pleasure dealing with the group! read more

We have used them for 3 years now and have always gotten great returns and they have been very thorough. If there were any issues they brought it to our attention and corrected it right away. They are very knowledgeable and were able to answer our questions. read more

Johnston & Associates have been preparing my son's business taxes for quite a few years. We have been very pleased with there work and professional approach. Very knowledgeable of tax laws. read more

Have been using Johnston & Associates for 12 years for my business. They are a pleasure to work with. Always fast services, and I can typically get a same day response to any questions I have. Char and her staff are easy to interface with and always professional, reliable, and worthy of your business. read more

Let me start by saying sorry for the long post. I had a very complicated tax year coming so I did a ton of research on who to go to for help, the reviews looked great and based on research I decided Johnston & Assoc was the place to go. Speaking to them on the phone before my first appointment they told me to gather all the documents I could for all the items I needed to go through. I went for my first appointment and immediately I felt confused. It seemed I had to go over everything again but Charlotte only scheduled 30 mins for people to come in to drop off paperwork plus go over things. People were being rushed in and out. I could also tell when it came to pricing that it was a well "how about this number" which at the time I was OK with paying because this year was such a mess I just wanted it done right. So I left and the whole way home I remember thinking I didn't get to talk about this and this... Sure enough we had to go through a series of emails and phone conversations where I then had to explain what I couldn't explain that day because i was rushed out the door. But sometimes I would get no responses for voicemails or emails. I would speak to Charlotte and get everything straight with her then find out someone else in the office it trying to handle this but they know nothing. Finally when it was done I pick up the work and when I get home to start reviewing it I notice a mistake in the numbers. So I called and had to run back for them to fix it and reprint pages. OK no big deal. Then I turn everything in and 8 months later I get a letter from my local tax office saying I didn't pay enough, I owe more. Also there was a law passed and those who pay local taxes over a certain amount now have to pay estimated taxes for the next year. I have two weeks to pay the difference I missed and till Dec 15th to pay my year of estimated taxes without getting a penalty which I should have been advised of these estimated taxes by my tax accountant. I go back to Charlotte to see if both these are true. Yep, their computer or software made a mistake and I do owe more. Also yep I should have been advised of the estimated tax stuff. Then they just dismissed it like it was no big deal. That was it. I have no problem paying what I owe. But last minute out of nowhere for a single mother is a BIG deal. To make matters worse I then get a letter in Dec of 2016 from the local tax department saying they now want me to pay a penalty because when Charlotte was also doing my taxes and she did the online portion she didn't hit submit so it looks like she never turned them in online so now I have this to deal with. It's been a nightmare and I paid them a lot of money. Just last week I received an email with a letter attached from them asking me to sign and date it. It was an engagement letter for this years' service that I did not request. When I replied back stating the many reasons why I would never sign this letter and to take me off their email list I received a response that had nothing to do with any issues that I had. Clearly they had no idea or remembered or took the time to look up the emails (search by my name) to see what the issues were before they responded. So sorry for the long post but this is my experience. read more