Charlotte Johnston filed my taxes in 2019 and 2020. She didn't like it when I requested a "clean"…read morecopy of my 2019 tax forms. She said that's what she gave all her clients. My previous CPA provided it. Everything I received had "COPY" across the entire page on every page. She sent another copy. Some of the forms were missing, but she did include a copy of the PAYROLL information for her office. When I called her to request the rest of my forms, I informed her about the mistake. I wonder to this day if she sent my tax forms to someone else. She also argued with me about providing her a form. The government does not provide the form until one month after taxes are due. She should have known that. She also "chastised" me for yelling at her in an email. She said I typed in all caps. Wrong again. I type in BOLD (but not CAPS) letters as I am partially blind & that enables me to see better. That was totally unprofessioinal. In 2020 I realized she had omitted a form for my 2019 taxes. She immediately tried to pin it on me saying I hadn't given her the information, but I most certainly had. She agreed to file an amended 2019 form at her expense. I waited and called twice and emailed. After 6 months I received a call from another tax agency saying they were filing the amended return. She had "farmed" it out without telling me. They emailed me some documents to mail to the IRS and told me to send it certified. They provided an address in CALIFORNIA to mail the return. At this point, everything they did was suspect, so I checked the address on the IRS website. It was supposed to be mailed to Ogden, UTAH. When I contacted them, they said they needed to update their software. Ya think??? I was so leery that I called the IRS, waited and hour and a half to talk to a human, and was told I did not need an amended return, but only needed to mail in the missing form as the taxes were paid correctly. She should have know that as well. Needless to say, will not be going back.

We used Johnston & Associates for one year. Ms. Johnston prepared our return and we had multiple…read moreerrors we called to her attention. Charlotte boasts that she touches and reviews every return close to 650 she indicated. We were treated very poorly when we asked questions and Charlotte's body language indicated her frustration by asking questions. I met her at Bob Evans in Mason as we both frequented there. I should have recognized how poorly the client experience would be after I saw how rude she was to the servers when they didn't get her eggs perfect. I learned afterwards from the servers, no one likes to wait on her fur young kind attitude. I would not recommend this firm as they're under-staffed and if it's true Ms. Johnston hurry's through 650 returns, you can expect errors as we did. On top of it we received a letter from her after our first year saying she no longer wanted us as a client. Look else where, she's an older lady who's not very kind and respectful to her clients. The Client Experience was horrible!

We're in the market for a CPA for our small business, someone centrally located to us, who was…read moreapproachable and reasonable. Mark is the CPA and Charlene handles bookkeeping. I met with Mark and Charlene and their friendly demeanor put me right at ease. They were quite personable and had great information to share. The other thing I really appreciated is that they had different options for service, making it so much easier to find the right level of support for a price we could handle.

Charged us $760..they doubled the rate because we filed separate vs. jointly. Talked to 2 other…read moreCPAs and they advised all the info is put into the system up front, and it only takes 15 minutes max to change from filing jointly to separately...so definitely did not warrant a doubling of the rate. Last year we filed separately as well and it cost $500 less! Nothing complex about the taxes either..standard interest mortage..etc. Only difference from last year to this year were a set of stock options that were cashed that were captured in our W2s...so hardly warrants the fee tripling! Shame on me for not asking the fees up front, but he was recommended by a good friend, so didn't think I had to worry about it. That will be the last time I don't do my own homework and the last time I use this company to do my taxes.

Each year I stress about doing my taxes (and by doing I mean getting my information together to…read moregive to someone else to do). I am always stressed with trying to communicate to an accountant during tax season and usually end up filing late because of not being able to reach them/not knowing they need more information. This was the opposite of my experience this year. I just walked in with no appointment and they took my folder of information. Twice over the next few days they called and asked a few questions and were able to help me figure out what to include and what not to in my answers. Then they were done and all I had to do was e-sign. This was by far the least stressful tax process I have ever experienced. Highly recommend!

This is my first year getting my taxes done by a professional. I'm SO glad I went here! Everyone…read morewas so friendly in the office. Matt has been in the business for years and took great care of me. I was in and out in 30 minutes. Very reasonably priced - $125 after everything was said and done.

I was having trouble processing payroll through QuickBooks and honestly wasn't sure what was…read morecausing the issue. My Accounting Solutions was able to look into it and get everything sorted out quickly. They were really helpful, explained things clearly, and saved me a lot of frustration. I'm glad I reached out to them and would definitely recommend them if you're having QuickBooks payroll issues.

I've been working with Marjorie, and it's been great. Her and her team are so nice and friendly. If…read moreyou're looking for auto, home, and life insurance, I recommend calling or visiting this office!

I have been very pleased with the sage advice and guidance Bill has shared. He has been very…read morehelpful in helping me navigate starting a small business and advised me on issues I hadn't considered.

Bill has done a great job with my bookkeeping, he has been proactive, responsive, and my books are…read morefinally organized and make sense. Highly recommend!

Efficient and affordable. And very ice people to work with. It took less than a week for them to…read morecomplete our taxes. This was our 2nd year. Conveniently parking in rear of the building.

Mike dailey and his team are absolutely fantastic. I compared State Farms numbers to three other…read morecompanies and it wasn't even close. I just got a discount, so that tells you that State Farm is running a fair business. How many companies are giving discounts in today's world? ABSOLUTELY NO ONE.!!! By the way, Mike dailey and his team will give you red carpet treatment. I don't say this very often, but I am getting my moneys worth with that team. Rob Richter

I've had a great experience with statefarm. Their service is always clear, quick, and helpful, and…read morethey make everything easy to understand. My agent, Mike Dailey, has been especially reliable and straightforward to work with. Highly recommend.