Agreed! NEVER GO HERE. They almost cost me $13,000.00. They prepared and submitted my taxes incorrectly after 2 hours of the agent on the phone with corporate asking questions on how to do it. I raised concerns a few days later and had to drive to another town, San Marcos, to deliver my papers in person and even then neither the regional manager nor anyone in that office would speak with me. I called numerous times and got no response. I decided to have an independent CPA prepare my taxes and sure enough, over $13,000.00 was off. Jackson Hewitt forgot to tick a box on my complicated taxes. The CPA filed an extension and amendment and both were accepted and approved by the Fed, saving me $13k. I asked Jackson Hewitt for a refund of my $240 that I paid them to "prepare" and file my taxes and they said since I filed something with an independent agent and didn't let them "fix it" at Jackson Hewitt that I was not eligible for a refund. Thing is, I tried so hard to get them to look at my files before time was up - even in person in another town - and they couldn't even call me back so I had no choice but to go elsewhere. They had every opportunity to make it right and they chose not to. They did not perform their services properly and then refused/failed to fix it before the deadline. Is this to refuse refunds? Is my $240 worth that much to them? Smells like a scam. The CPA was cheaper and had to do more work. I will NEVER be back at a Jackson Hewitt and strongly recommend you never use them. This is total and complete incompetence on all levels of this regional outfit. I hope corporate takes note. This is extremely bad business. read more