Let me start by saying that after hearing some horror stories about building a pool, we were a bit…read moreleery. That being said, WE COULDN'T BE HAPPIER WITH THE PROCESS AND THE RESULTS OF OUR NEW POOL! It all started with Ian and figuring out what would work in our space and what we wanted from our pool. He listened to everything we said and helped us work thru this first part. He worked up a computer picture so we could see exactly how the pool would look and we never felt pressured! He did an amazing job!! Next came Eric who was with us during the dig out and build of the pool. If we had ideas or thought that we wanted something changed he and Ian would walk us thru the pros and cons so that we could make the final decision. Eric was so easy to talk with and made things easy to understand. He was here every day and was always available for questions. If he said he was going to do something, HE DID IT! This is such a rare find in todays' world. Thanks, Eric, for all of your help!! Then came the final process of the "punch out list". That is where Andrew came in. He was also so easy to talk to and helped us understand how our pool works and what we needed to do to keep it clean as well as how to use the program on our phones. Once again, so nice and made sure we understood what he was saying about each step. Again, such a wonderful team!!! So glad we went with Trusted Pool & Spa!

While we have not yet started the construction process, the consultation, design and contract…read morephases have all gone extremely well. Ian is collaborative, creative and responsive and his insights have been invaluable. The quote was very competitive. We look forward to the next steps in our pool, spa and enclosure build.

I spent $90,000 on my pool,since day one I have had nothing but problems…read moreproblems Hot tub takes 4 hrs to reach temp .Thier response ,Sorry thers nothing wrong.Constant water loss,leaves in pool. Had as many as six technicians sent ,found leaks,patche and we continued to loose water,not from evaporation evaporation.waterfall leaks in piping.,tiles colapsing,railings loose.after many times in excess of 7,I was told by Anthony that if the plumbers come and don't find the leakI would have to pay.I am certain there's a leak but they wouldn't say what what the cost would be $1000 3000 no clue ,I'd simply be at thier mercy. I'm at my wits end. The spa never worked properly. DO YOUR REASEARCH Ihad ni choice since the builder owns the pool company and when I purchased my home was told .YOU'LL NEVER GET ANYONE ELSE IN HERE IT COULD TAKE YOU SIX MONTHS.Neal Communities

I met with Jordan Trent, the designer for my pool. Although I had limited pool design knowledge, I…read morehad a general idea of what I wanted. Jordan did his best to meet my expectations. However, before the pool was completed, I learned that he had been let go from the company for unknown reasons, which raised a red flag for me. Despite this, I continued with Waterscapes and was assigned a project manager named Grayson Whitman. Grayson communicated smoothly and effectively, and I ignored several red flags, convinced that the final result would turn out well. In hindsight, I deeply regret not overseeing the project more closely and not expressing my concerns more assertively when something didn't look right. This experience has taught me the importance of vigilance and assertiveness in such projects. My disappointment with the craftsmanship of the pool and spa is profound. Waterscapes hired some of the lowest-quality contractors I have ever encountered. Within just over a year, my pool has faced several issues. For instance, the pavers were installed unevenly and are on a slope that seems too steep. Also, mold has started growing between the pavers, a clear sign of poor workmanship. Moreover, the cage has begun to rust, and the screening is breaking due to being stretched too tightly. Given my price for the pool and spa, I expected them to last longer before showing signs of wear. The fact that these defects appeared within the first year after completion was unexpected and disappointing. You may wonder if I reported these issues, and the answer is yes. However, most of my complaints were dismissed despite believing they were justified. I encourage potential buyers to be cautious when dealing with this company. All the problems I mentioned arose just over a year after I had the pool installed. As you might expect, they offer only a one-year warranty, and once that period is up, they will not even take your call. I could share much more, but this platform only allows limited information. If you have questions, please feel free to reach out. I will respond openly and honestly and can provide pictures if you'd like. I have documented the issues I faced with Waterscapes extensively and am more than willing to share them to help you make an informed decision. Considering the cost, craftsmanship, time, and patience required to complete this project, I would give Waterscapes Pools & Spas an overall grade of D- for this project. Thank you.

I had my pool resurfaced. The experience was wonderful from beginning to end They even fixed my…read morepool light that hasn't worked in years. I must say this is the best Pool company I've ever used Connor and the rest of the staff were great. Very professional " G" Nygaard

Our pool was old, ugly, and had issues, including a leak, but the crew at Standout was absolutely…read morededicated to getting the job done right. I interviewed a few companies. When Standout's quote came in at a reasonable price and their reviews were excellent, my decision was a no-brainer. Every problem we ran into was solved, and the pool and new patio are stunning. Derek, Dustin, Todd, and Jerry were excellent at solving the problems that came up, and my pool looks brand new and FABULOUS! I couldn't be happier. Thank you, Standout Pools!

I would highly recommend Nelson Pool company. We were in…read moredesperate need of a refinish of our dusting pool. The process from beginning to end was amazing. They gave us a free estimate, Nelson looked over our pool and told us what to expect. They chipped off our tiles, sanded down the existing bottom. We picked out the new bottom surface (mini pebbles aqua cool) and waterline tiles. They installed everything in a timely manner and answered all questions. Lien, who is the office manager, communicates effectively and promptly. We are still in the "start up" phase of balancing chemicals and haven't been able to swim in it yet, but it's been a pleasure working with this company. Highly recommend.

Nelson Pool Company resurfaced our pool in October 2019 and the surface is now coming apart in…read moreseveral places to the point where we are getting estimates to get it resurfaced in the Fall of 2026. When they first arrived they had the audacity to park their truck on our front lawn and wanted to mix the PebbleTec 'knock off' product while parked on the lawn! I told them to get the truck off of the lawn but they still ruined a large part of my front lawn when they hosed off the their buckets, wheel barrel and tarp On the grass. The cement and or chemical materials killed the lawn In one area. The crew also dumped buckets of some liquid (diluted acid?) into my flower beds and killed a few plants. The entire process was a complete f'up. They put down a few pieces of new sod in our front yard but it all died. They also put in a new plant to replace the one that they killed with diluted acid(?) that they poured in the flower bed by the pool. That plant died soon after and another one I planted there died too. When we were able to use the pool we noticed that the surface of the pool was so rough and sharp that it actually cut our feet and we ended up having to use water shoes so our feet dint get cut. Bottom line.. I would not recommend Nelson Pools to resurface your pool.

It is no surprise that DuWet consistently get rave reviews. They are terrific in every respect from…read morethe design to the construction to the weekly progress reports and finally the education on how to maintain your pool properly - known as "Pool School". We have a 25 ft pool in a rectangular design specifically to provide enough space to swim short laps if you wish or just to laze around in if you wish. It is self-cleaning and the heater and pump are silent. We are using their excellent pool service, and the service rep comes on the same day each week and is very thorough. Finally, they are not remotely salesy and happy to provide all the information you need whether you buy or not and their pricing is competitive. I'd recommend them as the best in the area.

This company is top notch! We are in the final stages of building a pool with DuWet Pool. It has…read morebeen an amazing experience from day one. The communication has been stellar every step of the way. Every team that has been here has been very friendly. We would highly recommend them.

I would not recommend them. The color we had verbally agreed which they sent in a photo of a pool…read morethey had done (see below) and which I had agreed in texts, was not the color used. In the quote, the color is incorporated in the type of the material and listed under the Material Used section. I assumed Aqua Cool was a further description of the Material Used. Aqua means water in French and Cool is not a color, so Aqua Cool Stonescape Mini Pebbles sounded the right material for a pool with cool water. The color I had chosen was French Gray. The quote included a very small photo of a swatch, HOWEVER it did not STATE AT WHAT DEPTH the photo was taken and therefore there is no way to determine color based upon a swatch and no reference to depth. ALSO having agreed French Gray so many times, I was not expecting to have to re-approve the color. I spent $20,000. They are suggesting I PAY THEM another $12,000 plus all the start up costs to achieve the color we agreed. BUYER BEWARE.

I am very pleased with this company that was able to come out over 4th of July holiday to fix my…read morepool. I would definitely call on them again

Platinum Pools definitely got us out of a bind. When our pump decided to stop, Platinum Pools was…read moreable to orchestrate the repair in less than 3 days. We are back up and running, just in time for our guests to arrive!!

Platinum Pools is the best, they take care of everything, very detail oriented and great service…read more They got me back online post hurricane flooding and maintain it all beautifully.

do not waste your time and hard earned money with this company. very unprofessional and…read morediscourteous to their clientele. making accusatory remarks without surveying the damages for themselves and insinuating we caused it, is a lack of professionalism and just simply looking for a way out of correcting their own mistakes. several times they were contacted and given ample time to correct said damage. do not build your paradise with them because it will surely become a nightmare to deal with later on.

Quality work. Pure genuine honest company. Would recommend their work to anyone. They did what…read morethey said and I couldn't be happier with them.