I stopped by Ten-Four auto today for a smog check…read more Walked into the office and was met with a clean space and cool air-conditioning. Was helped by a courteous gentleman at the counter, and within 3 minutes handed over my keys and sat down in the comfortable waiting area as the crew went to work! Closeout was a breeze as I signed my name on the invoice then paid for services with Apple Pay. Will definitely be back to Ten-Four Auto.

If I could give zero stars, I would. My sister brought her…read morevehicle to Ten Four Auto for a power steering leak. Instead of fixing the actual problem, they upsold her over $2000 worth of work, and returned the vehicle still leaking- actually worse than before. Because my sister had to leave town, I personally dealt with the shop afterward. They kept the vehicle back and forth a total of 4 weeks, during which their clearly incompetent technicians couldn't identify the source of the leak. After all that time, they suddenly claimed they "found" the leak and of course, wanted even more money to fix it. Ricky, the so-called "manager," was fake, dishonest, and straight up lied to my face. He claimed they never touched the reservoir that was leaking - which is impossible, because that part must be transferred when replacing the power steering pump they already installed. This shows their complete lack of knowledge, or intentional dishonesty. The vehicle was NEVER FIXED, and I had to take it to another shop. What we did get was weeks of wasted time, money burned on Ubers going back and forth, and nonstop gaslighting instead of accountability. This shop preys on customers who don't know cars and just try to upsell, deflect, and lie when things go wrong. Educate yourself before taking your vehicle to ANY shop, but most importantly-- AVOID THIS ONE. Absolutely terrible experience from start to finish.

Was referred here by a family member They were very nice…read moreand professional Worked with me on the price and their work was great I Highly recommend them

Great prices. Very helpful. Would definitely recommend them and we'll go back to them againread more

By far the best experience I have ever had at a repair shop. From the 1st visit and test drive to…read morethe moment vehicle was done Angel was very informative and always kept in contact. Got my vehicle in for a transmission rebuild and it was completed in the time frame given, and techs did a great job. I would definitely recommend Father & Son Transmission to any of my family and friends in the future.

8L90 Started feeling slipping in the transmission, ended up…read morecoming to Angel before it went out. This is only the second time I have ever had a transmission issue on any vehicle. This is basically the 2nd worst thing that could happen to a vehicle IMO The job did take time but I made it work with getting around. Angel and his team did have to do some trouble shooting because this specific transmission requires the valve body to be primed on the bench prior to installation. He rebuilt the entire core and also changed out the engine rear main seal. Now, the transmission feels better than ever. I had to give him a little bit of a hard time about not having Zelle which he ended up getting after. Overall I would say, he really does care about taking care of his customers and will make sure the job is done correctly.

This is my place to come for my oil changes and I most recently had the brake rotors and brake pads…read morereplaced on my Kia Telluride and Ahmad and his team did an outstanding job. The price for parts and labor are very affordable compared to many other shops in the area. But most importantly, the honesty and integrity of Ahmad is priceless. I highly recommend this place for any of your mechanical needs.

Came in for an oil change and got greeted right away. They use good-quality synthetic oil, and the…read moresetup is convenient couches and chairs to wait inside, or you can walk next door and grab food while they work on your car. They were pretty busy that day, so it took a little longer than usual, but the service was solid and everything was handled well. Charged $90 for service. Overall, a reliable spot for an oil change with friendly service. Would come back again.

I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

Truly disappointed with this location. Lorenzo, the service advisor tried to charge us $25 for the…read morebrake inspection upon initial arrival. When I pointed out the banner at their shop that says "Free Brake Inspection" and their website which states Free Brake Inspection, he retorted that their website also states they do free smog checks, but he states they do not even do smog. (When relooking at their website, they do not mention free smog anyways.) Lorenzo stated the brake inspections were not free and the website got it wrong. When I asked him for the person in charge he stated Erika and Ezekiel were in the parts dept. It is a shame Lorenzo was the only advisor handling a long line at check in. He stated Corporate was aware of the brake inspection charge discrepancy. If they are aware and he is aware, why try to charge a customer for a "Free" brake inspection? After leaving our car here, we heard the next day of a list of repairs needed. Lorenzo stated they believed our brake caliper was seized but could not confirm it. He attempted to charge us an additional $289.47 for the brake caliper service and $152.10 for the brake fluid service in addition to the brakes and rotor replacement service charge we were expecting. The issue is that when we asked Lorenzo if he could confirm if the brake caliper was truly needed to be replaced, he could just say he highly suggests replacing it. From the beginning, this place was trying to scam. I reached out to Alex's Auto Repair in Cypress, who confirmed they could verify if the brake caliper would be needed. Alex's Auto Repair stated there would be no need to waste extra money if he could confirm the issue. Alex's Auto Repair serviced us, and simply lubricated our caliper without us needing to pay over $800 for the whole brake service like Downey Care Care was quoting us. Alex's Auto Repair took the time to verify the issue, charging us less than half of what Downey Care Care center wanted to charge. My issue with this location is they would have happily overcharged us for a service that was not needed. Take your car to Alex's Auto Repair, save your time and money. While Downey Care Care Center was busy playing around, we had to spend extra time and money booking a rental car. (Photo on the left is from Alex's Auto Repair who took the time to verify the concern and lubricate our caliper. The photo on the right includes one page of many pages of services recommended by Downey Care Center including replacing the brake caliper and fluid exchange had we chosen to go that route.) Makes me question if the remaining suggested repairs (not all pictured below) by Downey Care Care Center were even necessary.

Tony is a true professional. I thought he was honest about the work my car needed and did not try…read moreto upsell me. The quality of work is outstanding and he's a great person to talk with about life in general. Thank you Tony!

I went through 2 mobile mechanics and they couldn't figure out the problem then I took it to Pro…read moreMotor and they keep me updated every day and they were able to fix the problem and there customer service is awesome

Called this shop to get a quote for a basic oil change on my Jeep Wrangler and was honestly…read moresurprised when they came in about $100 higher than the dealership. When I asked why it was so high, they mentioned it included some kind of "warranty" with the oil change. That didn't really make sense to me for such a standard service and felt more like an upsell than actual value. I'm all for paying a fair price for good work, but for something as routine as an oil change, I expected pricing to be at least competitive with a dealership...not significantly higher. Ended up going elsewhere.

I brought my car to OC Automotive Diagnostic to repair a busted headlight lens. From the start, the…read moreexperience wasn't great--the front desk staff had a dismissive attitude when I first dropped off my car, which already gave me a bad impression. After the repair, I noticed that my headlights were dim while driving at night. When I checked under the hood, I found that one bulb wasn't plugged in correctly and the other wasn't installed at all. It's frustrating to deal with this kind of sloppy, careless work, especially on something as important as lighting for nighttime driving. Between the poor quality of the repair and the lack of professionalism at the front desk, I won't be returning and can't recommend this place to others.

My first time going at this shop and my experience was excellent!…read more Key points: 1. Responsive to quotes 2. Reasonable rates 3. Friendly and knowledgeable staffs 4. Attentive 5. Excellent work without back-jobs 6. Clean service bays and office 7. Free coffee 8. Matt is a good manager Keep up the great work!

Quick and friendly spot for an oil change…read more They offer other services, I'll have to give them a try another time on that. But for oil change, too easy... competitive pricing and service was good.