So tonight I was wanting something but didn't know what so I asked Lexie the MOD to make me a special shake and she made an impressive milkshake that I would even request to have put on the menu permanently. She made it and did a wonderful surprise and did her job to make me happy. The ambiance was very quiet even with the location about a qtr full. Ratings: 1 being horrible, 10 best Servers:10/10 MOD: 12/10 Yes I'm giving above the normal 10 Food Quality: 12/10 due to the excellent milkshake Franchisee: 9/10 due to not having Conecuh sausage available. P.S. I would give Lexie a full promotion at this location if it was available. Always has great customer service and attitude. read more

Jack's Family Restaurant - Custom shake made by Lexi. - Juice Bars & Smoothies Near Me - Opp, Alabama

My wife and I are still in Opp and I wanted to update my review by congratulating staff. As I walked in they were very welcoming making me feel like a local as was others who walked in. I LOVE the Fried Chicken, the menu in general is naughty! So GOOD! Thank you for making us feel welcome and keep up the good work. read more

Always consistent quality and taste at Jack's. The associate that took and filled my order was respectful and very friendly. I've had great experiences in the Opp and Andalusia restaurants. read more

Jack's is a go to spot for chicken and breakfast for my family. Not this 1! I try to have understanding for a busy establishment, but there drive-thru order takers are usually pretty rude and rush you to make an order. If that was the only issue, I wouldn't bother. This morning, however, my wife ordered a chicken biscuit and brought it home to eat. After the first bite, she realized the chicken was undercooked and raw! Probably not going back! read more

Jack's Family Restaurant - Chicken biscuit with cheese, raw chicken - Juice Bars & Smoothies Near Me - Opp, Alabama

Looking for a quick fix for a late lunch. My wife ordered a bacon & cheese biscuit (no eggs available) Cheese wasn't melted & biscuit was very hard & cold. Didn't finish it. I ordered a burger that was full of gristle which I also didn't finish. The bun was also hard. Plain & simple... the food sucked! I was told by my wife who walked in the bathroom to wash her hands & immediately walked out due to someone with major diarrhea. She told one of the cashiers. By the time we left, it still wasn't cleaned up. The employees all joked about it. Perhaps whoever left the mess in the bathroom first ate their food??? read more

I had applied for here because i heard they were in need of immediate help and got the interview and was told to wait a few days before hearing anything. I proceed to wait until the following tuesday to call up the hiring manager and am told that i'm too impatient for the business because i call during one of their busiest hours. While understandable, he was very unprofessional and very rude read more

The food is cooked on dirty fryers, the bathrooms are questionable, and the dinning area is absolutely gross. The service is terrible, and slow. Keep driving! read more

Would give no stars. Do not stop here. Was going to get something to eat but after a quick trip to the restroom we changed our minds. Women's restroom toilet over flowing, no toilet paper and filthy. For the men's restroom, I saw better public restrooms in New York Subways that had been taken over by a homeless army. This was not a "lunchtime rush" not clean. It was clear it hasn't been cleaned for days. Shameful to sell food out of this filth. read more

Waited an hour for our food. The fried chicken was not good and still had uncooked flour in the crust. The fries were bland and the biscuits were just ok. We tried the breakfast on another trip. It was a below average fast food breakfast at best. The grits were like soup. We will not be returning. read more

First off I am gonna start by saying if I could write a 0 star review I would. Next This place is "Fast Food" When it took 47 minutes just to get 1 order. And everyone was talking and not working we ordered chicken fingers and got chicken breast! Got the incorrect change and when we confronted them they would not give us the correct change and just walked away. It was very uncomfortable being in that building and the food was horrible The ambience felt unwelcoming and when I say unwelcome I mean it they treated not just me but other customers like criminals it's so bad it made me sick and I am gonna to report this Fast food restaurant I hope you dont come here to just get better service read more

Waited 30 minutes in the parking lot for a drive thru order. Had to get a refund. Was told my order hadnt even popped up on their screen yet. They weren't busy compared to most standard places, they just had no idea what they were doing. Drove to the town over and received food faster and customer service was 200% better. This kind of service would be unacceptable anywhere else in the country. Maybe locals are used to this kind of service because theres not many choices to eat but the bar should be set much higher. Pay workers more and get higher quality workers or people who would want to actually work because they were in no hurry and Had no idea how to multitask or do more than one thing at a time. Very sad if this is the workforce here. If you aren't paying more than $12/hr than I wouldn't work either. Hope I read it wrong that they pay these people here $8/hr or I wouldnt work either. read more

Delicious breakfast, best around. Courteous and helpful employees. Have never had a bad experience.

Jacks lost my business early in the game due to the super obnoxious employee that i was graced with on my very first visit. Haven't been back since about their second opened day for business read more

GROSS. The best part of the food we were given was the 1/2 of someone else's order we were given by mistake. The food was bland and not even hot when immediately served. Our order was incorrect and we had advocate for ourselves to get the food we ordered. read more

Breakfast items were hot and good. Employees were actually very pleasant. Problem was we waited soooooo long in drive thru and they weren't even that busy. Got up to the window and they seemed to be just standing around talking and doing their job at their own pace. It was annoying. A 15 minute wait is just way to long when it didn't have to be. read more

Went to Jacks' yesterday. YUCK! I ordered 2 plain hamburgers and 1 plain cheeseburger with fries and sodas. They put all 3 hamburgers in the bottom of a small bag with all three orders of fries on top. I wanted to check to make sure the order was right but I couldn't take out all three orders of fries to look in the bottom of the bag and double-check the burgers. OF COURSE, the burgers were made incorrectly. Also the food tasted awful. I really don't know what the big deal is about Jack's. I was extremely disappointed. read more

Gave this a 2,would have given a 1 but,food was hot. Person working drive thru needs to take class in manners. Was practically thrown my food. I said thank you after I received my order. Drive thru window closed, I said, YOUR WELCOME!!!! Saturday 10/29/2022. read more