A Disappointing Experience from Start to Finish. Save Yourself the Trouble…read more
We were a group of 12 celebrating a friend's birthday and had been genuinely excited to try this restaurant. Unfortunately, it was one of the worst dining experiences I've had in recent memory.
The service was a disaster before we even sat down. Two members of our party, including a 92-year-old woman, arrived first and stood at the entrance for five full minutes without a single staff member greeting or even acknowledging them, and the hostess walked by them twice. When the rest of us arrived, I politely asked the hostess if we could pull over two empty chairs (that were sitting unused right next to our table) to accommodate our group of 12 (I made a reservationfor 10). What followed was baffling. She said she needed to check, then came back and completely ignored my request and half of our party were left standing patiently waiting. I then asked the sous chef directly, same runaround, but this time he chastised me for making the request. My boyfriend asked a third staff member. Also ignored. It took three separate requests before they finally brought out chairs from the back. The condescension throughout this whole ordeal was palpable.
The service at the table was equally poor. Our server never introduced herself, never told us her name, and never asked if we needed anything, she just silently poured water and walked away. When we ordered six sparkling waters, only three arrived. When I asked again, she disappeared into the kitchen and came back to tell us they were out. We also had to ask separately for silverware, it was never brought to the table.
The menu was shockingly sparse for a "nice" restaurant, three appetizers, two salads, and three entrees (lamb, duck, and market fish). The brisket we saw at another table? Not on the menu because they'd already run out. One of the appetizers was literally store-bought Lay's potato chips with crème fraîche. At a high-end restaurant. I'll let that speak for itself.
The entrées were the final letdown. We asked what the fish was and our server had to go ask the chef, it was snapper. Nine of us ordered it. It arrived in small bowls that appeared designed to disguise just how tiny the portion was, think one fish stick's worth of fish. It was clearly a normal portion divided among multiple plates to cover the demand. I had three bites and left hungry. The lamb eaters in our group didn't rave either.
The one bright spot, the Johan wine was superb.
For the price point and the promise of this restaurant, this was an absolute failure in hospitality, food quality, and basic service. I would not return and cannot recommend it.
