First time visitor via the drive thru window. Service was fast and very good, food was cooked to perfection and entrance and exit to the Main Street was a breeze. Great job! read more

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Tried the Jumbo Jack from Jack in the Box and it was a total disappointment. I wasn't expecting anything amazing--it's fast food--but the burger was served cold, which is pretty unacceptable. At the very least, it should be warm and fresh, especially when you're paying $5+ for it. Service was okay--nothing special, but no issues there. Unfortunately, that didn't make up for the food. For the same price, you can easily find a much better quality burger almost anywhere else. This experience just didn't meet even basic expectations. Definitely won't be coming back for this again. read more

Jack in the Box - COLD jumbo jack - Fast Food Near Me - Whittier, California

I am never coming back to this location bad customer service I was missed food I went back and Andrea c is a b*** She has bad customer service read more

Jack in the box is known for their crappy and historically bad for you food. However, you come to expect that to be crunchy, hot and flavorful. Not only did it take 20 minutes to get through the drive through, when we got our food it was all freezing. The only thing edible were the eggrolls. I'm going to stop coming here, the people are friendly and trying their best, but holy moly their best is bad. Going to stick to Taco Bell when late night munchies strike. read more

I ordered a Dodger jumbo jack and took it home,only a 5 minute drive.I t was cold and I think it may have been left over from last season.Lettuce and tomato were wilted and dry,bun was like day old..On the positive side,my drink was cold. read more

went in just to order something fries and as im patiently waiting the man cooking the fries starts blowing me kisses calling me his hermosa even after i told him no . that alone makes me wanna vomit. the fact that im getting sexually harassed in a jack in the box by one of the employees is just sad and outright disgusting read more

If I could do less then 1 star I would , SLOWEST JACK IN THE BOX EVER. I've been siting in line for 30 min and line barley moving Tried to do an online order pickup and they told me I had to get in the drive through line As if the big neon sign on there window doesn't say online order pickup window!!!! read more

Always gets orders wrong here. Made me wait up front just to give me the wrong sandwiches.

This jack n box always gives cold food my fries are always cold and they always give you crappy fries this is the worst jack n the box ever!!! read more

Jack in the Box - Fast Food Near Me - Whittier, California

The app always has some sort of money saving coupon or deal- new one was buy an ultimate cheeseburger and get another one 50% off- great deal, was nice to see Jose today-always a moment to greet me and ask if everything is correct on my order, very dedicated manager and the small details.food is quick and good when ordering thru the app- so much easier than at the counter, plus earns bonus points for free food choices. read more

Ordered from mobile app. Got there at 9:42 pm and they already locked the dining room. The scheduled closing time for dining is at 10:00 pm. Made me go through the drive thru and waste time. They couldn't even bring me my food. I have seen them bring out customers food before. This Jack in the box is going down hill. This is the second time I Had an issue with this location and its mobile ordering pick up. To add insult they didn't even have my order ready when I got to the window. I left with my food finally at 10:04 pm. Unacceptable........... read more

The lady at the register tonight at 940 needs training for sure. Missed food in the bag and missed drink had to stop drive thru so she can fix it. read more

The reviews are very accurate. This location should close down due to the poor quality. Would you pay for this? Update: Got a call from the manager a few days later. Did not offer me a full refund but did apologize for the inconvenience. They put in less effort than what I had to do, just to get a partial refund. Bad customer service all served here :) read more

Jack in the Box - $20 worth of gross food (looks worse in person) - Fast Food Near Me - Whittier, California

I went here to get some food, and when I got to the window, the guy with tattoos near his neck was giving me my food, and he forgot my drinks, and when I asked him about my drinks, he got mad and gave me an attitude. read more

This location ALWAYS fails to give me every single item I order. The workers taking the orders are not always the nicest either. Quality of the food is declining, it's just really disappointing overall. I won't be coming here any longer. read more

The worst Jack in the box!! Wrong order,Cold fries and a water down shake! Sucks there!!

The food here is cool it be hittin but the ice cream machine is always "broken" after 9pm but tbh I wouldn't wanna clean it either if I had to work, ima just take my big back to in n out for that shake read more

Very rude managers here, I know it's fast food but where has the customer service gone. ( Jocelyn ) the rudest manager read more

It amazes me how they always somehow manage to get our order wrong in the drive through. I'm pretty sure we have went there and a good 85-90% of the time we have gotten either the wrong food, and or our food made wrong. Going inside is probably the better option then you know your food is going to be made right although you might get the wrong fries. The guy there seemed like he wanted to leave and he had just gotten there (i had seen him walk in). read more

Thr Custumer Services At This JACK IN THE BOX is Very Bad and Terrible That I will Never Come Back Anymore. read more

They f*** up my order every time. I always double-check it when I come here, because I know it's gonna be wrong!

Food was good, It seemed understaffed so I understand the mistake but there was parts of my order missing.

This review is solely based on customer service, not the food although that one fry was okay. This happened on 5/15/2020. So my bf and I were driving around and he wanted some food, we stopped at this Jack in the Box because there was no one in line at the drive-through. Ordered the 4 piece chicken tender meal. There was only one window to pay and receive food. As we approached the window a female had given us our drink then a different female asked for our card then a male handed us our meal. We waited in the car for about 4 minutes wondering what was taking long....the male then came back to the window and said, "card not going through do you have another type of payment?, You have cash?" I replied, "No, sorry" but I have apple pay." He then replied, "no internet" (I haven't been carrying cash due to so many places not really accepting cash or advising people to pay with a card during this time). He then looked at me with the card in his hand and said hold on. He went to other cash registers to try out the card. Another 4 minutes passed by until he came back to the window holding the card in his hand saying, "yeah, it's not going through." We legit had a staring contest for about 5 seconds but it seemed longer. I was wondering what he wanted & my bf and I were wondering if he wanted the food back since he wasn't saying anything nor did he give us back the card. I felt so awkward and jokingly said, (since we are living in this COVID-19 era..."). "Do you want the food back?..." I was extremely shocked that he said YES. We handed him back the food. All that waiting and also suggesting him other types of payment and still wanting the food back was so ridiculous, I'm still laughing as I am typing this because I honestly can't believe people sometimes. I'm not sure if they eat the food themselves, they throw it away, they hand it to another person. This rating is not on the quality of the food since I haven't tried it but based only on the customer service. read more

This place has such low reviews because they treat their customers like crap. Don't use the app either if you are going to this location. They will say the order never came through and keep your money. No food. No refund. It takes an act of God to get it back from the app. And lots of time. The manager Juan, who is extremely unhelpful and probably owns the place, will just tell you that this happens all the time and that it's not his job to resolve the issue. Sounds like fraud to me and the employees are pocketing the money. Anyway, Juan finally gave me a number to call and I called it. What a joke! All it does it go back to Juan. Definitely skip this location. UPDATE: Juan finally called corporate after an hour. They told him they could make us our food. He still refused. read more

Jack in the Box - Update: Juan called corporate and they told him they could make our food. He still refused. - Fast Food Near Me - Whittier, California

I'm a regular here and noticed a new cashier, Mel, she seems very sweet and was surprised when I saw a bad review about her on here, they always seem to be understaffed so it's understandable that I have to wait a little bit especially during rush hours. It gets pretty packed at night too but Bryan and Dayanara seem to manage well during the crack of dawn. read more

So Gross... the restroom , the dining room and my order. I should've never walked in and stuck to drive thru or maybe I'm glad I did. I'll never come here again. You need to go inside to see how disgusting the place is. Unbelievable read more

my oreder was completely wrong n they try blaming my order n the service is no help hailey was no help at all read more

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Went to this Jack In The Box and just had the most terrible service of my life. First off the speaker was so darn hard to hear out of. I almost had a seizure trying to figure out what the worker was saying. Secondly, when we had drove up to get our food we had to wait at least 5 minutes for each food item, which might be normal during that time. Anyways I tried being the good customer and overlooking it but I had a large order and had asked for ranch and I got two. I asked for extra thinking i was getting a handle full of ranch and i drove off, i looked in the bag and saw only two extra ranch given. Lastly, they forgot my straws. I will never go back to that Jack In The Crack again. read more

Hi I just got back from this Jack in the Box, all I ordered was a Jumbo Jack with Chessei got home no Cheese and you Cheese is extra. This isn't the First Time. Not going back. read more

Yesenia and whoever makes the food can't follow directions. She works nights and I always ask for my order with no cheese (allergic to it) it even shows on my receipt and every time there is cheese. Tired of having to come back and correct them on shit. Go to the one down the road, this location sucks. read more

Shout out to Steven Gonzalez for the great customer service! Give that kid a raise! He was thorough and very polite. I was very impressed.

Waited in line at the drive thru for more than 20 mins they had a super long line. I don't know if they r short staff or not jack in the box needs to do a better job in hiring staff and pay them well read more

The service here is horrible this was my second visit since moving to Whittier and the both times have been disappointing. The manager is very rude and disrespectful you cant ask any questions because she shuts you up. I simply had a menu item question read more

Really bad service My food was complete wrong And I call then and the guy who answered was so confused he don't help me. I place my order yesterday at 10:57:23 AM Emp Jazmín order #187 read more

Workers here don't care for walk ins, they only care for drive thru, i was stranding waiting for somebody to take my order but they just keep ignoring me finally this lady decides to take me order and she was rude and keep putting pressure on me to hurried on my order and at the end not even a thank you. read more

Food was cold and soda no ice .i waited for hit food.ordered a burger got a chicken sandwich instead

This place NEVER seems to get orders right. Last time I almost made it home and realized they hadn't given me my drink - half my fault. But this time I ordered a coke and they gave me a diet coke. I called them on it and they took the drink back and apologized. I may look stupid but I'm not - while I waited they took the lid off, put a new one on it and handed it back to me with a new straw, telling me to have a nice day. Looks like that will be my LAST VISIT, which is unfortunate because I like JitB food - oh well. Hard to get good help, right? read more

Really love the management in this jacks. The guy manager, I think his name was Juan, super nice, super on task and the food is always A1! Highly recommend this place!:)) read more

This exact location has by far the WORST customer service I have ever encountered. MOST of there employees are uncomfortably rude. I get it. It's not the best job in the world but damn! What a way to feel a drag to have to order from here. I'm a pretty patient and quiet person but these place pressed my last buttons. It's always something with them. And to top it off they always mad when THEY get YOUR order wrong and politely ask to fix it. Foods always good though sorry jack ‍ read more

Great costumer service on one of their main team leader Michael very helpful and friendly staff member felt very welcoming when i step in this establishment. read more