Waited for an hour in the drive thru (once you're in, you can't get out of the drive thru due to barricades) and they forgot 4 parts of our 6 part order. I understand being busy, but at this point you're taking money from us. Not the first time by the way - last time we were there we got charged for the wrong order, we told them what we actually ordered so they refunded the original charge, and then charged us for the correct order - all for them to GIVE us the wrong order. I didn't write a review then, because the manager was chill and apologized - but at this point I'm just done. If yall care (which I doubt) I'd like for someone to reach out so I can be refunded since I paid for multiple items I did not receive. read more

I hate this restaurant. They NEVER make the food fresh. Whoever was working tonight on 3/31/26 at 10:45pm should be fired for the service. We ordered over $25 worth of food from tacos x4, fries x2, jalapeño poppers 7 count, jr. bacon cheeseburgers etc and I had to come back here and air fry the fries they were freezing cold (made in advance) I believe. Tacos had brown lettuce and were cold and you could tell they were sitting by moisture spot (I literally spit them out) and then I thought maybe the poppers would be fresh but were cold and pale colored (not cooked long enough). I know better than to go here and I tried again, this place fails me every time. I can't wait for the day they go out of business. read more

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I literally come here far & few in between that I forgot how bad the food is at this location. Went through the drive thru & a 7 minute drive home to have COLD food. Not fresh at ALL. Literally disgusting. Every single item I got was cold. Not even edible. read more

DO NOT GO TI THIS LOCATION! I made an online order at 9:57pm on 11-25-2025. The website said that it would be ready at 10:06pm. I arrived at 10:07pm and there were 4 vehicles in from of me, 3 already ordered and 1 was ordering. I made it to the speaker and let them know I was there to pick up my online order and my name. I made it to the window 14 mins later at 10:21. Then the girl tried to charge me again. I told her I already paid and she asked my name again like it was going to change the outcome. I asked if I could have a refund. (Because I knew my food had been sitting there for who knows how long.) With an attitude she's kind of yelled at me, "I just got here." I asked if there was a manager, she said nope and closed the window on me. I watched her grab my cold burgers, that had been sitting there, and throw them in a bag. Grabbed fries and just threw them in the bag. Slowly made my drinks and gave everything to me. She pretty much gave me no option but to except it. I drove away at 10:25pm, 17 mins after getting there, only 4 cars... Of course when I got home everything way cold and just dumped in the bag. I didn't do anything at the store, because I'm in the wrong as the customer asking for decent service. I'm not after free food. I will never return. DO NOT GO TO THIS LOCATION. read more

Good service tbh fresh and nicely put together the front lobby is very clean I will say they always make sure they want the best value I ordered a jack spicy and just 7 jalapeño poppers and they told me it was cheaper to get the combo they are really nice I would 10/10 recommend it read more

Jack in the Box - Ultimate Cheeseburger Bacon Ultimate Cheeseburger - Fast Food Near Me - Waller, Texas

Food was fine. But our southwest grilled chicken salad was just a salad. No chicken. Ruined my night honestly, I'm sleeping on the couch now even after offering to go back. Thanks Jack in the box, I thought I was getting some. read more

First couldn't understand any the woman on the intercom was saying, I thought I was back in the 70 's talking into the clown. 2nd she seemed bothered I was ordering food . 3rd I was the only one in line and was asked to go to the front for my order and she took the time to go to the front to tell me i need to go to a particular space to wait for my food. 4th the wait was more than 10 minutes., and last the doors were closed to the restaurant so my kids couldn't go to the restroom at 5:30 pm?... read more

Went one day to get Tacos and had to throw them in the Trash. Looked like they had been cooked days before and stepped on. Never went back. Too bad because we don't have much of a selection in Waller read more

The only reason this is getting one star is because out of everything I ordered the only thing that didn't have bugs or wasn't stale were the jalapeño poppers. I used to love going to jack in the box but recently every time I've ordered, the food is usually stale. Tonight I found a fly in my food which almost made me throw up and I did not finish it. The tacos were stale and the lettuce was brown like those sat all day. The fries I got tasted like they sat there for hours and it was a bunch of little pieces like the last of the batch. If you see my yelp account I usually never write bad reviews unless warranted. I'm seriously never going there again and that really sucks because it's the only jack in the box in Waller. I am so disappointed because I am extremely nice to everyone when I go and expect at least fresh food to be made. read more

Jack in the Box - Bacon Cheddar Potato Wedges. - Fast Food Near Me - Waller, Texas

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Waited 20 minutes in the drive thru. They took the order of the car in front of me, then told me they were only accepting lobby orders. Went next door to Sonic. read more

Best shake in town! It's always super thick. When I get some for my co-workers they make the 10 minute drive back to work frozen and not a hot mess! Thanks Jack! read more

One of my top fast food places. This one is good and the service is always good. The 1.49 chicken sandwich is great and especially the size and the price. Love the tacos and they have the best egg rolls. Not even good Chinese places come close to their egg rolls. read more

Jack in the Box - Best egg rolls - Fast Food Near Me - Waller, Texas

Slowest FAST food restaurants EVER. Every time I come here I wait in the drive thru line for a min of 13 minutes and then the workers have an attitude with you when you ask what's taking them so long read more

We had the worst customer service here! The food is typical Jack in the Box food, but the service was horrible! The lady helping us at the counter was so rude! She looked at us like we were disturbing her and when taking our order was not kind and courteous, but very bothered that we were there and was very short and almost condescending! We got out food, but my fries were cold and I asked for fresh ones, they did this but they made it a big deal to let me know that I was asking a lot from them! But I finally received my fries. We came at about 10pm and three other parties walked in with in minutes of our arrival. We ordered our food to go and I forget to get Sweet n Sour sauce so I ran back in and they told me they were closed even though on the door it clearly states that the dinning room is open until midnight which is obviously a clear lie. I questioned this and the lady told me it was because they didn't have any customers. I then proceed to tell her that it was an outright lie because 4 parties had just walked in! read more

I love the Sour dough Jack! But, I never want the drink. He said Oh! it's a better deal with the drink, so I just said OK.....he upsized it too without asking, so $9 something later, I said No! I didn't asked for a medium, change it to a regular. So I got about 6 curly fries and an upcharge of 49 cents for curly fries! Now.......I know why I don't go to Jack in the Box much! and that's too bad because I eat lunch out here everyday! read more

The store is clean. The waitstaff friendly and the food was about as good as you'll get with fast food.

I was taking my daughter back to Austin from Sugar Land after a brief illness and a visit to our physician. She wanted to see my wife at the office and after we said our goodbyes, we took Hwy 290 to Austin. We wanted to get something light for the road and I exited 2920 to go to this JITB. 2 curly fries and 1 six pack of Cheese sticks with marinara. We love the fries. No more cheese sticks. read more

Relatively clean, the food is standard Jack in the Box, the orders are filled accurately, and it's an easy option on the Houston to Austin corridor. What's not to like? read more

My family and I were very hungry for breakfast! We all got out delicious food fast and, the customer service was great the ladies were very nice and funny. When other customers came in they were patient when you were deciding your order and did not looked bothered if you took long. Was great service for someone who was traveling to the next city read more

Great fast food for a quick stop. However, I believe this is the hot spot for a lot of the teens in the area, so, you may be reminded of your HS cafetaria when stopping by. Maybe you will feel at home, maybe you will feel that much older. Either way, the menu is the same as always and the quality the same. Nothing too fancy, just the atmosphere a little bit different. :-) read more