When I think of Jack-in-the-Box, I think of one thing ... breakfast burritos. Yep! Wonderful, lovely, tortilla wrapped, scrambled eggs with yummy hot sausage and veggies stuffed inside! They never let me down. Egg McMuffin? Oh please. Trust me on this. Get a breakfast burrito to roll. Add some salsa. Make it a combo and snag some hashbrowns. Then put a star on your calendar to mark the memory.... read more

The ONLY location I eat from is Laclede Station Road/Heggie Road in STL, Missouri! It's always clean, fresh hot food and the staff is very friendly. I live in O'Fallon, IL and I don't go to that location. Shouts out to that location in the Lou! read more

We had never gone to this restaurant before. When we got out of our car the trash can outside was full to the absolute brim. We came inside and stood at the counter. Employees walked by us not one acknowledged us or even greeted us. This went on for at least five minutes finally I said to a woman working there behind the counter could you kindly wait on us. She mumbled something then walked away. Just beyond the rudest, most obnoxious employees I've ever seen in my life . None of their employees even spoke to each other. They were not crowded at all. There was a gentleman in there waiting on his food and I turned to him and asked him how long he's been waiting and he said it was ridiculously long. I highly advise people to stay away from this restaurant. I just feel bad for the franchise owner who needs to get a better handle on what's going on in this restaurant read more

Terrible!! Going through the drive through should not take 35 minutes. Waiting our turn, watching the 3 cars in front of us return and walk into the store with their bags to correct their orders. When an employee walks to the door and yells to my car "are you still waiting on an order?" The other girl said yes, they both come to the car hand me my order and tell me to check it. Grabbing into my car for the bag to check themselves I feel this store really needs some training and supervision. Getting orders correct inside before delivery would really benefit them read more

We stopped in here on the way home from St Louis. I was not impressed with the inside of the location because the floors were sticky and the coke machine was not working. They also did not have any napkins or ketchup or anything to get. Also we were not greeted or anything by the cashier. He just stared at us until we ordered and never said a word. I got the chicken sandwich and that is the only positive thing about this place. It was hot and fresh. but overall it did not make up the lack of everything else. read more

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After my last experience, last fall, I made a formal complaint and was contacted by the District MGR, Tonya Holland. She of course, profusely apologized for my encounter with the vulgar, unprofessional manager at this location. She told me to come back and get whatever I wanted from the menu. I explained that I live in GA and that I am only in IL once or twice a year. She then told me that no matter when it is that I return, to go to the O'Fallon location and make them aware that she told me I could be made whole & my order would be fully comp'd. When I went to the O'Fallon location and began explaining my situation to the cashier, she actually remembered the conversation that I had with Tonya because Tonya shared it with the staff. So the cashier proceeded to tell the manager about my situation and this rude, unprofessional manager said well if she had the problem with the Swansea store, she has to go there. I then explained that these were not Tonya's instructions. The rude O'Fallon manager then calls Tonya and she tell me that Tonya said I need to go to the Swansea store. I asked for Tonya Holland's number and called her. I reminded her who I was and she said I needed to travel to the store she was at. I reminded her that she specifically told me to go to the O'FALLON store because my previous experience was so horrible. She then tells me that because my issue was so long ago, she doesn't have any record of the encounter and would be limited in what she could do. I politely told her that based on the rude, unprofessional behavior from two of her managers, I'm not surprised she's not a woman of her word who'd make good on her promise as it seems to be a trend with Jack In The Box! Never ever as long as there is breath in my body will I spend one red cent in any Jack In The Box EVER! read more

The Service needs help. 3 times and 3 negative experiences all with service. This last time I ordered 6 tacos and a 3 piece egg roll. I got pulled around to wait and it wasn't that busy. After 15 minutes my order is brought to me. I asked if I have my taco sauce and I'm told no and the server goes back in to get it. While he is doing that I check the bag and noticed I was short 2 tacos. I went in the building before he came out to let them know I was short on the order and I'm not happy. Later after I left I noticed I didn't get the sauce for the egg rolls. Waiting that long for items that don't take that long to cook and it wasn't busy should not happen but to get the order wrong in that process adds to it. If it was a 1 time issue I would not be as upset but as stated earlier, this is the third time something like this has happened at this location. It's something wrong in their training or management. The food was what I expect and no issues there. read more

0 stars. Every weekend we've come here for as long as I can remember if you come after 1 am they always say "we aren't taking any more orders. We're backed up & Only online pick up orders". It clearly states they're open 24hrs. There are never any cars in the parking lot and usually only one or two cars in line. Last time they took 20min to fill our order around 8pm. Only 1 other person in line. read more

Jack in the Box - Empty parking lot and drive-through claiming they are backed up on orders. Same every weekend. - Burgers Near Me - O Fallon, Illinois

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We stopped in while traveling. None of us had every had Jack in the Box and wanted to give it a try! The staff wasn't overly friendly, but the service was quick. The floors inside felt slimy/greasy and the restrooms weren't very clean. As far as the food, those that had burgers said they were really good! The buns were soft like a Hawaiian roll and the beef had a good flavor. The teriyaki bowl was ok. It was a small portion size and the flavor was just "ok". Definitely had the fast food Asian feel to it. All in all, we would go back for burgers, but I probably wouldn't get the teriyaki chicken bowl again! read more

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Just because the world is in a pandemic doesn't mean fast food quality should plummet! I mean, come on JACK IN THE BOX... what's up?! Ordered 4 tacos and an order of curly fries and they were both terrible! The tacos were so greasy, the lettuce was wilted and they tasted like they were fried twice and sat for an hour. The curly fries were barely OK. It was like they accession the bottom of the bin and I got more bits and pieces than actual curly fries. Just very disappointing. Drive thru did go fairly quick. That's about the best i can say about this place. read more

Jack in the Box is a decent fast food restaurant. They offer a lot of lunch/dinner items along with breakfast. The restaurant in O'Fallon, IL is very clean which is a huge plus! The staff do their best to get your order correct and they serve you with a smile! Another big plus about Jack in the Box is the Freestyle Coke company choices! I love this! The kids love their chicken nuggets and I enjoy the Ultimate Cheeseburger. It is so tasty. The Ultimate Cheeseburger is probably the great fast food burger. It's the one burger that when it's served to you, it looks just like the picture on the menu. read more

Jack in the Box - Burgers Near Me - O Fallon, Illinois

No line in the drive thru. Speaker was very quite / soft. The girl at the window was wearing a furry fake leopard fleece / jacket?? Just caught me off guard. I got the Homestyle Ranch Chicken Club small combo. The fries were hot and fresh, but the sandwich was kinda..... sloppy? Hard to explain but I've had better at different Jack in the Box locations. I was just passing through town so likely won't ever be back. read more

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As previously noted Jack In The Box is fast food but historically did set themselves apart with "different" menu items. After attempting to patronize this as well as other locations in the St Louis Bistate region, I have found all of them to be closed at all hours of the day/night. Friends and Colleagues have reported the same. At this point It is not clear what is going on with Jack In the Box but unfortunately it appears they are fading away?! read more

I bought the Smash Jack today - Terrible sandwich - tasted like it was made hours ago and just warmed up. It cost about $3.00 more than a McDonald's Quarter Pounder and the Quarter Pounder taste a lot better. How these people stay in business is beyond me. read more

I just tried to order for 3rd day in a row to be told they are closed for the day. While the employees sit in dinning area on there phones. I asked why are you closed, and the lady tells me she don't have time for this shit today. This place is horrible, is worth 0 stars. One day the guys who ran the night shift was smoking weed outside in his car, and tells me he they are closed because they don't have power. While all the lights are on, and he talking to me on a headset ran by power. This place need new employees very badly. read more

we waited in line for 10 minutes before someone took our order. We ordered 3 shakes. whenever we got to the window after we paid for their over priced shakes we then get told there is no ice cream left and couldn't give us a refund. read more

Slow but still good food for the time of day err, night. So that's a tough one... Do you wait around 15 minutes with only one car in front of you... Or do you find another fast food place open at 2am....hmm read more

Jack in the Box - Burgers Near Me - O Fallon, Illinois

went up to the window so i could get the food i paid for and ordered for pickup and this woman said they weren't taking orders and then closed and locked the window. never got a refund or my food. read more

Waited in line for 10 mins and no one took our order. There's never more than 2 cars but service is always extremely slow and you have to wait forever just to place the order. I'm surprised they haven't closed yet. Won't be back. read more

Placed an app order around 11:00 am today and I wasn't far from the restaurant. On arrival there was no one in line and the dining room was closed. I let the employee know that I placed an app order she said pull up and I literally waited almost 20 minutes for my food in the drive-through lane. When I did get my food my curly fries were cold and our chicken sandwiches were missing lettuce, pickles and the good good sauce. These items should have been on them. The restaurant in general looked really run down. This location needs to get it together. I've never had a burger from here so not sure if I ever will. Good luck JITB. read more

Just ordered from the app and picked up on the drive-thru. No bacon on my Sourdough Jack. You owe me bacon! read more

I stopped in to grab egg rolls for a quick snack. I pulled up to the drive thru and order. I arrived at the window and the girl working couldn't be bothered with me because she was ON HER PHONE! When she finally realizes that she's at work she took my money with out a word. Handed my change and then food without ever saying a thing to me. Egg rolls were luke warm. Next time I will drive right on by and go to a place where training is given and employees are taught to respect the customer. You can do better. read more

!!SERIOUS HEALTH CONCERN!! Our experience was disgusting. The employee was rude to us through the speaker. He actually slammed the window in our face and then proceeded to stare at us with a look you would see from someone about to fight you. He thrust our food out the window towards us and didn't say anything until he noticed that a male was now staring back at him. He had an open cut on his left hand that was bleeding all over the counter as he handed us our food. I went in to talk to the manager and the first employee looked at me and shook his head no. Finally he called for the manager and naturally it was the man with an open cut bleeding everywhere, who had handed us our food that my children were supposed to eat. When this man heard that someone was asking for a manager, he came and asserted himself aggressively leaning over the counter. He still had the open cut and was bleeding on the front counter now! I pointed it out and his reply was "this just happened". Please do NOT go here if you value you and your families health and safety. Not only is there risk of serious medical illness coming from this place but this man also gives off the impression he would be willing to physically fight you. read more

If you're looking for late night food, look elsewhere. Jack in The Box is my favorite fast food chain but this location is the absolute worst one I have ever, ever been to. My boyfriend works nights and seven times now he has gone to their drive through after work to be turned away due to "servers being down." Almost every order I've ever received from them has been wrong. I've ordered a burger and gotten a chicken sandwich. I doordashed the chicken strip meal and recieved the drink and fries but no chicken strips. This place is ridiculous, they act like they simply don't want to be here. Save yourself the trouble and go somewhere else. read more

The food was pretty good. I didn't care for the dried out over cooked fries. The staff was friendly and they provided suggestions on places to visit while in town. I enjoyed the spicy chicken tenders, they had a perfect crunch. But, one of the tenders had a rubbery texture. Overall,it was a typical fast food dining experience. read more

Jack in the Box - Spicy chicken tenders and Seasoned Curly Fries. - Burgers Near Me - O Fallon, Illinois

They had no burgers and no breakfast, only fried foods, at 12:30 in the afternoon. This is a huge inconvenience because we are traveling.

Popped by to pick up breakfast. Super polite, super friendly young man at the drive-up. Croissant yummy as usual.

Worst place of business...OR I have no idea what they call this place! Attitude-messy-greasy..sitting in drive-thru for 10 mins..nobody in line and cashier on her headphones (personal NOT work)..left WILL NEVER return read more

We don't have these where I live and I was looking forward to having some. Poor girl behind the counter must have just had the worst day of her life. She sure acted like it. Food was pretty good. Filled out the survey and returned next morning for BOGO breakfast sandwich. Ahhhh, what a difference employee attitude makes in your experience. Restaurant owners and managers take heed. You have much more control through your employees thank you do your limited menu. read more

Yup, it is jack in the box. Kinda dirty on the inside. People are nice enough, though. Their food is definitely a guilty pleasure; it is still just fast food, though. read more

Incredibly slow drive thru service that ended with our order never being taken because after waiting 15 minutes no one ever came to take our order; nor the car in front of us; not the ones behind us. We all just left. read more

Dont waste your time coming to this place. The lazy staff will tell you they are out of meat and can't make anything. As you leave from the drive thru and look in, all the employees are just sitting around on their phones not doing shit. Take your money across the street to Taco Bell, at least you will get food. read more

So my girlfriend and I get in line behind 2 other cars at the drive thru at 11:28. We finally get to the window at 11:40 and get asked to wait. Five minutes later she asked for our order. My girlfriend ordered the grilled cheese burger but gets cut off mid order. "You want what"? So she tries to order it again. "We don't got the toppings for that". So she tries to order the spicy nacho chicken. "We don't got the toppings for that either". So she just orders a lemonade. "We out of lemonade". Worst fast food experience of my life. read more

This is the worst Jack in the Box. I try to give it every opportunity to improve, but today I went and there was a sign on the drive thru credit machine down. Well ok I had cash so I ordered waited like 10 minutes to get to the window presented my cash and they said I don't have change for that. Nothing on their sign said exact cash needed. So after that wait I had to leave empty handed as they were not accepting cards or cash. So no more chances this location is dead to me. read more

I've been to this location several times, and it's had it's ups and downs, but today will probably be the last time I ever go. The woman working the window was incredible rude and took 3 tries to get my soda right, which she never got right. She forgot items and was rude when asked to get what I paid for. When I got home the sandwiches I ordered were poorly made (things missing, chicken was over cooked, poorly assembled, etc). I could understand this maybe if this was during a rush, but I was literally the only customer there, no one inside and mine was the only car in the drive-thru. If I could give zero stars I would... read more

I am concerned. The Ofallon, IL location needs Leadership to step in quickly and get it up and running right. Some employees are not providing good customer service and food is made carelessly . Let's do better and get responsible. read more

This place sucks. Hire someone with a high school diploma and that can listen to someone's orders. I don't know how many times they have to mess up orders before they can get something right. I'd stay away from this place and go across the street to Taco Bell. read more

The girls up front didn't want to be there. They spoke only when necessary, did not greet anyone and if someone would have smiled their face would crack. Food was what we ordered but definitely not served with a smile. read more

Extremely slow drive in but was Sat afternoon, went inside. Tool over 5 minutes for them to take my order when no one in front of me. Screwed up order and I left before realizing they didn't give us the tacos we ordered. Don't recommend on Sat afternoon read more

I normally love Jack in the Box for a quick place to stop and not spend a lot of money. I have never EVER had to spend 45 minutes in a drive thru until I came to this location. The food is sub par, and the employees seem to have literally no sense of urgency. Not a bad chain but do not come to this one. Hopefully someone in their corporate office sees this review and fixes this. Severely disappointed, almost thought about reporting it to the BBB... read more