Went by at 3AM and they had a handtruck blocking the drive-thru with a sign stating "SORRY CLOSED." This wasn't the first time it's been shut down around this time for cleaning. I would guess it's an everyday occurrence, but I'm not willing to invest my time to investigate. Not entirely honest about being 24 hours. read more

30 plus minutes drive through wait with only 3 card in front of me. Definitely one of the worse Jack's I've been to.

Store and drive through always closes early. And the drive through is supposed to be open 24/7. Franchise needs to shut down this location

If I could give this place no stars I would have. Waited in the drive thru for a few min and nobody was moving so we backed it out and went inside. I ordered a ultimate cheese burger on sourdough. 15 minutes later they hand me my food and the bun is soggy and not even grilled like it's suppose to be. So I bring it back up and simply ask them to just put it on the grill for a minute. The employee told me that the bread crisper was broken. I mentioned that it's cooked on the grill and she just shrugged. My fries were also just a huge clump with no salt. I understand that you were busy and I patiently waited but when I pay for something it better be made correctly. No excuse for such bad service. read more

I was in the area and decided to go into this location. BIG MISTAKE. The place was dirty, A gentleman was standing there before Us and We waited for 10 minutes before the manager came up to take our order. There were two ladies and a male working there, calling each other bitch, shut the fuck up and yelling at each other. I don't know who owns that place but I am sure owner does not know what type of employees work there. read more

Worth service ever !! They have 5 people 2 in the grill area one in the fryer one in the drive thru and one at the front counter . It took them 5 min to take my order because they all attending the drive-thru . If you don't know is jack in the box main money maker . After I order my food I waited for 10min . How do I know because I saw the timer in their little window I asked the girl that took my order if my breakfast sandwich was done ? because there was one sandwich that they made and no one was taking it . She went look at it and told me no . So she asked her supervisor that was at the grill if my sandwich was done and this Caucasian girl responded in a very angry voice that she was waiting for the meat !! I wait it another 5 min and I just grab my coffee and I left . As a reminder JIB is a fast food restaurant no a I'll get it done when I can restaurant! First time in that location for me and last . The attitude sucks big time . read more

Jack in the Box - Fast Food Near Me - Milpitas, California

I ordered $25 worth of food Stephanie prepared my order. I asked her for a cup of ice for my bottle of water I ordered and she asked me to wait in line again and re-order. I said can I just please have a cup of ice and then she finally gave me cup of ice but with attitude. I drove off and I realized she forgot my bottle of water I ordered so I came back and it was a man in the counter. I asked for my water and I asked who the manager is and who was the woman serving them Stephanie came in the window and I said she forgot to give me water and may I add that she was very rude. She said because I had to take more orders. I told her that I just ordered $25 worth of food and she shouldn't be rude to her customers. I told her that I just ask her a cup of ice and she thinks she should be rude to me. No need to be rude. I told her that being kind is free. Then she walked away and rolling her eyes at me. I am a consumer too and I treat my customers with the utmost respect because I have a job because of my customers. read more

Since we where in a rush to run some errands. We just had to here and order out.. nothing really to expect it's fast food. But we got our order pretty fast (thank goodness)... not like other jack-in-the boxes I've been too. Haha. But the employees where pretty nice.. also, thank goodness we had our meals that we ordered.. read more

This Jack in the Box is terrible. Today I ordered a jumbo jack and they only gave me meat and cheese. It's supposed to have lettuce, tomatoes, and onions. Another time I ordered a grande sausage burrito and got no sausage only eggs. Both times I didn't notice until I got home. Dine in or check your food before you leave. read more

This place was very unclean the trash was flowing out. The floor, tables and bathroom was horrible. Management really needs to take action in customer service.. this place was gross read more

There's this one worker whose name is Jose. This employee had the friendliest attitude I have ever seen in any drive thru. He cracked jokes and had us in good spirits from the menu to the window. He also made sure give us plenty of napkins and got all of our items. Thanks Jose, you made our night. Double points for the great spirit at 1am. read more

It's my second time leaving disappointed drive through takes forever and poor service

1:42 Am this nice guy seems really over worked and I'm pretty sure it's only two of them right now not even mad at them I'm mad at there management they told me to pull up to the front and there is a fuckin dmv line of cars waiting for there food at one point when they came out with literally bags worth of food they went to one guys car and said they'll be right back and I'm like # 5 after that guy just all and all I never write reviews but I've never had such a bad experience at this location I think it was just the night shift they need more workers tho read more

Food came out to fine and fast. Only problem was dining area was filthy. I had flies dive bombing me as I tried to eat. Had to take my food outside. read more

Worst experience ever, puked up to the drive trough to order, waited there for exactly 5 minutes and no one ever took my order, I drove up to the window and let them know that no one took the other, note this was during lunch hours so the drive trough line was very long. The lady in the window asked me to go circle back around! What kind of service is that? I come here a lot since it's like 2 minutes away from my job and because it's one of my favorite fast food restaurants but with employees like this I rather drive 5 miles. Also the lady asked the other guy which looked like the manager and he was the one that instructed for me to get in back of the line again. I wish I would've picked up his name. Anyways, bad customer service experience. Didn't even eat nothing in my lunch break because of that. read more

3/25/2020, @ 10:39pm, drive thru order #103, my credit card was returned back with bunch of oil grease. This means you touched the food and collected payments with the same hands with out washing. It is totally not acceptable especially during the pandemic spreading. If I get affected I will come back to you! read more

All the workers who works there are cr*ck head, and sometimes there deserts food are old. Another thing they never get your order right, an you'll miss items . read more

Came here at 11:00 pm. A woman (obviously a staff member) was holding the door open. When I was 20 feet away, she muttered something... her lips read "oh no" and closed the door before I got there. It was locked even though the sign said the dine-in closes at 12:00 am. I had to knock to get her to open the door, which was when she told me they were closing the lobby early due to being under-staffed (people were still eating inside, but ok fine). I was holding the door open with my hand but she forcefully shut it. pretty rude imo. Yeah it's JitB and I don't expect excellent service. But I'm going to complain about it when it's this bad. read more

Ok this place either gets right or gets it wrong. Its pretty hit and miss with getting orders correct. So if its late at night and you need a snack beware you might get home with half your order. So good luck and happy eating. read more

Went through the drive through and ordered 2 happy meals on the menu one was for $2.99 the other said 3.29 but on the screen they had different prices $1.50 more per happy meal when I confronted them they had no explanation and was talking to me like I was stupid saying they don't get it and what do I want I simply said for your menu prices to be accurate. Then they got rude so I sped off. Your not going to scam me. read more

I have gone to this Jack In The Box a few times and this is the 3rd time they mess up my order!! I give them a call and what does the manager do yells at me over the phone and says she is no longer giving me anything lady!! She was rude and has a attitude problem they always mess up my order and they never get their orders right and they need to fix their drive thru speaker it sounds like if they are under water!! read more

Who doesn't love Jack In The Box? This place's drive thru is 24 hours, I believe. It's crackin during the weekends on late nights so the line could get long. The staff here is also very nice and funny. One of them tried to joke around with me and my friends while ordering. In the end, they hooked it up with loads of buttermilk. :D read more

This is the greatest Jack in the Box of all time. The drive thru staff is always on top of everything and always in a good mood. They never skimp on sauces or make you feel like a sauce hog. They've never gotten my order wrong once. It's a great spot to go to for late night munchies with a convenient location right off Montague Expressway between 880 and 680. read more

Lousy service. Took 10 mins order when no body ahead of me and took 20+ mins to get food.

This is literally the worst Jack-in-the-Box I have ever been to. Every single person that works here has always been so rude and so disrespectful. It's the closest one to my work which is why I keep coming back, but I'm just going to look for a different one at this point because I'm so tired of getting my order wrong and dealing with rude people. I was just helped by a lady and she was just cussing in Spanish the whole time. I think she was even the manager which is even worse. I speak Spanish but a lot of people can't tell ( I don't look Hispanic) and I'm not sure if that's why she kept foaming at the mouth with cuss words, and let me tell you I am not conservative whatsoever but I just find it so disrespectful that she had an attitude and kept cussing. I asked her for large curly fries and she didn't even get that in my order, when I asked her if she had gotten the curly fries in the order she gave me an attitude about it. I asked her for no lettuce because I am allergic and of course I got my tacos with lettuce. Thanks lady! I've also been here in the afternoon and there's a guy who helps me who is just as bad! The attitudes are crazy here. read more

I used to come here at late night. There's 2 Indian ladies worked here. There was no car behind me, but one of the lady told me to pull up to the front and wait for her, ok, right when I just get to the front, all sudden she walk out and give me my bag of food, and tell me I supposed to park at the one right next to the drive thru exit next time. When I get home, you know what, I'm missing a jumbo jack burger. Strange, why would she told me to pull to the front when no one behind me? Then walk out right away to give me the bag? Then try to distract me of where I suppose to park? Who can park at that spot? lol the burger ain't cost that much but used all that weird tricks is lame ... never come back here again, that lady is so rude and disrespectful. What I don't understand is why tell me to go to the front and try to distract me when there is no car behind me?? Only weird ppl do weird stuff lol. There's no reason to tell me to pull up front after I pay when no one behind me, and try to distract me by talking about where I should park so I don't remember to check the food. End up give missing my burger. read more

This location has the best late night drive thru staff ever. I was hesitant because of other reviews, but had few options for a late night food run. I only saw 3 employees and the drive thru got busy. An item was missing from our order, and they were apologetic, gave us our item plus extras. Overall just a pleasant experience. read more

I swore I would never eat at this Jack in the Box again but foolishly went back. Wanted to try the new Blazin' Chicken Sandwich. The chicken was so overcooked that it was shrunk down to half the size it should be and was some dark shade of burnt brown. The soda syrup mixture wasn't tuned right. Dr. Pepper tasted like colored water. And please do some modernization. The menu board inside looks like it has been there since the 80's. All dingy and stained. read more

Great for a quick snack for a very low price. It has it's own very secluded little spot behind some houses and a gas station. If you don't look carefully, you won't be able to find it. I stumbled upon this place a while back when I was getting some gas but also somewhat hungry before I headed off for a little road trip to Sacramento. This place is quite small but it makes due. It used to have a working kiosk machine but now it only accepts credit card which is a bummer; have no fear! They still have human to human cashiers so if you only brought cash or card, this place will still take your order. As far as fast food restaurants go, this place is decent enough if you don't want to spend more money than a few bucks. Inside, it is very clean but also somewhat dark but that is because they are covered by towering three story houses. The cashiers and workers are very courteous and do their job to help you through with your order. The workers change so often so sometimes you may get the most courteous and helpful employee but other times you may get someone who is very grumpy who just wants you to order and leave. I say come here if you're in the area for a quick fix. Parking wise, its small and there is one way in and out so if there is a line at the drive through, you might be waiting a while before you are able to leave the little restaurant. read more

Wrong food was received, rasberry ice tea tasted like water with a tad bit of sugar.

one time i went through the drive thru and got all my orders for free because the trainee forgot to take my money LOL but this one time i went i saw the Cashier lady handle the food with her hands..WTF bitch! wash ur hands before u touch my fries like that. read more

Place sucks says it opens at 6:00am and an worker seen me outside in the rain and they didnt even acknowledge me, DO NOT COME TO THIS PLACE!!! read more

The staff is a bunch of unfriendly rude clowns! First of all they screw my order and then unapologetically argue about it. Hope they review their staff and get real human beings there. read more

If I can give this place a negative star I would. I came here with my fam 12/14/17 and ordered 2 jumbo jack, a sourdough jack, and we had a coupon for buy 1 get 1 rib eye sandwich free. Long story short, the manager wouldn't give us our sourdough burger because we already had a free rib eye sandwich but on our receipt showed that I paid for my sourdough jack. a couple of minute cursing, yelling through the drive thru. the manager decided to call the cops, so I pulled over and park and got inside and told that a$$hole to call the Mothaf*cking cops Biaaatch!!!!.. anyways, cops wouldn't waste their time over a burger so the B!tch a$$ manager decided to hide like one. I didn't want to waste anymore of my valuable time over this so we lefted and enjoyed our mini vacay. read more

Garbage service 45 minute wait time to get fast food every time and that's a joke!!! Worst service in Milpitas do not get food here it's cold by the time you get your food!!!!! read more

Got a Jumbo Platter this morning around 12am and they forgot the syrup and butter.... that's like a given, to include it..... I get to work and had to eat dry pancakes..... read more

I tend to come here late night for some tacos. Food here sucks because it is fast food. But it's cheap and you can't beat two tacos for 99 cents on a drunk night. read more

I don't usually write reviews for fast food restaurants because they are all pretty much the same in service and food quality, but this has to be the best Jack in the Box I have ever been to. Customer service is awesome. Food comes out at a reasonable time. Most importantly, their food is so much better than the other branches I have been to. I have to compliment their tacos because they have so much less grease than the others and filled with veggies and meat. They actually fill their curly fries in the case it comes in. Burgers are clean and neat and not messy like most other branches. read more

Love this place! The Jalapeno poppers are the best!! Love their curly fries and tacos! I can eat there tacos for every meal! They have the best curly fries! You can't go wrong with jack in the back! By far the best fast food around! read more

They suck 2 managers in front while there's only 2 people in front of me and took them 10min just to take my order ! Is this is suppose to be fast food ?? Don't ever come here .. No star ! read more