I've been going to this specific Jack in the Box location for 25 years, as long as I've lived in Milpitas. I've gone to this place well over 100 times in that time period have never really had a problem with them. Probably 75% of the time I go through the drive-through and order verbally, because I'm going home or to work with an order for multiple people. I've never used the Jack app, to be honest -- verbal orders are fast enough at this location and I've never seen the drive through line, day or night, come close to the street. All that being said, though, we have not gone inside this Jack in the Box for 2 years during the pandemic. Prior to the pandemic, the inside was always very clean and new-looking, although we only ate-in 20-30% of the time. Maybe since the pandemic they've had staff problems or shortages? It doesn't seem a lot of people want to do this work any more, and I don't blame them. But, I will say that I've used the drive-through at this location about 4-6 times in the past year and never had a single problem with the staff or the food I drove away with. Believe me, I've seen screwed up fast food places that can't ever get a single order right, always missing stuff, etc. That is not this place, not in 2022. read more

This place is horrible. They are always forgetting things every time I order and they make us wait.

They put insane amounts of oil in your fries box that it leaks through the bag.. also you can constantly see the employees go to the rotten Robbie across the street and buy wine coolers. Same girl served me these fries.. read more

Jack in the Box - Chili Crisp Flavored Seasoned Curly Fries Soaked in Oil not worth $4 you can buy more fries with a small ... - Fast Food Near Me - Milpitas, California

Night crew has Bad food service an they forgot things I paid for I do not recommend this location

Don't waste your time getting a delivery from this restaurant. The order is always wrong. The order on my receipt was correct but how can they not see that? I always tip my deliveries, but this is one of the reasons why people don't tip. It's not that hard to confirm what's been ordered. read more

This has got to be the WORST location ever. I just got home after receiving my order at 6:45 PM on 3/4/26. Whomever cooked my onion rings did a horrible job. Half the onion rings were burnt to a crisp, extremely greasy and clearly sitting out in old grease for God knows how long before being packaged and served to me. The person who cooked these KNEW they serving OLD, greasy, inedible food but was too lazy and cheap to make a fresh batch for a paying customer. So, basically Jack in The Box suckered me out of $5.00 and after a long, hard day's work, I can't even get a decent meal. I'm too tired to drive the 6 miles back to Jack in the Box to correct this. Let me tell you, In this economy, every dollar, every french fry, every onion ring counts! Who is the Manager at this location?? This kinda stuff always happens at this location. If they don't get the order wrong, they'll give you brown lettuce for your salad (yes, that happened to me). I'm sick of this place. Corporate needs to do something. It's unfair to the customer. read more

Jack in the Box - 3/4/26 - They actually served me greasy, old, burnt onion rings. I threw them all away and wasted $5. Shameful. - Fast Food Near Me - Milpitas, California

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The worst teriyaki chicken bowl ever. I don't advise anyone to go to the Jack-in-the-Box in Milpitas. This chicken is hard as a rock. This is the kind of food you'll get. read more

Jack in the Box - The worst teriyaki chicken bowl. I don't suggest anyone going to the Milpitas Jack-in-the-Box. - Fast Food Near Me - Milpitas, California

Giving a one star because of the service i got tonight at the drive thru. I was asked what sauce i wanted. I asked for the buttermilk sauce aka ranch 5 of them . I have large curly fries and 7 piece stuffed jalapeños lady only gave me 3. Customer in front of me asked for extra and did not receive extra per his request. If you wanna charge me for extra i dont mind. I want what i asked for as a paying customer. Plus i didnt even get my receipt. Should always be given or put in the bag of food. Did not feel welcome for the ambiance i got through drive thru. So inconsistent. For awhile they were doing good now dropping again. read more

Jack in the Box - Large Curly Fry Stuffed Jalapenos (7) Large Bacon Double Smashed Jack Combo - Fast Food Near Me - Milpitas, California

If your system is down Tell your customer it will be Over 20 Minute wait in line so we can say NO thank you and drive off. This is NOT ok read more

The ladies that were working tonight 11/5/24 around 8:30pm are great!! They were all working super hard and efficient and kept a smile while helping so many people. I did a mobile order and it was ready to be picked up before I got there. Although they were out of something , I got upset gave off a little attitude. But the lady in gray shirt offered some other items to make it right. I work with customers also. I should have known better than to give off attitude. I apologized to her. And said that her and her team are great. Even the girl that was doing the drive thru checked up on me while waiting . And she was killing it at the drive thru and the ladies making the food were just as great keeping up with everything. And the store looked super clean. I hope the rest of their night goes smoothly. Thank you for the service you ladies provided. read more

Burning Hot inside. No AC. Cashier said the AC sometimes turns on and turns off whenever it wants. However, food was the same as any other branches read more

Terrible attitudes and terrible customer service. The filter in the freestyle machine needs changing because all the drinks have a funky after taste to them. The staff doesn't pay attention and seems to hate their jobs and the customers. They do have the original munchie meals though, but don't count on them to make them with any type of care. 0/5. read more

This Jack in the Box is NEVER on time with their food service! It's usually dirty as well. They have no management to hold anyone accountable. So disappointed in this establishment. Im giving them a one star because there is no ZERO star rating. read more

Isn't much to say about this place. Jack in the Box has its own appeal compared to MD and BK which tempts me to order from it every now and then. The food here is decent actually. read more

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Once again, this place fails to offer honest service! They are ripping off their customers with their food proportions! ***BUYER BEWARE!!*** They are swapping out the hamburger patties here!! If you order a REGULAR jumbo Jack, they will give you a value patty instead of the right size patty!! For instance, the double Jack, it uses 2 skinnier patties to give the illusion that you're getting more, ok fine, that's by design. HOWEVER, what is not by design is when they use the SAME SKINNY PATTIES for the REGULAR burgers that use the FATTER and FULL SIZE PATTIES!! This is the second time in a row they do this to me! I ordered a #6, a REGULAR Jumbo Jack with cheese, but instead of the full size patty, I get the value patty they use in the value jack or double Jack! All you see is a SALAD! - All stuffed with lettuce, tomato and ONE SKINNY PATTY!! THIS IS THEFT!!! THIS IS NOT WHAT I PAID FOR!! Who knows how many people they are doing this to! IF YOU COME HERE, CHECK YOUR BURGERS!!! THEY ARE ROBBING YOU HERE! THIS IS DISHONEST!!! They think they are being sly, but no, they are being dishonest thieves!! CHECK YOUR BURGERS!!! read more

They never get orders right. Dont even waste ur time because it would be better if it was shut down. Put ketchup on my burger when I specifically asked not to and now it just cant be eaten. Worst fking place ever. read more

Every time I go here same guy , Mexican guy, he always tells me he runs out of buttermilk 3 times , and always rude about it , if he doesn't like his job he should quit, don't take it out on paying customers, now I just go to the one on Landess read more

Ordered 7 jalapeño poppers to share as a late night snack, they looked great but sadly tasted like stale jalapeño poppers that were refried after sitting out for awhile. Usually the food quality at this location is decent but since we only ordered one item, it was a disappointment this time around. In the future, Quality control check would be appreciated. read more

Jack in the Box - Jalapeño poppers that look great but tasted questionable - Fast Food Near Me - Milpitas, California

Hands down the worst Jack in the box I've ever experienced. I was excited because we moved close by, and we normally love Jack, but this place is terrible. Drive thru takes forever even with just 1 or 2 cars. Rude staff. Inefficient all around. Plus I made a mobile order that included ranch sauce, and they said they didn't have any ranch. Not once in all the Jacks I've been to, have they been out of ranch haha. Disappointing location, located in what would be a very optimal location. read more

The restaurant is closed on Christmas Day despite being listed as open on the schedule.

I've tried giving this location opportunity time and time again. The location is convenient but staff is so rude. Always hear them talking smack about people or just down right are unhappy with work. Came today through the drive through lady seemed to be in a bad mood. She was rushing us when we weren't done letting her know how I wanted my burger and got annoyed every time she had to go back to edit. Her tone changed and was being rude. I'm sorry idk what's happening in there but we're not responsible for it. We left. I'm sorry but I refuse to dismiss that type of service. No thank you. Please talk to your staff and give proper training in customer service. It's very disappointing. This happened at 12pm. read more

I ordered from this location after work one evening and got terribly sick. The meat was burned but I didn't make much of it. I had food poisoning for days. I thought it just have been smth else. I went there today again and again I'm throwing up and have food poisoning after eating their Ultimate Cheeseburger. Their meat has to be expired or something. I have never been this sick. Stay away ! read more

This fast food restaurant is conveniently located in Milpitas, close to north San Jose. Ordered chicken teriyaki combo with ice coffee via drive through. Staff is friendly. Taste yummy! No complaint! read more

Jack in the Box - a bowl of food - Fast Food Near Me - Milpitas, California

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This Jack in the Box was not a very good choice. The fries were cold and in small pieces, filling the medium box. When I took a bite from my Bacon Ultimate Cheeseburger, it was old, hard and overcooked. Filled with grease. When I swallowed I could feel my esophagus being scrapped by the burger meat. I don't recommend you come here, the service is poor and it's already rated 2 stars. Doesn't help that the lady who served me was rude. Never eating here again, I hope you do the same. read more

Jack in the Box - Bill - Fast Food Near Me - Milpitas, California

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So, you all want my first impression of this place? Well, here it goes. The service may be good, and the food might be fantastic, just like at other Jack in the Box restaurants that I've been to. However, their lack of effort in picking up the disgusting trash that people leave around the front entrance and dining area, or preventing the vandalism that takes place inside the bathroom, is pure laziness. It's like they don't even care or value your concerns at all. As a daily customer who only wants to visit this location for the great food experience and atmosphere, I am disappointed. They've totally lost their commitment as employees to uphold the rules set by the Jack in the Box company to always provide a clean appearance, great service, and respect to their customers. Instead, they have failed terribly. Sometimes, they even lack the speed and preparation of the food when it comes to delivering the demands their customers have requested. It's truly embarrassing. Lastly, not to mention, they decided to establish this location surrounded by many apartment residents. What if some of the neighbors are vegetarians and don't want to be forced to smell meat 24/7, day and night? Now, I call that poor location planning. So, I am giving this place 2 stars only because their food isn't terrible. It's the other things that I've mentioned in this review that contribute to my decision to rate this place two out of five stars. SAD!! read more

No stars at all worst costumer service.. my salad was frozen I was trying to call the number and no one answered.. this is the second time this happens to me.. never coming here again read more

A late night stop after picking up my niece from her job. Now, an employee must have called in sick because the drive thru line was so slow, with only 1 vehicle in front. I ordered 1 meal, the teriyaki bowl, no chicken (vegetarian) extra veggies and sauce and a shake instead of a drink ( I'll play extra) plus the meal comes with an egg roll. Well, the wait...too long, way too long. I could see my whipped cream melting into my shake sitting by the window looking at me. I finally got my order, I opened it at home and there is extra chicken... whaaaa!! No!!! Please dont give me extra egg rolls for the wait, which I initially appreciated but then you mess up my 1 order. I'm taking a star away for that and please, please...get it together Jack! read more

Jack in the Box - Menuu - Fast Food Near Me - Milpitas, California

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Well to start the floor was sticky tables were dirty soda machine was on reset asked cashier to help not friendly the mats from floor on table food on the floor in the back food good as always but maybe they were short handed read more

Jack in the Box - a table and chairs in a restaurant - Fast Food Near Me - Milpitas, California

ordered tacos from the drive thru I found a taco that literally had a bite in it & was stuffed with chicken nuggets? I didnt order nuggets...if they were so hungry, just take the taco; why would you take one bite and put it in the bag? read more

Absolutely disgusting. They have no manners whatsoever. I also bit into a taco and found this in my mouth... how sickening. read more

Jack in the Box - bit into a taco and I felt something weird in my mouth so I went in to pull it out and this nasty plastic came out. Absolutely sickening - Fast Food Near Me - Milpitas, California

Ruby at the drive through was super helpful, cheerful, nice and got my order down to a T. She threw in extra ranch unlike some others places *ahem ahem* Carls Jr. Thank you Ruby for making my drive thru experience a great one! read more

Terrible drive thru service. Drive thru speaker is muffled so it is hard to understand them. At the window, the man did not say a single word. Doesn't greet, doesn't repeat the order, doesn't ask for payment and doesn't ask if I wanted any sauces. Just gave my order and continued to obnoxiously chew his gum. read more

Just had the worst customer service experience Carlos let me know that honking my horn at a car sitting in the drive thru is a personal threat. " is there a problem " in a Threatening matter. I have a problem and I'm not scared of some fast food punk I hope this kid corrects his attitude these are the kids that get caught outside, and I hope management finds this. And no I will not be coming to this location anymore the service has taken a hard nose drive read more

I ordered for delivery using their app. They use Uber drivers to deliver their food. It came missing 2 large drinks and a plain burger for my child. One item I normally let go as it's too much of a hassle to contact and complain. However, missing 3 items is unacceptable. I tried calling the store with the number listed on Yelp and on the order info and either get hung up on or get a garbled noise and then hung up on. I tried calling Uber support but they said since I used the Jack app I need to contact their customer service. I tried calling the delivery person directly but the number they provided is no good. Says all calls are blocked. Basically...I'm here pissed that my child didn't get her burger and there's nothing I can do about it except look online to see how I can go about getting a refund. read more

Went to this Jack in the Box location on Saturday around 1:30p via the drive thru. Employee Lucifer Miles (unsure if real name) took order and my debit card and had me drive around and wait in the front parking lot for my order. Lucifer gave me my meal without my debit card (my bad for forgetting). Went home to eat and rested all day at home. Woke up the next morning and realized my debit card was missing and saw 5 fraudulent charges on my account totaling to almost $500 occurring the Saturday afternoon & evening before while I was at home resting. Returned to this Jack in the Box the very next morning on Sunday to notify staff of my forgotten debit card. Verified with one of the employees that Lucifer's shift ended @2pm on Saturday (after I ordered) when the fraudulent charges occurred. Spoke with Manager Felipe Contreras on the phone who was presently unavailable asked me to return Monday morning which I did. Felipe Contreras was incredibly rude & disrespectful and insinuated I was lying even when I politely explained to him I hadn't gone anywhere else or used my card since purchasing my meal there on Saturday. He remained unapologetic. I just needed Lucifer's name as the last person in possession of my debit card to submit my fraud claim. Bad manager equates to badly managed staff that allows employees to steal debit cards and accuse customers of lying. read more

I like Jack in the Box. In fact, that used to be my preferred choice in junk food but I haven't been eating there in ages due to the fact that it's high in calories, fat, and carbohydrates. If I were to indulge, I would rather experience my intake at a restaurant, not a fast food chain. My sister and I decided to come here for 2 reasons: 1) her fries and 2) my diet soda. We were given a code to text for 2 free tacos during the Sharks game but we didn't care for it because I remembered it after I ordered - but staff were nice enough to add it to our order w/o any problem. When at the window, I did a few impulse orders however, I did not feel any remorse. I tried the new Pizza Bites (3 for $1.99). The thing comes w/ marinara but because I ripped into it so quickly, I didn't see the sauce till afterwards. The pizza bites reminded me of those Totino's things... fried perfectly and bursting w/ pizza-flavor. I also ordered the $6 Jack's Munchie Meal (available after 9PM). I opted for the Exploding Cheesy Chicken. A box comes w/ fries, 2 tacos, and the featured item. The tacos were so crappy yet so delicious. The fries were overly seasoned but what I enjoyed was the sandwich... the cheese sticks made this sandwich awesome. I'd order it again. Thank you for making me feel full the entire next day. read more

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This place is lucky to receive one star! Last night at about 10:30pm we arrive to the drive thru which the line was out the parking lot on to the main road. We placed a 2 mobile orders and 1 order at the window due to it being a customized order. We cancelled 1 mobile order. We asked the woman at the window "how do we get our money back for the cancelled mobile order?" , she had no idea, we had to repeat ourselves several times. A gentleMan then comes and is very rude and explains what we need to do. Hands us the other mobile order...which was wrong. We gave it back to be corrected and again it was wrong again...he says "can you check and make sure it's correct"....and again WRONG! After 3 attempts who knows what they could have done to our food. The customized meal that we ordered...was correct but they forgot our drink. Smh! Overall bad experience and I don't recommend this Jack n Da Box . Bad customer service and they have the wrong people running the place at night. read more

Don't come to this location if you have 1 am munchies. The food was done correctly but being rushed through ordering was not ok. Trying to ask what sauces they have and being told "all of them" is rude. They need to work on their overnight crew. read more

Justified trying their Bacon Insider Burger after running 10 miles that morning. First fast food Ive eaten in months. False advertisement! The burger looked no where close to their billboards! It is the size of a small hamburger at Mcdonalds. I posted a pic of the burger. I'll stick to the usual sourdough jack next time! The curly fries with ranch dressing were great though! read more

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Now I know you shouldn't expect much out of fast food employees but the service I got this afternoon at this Jack in the Box was disrespectful. I ordered my food in the drive thru and the Asian girl working there was extremely rude and rushed me the entire time. I ordered my food and asked for a side of ranch and she cuts me off and says "you order sauces at the window" i get to the window and she tells me they don't have ranch and then I say I want to cancel my order and she slams the window shut and walks away and comes back with ranch and throws it in my bag and shoves me my bag. Then when I get my sprite it is brown as if it was mixed with a dark soda or tea i politely tell her I ordered a sprite but my drink doesn't look like a sprite. She give me an attitude and snatches my drink and slams the window shut again but while she remakes my drink she's talking shit about me to her coworker and then give me the new sprite hella rudely and doesn't say anything to me. read more