Ok I feel I'm the most qualified to write this review. Here's why. When I was in high school I would go to this Jack In the Box at least 3 times a week after school during winter break when football season was over. I know....I was a fatass. I would order a Jumbo Jack w/ cheese, and a Ultamate Cheeseburger. I was was really hungry which was like 90% of the time I would also order a Chicken Sandwich w/ cheese. My mom worked in the neighboring small business offices so it was literally a 1 minute walk. I would go here so much I started to buy Kraft cheese slices so I didn't have to pay for cheese and would put 2 slices each burger. Not on the Ultimate Cheeseburger though. The service here was always nice, except for the out of the blew bad day by one of their employees, but I'm a psych major so I know that this happens every now and then. The burgers were always made exactly the same and I never got a bad burger. Even though I don't eat here any more because I don't support fast food joints anymore because of the current epidemic we're facing as a nation I still give this Jack n' the Box a 5 star. Compared to the local McDonalds that always smelt like dirty ass Mexican feet (I'm Mexican so it's a local joke that everyone would say) this Jack n' the Box put it to shame. Their food taste way better too. But I'm bias and everyone preferences are different so don't feel that I'm the end all be all of reviews of fast food joints. -Charly aka CB read more

Horrible service, I feel so bad for the owner of this franchise! What are you guys thinking?!?!!! This is one of the busiest weekends for Coachella!!! Why don't you guys have enough staff to handle the volume of business this weekend? I've been in this drive through for nearly an hour. The lady is doing the order, the cooking and everything. I guess some business owners don't want make money!!!! She took our order and wasn't paying attention. Other cars in front of us had errors on there orders and were getting back in the drive through. She messed our order. I pull up to the drive through and she forgot to make the spicy chicken sandwich. Some people don't deserve to me on the market place if they are not going to be available to serve people. Totally unacceptable! read more

I always come here through drive thru and I'm always greeted promptly. I can say that the service and speed has improved. The staff at the window always seem nice and always invite me to come back. Either time of day they strive to give the best customer service... I haven't received an incorrect order and the time that my peach tea wasn't sweet properly, they didn't mind fixing it. read more

Indio location is the WORST! take time to drive to other location. Worker's there are so RUDE!! and unprofessional. I honestly don't understand how they keep their jobs. read more

Ordered an extreme sausage sandwich combo- got home and had a chicken sandwich. Called the company and they ran out and thought I would want this instead Asked me to drive back for a refund but there was nothing they could do? Embarrassing. read more

I got horrendous food poisoning here in the middle of a road trip and couldn't move for two days throwing up constantly and sleeping in my car because I couldn't move. I complained to management but got zero response so I'm leaving a review as crappy as their food. Avoid. read more

They always forget something, tonight was my chocolate cake and I had to remind the girl about my soda. Other than that, pretty good food.

We went at 12 midnight, we were told they were "not serving at the moment" so we went to mc Donald's right next door. Before we knew it we saw the workers (wearing their uniform) were drinking beers in the front. Horrible! read more

Not the best tacos but the chicken club sandwiches are amazing. Tacos are to greasy but edible

This is the worst costumer service the lady that was working there was not talking right and second of all the service was very horrible . We got to the window and asked us how many meals there were and we told her and then she came back and said your total order is 53 dollars and some cents and when she told us that it was only 33 dollars and then she was the most rudest place. Never ever come here because just horrible!!.and get new workers!!. read more

Just came out of work hungry and came to this nearby jack in the box and after the longest wait ever I get my food and drove off . When I get home I come to find out my order is completely wrong ?! I wasn't about to drive 20mins back so after a bite i was grossed out so it went straight to the trash . Thanks a lot jack but never again read more

This place literally smells like crap, I asked if they could spray air freshener and the lady looked at me like I was crazy. It smelled so bad, all I wanted was a drink but I didn't even last a minute in the restraunt. It was no wonder the place was empty. Not to mention they always got a bad attitude, you dont like your job...no ones forcing you to be there. read more

So tired of these fast food chains faking their performance metrics. Keeping the drive-thru window clear of cars isn't "better or faster service". I bet they report that they are completing orders in under a minute but me having to wait 10 minutes in a parking lot for a $6 order is a reflection of stupid people in charge. Keeping cars out of the window has the opposite effect you dummies. Faking efficiency isn't real management...seriously, it's not. With cars out of sight from the cameras there is no incentive to get the orders out in a timely manner. I was the only car in the drive-thru and was still asked to go wait around corner and out of sight. Some places wave you down to prevent you from pulling up to the window in the first place. Fast food in general has gone from bad to worse...poor service has caught up to poor food quality. But on the bright side...they keep raising the prices. So good job I guess? read more

Customer service was fine but husband got the fish sandwich which I think shrunk in size and I got cheeseburger which bread tastes stale.... not a favorite by any means. read more

this jack in the box is disguisting theres leaking dirty water coming from soda machine + no caution signs next to the water after letting the lady know the floor was wet she simply gave an attitude and said she would get to it. all tables were dirty actually everything was dirty walked in and walked right out read more

This place is open 24hrs a day, 7 days a week! Always have great food and nothing wrong with my order. It seems the fries are made fresh because I consider them to be best! The staff is friendly everything I use the drive-thru and are very quick and efficient. read more

A 5-star restaurant, fast food included, should be 5-star caliber whether it is busy or not. I came here after Coachella ended Sunday night. The dining area was already closed so we had to go through the 24-hour drive-thru. The time from ordering at the sign to getting our food took 40 minutes, and the line was only 4 cars long! There was only one employee manning the window and I guess, making the food. I ordered onion rings with my Sourdough Jack and they tasted like burnt rubber. read more

Poor service due to lack of staff. On a weekend I which we have Desert Trip. Was asked to park away from the delivery window since we added one thing to our order. And that we would have to shimmy back to the window because if we walked up they wouldn't hand us our order we had already PAID for. When I explained I didn't feel comfortable backing up to forward moving traffic she became rude and just kept repeating herself. Really uncomfortable situation over all. read more

One of the the worst restaurants i ever gone to the drive thru without menu and i asked the girl for french fries she told me no and the burger was on 2 pieces of bread and the meat without anything else....if there is zero review i would of put it... read more

I ordered through the drive through and I couldn't even finish saying what I was trying to say because the cashier kept saying "okay anything else", she was not listening to anything that I was saying so I started yelling and she still couldn't hear me. She kept my card for a long time and never gave me a receipt... horrible service decent food read more

Horrible location I went to the drive through today and the customer service rep was so rude. Me and a couple of friends ordered food, this lady was so rude she said we needed a ID for a order over $25. Which I understand but she did t even got our order we get to the window and she treated us like lower than humans. She kept closing the window on us. She as extremely rude i will never eat here again, I am local and have never had that type of experience anywhere. Cristina was a horrible representation of what I'm sure they want to represent. We asked for our card back because we didn't want to have anything to do with this location. read more

I know you don't go to this place for the quality of food but we went there last night and had quite the terrible experience really. There was a lady there with a thick Mexican accent (not sure what her name was) and she was very rude to us. She cut me off while I was asking for ranch to tell me she put condiments in the bag, which she hadn't. She then dropped all of our food on the floor and picked it up and still gave it to us in the bag. The other thing she did was miscount the money we handed her...then rhetorically counted it back to us like we were children. This was a terrible experience for us and my boyfriend who has never been there. Wish somebody would do something about that. read more

So bad I don't want to talk about it. I will continue to go to other Jack in the Box locations.

Horrible service. Walking in the first thing that came in my mind was how bad it smell was inside. When taking my order employee Jason didn't have my full attention, he was distracted talking to he's employees and I repeatedly told him what I wanted and after waiting 12 mins for my order to be ready, it was completely wrong. I would never return to this disgusting place. read more

Erica works the drive thru at night !!! She's the best & the sweetest ever . She deserves a reward !

We rolled up to the menu and we were deciding on what to eat. When we asked them if we could do two orders, we were told that they could only do one order per car. We've never been told that, but we sort of shrugged it off. As we were making our orders, she was hurrying us about the size of our orders and that made us sort of mad. She was just in such a hurry to make us order faster, that it didn't make us feel like waiting in line anymore. This definitely made the other two cars in front of us pissed off, especially the SUV that was already at the window. The passenger of that SUV actually came out of his car and walked to the window and started yelling at the lady who took his order. Since we witnessed this and felt the same way, we decided to break out of line and go somewhere else. We are definitely not coming back here. We were severely disappointed. I wish I could describe the person who was taking the orders. The best I could take just by describing the voice, was that she was possibly Chinese, but that's about it. I honestly hope that this location takes this feedback and let's that specific employee know that she should not rush the customers deciding on their orders. And believe me when I say that I'll will be reporting this to the corporate company as well. read more

I never do this but the service I had was just bs I literally asked for a loaded sandwich and then I said can I get the number 12 no combo and I told her can I get another loaded sandwich I tried to repeat the order to her but she was rude cut me off so we waited 20 min and when I told her I got the number 12 also she was plain rude telling me i asked if it was just two sandwiches I told her you didn't let me talk You talked over me I never said I didn't want the number 12 all I asked was another loaded breakfast sandwich she said well there's no add ons didn't you look at the screen you didn't tell me nothing first of all I wasn't asking for a add on I just wanted my order that I asked for not once did I say oh I don't want the number 12 the whole time I was talking to her she was just so rude ,I'm not going to pay for a order that wasn't correct people like her should not work if she's going to be rude she was the night shift Worker ima make sure the manager/owner knows how his employees treat customers 2 sandwiches and one number 12 burger was all I asked for was it that hard no it wasn't I would not have mind waiting longer as long as I got my food as usual but that lady should not be working there no more she made a mistake and it was so simple to fix but she chose to be rude and lazy whole time I was nice up until she refused to add my number 12 I had to call her the b word because she was actling like one not Mature to do but I hope they talk to her or let her go someone else can replace her and treat customers with respect read more

I don't know how that graveyard lady is still working here I believe she is the night manager or supervisor . It's almost every time I go here she makes me repeat my order at the drive thru window and every time to back up my car and bring it back forward . She doesn't let you finish what you are saying either and seems like she's always in a rush . I feel like she WANTS you to drive off so she doesn't have to deal with you . I live less than 2 miles from this place and I chose to drive to La Quinta 1/2 of the time so I won't deal with her read more

No one here deserves $15.00 an our. They got my order wrong not one time but 2 times. I am thinking they can't read English, 99.9 % of employees are Hispanic. Not a problem if they could get my order right. read more

Horrible Experience: 1.) Front door was locked at 7pm on Saturday 2.) I waited for 10 minutes to place an Order 3.) Soda machines we're out of everything, worked tried fixing it twice and still didn't work until supervisor fixed it and walked out for the day. 4.) I waited 30 minutes for my food to be ready, and when it finally was ready the fries were extremely cold and the chicken tenders were BURNT! 5.) I asked for my receipt when it was on the counter the worker said it wasn't mine and threw it away. Clearly she didn't want me to call the feedback number to give them this horrible review. Then, she reprinted my receipts and when I asked for the money back she asked why? I said everything I had to say, my money was returned but the coupons I had used she wasn't able to give them back. Not to mention she didn't want to give me back my receipts, this Jack in The Box is the worst ever! My poor children waited and waited for the their food. I was so upset I never want to go to Jack in The Box ever again! read more

Absolutely terrible experience. Drive thru person couldn't understand or speak English, entered the order incorrectly several times so we pulled up to the window. When we got the order the eggs were undercooked, hash browns cold, the wrong kind of fries and extra hash brown we ordered was not in the bag. When we called to complain there was no answer. Terrible experience... read more

First time ever (that we can remember in our 6 decades on this planet) we have ever eaten at a Jack in a Box! and it won't be the last if tonight's experience is the standard for the whole franchise! After leaving a nearby facility for super poor service from the time she directed us to 'take that booth over there', no menus to screen while waiting further, etc, etc, .... anyways our vehicle just happened to drive through the back parking lot of Jack. I checked Yelp this time, looked at menu, husband went in and less than 10 minutes came out with our meals. We were still waiting for our water at hrumphhh...! We went back to our hotel and ate every last crumb much to our Golden's dislike of not being shared with! I didn't even have trouble with my acid reflux! Food was great! We'll definitely be eating at Jack's again! read more

it's 4am, my friends and i were hungry. we get to the drive-thru and already cant understand her. we give her our order and i had to ask her to repeat it back to us cause i just felt like she wasn't hearing us clearly. we get up to the window to pay and she said we need I.D for card. on the wall it states that orders over $25 need ID for card. our order was about $22 but yet she still wanted ID. on top of that, she was extremely rude and basically made us all feel lile she didnt want us there! basically trying to just get rid of us. She even closed the window on us multiple times finally we just gave in and showed ID too. She then proceeded to ask us what we ordered cause she didnt even take our order down! It frustrated myself and my friends that we just decided to leave. the worst customer service ive had at any jack in the box. the employee's name is christina in the drive-thru. don't ever visit this location again! i am a local and will never be back! read more

We were traveling through and on the road and stopped to pick up food. We went in ordered and were about to leave when we saw they missed a meal and brought our receipt and the rest of the family was waiting in the car. The employee asked to see our bags not nicely but we were obviously tired of driving, once we drove away they hadn't even gave us our sauces and they gave us more trouble. but i've all the food was good. read more

This Place is horrible, you can barley understand the people and on top of that they're extremely rude and cut you off when you're trying to order. I wanted a separate order from me and my friends and the lady who ended up being a manager said she couldn't do separate orders unless we were willing to drive through the window twice. Not to mention every time we go they ask us to back up or forward then back again to the window which is annoying. Just let us order and wait like a normal drive through, it's ridiculous. read more

Abysmal. The first time we went through the drive-thru, we ordered 3 large curly fries and they gave us 2. Naturally, we went back through the line to get our curly fry. We explained the situation and then asked if we could place another order and we ordered a large sprite. When we got to the window, they tried to charge us for the curly fry and the sprite. We explained the situation again and said that we had already paid for the fry the first time through, but that we needed to pay for the sprite. The manager didn't believe us and said they had only charged us for 2 fries the first time around. We pulled out the receipt and showed them that we had already paid for 3 fries. He changed the total and took our money for the sprite. He handed us the bag with no apologies. Then he left. We looked through the bag and there were 2 orders of fries, but he never gave us our sprite. We had to wait at the window until he came back over. We explained that we now had an extra fry but no sprite. He argued again. Eventually he demanded the extra fry BACK and then gave us our sprite...after we had already taken the fry out of the bag to hand it to him. I've never had a fast food place take food back after giving out the wrong order. He didn't even throw it away. He put it on the counter with other food. The manager was also rude through the whole situation and gave no apologies. read more

I found the service to be top notch and the food better than average. Service was quick answer Sarah served with a smile and thank you.

If I could give this place 0 stars I would. Always get my order wrong and if you go early in the morning they take too long as I have worked in a fast food place it should never take more than 10 mins, especially when it's empty. Whoever is there early in the morning should be fired. My 12 year old niece could do a better job than whomever is there. Seriously she could. Tried to buy a hamburger and fries for my lunch at my construction job, and the staff took over half an hour, talk about "fast" food. Made me wait before the window until I was called, charged me and since I was in a rush didn't check to see if they gave me a receipt or the right food. Arrived at work, and after a hard 5 hours of working in the hot 120 degree weather, I tried to enjoy what I thought would be a good lunch. When I opened my bag, expecting a juicy jack hamburger, I was dumbfounded when I saw jalapeño poppers in my hamburger box. I was furious and threw it away. If you have to come here early for convenience, please double check your food and expect to wait over 20+ mins. Or make it easy on yourself and go ELSEWHERE. read more

OMG!!! They are so slow!!!!!! I went for breakfast and it took them 20 minutes to make it. And I was the ONLY one in the place. I got my hot sauce and it was expired!!!!!!!!! read more

This location is the closest to where I live. I've went to this location 4 times (of course different days) hoping they would get my order right and they just don't! It took me 4 times to never coming here again. Within those 4 times I've thought about going to the one in La Quinta because they get my order right. Anyways after hours there is this Hispanic lady that works there is always rude, when ordering she cuts me off telling me my price like HELLO I'm not done ordering! (All the time) One day I paid with a Debit card and I was asked to see my ID, she then said "I have to right down your information because lately we got frauds." She wrote down my driver license number and my location on a piece of paper (That's very unnecessary) I've never had that happen in my life! My food has always been wrong hoping it would changed. Today Around 2am I went to jack in the box ordered meals for my boyfriend and I and after eating it we completely felt sick! This time we had some old fries that were hard and soda tasted gross. NEVER COMING HERE AGAIN! I'm very, very disappointed. I honestly don't know what to even say about this place but then again it's always AFTER HOURS! read more