This place is absolutely the worsttttt On every thing, I would give it 0 stars but they get 2 bc it's clean (mostly bc no one is ever in the restaurant) and the food is usually good. *** edit- although the overall store rating is a 2, the 2 (TWO) workers that are managing the restaurant are doing great, friendly, BUSY, but doing their very best so this review is in NO WAY a reflection of those employees! Maybe the "higher ups" should actually support them so the reviews won't be so low. Ty to the manager for reaching out below but the survey is so generalized I don't think it will reach the correct people and I do not want those particular employees penalized. The 2 is for the extremely SLOW service, orders are generally wrong, something is missing and it takes SOOOOOOOO LONG to get your order. I thought I would beat the drive thru but nope, I'm currently standing here waiting for my order that I placed after parking my car to get out of the long line. *I've been in here at 20min. And the car I was behind in the drive thru is still IN THE DRIVE THRU. read more

I've come to this Jack in the Box in Niu Valley a few times late at night, and I just want to shout out Eliza (I hope I'm spelling that right). She's always working the night shift and has such a great attitude, which honestly stands out even more considering there are only TWO people running the entire place. She let us know upfront that there would be a bit of a wait, which we appreciated, and we still ordered because it's one of the only spots open late. It seems like management knows they're open later than other fast food places and still only staffs the bare minimum... which feels unfair to the employees. Eliza was taking orders, making food, and handling everything with patience and positivity. When we left, there was a long line of at least 8 cars -- all for just two workers to handle. That's kind of crazy. This isn't a complaint about the staff at all -- they're doing an amazing job. If anything, it's a call for management to either hire more people for the night shift or pay these workers more. They're clearly working extremely hard and deserve better support. read more

To the cook! You know what you did to my fried rice with Portuguese sausage! I would take a photo, but it was too grose to show it! That is one of the reasons i didnt go there for a while. Now . . . ! read more

See all

I was disappointed. 1130pm I checked the website; says they close at 12pm. Ran down there, the lady said "sorry we r closed". It was 1145. I just wanted a chocolate cake(the best). She said, "yes but if I wait until 12 and I have to clean my oil and grill I will never make it." Then post your hours as closing 1145 and NOT 12!!! She replied, "I know". Meaning management should know. So irritated. But I still love their cake. read more

No one in line early in the morning. Good service when ordering. Slow with getting us food but "we don't make it until you order it". Food always a go-to fast food restaurant for all day breakfast and lunch items available. read more

Jack in the Box - Spicy sauced loaded wedges. Why so much sauce?? I thought it was chili when I opened it. It does not look like the picture at all! - Burgers Near Me - Honolulu, Hawaii

See all

Located in Nui Valley shopping center off Kalanianaole Hwy, the parking lot was pretty full Sunday when we went, they had service at Grace Chapel and other restaurants were pretty busy. Just decided to grab something light, so I ordered their new Monster Special it was 2 Monster Tacos for $3.50 or some other items for $3.50 each. I ordered their new Monster Tacos and when it came it was cold and soggy really messy to eat and the taco shell wasn't firm or crispy, just soggy and mushy! I should have just ordered their new Monster regular tacos 2 for $1.50 or with the app 2 for $1.00 and at least it would have been crispy maybe, never been to this Jack in the box before. My wife just ordered a cheese burger, she didn't say much about her meal, The restaurant was clean and there was another customer that walked in and asked for the restroom key and he was told he had to order something first before he would open the restroom? Now they also don't give you a cup for water if you want water it is .50 cent per cup. read more

Brah... if your hours say midnight, maybe stay open till midnight. Me and da boys was starving, so we cruise Niu Valley Jack in the Box. Google and the sign say open till 12:00 AM. We pull in around 11:54 PM. One car in front of us. We hear da lady take their order no problem. Our turn comes. We pull up all ready fo order. "Sorry, we closed." Huh? We ask, "What time you guys close tonight?" "12:00." We look at the clock. 11:56 PM. Last time I checked, 11:56 still come before 12:00. If you like close early, at least change da hours or stop taking orders before us. Don't let one car order, then tell the next one four minutes before closing, "Sorry, we're closed." Das not how clocks work. We wasn't asking for one 50-piece catering order. Just wanted some late-night food after a long night. Left hungry. Gas get burned. Time get wasted. Belly stay empty. If your hours say midnight, honor 'em. read more

Jack in the Box - shows da hours - Burgers Near Me - Honolulu, Hawaii

I realize probably nobody gives a crap about my review of Jack in the Box. So, I'm just venting. Every single time I go here I say it's the last time. I feel bad for the staff because I think they're probably understaffed. So I can't tell if they attitudes they have are a result of stress, or if they just hate people. Don't get me totally wrong, they have one guy that is so full of attitude working the drive thru, but then when he wishes me a good day at the end I can't help but think he's just in a crap situation. And a couple of the other female workers are so slow and bad at communicating, I end up feeling both bad for them and irritated by them. I just can't go back there. Out of sight out of mind. I wish them luck. read more

We came here a while back, but not sure if I would go back. It's not just this location, but we also tried the Kapahulu Jack In The Box and both were gross. This Niu Valley location had sticky floors and a musty smell. Also they don't chase out the homeless. Had a guy that lingered inside because he wanted to use the bathroom. They eventually chased him out, but he was sitting near us while we ate. And no, he didn't buy anything, so they could have kicked him out, but they didn't. This location just didn't have a clean smell. read more

At this location right now. And whoever thought it was a good idea to expose the kitchen for everyone to see. Dumb idea. Saw them making my burger without gloves. Gross. Never again . It's better that I didn't know. Cover the windows read more

Jack in the Box - Not using gloves Not using gloves - Burgers Near Me - Honolulu, Hawaii

See all

I went through the drive thru 3 times since I had coupons to use and the baby was sleeping. The only thing I can think of that would've made the order so slow was that they were understaffed. The line at the drive thru was very short and the inside didn't look too busy. Each time I got only one sandwich and other than 1 time it was a long wait at the last window. I'm glad the baby was asleep and didn't mind the wait! My parents really enjoyed the chicken club and the ultimate cheeseburger. The loco moco burger always has too little gravy but I love the egg and onion ring so I just eat the burger separately. Lots of free parking here! read more

I know they don't make it till we order it but man the service is sooooo slow here. They really can't call themselves fast food.

Horrible service waited 40 minutes for order. I guess they're understaffed or just don't care.

So, you can't dine in for nighttime, which was bad because I'm pregnant and needed to use the restroom. They disregarded my less mayo and less pickles and put extra of both. Then they didn't put my extra onions. Total failure on it. The drive thru was nice enough. It was quick service too. No ambiance since it was drive thru. read more

Jack in the Box - The failure to follow directions - Burgers Near Me - Honolulu, Hawaii

Pretty rude and impatient employee working the drive through. Pulled up to the order box and the lady yelled something, didn't understand what she said so she yelled pull forward sounding frustrated. Decided to just pull forward to the pickup window, she tried charging me for someone else's meal because she never took my order. Understandable lunch rushes can be stressful but taking it out on customers isn't good for business. Going to avoid this location going forward, would advise doing the same. read more

Just went through the drive thru and I mentioned to the lady working she forgot my chocolate overload cake when I came the other day she ended up giving me the cake this order but then she was saying it wasn't her and what time was it and I told her no it's was you I remember faces lol but anyways I appreciated her honesty and not giving attitude about it she gave me my order reassured it was everything took her word I come home missing my bobble head if you come here check your order before you drive off most likely you will be missing something in your order read more

Pauline Marie works the take out window in the morning and has absolutely no customer service. I've had her the last two times and both times and she has been very rude , she try's to rush the order even though it's not busy. There was no one in front or in back of me. While you're ordering she says "Any thing else? Any thing else? with attitude. Both times because shes in rush she gets the order wrong! I have to correct her and she gets upset. At the window she makes you wait a while before opening it for payment and hands you your order with the most disgusted look. I came home and was telling my husband about my experience and he said "I know exactly who you're talking about, she has a sleeve tattoo! " Yup! That's the one. So I guess she's rude to everyone! Overall bad experience. It might just be a fast food restaurant but I'm sorry we are still customers and you should still have at least pleasant customer service. We will take our business elsewhere. That's probably why that location isn't busy. She should take notes from the ladies that work at the Mc Cully Jack n the Box on Sundays. They are professional.:) Good customer service. read more

I go there regularly and the food is good, but service is not good. I ordered a southwest salad with grilled chicken. Came home and no chicken. They said to come the next day and they gave me the grilled chicken. Then when I ordered cheeseburger and chicken wrap I waited over 30 minutes and they gave me 2 junior hamburgers. I brought back the food after going to my car and seeing the order was wrong. They kept the hamburgers in the rotation and took another 10 minutes to make my order correct. I really like the company but you need more training of staff. read more

Food is good. But, they need to open up the dining room especially on the weekends for breakfast and lunch hours. We went there several times during peak hours and the doors were locked. It wasn't a holiday. read more

Terrible customer service through the drive-thru in difficult to understand accented English. No Moby Jacks. Stone cold burger and fries for $15 We won't be coming back. read more

SERVICE!!! THE WORST!! I placed an order today via their mobile app/website. I work from home so wanted lunch and dinner delivered. I received my order via Door Dash and my (2) Bacon Smash Burgers were missing. The lovely DD Driver was communicating with me via text so I asked if she delivered everything? She stated that's all they gave me. So I contacted the store. The woman that answered said "We Know" you can come Pick Them Up. What? I ordered and Paid for Delivery why would I Pick Them Up? She then said or you can get them tomorrow or next week with No Aloha or Concern so I asked for the Manager she said I am the Manager. I asked her to refund my CC she hung up. The DD Driver text me and said I'll go back and get them. She then texted that the Staff was yelling at her and making her wait a long time for the burgers. I tried calling several times and no one answered the phone just ring. I contacted Corporate Jack in the Box and requested a Full Refund. I also completed an online complaint via their website. DO BETTER JACK IN THE BOX!! read more

My boyfriend and I recently picked up a mobile order this evening at Niu Valley Jack in the Box and had a really disappointing experience. While in the drive-thru, he asked to add extra jalapeños to his burger to add on his mobile order. The employee told him he would need to remind her about it when he got to the window. When we arrived, we realized we had been given the wrong order. After refunding him, she blamed him for not reminding her about the jalapeños, even though she was the one who asked him to do that. Once an employee agrees to add something to an order, it shouldn't be the customer's job to manage or remind them about it. My boyfriend remained polite the entire time and didn't argue or blame anyone. What made the situation worse was that the employee and another worker in the kitchen were laughing and making jokes during the interaction, which looked very unprofessional. When we finally received the food, there were no napkins or a straw, and the tacos and burger were hard and cold. Shortly after eating, my boyfriend started experiencing stomach issues. The lack of professionalism also raised safety concerns about how the food is being handled. We've already reached out through the company website, but this isn't the first time we've experienced unprofessional behavior from employees. At some point it raises a bigger question about training and accountability. Are employees being properly trained on customer service and basic standards? read more

Crispy chicken jack wraps are the BEST!! 11/10, the chicken is flavorful and fried perfectly, the tortilla is chewy and a perfect complement to the spices of the meat, and the smokey sauce was the cherry on top! Also drive-thru service was fast! read more

Jack in the Box - Burgers Near Me - Honolulu, Hawaii

Restaurant says it's 24hours. Went by last night at 2am, lights on in drive thru. No one answered. Eventually went to 7-11 when no response came. Change location hours Edit: So got a msg asking to fill out a survey... can't even get past the 3rd question when they ask you to assign the restaurant. But looking at all the 1* reviews, I don't think this business is interested in fixing the problem. You want to review what happened? Go to 2am and watch as a white car pulled up. Stayed there for a bit. Called out hello a couple times. Waited. Then slowly drove through and seeing no one. What more do u need to look into? No one was there. There were no cars in line the entire time I could see Jack in the Box. Instead of asking people to fill out another survey (that doesn't work) how about u go to the store and work a night shift and figure out the problem? read more

Horrible service. I waited for 20 minutes in the drive thru line with 1 car ahead of me. Could the server have asked the customer in the car to pull over and have their large order brought to their car, when ready? My order cost less than $2 and was sitting on their counter for approximately 20 mins. When I arrived at the window, I was given 2 cold, soggy and broken tacos. The paper covers were torn from sitting in oil for so long. Very disappointed at the lack of service and food management by this establishment. read more

The service is horrible. I can't recall a time I've come here and the person was friendly or the food order was accurate. We very rarely come here for this reason. We had a gift card we were trying to use so that's the only reason we came. Husband repeated the order multiple times, to ensure accuracy, and somehow the lady seemed to be in a rush (place wasn't busy at all, inside or in drive thru). It's correct on the receipt, still not made correct. Husband had to go inside to get it corrected. read more

I went there to order many times at late night(they are supposed to open 24hours), every time i go drive thru, they said they cannot make order or they would be mad and yelling at me like "what! What u want" Why do you bother open if you are not going to serve food? read more

Horrible service!! many times over and over again they mess up on my uber eats pick up orders!! and they always take so long no matter the time u go. And when asked to fix the issue they argue with you. instead of fix the issue. Ordered popcorn chicken box and the fries was soggy and not cooked and the chicken was mushy and raw and not crispy at all. At window she was told french fries and yet she put curly fries in. and when told her at window she closed window and took over 1/2 an hour to fix it. and like i said when given to me. it was not cooked and ordered mozzarella sticks and it was cooked to where the cheese were all coming out of the sticks and was stuck together.!!! Def. don't recommend this location. at all!!! and the filipino ladies who work there are all rude!!! they are sassy and then when i ask for a MANAGER they get scared and change there tones. but seriously the service is horrible 1000% don't go there. they need to hire better employees sad to say every experience has been bad it's unfortunate!!! alot of my uber deliveries come from there. they need to be talked to. Also they are never ever open in the inside and so Uber pickups have to go thru drive thru !! Not okay!!! causes longer waits for the customer waiting for there food to be dropped to them!!! what's the problem of opening the inside??????? read more

Convenient Jack in the Box for the days you really don't want cook! Ha! This is one of the better locations and I've usually had a positive experience at this one. Local Aunties working are always so nice and friendly compared to other places! My go to is crispy chicken ranch club sandwich with curly fries. Comes out crispy every time, veggies are fresh, and brioche bun is shiny. I don't have super high expectations since I'm going to a fast food establishment, but this location goes above and beyond with customer service/quality. Will keep coming back to this location! read more

Terrible service. Waited in the drive thru for a whole lunch break... DO NOT GO HERE! U will cryyy gettting stuck betweeen two cars

Hey Yelpers! Was craving a late night snack around 12am the other night. I'm not sure why this place is so busy at such a late hour, the line was incredibly slow. Many must have the same cravings as me! I must've been there for at least 20 minutes which was disappointing to say the least. Not sure where the workers were as I got to the speaker as I was waiting for at least 5 minutes for life on the other side. I'm adding this review so fellow Yelpers are mindful of the wait. Located by Gyotaku in Niu Valley. read more

Rude! ordered 2 for $7, wasn't given the discount, asked about it, female got upset. Not a big deal, little money lost, just not good service read more

After waiting at an unattended register for 5 minutes I asked the closest employee if it would be faster to go through the drive through. "We're busy." She yelled angrily I said that didn't answer my question and she ignored me. 4 minutes later they took the order. Horrible service from rude employees that hate their job. My suggestion is to use the drive through. At least they can't completely ignore you. The owner of this location should be ashamed. read more

Jack in the Box - Nobody at registers - Burgers Near Me - Honolulu, Hawaii

Incompetent. Worker opened door didn't say a word forcefully handed food then closed. It was a mobile order so I didn't talk to him.

Waited about 10 minutes in the drive through. The person ahead not being . helped so I decided to go inside. Entered order through self serve POS. Order took about 10 minutes. There was only 2 other people waiting for their order at the time. Looked like they were short staffed, but also looked like they were very unorganized and not everyone working. read more

They messed up my order 2 times had to wait for our food for 20mins plus and there was no line Food was nasty over cooked and dry burned like beef jerky so horrible read more

Horrible! I ordered a smash burger w out cheese because of lactose intolerance & they put in double cheese, I asked for mayo & the special sauce - none.. burger was so dry.. waste of money... I should have gone one valley down to Mcdonalds! Horrible .. don't go there! read more

I've had an issue with this location in the past and the only reason why I'm even entertaining the idea of 3-stars is because occasionally when we do dine-in the staff had been really sweet. Now, when we discuss the portion sizes? I go to Jack in the Box (JITB) quite often. I commute a lot, work graveyard and it's just convenient. The stores on the west side always get it right (whether it's company standard or not). Salad: I ordered the SW fried chicken salad. Chicken was perfect, but the greens were barely full and wilting. The ratio between cheese and salad was disproportional. I order this quite often and only this store has this issue. More specifically I frequent the Waipio, Kunia, Pearl City, Kapolei, Kapahulu, S. king st (both) and ward ave locations and all have the same full FRESH greens. SPAM: every store usually puts 3 spam pieces and when we order the "extra" it usually comes out to 4-5 in total. EVERY SINGLE STORE I mentioned above. RICE: two scoops seems to be the normal, this store does not measure. It's barely full. SAUCES: The app doesn't charge, you order at the window and they charge $0.24 each sauce. OK cool. No one else charges unless you are getting an absurd amount. ICE COFFEES: Either it's TOO MUCH flavor syrup or not enough. Same goes for the ice. either they are jam packing the thing or it's barely a sprinkle. WRAPS: Do not get the grill chicken, idk if that's cat food or what but it's barely anything. I understand portion sizes but get real. I generally order the regular size salad or a side salad to stuff the wrap to compensate for the lack of actual chicken or fish in the chicken/fish wrap. Crazy. FOOD TEMPS: Hit and miss, you'd expect the bare minimum for hot foods to be hot and cold foods to be cold. And even then, it must be asking a lot. Food waste and accidents happen. Please do not serve anyone food that's been sitting under the warmer for more than the recommended time. It's "dead", and by the time we get it - it's COLD and gross. Let's move on to refunds. If you order at the wrong store, just chalk it up to a loss. I get being charged a small fee for making the mistake ok cool. This situation was my fault, I was in PC and didn't change the location, they told me SORRY YOU HAVE TO COME TO HAWAII KAI FOR A REFUND. LITERALLY WHAT!?! They gave me the district managers number in which he answered and then hung up when I identified myself as a customer then blocked my number. Left vmail after vmail and no call back. This situation took days to resolve. And alas, PC location was the one to refund me. District Manager should honestly be demoted. Collecting a paycheck for not doing his job. And no I will not be contacting customer relations because at the end of the day you folks aren't doing anything about it. Get real the public is not stupid. It's clear that review after review no one is actually doing anything. Just lining Mr. Urbina's pockets ... I URGE the public to by-pass this location. Go to any other location but this one. Urbina owns all of them but maybe the actual staff here is purposely under portioning food so their numbers stand out better than the other locations..... ‍ Will I still got to JITB? Yes. Will I go to this location? No. read more

The smell of greasy fried food and stale air greets you on entry. The staff are helpful if a bit overworked. I felt the restaurant could use a good airing out and cleaning. We showed up with a bunch of coupons and an appetite. But..seriously...the restaurant interior did not feel clean so we ordered but didn't really eat much. The curly fries, sourdough jack, mini tacos, chicken bites, and cheeseburger came out quickly. However, the tacos and burgers were lathered and drenched in sauce which really tasted kind of gross. I know it's fast food but seriously has the quality of this place really degenerated that much?! The saving grace of the entire meal were the curly fries which you can't really mess up. Probably will never return to this location until they do a deep clean. read more

See all

This is one of the best fast food options in the area. Their app makes it easy to preorder and pay before arriving and you can pick up everything at the drive thru. Their app also has special online deals. Jack in the box has a wide variety of options and this location in particular is the most consistent and has never gotten my order wrong. They also give a good amount of sauces and napkins. My favorite things to order include: jalapeño poppers, egg rolls, breakfast sandwiches, Portuguese sauce and fried rice. read more