Earlier I had spoken to Rocio, the manager about an order that wasn't fully correct and without a doubt, she absolutely made sure that she went out of her way to make it right. Thank you so much to you and the rest of the team at Jack-in-the-Box you guys surely do put in the work to keep LA moving and if you guys are ever in this area, feel free to walk in and just know that you're going to experience top-tier customer service. The food is always good and ambience clean always thank you so much again you guys read more

Great experience, no complaints! The service was great the food tasted great and they put a plenty amount of ranch, ketchup, and taco sauce. I'll most likely swing by again pretty soon for an ultimate cheeseburger! read more

Jack in the Box - Burgers Near Me - Hollywood, California

After a long long walk, we decided it would be lunch time. And this is next on our list of burger crawl. We heard Cali love their sourdough breads and that it's found in many restaurants. Did you know Jack in the Box features a burger on sourdough? That sound cool and delicious. We this would be a perfect chance to try the burger here. Large spacious restaurants with the front register areas looking like a bank teller with the plastic covering. Do people come in robbing burgers? Why the need for it? Or perhaps because it's located in a dangerous neighborhood? Everywhere on the streets look worn out. The plastic window casing made it somewhat difficult to hear the staff and for them to hear our order. We had ro repeat a few times. After a bit of a wait, we eagerly took a bite of the burger. I do enjoy the sourdough bun... very unique/interesting to the burger world. Ot wasnt what I expected, so I think it was surprising good. I think I like the bun more than I expected. It was flat but holds well. The food does come out freshly hot compare to other burger places. Wish the fry sizes was bigger. Not bad. I would come back again. read more

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Long long wait times. Management has no sense of urgency to make sense of the name 'fast-food.' Why should anyone come here when it takes 25 minutes to receive your order? Staff are rude and lazy. read more

These ppl at this location need to be trained on customer service. The quality of food here is poor. This is too big of a company for them to have these type of problems. Jose the cashier is rude read more

Jack in the Box - 5piece chicken strips I guess the two lil ones are supposed to equal 1 whole one smh. Raising canes would never !! - Burgers Near Me - Hollywood, California

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I agree with a previous comment about the staff needing better training on customer service because I have never encountered such ignorance and rudeness from any establishment worker before the way I have experienced it tonight. The problem started with my payment. Apparently this worker did not know how to use the machine and couldn't input the correct amount for me to pay with my EBT card which forced me to use my debit card, kind of contradicting that they "take EBT" if they don't even know how to input the amount to charge the card. Then I was given a chicken sandwich instead of my order of tacos. The lady took back the sandwich (which in all previous situations where the worker messes up on a order, they let the customer keep what was given on top of what they ordered, because what are they gonna do give it to the next person after I handled it or either throw it away. It's just the most ethical way to handle the situation) then I wasn't given a receipt so I couldn't see what I was charged. I go inside and ask to speak to a manager to my surprise. It was the lady at the window. so hard to believe that this was the manager of the establishment. She was giving me attitude and not an ounce of professionalism. When I spoke to her about my receipt, she started lying and said that she gave it to me after I asked for it at the window which I never did, and she kept repeating that she doesn't see the problem and waved her hand at my face and walk away. I should've gotten her name, but it was the manager working at 8:12PM Sunday 1/25. I hope she can get the training she desperately needs read more

Just got a sourdough jack combo thru the drive thru. The price has gone up but the quality has gone down. The bread was dry. It's like it's been sitting there for a while. I asked for four ranch sauce. But was told that I could only have two. You need two for the burger and at least two for the fries. Very disappointed. read more

Can't complain as it's a fast food chain. Reliable and good quality. I always order from here on door dash and the order is always right. Today was an extremely pleasant experience. No line got my food in like five minutes. I think the name of the women at the window was Gris. She was wonderful super friendly and nice. See you soon. 10/10 read more

Very fast and very tasty! I can't say anything bad about this place! Why such a low rating? this place will be better than many 10 blocks around! I'll be back! read more

Jack in the Box - Double Jack - Burgers Near Me - Hollywood, California

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Good food cooked to order and served fresh and hot. The convenience of the drive thru at this location magnified by the friendly service by the servers at the restaurant. read more

There are a few employees that work at this particular location 1243 Highland Ave, Hollywood, CA 90038 who act more like juvenile delinquents who refuse to grow up and become adults. I asked for a grilled (grilled means hot LOL) chicken salad and what the manager gave me is what is in the photo below: it was ice cold and looked like tuna it happened On 4/5/2024 at approximately 7:30 pm the manager was a male who looked like he was in his mid to late '30s. when you come to this location make sure you check your order twice. A business's best asset is its employees so I suppose this is what the crew members under this manager is are learning read more

Jack in the Box - Burgers Near Me - Hollywood, California

I came here at 6:13 pm on Oct 10, 2023 The manager here needs to train the vine and Santa Monica store on who to be friendy and quick ! i just left the Vine location because I waited 30 mins and their where people also waiting to have their order taken I got fed up and left !! Highland store rocks everytime I come here the manager is friendly!! read more

We hit this place right after going to Universal Studios. We don't have a Jack in the Box where we are from so we like to eat here when we can. We went through the drive thru and just ate in our car. The bacon & swiss is really good. It's really flavorful and it's in a brioche bun which is so good. read more

Last night I drove to get lunch for me and my wife. We drive here after work or for lunch at least once a week. Upon pulling up to the drive thru speaker I automatically got attitude through the speaker as I was asked for my order. As I was ordering my second combo, I got cut off by the employee as she kept asking "soda, soda!". I replied and continue to order. I thought to myself, maybe they've had a long day, they might be stressed out. I won't say anything. I pulled up to the window and decided I wouldn't say anything. The employee suddenly was "nice". I am now watching my order get ready and be put into the paper bag, when I see that the employee is getting my fries and decides to remove the fries hanging from the side with her bare hand! I was shocked. She comes to the window and hands me the food. I then ask her if she can switch my fries because I saw her touch them with her bare hand. Her response was "well, what did you want me to use? They are only fries" and rolls her eyes. In disbelief I said, "you can put on gloves and touch the food or with the tongs that are hanging right there." So at that moment I point out that at the speaker she was rude by raising her voice and cutting me off as I'm ordering. She rolls her eyes again. And I I tell her that I'm asking politely and in no way am I being disruptive and rude or treating her with disrespect. She then sarcastically says "I'm sorry I touched your food" and I tell her, that I don't want an apology that sounds forceful. That I wanted to have a heart to heart interaction with her. She disregards what I said and proceeds to ask for the fries back. I ask her if I can talk to the manager, she replies saying that she's the person that's running the floor. I give her the bag back, calls out another employee to get her fries. The window to the drive thru is left open and i can hear everything she's saying to her coworkers through the head set including the things she's calling me. The second employee walks from the back to get the fries ready and so I notice that she is wearing gloves as the person helping someone at register. In my head I'm wondering why wasn't she wearing her gloves specially if she's working with food. My fries are now ready and the employee that took my order and touched my fries with her bare hands is now throwing my fries into the bag. She comes back and gives my order and says "have a nice day" I looked at her and I said, "I myself work in customer service, I myself run the floor and I myself manage a team, i understand that days can be tough with customers, however the type of service you are giving me is unacceptable. I've been nothing but patient and respectful with you. This is the worst service I've ever receives, there's no reason for you to throw my food into the bag" she cuts me off and says "ok ok have a nice day goodbye" and shuts the window on me. I drove out and as I'm driving out of the drive thru- all the employees are looking at me as you can distinctively see that she's on her head set going off. This was truly an upsetting experience. Forget the attitude part. The fact that she felt comfortable touching my food with her bare hands was the part for me that leaves me in shock. The way she talked back to me about it when I brought it up. This was my usual JIB. Unfortunately I do not recommend this location. And I highly suggest to management that they go over their policies with their employees. I now wonder what else happens when we aren't looking? Are they practicing food safety? Is she the only one doing that? She's running the floor and this is someone that's supposed to lead a team? Unacceptable. So if you come upon Griselda C at this location, be careful with your food. I rate this location -5 read more

Went for a drive thru order. Spent $37.57. They missed a lot of my food. When I called to ask them about my order, employee josue gave me horrible attitude. He hung up on me. Didn't offer assistance or even an apology. He was upset that I even called to report my food missing. The line took forever to go by. SAVE YOUR MONEY DONT COME TO THIS LOCATION! read more

Jack in the Box - Burgers Near Me - Hollywood, California

The place is dirty. The staff are nice and helpful but the place is filthy and dirty. Restroom is so dirty . read more

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Online order was supposed to be ready at 8:20 PM but wasn't ready until 8:48. Not only that, the assholes didn't give me my two tacos. This is the third time my order wasn't complete. This location owes my 4 tacos and one Jumbo Jack. This the worst J&B in the area. read more

Employees rather have a chat with each other instead of giving people their food. The food was ready; the worker set the food on the counter and walked away. He could've given it to us so we could go. If you want to have your own conversations that's fine whatever but if you know that a customer's order is ready make sure you give it to them, especially when it's the drive thru. read more

On 12/10/22 I ordered $70.98 worth of food: I ordered: 6 chicken strips and 3 different sauces - i received zero sauces 3 egg rolls and 2 sweet and sour sauces- i received zero sauces 14 jalapeño poppers and 4 ranch sauces - i received zero sauces jumbo jack combo and ranch sauce - i received zero sauces i received no ketchup read more

I was reading reviews as I sat in the drive thru and I was debating leaving. But I thought, what the heck, as long as I don't have to channel my inner Joe Pesci, the drive thru is perfect as far as I'm concerned. I drove up and someone answered quickly. As one of those people that isn't fond of tomato syrup (ketchup), I need to ask to have my burger made 2001 style with only the onion-mayo sauce. Not only did she get that right she asked to confirm if I wanted mustard or not. Jeez forgot about that, I'm glad she asked. Fast forward to eating my order. The fries where 99% fresh, a few duds made it in there, but they were busy, it happens. The bacon Jack was was close to perfect as I've had in years. Fresh bun, meat just right, bacon that hasn't been fried to the point it turns to dust, and made to order. It was also the most expensive meal I've ever bought at Jack in the Box. But that's not their fault, they get paid with Biden bucks like the rest of us. Still, those big numbers are shocking. I'm glad the crew there got everything right. Next time I'm near I'll give this place a try again. read more

Another late night, another outstanding meal - fast food is cheap and whatever and usually never good, but someone is putting some real love and care into this food at midnight, bread is fresh and the meat is warm and soft and moist, usually it's all dry and not enough sauce but somehow they got something going here. I don't know why it's rated poor and I'd Understand if it was - but wow that was actually f**king delicious. read more

The burgers were good. Are service was pretty fast. The place didn't have much detail.

The slowest fast food I've ever been to. I ordered salad throughout the drive-through and it took me 30 minutes to get my salad. Don't go to this fast food. I don't recommend this store. read more

Literally wasted my whole 30 min lunch waiting on the drive thru. There were literally only 5 cars in line and it took me 30 mins to get to the drive thru window to pick up my food. And the workers act like it's no big deal. Like 30 mins for me to get a jumbo Jack wow. read more

Ordered from their app, apparently they gave someone else my order instead of the person that was supposed to pick it up and REFUSED to remake my order, specifically two sandwiches. They ended up giving 2 out of 7 items in my order plus one small thing I didn't order. I probably wouldn't have gotten anything if the person picking up my order didn't keep trying. read more

Came by late at night (around 2) and the staff was just very rude, waited about 20 minutes for my food with no cars in the drive thru and when I asked how long, the staff said "i don't know". Would give it 0 stars if possible. read more

Went through the drive through today and had a delicious breakfast. The employee who took our order was so nice and friendly! Her name was Johanna. When we pulled uo to get our food, she greeted us with a beautiful smile. Our order was correct and we waited less than one minute for our food. Excellence in action read more

Poor customer service very rude, they also didn't have hand sanitizer and gave me cold fries smh I love jacks but this location.....lets just say I'm glad it's not by my house. read more

Jack in the Box - Ethe menu - Burgers Near Me - Hollywood, California

I asked for extra sauce, and received NONE. I asked for ranch and sweet and sour sauce. Once again I received NONE. We didn't even receive napkins... and lastly, I asked for no bacon on my burger and received bacon. Word of advice, learn to look over all your orders. For all you know, I could of been allergic to bacon. Take the extra minute to get the order right please. read more

Highly rude people, orders would be incorrect you inform them of the error(s) and they yell at you, blaming you for their mistake, powder room was gross. Nothing has changed. read more

Super sweet people, Cathy gave great service and the food is amazing!!!can't wait to come back again!!!

Every single delivery has either missing items, ignored selections (eg. no mayo, extra beef patty, extra cheese etc). Sloppy, messy and often cold food but it is Jack in the box so that's to be expected. 1 star is mainly regarding incorrect and missing items. read more

I do occasional eat at this one when in the area. The parking here is limited, I don't think you could find a place to park if they were really busy. I have had several items here. The food was served by cheerful helpful people. This is what I have had here: the $4.99 spicy chicken strip promotional item, sourdough jack, and the ultimate cheeseburger made with sourdough. It is just fast food, they have never messed up my order. Will be back when in the area. read more

Please do your job right by putting everything we ordered and paid for. When people order to go most of the time is because people are short on time. I placed an order of 3 items, I get home one is missing. I guess I shouldn't trust employees to do their job right??? It disappointing read more

Juan is the manager here he is always nice and helpful! Came by today and tried there new deal they have! $4.99 for a 3 piece spicy chicken strips! It's pretty good make sure you get some butter milk sauce because the strips are very spicy and will burn your mouth! If you like spicy strips I defiantly recommend here read more

Dine In Review Food Standard Jack food, served hot, it didn't taste stale. Delivered quickly. Mango Ice Tea - tasted fine Restaurant Clean and organized, trash was not over flowing, floors and most of the tables were clean. Bathroom was clean but had a horrible sewage smell. They should invest in a filter. You also need the cashier to Buzz you in. Drive Thru - I didn't use it so no comment. Parking A few parking spaces on the lot, well lit at night. Customer Service Friendly and efficient. The cashier looked like the manager. He was efficient and had a smile for the most part. Answered my questions in a friendly way. Nothing outstanding but decent and friendly service. The reason I only gave 4 STARS: When my order was ready, the cashier/manager whistled at me instead of calling my receipt # or saying "Excuse me, your order is ready". Very unprofessional. I was the only one waiting but that behavior is distasteful. Another reason is that their bathroom smells horrible. Overall, it's a decent place to dine in. Based on the past reviews, the bad experience is during breakfast hours and using the drive thru. read more

Jack in the Box - Jack's Munchie Meal - $6 after 9pm (5/29/17) #JesseWatrous - Burgers Near Me - Hollywood, California

This is my down the street Jack In The Box and I like it! Service is fast and friendly! I had so many awful experiences before in the past with jacks but this one is hardly packed and they are fast. The staff is friendly and they always get my order right. I have never gone inside , I just go and order through drive thru and I bring it home. It's a very small restaurant but it works. My main order and craving is usually tacos they are cheap and delicious especially with the hot sauce. It serves as a snack for me. One time I needed ice and they gave me a cup of ice which was nice and it avoided me going back to the store. They always give you a lot of sauce if you ask for it, it's not like Mc Donald's when you ask for ketchup and they only give you 2 lol. read more

Supposed to be open 24 hours. I've gone multiple times at around 4-5am and no one answers the drive thru. I saw employees sitting out in their cars a couple times. I even called and said I'm trying to order at the drive thru, they answered & then hung up in my face. They even told my boyfriend "we're only doing UberEats right now because we're short staffed" seems like BS! read more

Worst customer service/ CoVid Health RisK Beware!!!Wow! We purchased 2 combo meals with curly fries. My son eats a couple of curly fries and pulls blond hair out of his mouth. (Yuck) OMG We quickly turn around, at the window we return everything.. they just wanted to replace the fries. Our appetites were gone. We were disgusted. So another cashier comes to assist. We noticed she had blond hair, we assumed it was her hair that he pulled out of his mouth. Shouldn't she have a hair net on. It was partially in a bun..???? The cashier gives us cash back, doesn't say anything and just walks off. I say excuse me may I have my receipt back she tell me "No". I asked her to print a duplicate. She does, hands it to us and walks off. I asked the other cashier (left at the window), who is the manager, may we speak to a manager.. he calls for some one.. the same lady who refunded me comes back and says she is the manager and her name is Shawna sp?. I said wow, you didn't even "say our apologies, sorry for your inconvenience really.. nothing." Then she says my apologies. We will never go back to another Jack N the Box. This was very bad!!! Job/order #385 Location off of highland, LA CA read more

If you order online, then pick up only inside, a terrible place, dirt and stink inside