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    Jack in the Box

    2.2 (94 reviews)
    InexpensiveBurgers, Fast Food, Tacos
    Open Open 24 hours
    Updated over 3 months ago

    Order Jack in the Box Takeout or Delivery

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    JACK IN THE BOX ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for kids
    Good for groups

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    Incorrect order

    My order is incorrect almost every time I come to order. Tonight I ordered and paid for a double bacon smash jack combo, 2 orders of mozzarella sticks and I received a single combo and tiny tacos. this is so disappointing

    Wait time
    Nicholas L.

    If you like waiting over 20 minutes for your meal, then come right in. Mainland Jacks are run so much more efficiently and way faster. Edit to add: I got the wrong sandwich in the munchie meal when I got home. I had to drive all the way back to get it fixed. The ironic part is my remade munchie meal only took 2 minutes to make.

    Michelle K.

    Speedy driver thru. Amazing customer service by Lulu and management. Thank you ladies!

    Front

    Long ass line in the drive through wasn't moving so I park and think hmm maybe I'll go inside.... it's worse I stand waiting to order and they just pass me looking stagnant seriously waited to order for like 15 mins so I spoke up saying is someone gonna work the front, finally she said I'll take your order ordered 2 jalapeño poppers and onion rings.... Another 15 mins and still waiting..... this is ridiculous! Almost 45 mins for just 3 simple items

    Hella good! Tiny Tacos! Monster Tacos! Oreo cookie shake!  Jack is best when you know what to order.

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    5 months ago

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    Jack B.

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    14 hours ago

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    6 days ago

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    1 month ago

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    Jack B.

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    2 months ago

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    Jack B.

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    1 year ago

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    Jack B.

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    8 months ago

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    Jack B.

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    9 months ago

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    Jack B.

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    11 months ago

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    Jack B.

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    2 months ago

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    Jack B.

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    5 months ago

    No fried food because the fryer is so conveniently broken and there is no locks on the bathrooms so thats just great.

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    Jack B.

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    6 months ago

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    1 year ago

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    Jack B.

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    3 months ago

    night shift sucks and needs to get their shit together. waiting almost a hour for my burger. HIRE NEW PEOPLE

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    Jack B.

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    7 months ago

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    Jack B.

    Thanks for the awesome review. See you next time!

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    7 months ago

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    Jack B.

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    9 months ago

    Ordered 5 breakfast jacks, took over 30minutes. Sandwiches looked like they were sat on, very disappointed and never coming back.

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    Jack B.

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    1 year ago

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    2 years ago

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    3 years ago

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    6 months ago

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    1 year ago

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    Jack B.

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    8 months ago

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    1 year ago

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    Jack B.

    We appreciate the feedback and hope to see you again soon!

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    7 months ago

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    8 months ago

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    8 months ago

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    9 months ago

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    9 months ago

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    1 year ago

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    11 months ago

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    11 months ago

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    1 year ago

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    2 years ago

    Is it still fast food when it takes 30 min of waiting in the drive thru line just to order? Then you get to order and the worker is rude...

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    Jack B.

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    1 year ago

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    1 year ago

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    1 year ago

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    2 years ago

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    1 year ago

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    2 years ago

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    Page 1 of 3

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    Review Highlights - Jack in the Box

    Great customer service and quick food.

    Mentioned in 2 reviews

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    Came as a party of 2 at noon on a Sunday, and we were seated right away! The ambiance definitely…read moregives a nice island sports bar vibe. Only street parking is available. There was also live music with a lady playing guitar solo and singing! Service was amazing! We never had to wait long to order/get the bill. We were most impressed by the fact that the waitress made sure to split our Hilo local plate into two plates to make it much easier to share! We almost thought we had received two orders because of how well-plated they were. - Poke tower (8/10): Solid choice for an appetizer! There were ample portions of poke, and the flavors were nice. Not a super stand out dish though. - Hilo local plate (9.5/10): If you want to taste a wide range of Hawaiian cuisine in one dish, I would highly recommend getting this one! The Kalbi ribs were sooo good! They were juicy, tender, and bursting with flavor. The Kalua pork was pretty good, and both meats paired well with the rice which had an interesting savory haupia sauce drizzled on it. The mango chili slaw and pineapple salsa added a nice tang to balance everything out. - Triple lilikoi pie (5/10): Wayyy too sweet and sugary for our liking, and you can barely taste the lilikoi flavor. We ended up just picking at the graham cracker crust and couldn't finish the rest. It seemed like one of those desserts that are premade unfortunately, and we wish we hadn't ordered this dessert.

    We chose Pineapples Island Fresh Cuisine because it's one of the highest-rated sit-down spots in…read moreHilo, but it ended up being just okayyyy. The menu felt very "meh"...nothing particularly exciting or memorable. The cocktails looked great in photos, so we ordered the piña colada flight, but it tasted like there was little to no rum in it. Pretty presentation, but very mediocre overall. Food was just okay. The burger wasn't bad, but definitely not anything special. The fried shrimp dish was disappointing and lacked flavor. The big letdown was the ambiance. We were seated facing the street and parking lot the entire time ...no view...., just sad street. Overall, it didn't live up to the hype. Not terrible, but definitely not worth going out of your way for. The staff were all very nice though. Service friendly.

    Photos
    Pineapples Island Fresh Cuisine - Bar with loads of fresh pineapples

    Bar with loads of fresh pineapples

    Pineapples Island Fresh Cuisine - Ahi poke tower

    Ahi poke tower

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    Jackie Rey's Ohana Grill Hilo - Brownie roll was ok - the brownie itself was hard and the chocolate chips didn't help.

    Jackie Rey's Ohana Grill Hilo

    4.3(1.3k reviews)
    2.7 mi
    $$

    When we lived in Kona, we would frequent the Jackie Reyes there. The food was good, but for the…read moreprice, the entire experience - not even the old, nonfunctional classic car out front - was worth it. BUT, the Jackie Rey's in Hilo has now become our go-to fine restaurant in Hilo town. The building is classic. An old town Hilo bank, with the vault intact. High ceilings, comfortable tables and decore and an artistic antique wooden bar that would be a gem in the crown of any European city. The management and personnel are the most wonderful people. Always happy to accommodate you in the best way they can. After one kamaaina visit the servers will know your name. They'll make you feel welcome and that you are a part of their experience too, something that is nearly impossible to find in other town dining. They have rewards programs for kamaaina which includes a point system that gives you significant savings on your next visit. The food is first rate, from the pupus to the main dishes to the desserts. Sauced and presented in five star fashion, without feeling pretenious. We will be their peskiest and most loyal customer as long as we are in the area. Kudos to Jackie Rey's Hilo.

    My wife and I went to Jackie Ray's this past Friday. We got a window table and was able to see the…read moreactivity across the street since it's was Friday downtown open market. If you dine here and are not a big person don't get a booth table as it's the most uncomfortable seating I've ever experienced. The seat is way too far from the table and I needed to lean forward and sit on the edge of the seat. I would recommend getting a table its chair so you be able to adjust yourself to the distance from the table. Server was just Ok and with them placing a water decanter on the table for refill they didn't come around as often. The decanter water has no ice so whatever ice you have in your cup to cool the water. Last time eating at this establishment was better and my only complaint was the window seats next to the picture window and the flys that was buzzing there. Only thing is again there were two big flies buzzing the windows and I had to waved them away. The doors are always shut and only when customers walk in could the flys get in. Staff should walk around before opening and get rid of them. We entered about 5:10 PM so it was opened for just 10 minutes and shouldn't have flys. Air conditioning was on but the temperature was a bit warm and a cooler temperature of maybe 10 degrees be perfect. I had the mochico Ono and it was just ok tasting but on the plate presentation was nice. My wife had the pork chops and she really liked it but said was just a little over cooked. I did try a small sample and to me it was just ok also. ambiance in the restaurant is nice and most of the staff were very attentive. The server we had wasn't and I needed to Get his attention to get my bill even though he had passed multiple times and didn't or should have noticed we were done dining. Probably not be dining again at this establishment again and do know of better dining spots in Hilo.

    Photos
    Jackie Rey's Ohana Grill Hilo - Clean and inviting. This is a historical bank building.

    Clean and inviting. This is a historical bank building.

    Jackie Rey's Ohana Grill Hilo - Ahi Tartare Happy Hour. Amazing. I could eat ten more.

    Ahi Tartare Happy Hour. Amazing. I could eat ten more.

    Jackie Rey's Ohana Grill Hilo - Passion Flow

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    Passion Flow

    Jack in the Box - burgers - Updated May 2026

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