umm came here after a very long night in the hospital because i hadnt eaten in a few days and was craving curly fries. my husband orders it online and goes to pick it up. right off the bat the worker says "oh so YOURE the one who ordered this big a** order!!" (a kids meal, his meal, and two shakes, respectively.) husband gets all the way home, opens the single bag our absolute huge order was in, and neither of our fries are in there. bless his heart he drives 20 minutes back to get the fries and ask if theyll remake my two chicken tenders and his mini tacos, considering they are now an hour old. the man cusses my husband slams the window in his face and walks away. this is the fries straight out of the bag . ill never understand people in customber service roles who clearly hate customers. do literally any other job. please. read more

Jack in the Box - large fry. - Fast Food Near Me - Hermitage, Tennessee

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Ubered it home the other, did not disappoint at all awesome! My order was correct, delicious and hot despite of being an order to go, Thanks!! read more

Came through on July 16 around 4 pm. I mis-ordered and forgot to get the mustard off my burger. The manager on shift, didn't catch her name but she was wearing a red shirt. She took care of me and fixed my mistake quickly and personally. Grateful for her. Appreciate her customer service and will be back again in a couple of weeks because of her. Jack in the box for life. read more

Cashier was Jennifer and was pleasant in customer service. However, other employees were very unprofessional, unsanitary, and yelling for no reason. Witnessed a cook, walking around, pulling up his shirt, exposing his stomach, scratching himself several times, while handling food. We were beyond disgusted. Do NOT eat here! read more

WOW! Fast, Friendly & Hot! Didn't expect an experience like this at a fast food establishment. Thanks everyone! read more

Jack in the Box - This is my sausage, egg & cheese biscuit! - Fast Food Near Me - Hermitage, Tennessee

Grabbed a bite for lunch via drive thru after an appointment at the nearby medical center. Drive thru line was 3 cars deep, but for the time it took you would have thought there were 9 cars. With the wait, I was at least hoping they were cooking up all fresh stuff, but sadly my fries were room temperature. Chicken tenders and sweet tea were solid, no complaints there. Service was ok. Associate who took my order at the speaker was less than thrilled to be doing so, but the fella at the window was very friendly and acknowledged the wait. While I cannot speak to the condition of the interior, the parking lot is in rough shape. Additionally, getting in and out can be pretty sketch, so be careful when doing either. Overall, not that I am in this area a lot, but when I am, I will probably look for another quick serve spot. read more

I grabbed a bite to eat at Jack in the Box. We don't have them in my area so jumped at the chance. Service was ok, not bad, but the restaurant was really dirty and disorganized. The burger was good and I tried not to look around or think about it while I ate. I would not eat here again, and unfortunately would not recommend. read more

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If I can write them a zero ! this particular location. I absolutely hate. The staff is so rude at night. And the food is always stale and gross ! I have tried this location two times and on top of the nasty attitudes of the staff that works at night and the full quality. I definitely won't be back. Tell your workers if they don't wanna be at work then they need to quit. Whoever was working 7:17 after 10 pm your attitude is horrible ! read more

I hadn't been to a "Jack In the Crack" for over 30 years, so I can't begin to tell you how excited I was to accidentally find this West Coast favourite on our mini-vacation to Nashville!!! My wife is from England and I was telling her about "Jack In the Crack" stories from my days back in Los Angeles. I usually used to just hit the drive thru, back in the day, but I wanted to take advantage so we went in. First impression, the dining area was spotless, that bathrooms were super clean and the people who worked there was digging on my "Jack In the Crack" vibe. My wife ordered a breakfast platter, because it was like 10am, but I had to go with the burger and fries. It was all delicious!!! I know I am way too hyped about this Jack In the Box, but I don't care. So many things change over the years, it's just good to see that "Jack In the Crack" hasn't!!! HIGHLY RECOMMENDED!!! read more

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Food is mediocre as can be expected (update:food actually made me sick) interaction with the staff is always unpleasant. Worker obviously wishes they could be anywhere else tonight. No receipt given. read more

Tacos 2 for 99 cents on the app. So good and other deals for the late night munchies

Great service the staff is super friendly you are given a hello as soon as we walked in the door the food was fresh fries were piping hot the restaurant is clean read more

Jack in the Box - Jack in the box tacos So many childhood memories - Fast Food Near Me - Hermitage, Tennessee

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Horrible, horrible service! All i wanted was ketchup and the person who attended us no name, made my wife wait 5 min then I proceeded to ask for ketchup and she told me hold on .... Bruhhh you made my wife wait 5 min... I'm maybe overreacting but simple customer service would be nice. Never coming here again that's for sure .. Poor Hermitage Tenn... FYI, associates name is Cece.... read more

Been eating at JB forever. This one didn't disappoint. Menu the same as anywhere. The drive-thru service was excellent.

Rebecca was the nicest person I've ever met here in TN I evacuated from FL she's nice caring and fast ! I can't wait to see it more often when I move here ! read more

Food is average. Salads used to be so good but nothing is as good as it used to be. Service can be slow.

The cashier was too busy texting on her phone to take my order. I walked out!!! POOR CUSTOMER SERVICE!!!!!

This was by far the worst experience I have probably had at a fast food chain. We are in TN visiting and I had never tried Jack in the Box. So we decide to go on our last night. The gentleman that took our order kept saying what else can I get you? Small medium or large? We were trying to tell him we have never been here. He could care less. The menu said they had Coke zero he said they didn't. We asked for a salad he says we do not have salads. We order and a young lady takes our payment and gives us our receipt. When she hands us our drinks we ask which drink is what?she seemed bothered. What are we supposed to try each drink to know what is what? This guy comes out and hands us our food says nothing. We say thank you. He closes the window and locks it. We have no clue if we have everything or if our food has been tampered with. Truly a disappointment. $30 spent that went to the trash. After the way we were treated I didn't dare to try the food. read more

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the food is SPECTACULAR. the service was hostile but i think there was only one worker and it was midnight so ill cut her some slack. the food though... mm mm MMM. the milkshakes are insane and the curly fries are to die for. the ambiance was a little loopy. -alexis, a***, kaylee, and maggie read more

Jack in the Box - curly fries - Fast Food Near Me - Hermitage, Tennessee

Literally the worst. Waited in the drive through for 15 minutes only to find out they are out of what I was ordering. Been here one other time and waited 30 minutes in the drive through. Avoid this location at all costs. read more

WE WANT TACOS!! Yes, I can get 2 Tacos for a buck and a dime at Jack In The Box! We stopped at the Jack In The Box in Hermitage for breakfast since it was walking distance from our motel and Jack In The Box is one of my favorite fast food restaurants. I've eaten at several Jack In The Box restaurants on my rides through SoCal, which is at the top of my list for good fast eats at good prices. This location is modern and very clean. The bright dining area with sky roof is fully carpeted with green plants, tables and booths. The breakfast and regular menu is offered anytime and the calorie counts are posted alongside the menu offerings. I enjoy the sourdough steak melt, grilled breakfast sandwiches, chicken teriyaki bowl, ice cream shakes, and value menu items. My friend ordered a Grilled Breakfast Sandwich Combo ($4.09 plus tax) with Hash Browns and Coffee and I ordered a 10 pc Churros ($1.99), 2 Tacos ($1), and an Iced Coffee ($1.89). The staff was very friendly and manager was keeping the kitchen staff in line reminding them to "wear gloves." The hot breakfast sandwich was BIG and tasty which had ham, eggs, cheese and grilled sourdough bread. The hash browns were crispy and slightly greasy. The churros stuffed with caramel came out nice and hot, crispy outside and gooey inside and smothered with lots of cinnamon sugar, soooo good!!! The crispy beef tacos were great! The coffee was very good too! All I can say is that this is cleanest Jack In The Box I've been to! I only wish that there were Jack In The Box locations in the northeast US, especially near my home in Southern NH. sigh... read more

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SLOOOOOOOOOOOOOOOOOOOOOOOOW. No one in drive through, one couple ahead, and one other couple already seated. Should not take a half an hour. read more

the wait at night is supre slow. waiting 5 min between orders. took almost 30 min for my order to be taken. that was 5 cars I have not been to jack in the box in over 3 years and won't be back for another 3+ read more

I routinely order from this location. I work late so it's nice to have a place that is open to accommodate. I am, however, starting to order less and less. Out of the last 5 times I've ordered, I haven't received a single packet of taco sauce, despite specifically requesting some. One delivery driver told me they said they didn't carry it. That's not true, because it's very easy to get if I go myself. I ordered tacos, guys, give me some sauce. Food is mediocre otherwise. read more

placed an order on the app. got to the restaurant and the pretty much said they weren't processing online orders because DoorDash and the drive through were more important read more

At work today, we triaged, started an IV, ran labs, medicated, diagnosed a patient with diverticulitis and discharged then in just over an hour. Then I spent 55 minutes going through this drive thru to get a sandwich. Which was cold. Guy working the window sucked and was about as pleasant to deal with as a stubbed toe. Hard pass. read more

We waited in the drive thru line for 10+ minutes before we even got to the speaker when there was only one person ahead of us. When we got to the speaker we waited another 10 minutes trying to get their attention and then they finally talked to us and said they can't take our order for a while because there is only three people working. No one in the lobby either. We saw the workers messing around with eachother and eating food when they should have been tending to their customers. Would not recommend to anyone ever. Worst service I've ever experienced. read more

Came in today 3/8/2020 there was a car blocking the drive through entrance. I notified the staff when I entered and was informed the drive through was shut down. The staff did not have on gloves or hats. They were out of most of the items I requested. My order was done incorrectly and instead of making the proper concession"I said just put cheese on it " I was met attitude. By a ywomen who stated she was off the clock anyway. Which perplexed me because she was working the cash register. So I requested a refund and asked that she provide better customer service next time. She then asked for my empty cup back. I explained that the young woman before her gave me a cup for water. She said that should not have been done The staff was complaining loudly about working and cleaning up. Several patrons left during this time. This is a great case of being unaware of who you are serving read more

these emplo hate their job, it's obvious by the slowest service ever, rude. out of ice? wtf? read more

disgusting. food smelled and tasted like literal BO... my stomach immediately started hurting. couldn't even take a 3rd bite of "the cluck". the food is terrible and the restaurant and kitchen look disgustingly dirty. read more

Honestly the rudest drive thru attendant ive ever experienced who basically threw my food at me. Super slow with 2 cars and gave me the wrong order. I have been here before and it was much of the same. I have never been more tempted to just drive off before read more

This was the worst experience I've ever had at a drive through. The b**** taking our order was so rude and the wait with absolutely no one in the restaurant or drive thru was ridiculous. I will never spend my money here again. read more

I guess a double cheeseburger plain lettuce only means 2 patties and a bun. Horrible and slow. Wish it wasn't the only thing open.

Went on our way out of town to grab a quick drink and snack. That was a big mistake. Literally the slowest place on the planet. I'm still waiting..... read more

This place sucks! Hey Jack! Use Chick-Fil-A trainers to train your sorry lazy trifling workers on the night shift! Why is it that I pull up to the drive thru to place an order. After about 3 minutes I say, hello, hello, are you open? No one says a word... I pull around and a worker has her posterior placed in a chair talking on the phone! Wasting my time! It's supposed to be open 24 Hours but yet they close to talk on the phone! Why do we patronize business that care nothing about customer service? The workers don't care, management don't care, and it seems like Jack doesn't care! If he did, he would do a overhaul of the way they train workers! The fact that I have to cross my fingers in hopes that Jack in the Box is open in the early morning speaks volumes about this organization! read more

There's a guy working the drive through window, my girlfriend went today around 530pm 6/21 She ordered food & he kept asking her "anything else" in a rushing way, and when she would say yes, he would grunt angrily under his breathe. This guy is out of his mind. If he hates his job he needs to quit. There's absolutely no excuse for this behavior. This is the second time I decided to give them a chance. And they failed. read more

Waited over 40 minutes in the drive thru. And didn't know the tacos were supposed to leak. Wouldn't recommend read more

Jack in the Box - I'm good fam - Fast Food Near Me - Hermitage, Tennessee

I ordered on line, it said 10 minutes. I waited an hour for my food. The burgers and chicken were ok. The tacos, not so much. Very disappointed. read more

Clearly selling drugs out of the drive through window - don't even hide it. Look - not my concern but what is my concern is how damn slow they sell them. There's only three cards in line and it's been 15 minutes. Every damn time. Slang it fast or don't slang it at all. read more

This used to be really good but as of late it's been terrible. I usually use the drive through and without fail there is something wrong when I get home. Fry container half full, wrong orders all the time, or not even receiving the full order. Steer clear. read more