My tacos are delicious. Both Pedro and Ricardo were prompt and had great customer service

I would like to start with the positives first: There is a Chipotle on the same road. This Jack up the Prices takes the fast out of fast food. They nearly take the food out of it too. I pulled up and saw 4 cars in the drive thru and thought I would go inside to beat the wait. In front of us inside we're two dads taking there kids out to eat. We waited 20-25 minutes once our order was in. There were very few people there. The people working there were not rude. You could tell they had their own problems. But it was really slow. They forgot my ranch. They gave us small instead of large fries. Not felonious behavior, but I felt like a prisoner who had just been freed when I walked out of there because it took so long and the atmosphere inside was so institutional. Like- fresh air, free people walking around, a new chance at life, that kind of feeling. If you have a lot of time (I have less now after this experience), a lot of money, and not much else, come here. read more

I am a door dasher. I am constantly in and out of this facility as well as all others in town. This is by far the worst out of every place in town. The customer service is so poor. And I absolutely question the hygiene of this establishment. My order has never once been on time. I am never greeted or acknowledged. I do everything I can to avoid having to go here. I love Jack in the box but will never eat at this particular one again. I will say there are females who work in the morning that are pleasant and try their best. But the evening crew is awful every single time. They are in no rush, regardless of how busy they are or how late my order is. They are not friendly and barely communicate. We have teens working at almost every single food establishment in this town who do a fabulous job. That is not the case here. read more

Jack in the Box - Dirty - Burgers Near Me - Gardnerville, Nevada

Excellent customer service from Laura, like how she identified herself. Ordered the ultimate cheese meal with fries and Diet Coke. Reasonable, competitive prices. Reasonably quick service read more

Jack in the Box - Burgers Near Me - Gardnerville, Nevada

I used to go to Jack in The box all the time when I was younger. Like all the time. I used to order a jumbo Jack with no mayonnaise, add secret sauce and two tacos. That was a long time staple for me, but over the past 15 years or so, haven't really been a Jack in The box all that often. Matter of fact last week was the first time I've been to one in the better of a decade, at least. I really think it's kind of unfair for fast food places to be able to be reviewed on Yelp, because I mean it's fast food. But anyhow, we came through and got a couple tacos and some onion rings this last pass through, and the tacos are just like I remember. They're 69 cents more but times have changed! I remember back in the day you could get two for a dollar. We sat in the drive-thru for a pretty extensive amount of time. They are super busy, and I don't know if they're just understaffed, but it was quite a wait. I didn't particularly mind, I didn't have anywhere significant to be anyways. I might take a trip down memory lane, and actually order one of my jumbo jacks. But food wise, I can just speak on the tacos and onion rings which were fine. read more

We have been going to Jack in the Box since it was built in Gardnerville, NV. Around the last few years, it has become the dirtiest restaurant in town. The dining room is always Filthy and the Bathrooms are Disgusting!!! We went 6/3/2026 for dinner and we were the only ones in the dining room and had to walk around to find a clean table. The food is still good, but the place looks so ghetto inside!!! read more

Customer service was sloppy, didn't ask for creamer with my coffee and the sandwich looked like someone punched it. The egg was super small as well. Won't be back read more

Jack in the Box - Burgers Near Me - Gardnerville, Nevada

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I've been to this location before and thought it was slow compared to other fast food places, but this time takes the cake. We've been in the line for 40 min so far, stuck in a long line of cars, and when we turn the corner after ordering, we can see that there are 3 cars in front of us as well up to the window, so it will be at least an hour until we get to the window at the rate they are going. I should have read the reviews before coming here, nothing but slow service for years on end with no change. We could have gone into a nice restaurant and eaten already at this rate. I fear the food won't be hot either, judging from other reviews. Super disappointing, but it must suck the most for the owner who isn't making much money for only a few orders per hour. No wonder In N Out is so popular now, cheaper AND way faster. I won't be coming back. read more

Drive-through is always backed up & you sit over 20 min before you get to the window & still wait even more time there to get your food. This is a regular thing daily. I finally stopped going. Its fast food not sit & wait for order like in a restaurant.. 40 min last time in drive! ‍ read more

We went in for the $3.99 combo deal and the amount of time it took us to get our food they should have paid us. The food we got was cold except the fries. I believe this will be the last time we come here. read more

We went through the drive through about 15 minutes before closing. We haven't eaten here in a while. I was surprised how much just a burger was costing as an a la cart. Who pays these prices? We ordered a jumbo jack ($4) and stuff from their discount menu, including a chicken sandwich, 2 jr jumbo jacks and 2 fries. We didn't wait long, got our food and drove the 5 minutes home. Food was lukewarm by the time we ate. Everything was good except the fries. They look like they had been sitting for a while. We got 2 of them and the amount of fries we got was a joke. This could have been a better review if they had added a bit more fries. read more

Just ordered two supreme sourdough breakfast sandwiches and a hash brown... It was by far the worst I've ever had in my life. Very disappointed. read more

This is one of the best Jack in the box I e been to. Coming from the Chicago area jack in the box pulled out late seventies early eighties so whenever I see one I stop in for some tacos and jumbo jack. Read all the negative reviews on this location but I didn't see any of the issues posted so I needed to post a review. Next time I'm traveling thru Minden I will be back. read more

I just don't understand why I have to wait over 30 minutes in a fast food line? Pretty ridiculous. Won't be coming back.

Awful. I ordered 4 regular tacos. It was after 3:00 pm. They were obviously left over from lunch as all of them were very soggy. I bit into the first taco, took 2 bites and discarded it. The second one was the same. I bit into the only portion of the shell that appeared still crispy and also discarded it. As I reached for the third taco, I came across a used wrapper with a couple of uneaten bites of taco. The third taco was also partially eaten....so of course I stopped there and threw the rest away. I am thoroughly discussed and repulsed by this. I will not be ordering anything from Jack in the Box, Gardnerville again. This is unfortunate as I have ordered and enjoyed their tacos for years. read more

They are very slow. Sat in the drive thru from the time I ordered til the time I got my food, for 20 mins. I always pull over before I leave the parking lot to check my food due to it always being wrong read more

Just had their highly publicized double Smashburger. Worst hamburger I've ever had. A microwaved disaster.

2 minutes ago NEW It's too bad I can't give ZERO stars Tonight, Friday 12/9 @ 5:10pm, I went to get dinner for my family and this place was closed AGAIN!!! I'm not sure what is going on but it's extremely frustrating. If you look online it shows "open". This is very disappointing. Taco Bell is thriving due to them being closed. The drive thru line is in the parking lot of the Smith's grocery store. I guess where one restaurant fails another succeeds. Good luck surviving Dear ol'Jack. You soon may be gone just like Sonic. read more

Small fries is almost 4 dollars. This location didn't give me the small fry I ordered. Thank you Jack in the box for stealing from me. My favorite thing is to be over worked, not to be paid a living wage, then come your restaurant so I can be robbed of the little money I have to survive. Also the chicken sandwich was as hard as a rock. The chicken patty was flat and hard. Disgusting over priced food and you don't even receive all the items you ordered. Not worth it read more

This location does a great job for always being understaffed. Unfortunately with these times that seems to be common everywhere. However the food is always hot and tastes freshly made despite their difficulties. Waits can be long but that's pretty much anywhere right now. And who doesn't love jack in the box tacos? Just wish this location was 24 hrs! read more

Management corporate do something about this line. Or well just stop coming!!! Every time a breakfast/ lunch / dinner the line is out of control. Hire more staff read more

Jack in the Box - This is the drive through everytime we come now???? You need to hire more staff! - Burgers Near Me - Gardnerville, Nevada

The staff is great here! Always friendly and quick. They are short staffed which will hopefully change for their sakes soon! They have been working for weeks in a heat wave with no air conditioning! Corporate!!! Really needs to address this!! They must be miserable in that heat being in the kitchen! But they all do a great job considering corporates issues and being short staffed! read more

WORST CUSTOMER SERVICE I placed an order via the drive thru totaling a bit over $60 . I arrived at the window and was attended by 2 employees , one appeared to be a new trainee and the other was a younger girl . I was handed the first bag which contained the side orders (fries , tiny tacos things like that) and was told that all they were waiting on was the 10 burgers . My daughters wanted the fries in the car , so I Started digging through the bag and noticed that the jalapeño poppers were missing. I advised the trainee that the jalapeño poppers were not in the bag, and that is when the younger girl behind her said "yes, they are in the bag " and again I told her "no, they are not if you would like you can look through the bag". She stared at me and rolled her eyes turned her back and went to go bag the jalepeno poppers under the heating lamp (the ones that she said she already gave me) and muttered something to the trainee then started laughing. I asked her "I'm sorry what did you say?"She gave me a snobby look and held a stare for about 10-15 seconds. She handed the poppers to the trainee then obnoxious smiled and waved goodbye however I was still missing the 10 burgers I ordered. I advised the trainee that I'm still missing the burgers . The trainee was kind and apologized went back to the heating lamps to advise the employee who then started packing the order while giving me dirty looks , handed the order and kept waving goodbye and smiling. I went into the store to ask for a manager , I was then approached by an older woman with unkept hair and a tongue piercing (oh my!) . I tried to explain the situation because now I was upset at how I was being treated after spending over $60 but she just asked me multiple times ,"did you get your order" and rushing me ,telling me she's 10 minutes behind ( mind you the conversation did not last 3 minutes). Not once did the manager acknowledge or apologize for the employee's behavior , listen to what I had to say and she was very rude ... I asked for her General manager and she refused to give me the information . The younger girl then came up behind the manager and told me to leave before she called authorities then started smiling and waving , in the presence of the manager who did nothing again. I have been coming to this location for 22 years , never again will I be back and I will be sending an email to corporate Monday morning . Oh and to top it off , the jalepeno poppers were burned and I was short 2 burgers , Usually it would be easy for one to go back or call if something is missing However, I am about 70 miles round-trip from this location... the closest location to me :( read more

I understand we live in a small town but this place closes at 7:30pm? It's not even dark yet in the summer! I will refuse to eat at this place until they operate under some reasonable hours. read more

Tonight no lights on outside. We saw someone order so we knew it was open. No menu lights. So my husband knew what he wanted. I wanted a regular hamburger with lettuce tomatoes and onion. Got a hamburger with 1 pickle chip. Back on 8/25/2023 we went there to order food, but no lights were on then also. We thought it was closed and went next door to Taco Bell. What's with this place? read more

Jack in box has some problems. I was parked in drive through I could hear couple employees fighting by dumpster I place my order and notice how slow drive threw was. When I got to window my order was sitting on counter. The girl at the window would not acknowledge me. I sat there for as long as I could and drove away without my order. Won't be back. read more

Purchased the rib eye burger. Not worth the $11 at all. 2nd time we've been disappointed here. Will not return to the Midlothian Jack In The Box. read more

Two workers were making fun of a woman in drive through without her knowing making a scene in the lobby, very uncalled for and unprofessional. read more

This place has got so bad and nasty and there team is super slow they dont hand your food out till like 30 mins later there always like hold on and take forever from living here for so long all i got to say is they suck read more

My first visit to a Jack in the Box. The drive-in. I ordered "I have a coupon - 2 for $6 butter jack sandwich". Supposedly their signature. Something incomprehensible is muttered. I ask "excuse me. How much did you say ?" No answer. Up pops $5.79 on the screen. I think we'll that's heck of a deal. 1 vehicle in front of me. 15 minutes in line. Fortunately I am in no hurry. And I was entertained by the 2 very cute dogs in the truck in front of me. I eventually get to the window. That will be $12 something. I showed them the coupon. "Oh he has a coupon" she exclaims to her co-worker. This seems to stun them, surprising really seeing as they send one to every house in the town. 4 minutes pass during which they unload the register- $20 bills flying everywhere- and put back an empty register tray. They must be recalibrate get the register and re-lobotomizing the staff. Window opens. Someone says "$6.43" I give them $6.53 cash Window closes. Food bag is passed. I says "10 cents change ?" Window closes. 3 minutes later I am still sitting there mildly interested in what's going to happen next. Yep. Nothing. I leave without my 10 cents imagining their end of day panic as they try and account for the extra 10 cents in the next to empty till. No thank you from any of them. No apology. Of course there was no napkin in the bag. The meat was badly over cooked and cold. The sandwiches were sloppy and falling apart. Fortunately I had my incompetence bag of spare napkins, forks and straws with me. My last visit to Jack in the box - forever !! read more

The drive thru is absolutely the worst. You can't understand the person taking the order and they take forever and ever. I was there at least 20 minutes read more

STAY AWAY!!! Bad food, bad service, terrible management. Monster taco was inedible, dripping grease. Can't believe corporate hasn't taken over and cleaned house. The 1 star is because the air conditioning worked. read more

Order screwed up when they weren't even busy. The place could also used a good scrubbing on the inside. Too bad this is the closest Jack to my house. read more

This place is a disgusting. Horrible service. It took forever for a simple order. Food was cold and rock solid. Fries were cold and stale. The chicken was as hard as a rock. Don't recommend it at all read more

Yummy food....quick service.....excellent staff. Asst. Manager, Obdulia is very nice and friendly to the customers and is appreciated. Pricing is great, and quality of food is nice. Love the shakes.... read more

The worst Jack-in-the-Box around my order gets screwed up every time I go there never again!

As of Saturday, May 9th at approximately 1:30 pm I received the worst service possible. As a former customer service employee, I have to say it was embarrassing. Upon ordering at drive thru, my order was being rushed and didn't even bother to ask me what size or what drink I wanted. Arriving up to the window and getting my food, the attendant with an attitude and sarcasm told me to have a "good day". Once I arrived home I came to find that i DIDNT get what I ORDERED. it wasn't even worth coming back. read more

Most honest place in the world! Thank you Heather! I had accidentally left my wallet with my life in it in the restroom. About 90 mins later, I realize my wallet was missing. I called Jack in the Box and Heather, the manager had found it and placed it in the safe. My Ss card was in it, a diamond cross, earrings, debt card, everything! And, everything was in place! And, great coffee and chocolate pie! read more

Slow service, was given completely wrong order but was charged for what I ordered! Didn't discover it was wrong until I was down the road headed out of town!! read more

Went through the drive through on our way back to Reno. Grace completely cut me off mid order with my total. Got irritated when I asked for what sauce they had. Then proceeded to not give me everything I got charged for. read more