Quite possibly the worst fast food experience I've ever had. It seems as though I'm next in line to tell my story. I go in around 1am 6/19 with my bf. We first wait 10-15 in the drive thru watching other cars become impatient and leave. When we get to the front, we order. But then it goes silent. We wait another 5 minutes saying hello every so often. Eventually I leave the drive thru and park in the parking lot. We experienced the same wait we did outside, inside, without being acknowledged once. After some time, we were able to make our order. However when the food comes out, it resembled prison slop. I immediately ask for a refund, but was told that no one in the establishment knows how to do one. They then offer me a gift card. I refuse. Throughout all this, they are laughing at me. I ask to speak to the manager and was told that they are not there, and to come later at 8pm. We leave with my receipt. I go there around 10:30pm with receipt in hand. I am told that the manager isn't there and once again, no one knows how to do a refund. I ask when will he be in the next day 6/20, I'm told he'll be in at 7-8am. I get off work at 7am so I say perfect, I'll go after work. Next day, I get there. Surprise, he's not there! And now no one knows when he'll be in. I come back later in the day, around 3:20, am told he's in a meeting. "Give him 20 minutes." So wait. Come back at 3:45pm, he's not here. Ridiculous! After going back and forth with two female employees, the supervisor says she'll call him. Comes back and begins to do the refund. Wait what?! So you could've done it this whole time! "Yes, I just needed approval." Wooow...okay. Why didn't you say this this whole time? You didn't know how to do one. But when I get my "refund" receipt, it's not the same order at all. She's claiming it is. Look below at pics for reference. When I look at my bank statement, it's not showing. She claimed it's instant. Then it turned into 3-24 hours! But then she does this. She proceeds to rip my original copy in half! Claiming that she thinks I'm going to use it again in the future to get another refund. What??! So now the argument has turned into getting the bottom receipt back. By this time, she's threatening to call the cops! It took talking to 2 other employees to get it back. I say I won't take it, I'll just take a picture. I do so and leave. It wouldn't be until later that night, (tonight 6/20), that I realized what she had actually done. She never refunded me my money. She went into her system, found an order with a close enough total, and printed me out that receipt, claiming she refunded me. Hence why it's titled a "reprint" at the top. I'm in such shock. The pettiness, incompetent attitude, blatant disrespect, and profound lies that I've been met with today will always remind me to never eat here again. Whoever hired these people needs to do some reflection. I will be calling corporate, or whoever I need to to make sure these people never do this to someone else again. read more