It was getting late. We were driving down from the Bay Area. It had already been a long day, and there was still almost an hour and a half to get home. We stopped at this JITB to get something light to eat, and to use the restroom. We were hoping that the dining room would still be open, as it was getting to the time of night when only drive-thru lanes are available. We lucked out. I think we had about 20 minutes to spare before they would lock the doors to the interior. Despite that, the cashier was friendly and didn't make us feel rushed. Dear Hubby ordered the mini tacos, and he was happy. I don't recall what I ordered, and my photo folder reveals that I didn't take any pictures from which to refresh my memory. I do recall that this location met our needs that night. The dining room was very clean, in fact we had to be careful where we stepped as they had just mopped the floor. All told, we would stop here again if we just needed a quick snack or meal. read more

What can I say? It's Jack in the Box. My tacos were just like I remember. Greasy. Flat, lacking much meat. But I like them. Since I don't consume unhealthy food anymore, I will not be visiting again. The price is right. The place was clean. The order taker was efficient. read more

Jack in the Box - Dining room. - Burgers Near Me - Buellton, California

Ordered 2 large sodas on a hot day with light ice. They said that they were out of Dr pepper so we told them just one soda and cancel the other one. They came back and said they do have a little Dr pepper. They lied. it was diet Dr pepper with heavy ice. it was disgusting. I have had repeated bad experiences with this location and will never be back. read more

First of all let me say that I realize establishments have issues with people using their restrooms and not purchasing. But when an elderly person is in need of a bathroom prior to ordering they really should accommodate. Do better Can I add that this is not a reflection of the employees working hard. All of the employees were nice and even said sorry while explaining that I had to order before they gave me the code. This direction is obviously coming from management. read more

Horrible service lasted more than 10 minutes waiting for my cold hamburger and worse I ordered a double and they gave it to me without onion without cucumbers a little piece of tomato and a piece of lettuce but from the hard part if they have new people teach them to work oh they are supervising read more

Jack in the Box - Where is the onion where are the cucumbers and that piece of lettuce that ??? And a tomato?? - Burgers Near Me - Buellton, California

We ordered our food through the app and spent $26+ dollars which is fine. However, the food itself was nasty af. The onion rings tasted old and like freezer burn. The tacos were over sauced and the burgers tasted off. To top it off they wouldn't give us any BBQ sauce not even one without charging extra, 30 cents per sauce. We spent $26+ and not one free sauce ?? Lame. It was either this or Taco Bell because everything else was closed. read more

2/11/23 I know what you're thinkin'...why Jack in the Crack after visiting Solvang? We gots to go!!! Hubby says that rain is predicted to hit Solvang & we wanted to avoid it for an uneventful ride back home. So we opted to just get a quick bite & skedaddle. This location is right before the 101 South, perfect! The staff was amiable & the service was quick, we were in & outta there in about 5 minutes, give or take. Got a chicken nugget combo with fries & hubby's chicken sandwich. Everything is pretty good except for the salty fries but maybe hubby's tome if the month is ip & he wanted the saltiness-am LMAO, coz he doesn't know I'm putting that on this review. Anyway, I know it's a chain & really nothing to write home about but the service was quick & he was nice, fries & nuggets were piping hot, tasty (although salty but hubby's giving it the 2 thumbs up). So I'll give em a 4 star. No muss, no fuss! read more

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I stoped by Jack in the box & ordered the taco meal, It includes 3 tacos French fries and a drink. I asked for a pack of taco sauce and 1 ranch. The lady informed me that ranch is extra and you do not get ANY ranch with your meal. This is extremely ridiculous especially when everything in my meal is a ranch worthy item. The meals are already a LOT more expensive then they should be and now they don't include not 1 sauce. Wow not ok if you ask me I would understand if I wanted more then 1 but none?? Yes I paid the 50 cents they got me I'm not eating these fries w out it. read more

Jack in the Box - Paid .50 cents for this ranch - Burgers Near Me - Buellton, California

3.22.2024 If you like The jack, you'll be well pleased . Just East of SR101, lots of good easy parking and near gas stations etc. Very clean inside including the roomy bathrooms, soap and hand dryer . Short staffed and over worked yet they're doing a good job ~ helpful and friendly plus my food to was properly cooked and assembled, no dripping grease etc. . Well lit dining room with passably comfy chairs . -Nate read more

Oh, well, I want to Jack in the box today. I ordered a combo meal and I didn't get my French fries. So I went back to go pick up my French fries, and I asked for a burrito. And French toast and she gave us a milkshake, and her name is Gloria, and then again Gloria forgot the burrito W's in the chat for Gloria. read more

I ordered on the app, asked for no taco sauce and all 8 tacos had sauce messed up the chicken sandwiches as well. They don't know how to follow direction. I get if they are busy and it's go time but it wasn't busy at all. read more

We love Jack in the box. However, this was the worst location I've ever been too. We're out on vacation and stopped by for a quick lunch on our way back home. The manager, Gloria, provided horrible service. She refused to take our order and told us to order on the self serve screen. Another employee walked over, crew member, and proceeded to help up. We got charged an extra fry we didn't order, we got attitude, and over all just didn't appreciate how we were treated. read more

The staff are great however they went to an automatic ordering system at the counter which is not working and the front staff are very frustrated with the system They end up duplicating the order into the system read more

I feel bad for the staff, very short handed. We ordered two small burgers at 1:02 pm, and still didn't have our food by 1:15, so we asked about it. OH WE ALREADY GAVE THAT ORDER AWAY!! We were told. No huge apology. No offer of free fries or anything. They made our burgers again and basically we ate and left, wasting at least half an hour there. Ridiculous. It appeared they paid attention to drive thru customers and not to those who took the time to walk in and eat inside. Tables weren't clean, and floors were questionable. I kept the receipt to make comment on website but it appears there's no way to do that without SIGNING UP to be a rewards member. Not on your life! read more

I placed an online order with an estimated wait time of 8-10 minutes. However, when I went to pick up the food, I ended up waiting for 30 minutes to receive my order. What's more frustrating is that a customer who arrived after me got their food before I did. The employees kept saying, "It's coming." read more

This our first time at this Jack in the Box in Bueliton traveling all the way from L.A. gets everyone in the car hungry we stop this Jack in the Box to get something to eat. They got our order right the staff were fast and friendly. read more

I just stopped by this place. I got for whole my family. I since I got there the manager gave me a bad attitude, because I spoke to her in Spanish. She thought probably that I was not bilingual. I ask her if I can use the restroom before her coworker starts to clean the then and she disagrees with that. I thought that she will aloud me to use it after being clean. Well after waiting about 20 minutes I asked to use it and the answer was a NO! that I have to wait for another HOUR until it dries! I told them that it is ridiculous, I am a customer and I have the right to use the restroom. I will think next time to stop by jack in a the box, worst customer service! read more

It's the worst Jack-in-the-Box I've ever been to. The service is so bad and they have attitude. Save your time and money go somewhere else. Food so also cold. read more

Food is ok, however the service is actual bull. The line in the drive through is incredibly slow, and the workers don't know what they're doing. They don't serve all your food. I had to go demand for my food to be given. Absolutely trash service read more

Decent fast food for decent prices, though since they joined the herd and jacked prices up post-pandemic, we don't go there very much anymore. Be advised, don't ever bother calling there. They never answer the phone. read more

My daughter is 2 and a half years old. She wants to go to the bathroom. The staff here must order food and get a receipt before letting the child go to the bathroom. I said my husband will order food immediately after parking the car, and it is impossible for the child to go to the bathroom. Go to the bathroom. read more

Really? When it gets to the new min wage will the staff get smarter?? they take the order acknowledge the order tell me the price I pull up to the window. They tell me that I didn't place an order so they take the order put something in a bag that vaguely resembles the order, but is not complete. I have to honk three times to get any one of the staff to glance out the window at the drive-through. read more

The single worst Jack in the Box I have ever visited. No customers in the restaurant yet the lady texting behind the counter says after we waited 5 min, "I'll be with you in a bit". Another 5 min goes by and someone else comes up and actually helps us; no apology for the wait or even a welcome though. The store was nasty and dirty, there is zero pride with the staff. My feet stuck to the floor in the restroom, there was TP all over the floor and it looked like it hadn't been cleaned in a week. I even was afraid to touch the door handle to get out. The mat in front of the soda machine was not just sticky but gooey. As I lift my foot up, I could feel and see strings of goo coming up from the mat to my shoe. I'm sure it cleaned off all the goo from the restroom that was on my foot though. All the trash cans were overflowing. There was even a manager going around taking pictures of the cans but not doing anything about it or the mess. I won't even go into the inconsistency of the food. Suffice it to say, it was on par with the lack of care shown throughout the entire restaurant. I will NEVER visit this store again. I wish I would have read the other reviews before I decided to visit this particular restaraunt. read more

Driving from Southern California to SLO, we stopped because my husband really enjoys the Jack In the Box milkshakes. We went to drive through . When we received the milkshake it was a thick soft cone type ice cream. They said they couldn't do anything about it. He asked for a refund as he didn't want an ice cream with his burger. They said they couldn't because there wasn't a manager in duty .... It was Sunday, 1:30 in the afternoon. I ran in to use the restroom and found it very dirty unfortunately, with no seat covers, tissue all over the floor and the sink was dirty, etc. Not good. I hope this helps improve this location. Maybe a manager needs to be on location. read more

Do not go here!!! I just experienced the worst customer service ever. After a long day at work, my brother and I stopped by with coupons that we had just gotten. I paid with my coupon for my item and then my brother paid with his card and his coupon. SANDRA, a very distasteful and rude employee practically threw my brothers bag while saying "next time you need to tell me that there is a coupon and only ONE coupon for both of you". I then stated that the coupon says one coupon per guest and we were separate orders/guests. She again said the same thing to me in a very rude tone. I said "okay, but the coupon does say 'one per guest' and we were two different orders" she kept cutting me off and was rude. I would pass on this location due to customer service. read more

Lovely lady at the drive-through charged me $.27 for an extra ranch I only asked for two! I ordered a full meal. Lady acting like she owns stock in the company for FU@k sake! Is 2 ranch dressings really "extra" Jack can you make one ranch dressing last for an order of curly fries and a chicken sandwich you ping pong headed mother fu@ker!? read more

Stopped here on our way home from vacation yesterday to grab a quick bite for lunch. This review is more about the service, the food was fresh and hot so all was good there. A very nice man helped us, his name said Patrick and I believe he was the manager. He was so kind, helpful and just had a really good energy about him. If I lived in the area I would surely patronize again, corporate (I hope you are reading this) he is a 5 star manager and a beyond excellent asset for your brand. I wanted to go out of my way to praise him here because he went out of his way yesterday doing a fantastic job running the location we visited and treating customers with value. read more

Lettuce wrapped bacon ultimate cheeseburgers! Finally! Thank you Jack in the Box for finally lettuce wrapping. Don't get me wrong, I still enjoy the no bun in a plastic container option....but lettuce wrapped it so much easier to eat. read more

Jack in the Box - Lettuce wrapped bacon ultimate cheeseburger - Burgers Near Me - Buellton, California

These guys are awesome. A young man helped me out at the drive thru today and had a very up beat attitude. Food always seems to be fresher than usual. read more

Sorta got screwed by Jack when the posted price was $2.99 and the receipt said $3.09 I asked the manager what was going on. He just said that the board hadn't been updated yet and then started to take it apart. No offer of the dime, nada. Jack's got to learn a bit about customer service and being sure that your advertising matches what your computerized sales system says. http://www.yelp.com/biz_photos/jack-in-the-box-buellton?pt=biz_photo&ref=fb&select=bvjnTh3JUqiD2OkKTHl9sg#bvjnTh3JUqiD2OkKTHl9sg read more

Jack in the Box - Jack sorta screwed me on the posted price versus what they charged me. Said something to manager but they didn't respond. - Burgers Near Me - Buellton, California

As the designated driver I drove a large car load of intoxicated people and went through drive through about midnight last night and put in a very confusing LARGE order. $50 plus. The folks working were very patient and pleasant. The order was exact! Very pleased with the experience. Everyone in my vehicle was happy and full by the time I got them all home for the night. read more

3 extra fries does not make up for NO NAPKINS, no cheese on the jumbo Jack and just shitty service

8 AM and no one to take orders two cars ahead of me .. Mind you the vehicles before me were there before I even pulled up to the drive through .. Car behind me pulled up maybe about 5 minutes after I did and rolls her window down and screams they always do this shit they're inside and won't take orders .. The vehicle in front of me pulls up to the window & is banging on it so they can take his order nothing .. I pull up next , sure enough two employees sitting on the dining tables .. WOW . just wow .. Apparently it's just break time no biggie to the 4 cars waiting at the drive through .. You guys take your break obviously you're so good at your job you are entitled to wasting payroll. read more

Somehow Yelp does not check outside major cities for new restaurants. This location has been open for over four years. Located east of the 101 freeway in the tourest town of Solvang. Newer location with of all things a working fireplace in the dining room Service has always been fast and the food well prepared. The return to the freeway is easy. read more

Was literally the only person at the store, drive-through or dine-in. Waited 10 minutes for my food. Took 5 minutes to order because she couldn't understand me for some reason. I would've rather went to a sit down restaurant if I wanted bad help and undercooked fries. Not to mention the front counter worker was on her cell phone the whole time I was waiting. Wish I could give 0 starts. read more

Lousy service, waited 15 minutes to get order, then it was cold when I got it. I watched people come in and leave because no one waited on them. Covid, bullshit. Just lousy service. gb read more

I'm going giving a star because I have to so I can write a review. This Jack in the Box has to be the worst one of them all. Whoever is running that place is doing a terrible job. They are never open, they close early, they get your order wrong all the time and what's with them telling you to pull around the corner when you order? Closing early on the weekends is not a good way to do business. read more

Driving through the area, my plans were foiled when I found the Gaviota rest stop to be closed. No problem, lots of fast food joints in Buellton, a short drive ahead. I saw Jack in the Box. I stopped. The place was empty with plenty of employees. I went to the counter and tried to order but the woman at the counter seemed preoccupied. She just said "what?" And then walked away. The other fellow behind the counter come up and took my order. The food was really, really bad. And, since my reason for stopping was because the rest stop was closed, I asked if the restroom was open. No, I was told. It is not. I will not stop here again. On my way out, however, I spotted Starbucks. They had restroom and coffee to go. read more

Was standing there at the register for 10 minutes and nobody bothered to ask for my order or ask me if I needed any help and it was not even busy!!! Went somewhere else to eat instead! Thank you Jack in the box!! read more

The drive thru consisting of 3 cars took twenty five minutes. 25 minutes!! After the first 10 minutes I wanted to bolt but I was sandwiched between two cars in the narrow space. Please provide emergency exits in the drive thru. read more