If you're looking for a jack in the box that can get your orders right avoid this one at all costs not to mention the poor customer service couldn't get my food till a hour later also today a bunch of doordashers just sitting there blocking my way due to the poor quality of the employees read more

Jack in the Box - No sauce on my mini tacos stated - Fast Food Near Me - Austin, Texas

Can't ever pass up the opportunity to visit Jack in the Box while on the west coast! Came through the drive thur and ordered egg rolls and tacos! Our cashier was nice and service was fast. Food was fresh and hot! No complaints! read more

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You guys have amazing food. However the people working tonight were terrible. My fiance wanted the T-Pain munchies meal and the guy straight up told us they didn't have them. So he was gonna order something else. HOWEVER as we're waiting to pay an get our food we watched them hand out two munchies meals to two cars in front of us. I honestly have no idea what the fuck would possess someone to fucking lie like that but y'all either need to write him up or fire him. It should not take 20+ minutes for one car to get through the drive thru. Not only was he slow but pretty sure he was rude to the guy in front of us. TERRIBLE CUSTOMER SERVICE. will not be returning to this location at all read more

my family is big i totally understand that big orders are hard but my family tends to order the same thing i ordered 4 of the same burger combos 10 tacos , extra fries and a salad. (drinks: 2cokes 2 dr.peppers 1 milsake) they gave me 1 coke 2 milkshakes 2 dr peppers 3 burgers 2 fries salad and 8 tacos okay we go back and this dark skin young man tells us he charged us only for 8 and we said okay can we buy two more and then he ends up telling me oh wait theres 10 in the bag already ??? Does that make sense i didnt complain to much since we didnt end up receiving a recipet but its still pretty upsetting to we didnt receive all our food (mind you we paid 90+ for this order.) read more

Drive through took 32 minutes timed, not sure how that is even possible as I could make the food myself faster but I guess that's what the world has come to. read more

We get what we pay for, the taco was drenched in grease, but customer service was worse. thumbs down. read more

Jack in the Box - Wow...I guess we get what we pay for. The customer service was unfortunately even worse. Yeah 1 star for sure. - Fast Food Near Me - Austin, Texas

I went thru the drive thru tonight and ordered my food and a side of bacon and the mf gave me a side of broccoli. I don't know how you confuse broccoli with bacon but do better read more

The new smash burger is really good! Had to take it a star down though because it's so expensive. Always friendly employees!

The lady here is genuinely one of the rudest and grouchiest people I've ever met. She's clearly overworked and it takes 30 minutes sometimes to go through a drive through. She literally just told the car behind me that the store is closed because the cashier was gone... but she was the cashier...? read more

This Jack in the Box used to be good 12 years ago but now it's gone downhill. I should have stopped going there when I got sick from eating something at this establishment but because of coupons that were sent in the mail, I decided to try them again. Walking inside the lobby I was immediately disgusted by the smell. It's a "sour and unfresh" smell. I ordered a chicken sandwich and a cheeseburger with sodas and fries. Fries were mediocre, soda tasted unclean and the sandwiches were overloaded with mayo and we're not good. Chicken tasted raw. Cheeseburger was loaded with mustard mayonnaise and ketchup. We didn't finish the burgers and didn't get refills on the "dirty" tasting soda. The Freestyle machine was out of most of the flavors and appeared to be leaking water on to the floor, on which there were four yellow "caution" signs around the area. We struggled to find a clean table in this restaurant and we were the only ones in the restaurant. All the tables were sticky, including the front counter where we ordered our food. The booth seat was sticking to my leg as if it had not been cleaned in years and the drink area was flooded with water on the floor and several drinks of different colors had spilled onto the counter and dried. There was no telling how long they had been there. Needless to say I will not be back to this restaurant and I will be calling or contacting corporate regarding this issue. See photos. read more

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Don't come here!! They never have tacos Jack in the box is known for. They never have egg rolls, and the service is also missing. Unbelievable! read more

Jack in the Box - Nothing and no one. Lol - Fast Food Near Me - Austin, Texas

Every visit here is a complete disappointment. They're always out of items on the menu or mess up the most simplest order. There's always something wrong or missing. read more

The restaurant claims is iWork 24 hrs yet they close at ten. No one on sight!!! I don't get it why they don't just change the business hours

Worst service ever!!!!!!!! Waited in line for 10 minutes. My Churros were stale and the jalapeño poppers looked like they had hot glue coated around them. Disgusting! Save your money & don't waste your time in the line. read more

Overall horrible.if I could give no stars I would.not my first time coming here and they always mess up.This jack in the box is a waste of space.You're better off building another gas station here.I've been sitting in the same spot in line for the past 30 minutes...no one is moving...there's not that much food in the damn world read more

Really hate doing bad reviews but Worst jack in the box ever. Been months and they don't have soda and each time they are also out of most of their menu. Save time and go somewhere else. read more

If there was a zero star, I would put that down. I get off at 3:30AM-4AM and their excuse is "Shift change." Are the workers lazy? Jack in the Box is 24/7. Never heard of a "Shift change" before. Go somewhere else before making a drive. read more

When I lived in Austin this was the worst Jack In The Box, possibly the worst fast food establishment I have ever went to. They were always out of something. For real one time they were out of hamburger buns. The drive thru always took forever, wait a long time just to have your order messed up. How this place is still open is a mystery to me. read more

Ya'll are absolutely garbage. Absolute worst Jack in the Box I have ever been to in any state. 35 minute wait for walk in order. Then two months later I go back to the drive thru (last week) ignoring the car 4 cars ahead. Waited 15 mins in one spot not ever moving. 3rd car ahead of me had to honk and shout several times. All 6 of us in the drive thru reversed and lift that c*** restaurant. Never go here. The employees don't care and if they even do, they're extremely slow or don't care, who knows. read more

The workers closed the restaurant a hour before they were supposed too & they said they didn't want to make my order because they didn't feel like and wanted to go home already! SMH I do not recommend coming to this location don't waste your time read more

Worst restaurant, business, and place of all time! The workers close the drive through whenever they don't want to work, or they'll tell you that they're "out of everything" so they can go back to sleep. Have been in this drive through for 45 minutes on several occasions. Check your order before you leave because I guarantee you it's wrong! read more

Everything is out , order wrong , can't get combo with drink but to get the fries u pay full price for combo. Spend almost 30 bucks to have it screwed up super happy read more

And the worst jack in the box award goes to... THIS ONE. Went on 5/16 at 9pm the drive thru had a chair blocking it with a handwritten sign saying "inside only" we were annoyed but parked and started to go in. Then we tried the door and it was locked with crew inside cleaning up. We gave up and decided to come the next day (today) and the drive thru is open so we were happy, until the hard to hear speaker informed us they were not making tacos today (what we have been craving) so we said nevermind and waited in line to leave and noticed the car in front of us also didn't get anything. Absolutely terrible. read more

My husband and I along with our 2 children stopped for a quick snack. We went through the drive thru. We ordered 2 small curly fries, a medium curly fry and a chicken nuggets..5 piece. Jonathan (young guy with braces) asked us thru the speaker if we wanted any sauce...we said bbq and ketchup. We wait for 10 min for this little bit of food. He finally opens the window and asks us again if we wanted sauce...we told him again. He gives us the bag and its got the fries but no nuggets. He gave us egg rolls instead! No ketchup. Like, seriously?? Wont be back to this location ever. Our order was so simple and small and we ended up with something we don't even eat. My kids were disappointed and we didn't have time go go back and wait 10 more minutes. SO not ok. read more

Just a couple of weeks ago I stopped at the Jack in the box on parmer and Dessau, got the sliders, yuck, bottom buns were hard, food tasted like it had been sitting for a while, just terrible food , on the bright side, I did find somebody who spoke English though. read more

Horrible service ! Had to repeat everything like 4 times in drive thru & she had horrible attitude did not ask us what type of fries did not ask us if we wanted any ketchup nothing . Lady working drive thru does not seem like she wants to be working there ! We ended up leaving somewhere else . If I could give it less stars I would ! read more

Went for a late night food, mainly cause it's open 24 hours, but come to find out that when me and my roommate pulled up to menu, no one answered for 3 mins so we pulled up to window and saw two workers in the back just hanging out and ignoring the fact that they have paying customers at the window, so we circled back around to menu speaker, and the guy on duty told us they had an update happening and won't be up and running until 430 am. Makes no sense when y'all are 24 hours. read more

I worked at this restaurant and it has no air conditioner and the manager didn't care about the employees being hot. We had to listen to the customers complain about the lobby being hot but we had to leave it open . If I could leave no star I would . read more

Ordered burger with no cheese that has cheese on it. Location had no ice. Soda is warm and flat. Drive-thru was not busy but slow beyond reason. Perhaps worst Jack-in-the-box customer experience ever. read more

I'd give 0 stars if I could. Worst customer service ever. Dirty kitchen. Rude employees.

I used to love this place. Always good food, always good service, usually pretty fast. Until today. We waited for over 45 minutes in the drive thru line and they finally told us "Sorry, we shut down due to no employees." Like... what? read more

Their order box is broken. Got stuck in line and waited for an hour. The WORST experience I have ever had with fast food. I find it hard to believe that their speaker box isn't working. When I worked in fast food: it would be repaired immediately. This is unacceptable. Do better. No one should wait in line for an hour. read more

Piss poor a** customer service. You go through the drive-thru and they ask you to come inside to place your order! That defeats the purpose of the dang on drive thru read more

Rivals Taco Bell for the slowest drive-thru around here. With 3 cars in front of me took about 20 minutes of sitting around dinner time. Bit excessive if you ask me. Seems to be an issue based on other reviews. Food was alright, it was fast food. I may give it another try someday. read more

Horrible customer service! Who knew getting a simple breakfast combo would take 35 min to get!!!! Not coming back here again. What a waste of time and energy. read more

We live in the area. The surrounding fast food options are trash - long waits, missing items, etc. There was no one in line. Got hot food. Waiting for fresh chicken tenders so they gave us desserts on them. read more

Worst service I have ever had at a fast food restaurant!! Took 45 minutes to get my order and it was still wrong. Pulled into the drive through and After 5 min they take my order The guy hands me a drink and says my order should be ready anytime now. he asks me to take a lap around the drive through, and my food will be ready when I get back around. Now there are 2 cars waiting in the drive through, and it takes 20 min to make it back to the window. The guy now has no idea what I ordered and hands me a bag with one sandwich, which isn't what I ordered. He argues with the lady making the food in Spanish, and asks me to park and wait. 20 min later I back out and look in the window. They see me and bring out the bag. I told the guy I have been here for 45 min and he says, my bad. It was 3:15am when I arrived and 4am when I left. Those 2 individuals should not have a j Came in tonight and waited/0 minutes in the drive through before driving up to the window. Spent a couple of minutes there before realizing there was nobody inside. This location has apparently given up, don't waste you're time read more

I gave Natasha my debit card in the Drive-Thru to pay for my order. She disappeared for it for at least 5 minutes. This is never happened to me before. I felt very uncomfortable. My card should have been swiped then returned to me immediately. I'm keeping a close eye on my debit card charges. Also, they did not give me the ranch dressing that I asked for. We're never going there again. read more

I wish I could give this trash place less than 1 Star. The lady at the drive in ordered me to backup in the drive through after the guy wasn't at the first window. If there's no one there, why don't you take my money at the second window?? Then I pull up (after an unapologetic guy takes my money back at the first window) and she tells me to drive around to the other side of the building. What?? Presumably this is to move me out of the way of the customer behind me but why am I told to shove off? Can't the other guy just wait? Terrible customer service! I'll never go back. read more

Still the most unorganized location in Jack in the Box history. Went through the drive-thru line earlier tonight, and they finally had enough staff to cook a complete meal. Unfortunately, even after asking the drive-through person twice, I came home with two sweet teas instead of two unsweet teas. I don't understand why this location is even open anymore? I had given them a month-long break hoping that maybe their corporate would come up with some better solution for the staff at this location but to no avail they still cannot complete one single order correctly. It is absolutely mind-boggling that a company can allow a location to continue running with a incompetent staff. I'm guessing at this point, Jack in the Box is just not the right fit for me. I expect better service from a fast food company like Jack in the Box. read more