We recently bought a new car with Jack Daniels in Fair lawn. This was the worst experience and we are still frustrated with the service or lack of service I should say that we received. Here is why. We worked with the sales person Edward Sarro. My husband explained that we wanted to have rear view camera in a new car. During the driver test Ed showed my husband how the camera will be installed in a Kia car - the display will be in front where the radio is. My husband negotiated the price with the camera included. When we got a call that the car is ready and came to pick up the car, it appeared that the camera was not installed. We were asked to sign the contract with the promise to install the camera later. We refused to sign and pay for the car until the camera is installed. We found this kind of customer service "unprofessional" to say it mildly. Next day Edward brought the car to our house and we signed the deal. We realized later that the camera installed in our new car is not standard KIA camera. It was some kind of 3rd party camera with display on the mirror. The original mirror was changed to a special one of smaller size. Smaller mirror does not provide good observation particularly for rear window and makes the car very dangerous to drive. Once we realized that we were fooled my husband called the dealership. No response. My husband went there to speak with Edward. Edward called his manager. The manager said that he does not have time to talk to my husband and stated that my husband can go ahead and complain. If this is the way the customers are treated at this dealership, we intend to proceed with filing complaint to KIA headquarters in Korea, BBB ( Better Business Bureau), Yelp, etc. We will also informed all our friends and family about our terrible experience and make sure they do not go to this place ever. read more

Upon a recent visit to purchase a Kia Optima I was met by a gentleman who was very cordial. I walked through the dealership and settled on a car. I noticed that all of the MSRP stickers had a deal added side sticker which listed some very unnecessary yet costly dealer installed extras. Such as pin striping, door edge guards as well as something else ridiculous that I can not even remember. The added cost for these cheap and simple items totaled over $1000.00 to the factory MSRP. Before running my credit I explained the terms that I was looking for and asked for an estimated payment. This was as I stated before running my credit and negotiating a better price. I hadn't even mentioned the trade-in I had outside. As the salesman excused himself to see the manager I heard laughing. When the salesman returned he handed me a piece of paper with terms that I hadn't asked for. 48 month term instead of 60 moth. The interest rate quoted was insane. In short, I felt as though I wasn't taken seriously. I immediately expressed my dissatisfaction with the process at which time the salesman asked me to see the manager stating he was a nice guy. I replied"that the manger should come to me since I am the customer". Needless to say I never saw the manager. I immediately thanked the salesman and walked out. I went right to Fette Kia and ended up purchasing the car I wanted. However that is a review for another day. read more

This is the first time in my 60+ year life that I have continue using the dealership as my first-stop with my auto maintenance and repair needs past the first year of ownership. I purchased my 2008 Kia Sorrento as new, and have only taken my SUV to one other place who totally ripped me off on my brake job. While I will admit that for the first five years I was very wary and felt I would have to battle the Service Dept about unnecessary repairs and high prices just because I am a female, my 100% experience has been that the opposite has been true. I am made aware of future maintenance that could be made, what repairs can wait, I get coupons, and between Vinnie & Jen in Service and Mike in the pit at Kia Sorrento in FairLawn, NJ, I find that we work together as a team to keep my vehicle running in top condition while being sensitive about my pocketbook. I am so happy that I took out the 60K extended warranty! I got all my money back in the first 2 years. Now, instead of ripping me off one time as has always been my experience with other dealerships and repair shops, KIA gets way more money by having me as a loyal and satisfied customer. I recommend to everyone I meet, to buy a KIA from here where people are treated as valued customers and a part of their auto-care team. read more

I came to Jack Daniels KIA not quite sure of whether I'd buy a KIA or not but Mike Chaitow, the sales rep who worked with us, made the decision an easy one. Although the purchase price was out of my monthly budget range right now, and I had not been thinking of leasing a car (I never have, I keep my cars for a long time), Mike explained the process and took the time--back and forth and back and forth with the dealership's finance manager--to work with me on a leasing price I could afford. He was not only extremely patient but extremely pleasant and I enjoyed getting to know him more personally over the course of our transaction. When I hit a bump in the finance road, once again, Mike patiently and kindly helped me work out my issue and get the transaction expedited to my satisfaction. The Jack Daniels experience was a positive one, thanks in large part of Mike Chaitow. I highly recommend that anyone looking for a KIA (or an Audi, Volkswagen or Porsche) check out Jack Daniels Motors. I hope everyone there is as easy to work with as Mike is! read more

I wanted to take the time to share my experience at Jack Daniels Kia with Will Ihmaid. Our issue was with my son's leased Soul. The lease would have expired in March at 42 months, but I needed to make arrangements for a new car now since my son's educational choices and singing engagements take him from one state to another and he would only be home until mid-January. In my original lease, we underestimated the mileage needed to accomplish his travel obligations for both school and career and the car had some dents and bruises. Will was so great - he understood our needs and was able to get us out of the old lease and into a new Soul with upgraded mileage, no penalties, and a 48 month option on that very same day. We walked out of the dealership with a new friend and a new car. I would recommend Will to anyone who needs some special attention. He was experienced, knowledgeable, caring, and extremely helpful. He listened to us and was able to customize his service to our needs. Will - YOU.ARE.AWESOME. read more

I purchased a new KIA from Jack Daniels Kia and the entire experience from beginning/end was beyond my expectations. From walking through the front door and being greeted and welcomed to meeting with the sales rep Rob Kaliniak who provided all possible options in a professional and detailed manner to working with Greg Goodfriend to finalize the financial end of the deal -- it was an excellent experience. The staff are all courteous, extremely knowledgeable and professional. Rob Kaliniak gave a tour of their showroom plus their service center, introducing us to everyone which gave me great confidence in that I picked a great dealer to do business with. I highly recommend Jack Daniels Kia if you're shopping or thinking of purchasing/leasing a car. You will be in good hands. I certainly was. Donald Barnett read more

My wife and I had a great experience yesterday looking for a car. Carlos Esquerett was a real pleasure to work with. It's very important for an atmosphere of comfort to be established from both sides, Carlos made sure we were comfortable from the moment we walked in the door until after our purchase following up. He's really a frontrunner in breaking the stereotype of what a car salesman is. We enjoyed our experience as it was not pressured and he really went above and beyond to make sure we understood every detail and every step of the process. He made sure we were satisfied with our car and what it provided. We forged a great relationship in the process and we look forward to telling our friends and family he's the man to go to. We look forward to buying in the future with him for sure. Thank you again read more

I was in the market for a new car. Stopped by Jack Daniels in Fair Lawn. I worked with sales rep Carlos and sales manager Jay. Both were extremely helpful but more importantly fair! It was extremely busy so the usual procedures took a bit longer. I was trading a car in and was giving a very respectable offer and took it. Jay and Carlos both went out of there way to make sure I was happy with the deal in this crazy market and did not hesitate to negotiate and make for a smooth transaction. The staff was very accommodating as well, as all questions were answered in a timely manner. Rudy in finance is a great guy as well. Got me in and out of there with a new sorento in a timely fashion. Nice people are a pleasure to do business with. I would definitely recommend this dealership. read more

HORRIBLE EXPERIENCE! I went in to lease a 2021 Kia seltos. I had done my research before hand and I knew what the price of the vehicle was. When speaking about the price of the vehicle, I realized that they jacked up the price from their original MSRP price. I caught this and argued about it and eventually brought down the price to what I had in mind. HOWEVER, after the deal was made and after I added the new vehicle onto my insurance, they hit me with a bill that included a $3000 tax! During our 6 hours of negotiating, they never mentioned this $3,000 "tax". They tried to sneak in the amount that I negotiated down/out back onto my bill! Never in my life of leasing a vehicle, have I heard of a $3,000 tax due at signing for a lease! BE CAREFUL AND AWARE! read more

We bought a used Kia Rio from Jack Daniels Kia in February 2014. Was very impressed with the salesman Sang Kim and finance manager Marco Pineros. Very professional, courteous and engaging. When that car was destroyed by a drunk driver last week while parked in front of our house, we went right back to Jack Daniels Kia without hesitation, and boy were we glad we did. This time the salesman, Khaled Mark absolutely blew us away. He was just a pleasure to do business with. Khaled dealt with our insurance company regarding the totaled Rio and had us driving home in the new (to us) Optima that very night. We have no doubt where we are going when the time comes to get a New Car. Courtesy and professionalism are their own selling points. read more

We were buying a car for our teenager. From start to finish it was a great experience. By the end of our day we had no idea we were going to own a Kia Soul. Our salesman was San Kim. He was terrific. He showed my daughter the features of the car and set up her music on Bluetooth while she took her test drive. The staff was super nice. There was no pressure to buy this car. We were very happy with the whole experience and would love to add another Kia Soul to our car line up. It drives great and sitting in the back seat during the test drive proved to be a very comfy ride. Thanks Jack Daniels Kia! You made a family very happy and our daughter loves this car so much. Waiting for her to let me drive it! Thanks again San Kim! read more

I misjudged a curb and not only destroyed my tire, but did a few thousand dollars of damage to my axle and and other stuff. Joe Frasco was great. The shop was super-busy that week, and my repairs weren't simple and weren't on the schedule. But Joe managed to calm me down, helped me understand the damage and costs, and got me out of a jam me by finding a way to get me in for repairs, with a loaner car, despite how swamped they were. He found a solution for me, and was very friendly, cheerful, understanding and customer-oriented. I feel like "I have a friend in Joe" and will definitely be back. KM, Woodcliff Lake read more

Jack Daniels really is as good as it gets! My wife and I just purchased a Kia Sorrento and the salesman Wayne was phenomenal. I was looking around with 2 other local Kia dealerships in the area and Wayne's price could not be beaten. The Sorrento they had in stock had all of the options I wanted except it was cloth interior instead of leather. The finance manager Barbara had leather heated seats installed for me the same day. The entire staff at Jack Daniels really went above and beyond for me, and I am glad to have had the opportunity to do business with them. I will be servicing my vehicle through them as well! read more

Terrific dealership...top notch team, from my Sales consultant Rob to Chris in Finance...I was well-taken care of from the moment I stepped through the door. Never felt any pressure, always had the feeling my wants and needs were the top priority. Rob was super patient and went the extra mile to answer all my questions/concerns and ultimately find me the perfect vehicle at the price I wanted to pay. Bottom line: As good a car shopping experience as I've ever had and I couldn't recommend Jack Daniels Kia more highly...and be sure to ask for Rob--you'll be glad you did! read more

Great team starting from the salesman Will all the way to the sales Manager Chris it was a pleasure to deal with them, I will recommend the Kia dealership in Fair Lawn highly. I was not been rush at all and they answer all my questions I had, they were very attentive, I was looking for a car that will have all my needs and they were aware that I was in a budget, with that said they found that car that I was looking with even xtra items! Thank you Chris Roman You were kind and understanding I will refer everyone to you!!! read more

This is my third Kia I have purchased from the same salesman Matt who is a excellent salesman. He is very professional and kind. This is the first Kia I purchased from Jack Daniels and was very pleased with the service I received. I would recommend this dealership to anyone who wants a smooth transaction. I purchased the Sorento that was in the showroom white with the black roof as that was exactly what I was looking for. Very pleased with my purchase. Thanks so much Matt you are awesome. Kathie Van Cleft read more

this place sucks , a bunch of crooks working there , cody , chris , an sales guy jackson, they were all talking about how there gonna make money off of us , but what they didnt realize was one family member was listening, they never called us, we always had to call them , an they would be laughing on the phone , an today they verbally abused my wife , so as of today we served them a law suit ... stay away , if you want a kia go to clifton kia an ask for sean , hes in service but he will help you...... read more

Don't walk into this dealership without bringing a mop with you. All employees are greasy especially WILL IHMAID. He is a complete scam artist and could not live up to his promises as a employee of KIA MOTORS. Stay away from JACK DANIELS KIA dealership at all cost because they are looking to screw you over in any way possible. IF NEGATIVE RATINGS WERE AVAILABLE, THE RATING WOULD BE HIGHLY CONSIDERED STAY AWAY AND BE AWARE read more

got my car in less then 4 hrs . Jason Patterson was the bomb i came with low expectations and I came back home with a brand new car no money down and hope that there are still great honest salesmen. Also the service department is awesome. came in for an oil change, got a free car wash and an assortment of other free incentives. i am so happy i decided to go with Jack Daniels. i cant wait to renew my lease I'm going right back "home" read more