I really like the service and care I get from the team at Steiner Cleaners. The front desk folks…read moreare all friendly and professional. They get me in and out quickly regardless of whether I'm dropping items off, or picking things up. The cleaning of my dress shirts and pants has been great. I appreciate the extra time they have taken to replace a button here and there too. Sure, there have been a couple of stains that didn't come out, but they noted their extra efforts in each case. Sometimes it's just gonna stay stained. Turnaround time excellent and I've even take advantage of next day service a few times. Their email alert when clothes are ready is a handy way to make sure I don't go in (again) looking for items I already picked up. Fair prices; the location is in my neighborhood and they're open Saturday too. Why would I go elsewhere?

We consistently have clothing articles missing for weeks, incorrect items (NOT OURS) delivered to…read moreus and other items charged to us that a) aren't ours and b) aren't in the delivery. We have complained at least 4 times over the last 12 months and nothing changes. Their business model of off site cleaning and delivery DOES NOT WORK.

It's easy to find someone who can do routine repairs to your clothing, but it's hard to find an…read moreexceptional tailor such as Jireh. I have a pair of jeans that have gone through years of wear and just at that perfect point where they have the right amount of wear and really comfortable. And at this point... I began getting more wear than I wanted and it started tearing. I was about ready to donate them but decided to really research some local tailors to see if I could get this fixed. I wasn't expecting much and if I didn't like the repair, I would just donate the jeans. They told me they would use material similar to make the repair. It took about a week and when I picked up the jeans, I was shocked at what a great repair job they did. They did use material very similar to the jeans I brought in. But not just similar in material, but it was also just as faded so it blended in perfectly. They repaired to so the area is completely covered and they even reinforced it a bit more from the inside. The stitching they did blends right in with the jeans and while I can see the area where the tear was previously, now it's covered and the repair just looks like natural wear and fading to the jeans. I cannot say enough about what a great job they did and how happy I am to not have to get rid of a great pair of jeans. I have some suits that need alterations and now I know this is a place I can certainly trust.

Positives: friendly front desk Quick…read moreservice Negatives: grease on new pants Wrong color thread used They did remove the grease after I asked. They also rehemmed the pants while I waited. I just can't give a great review because the grease was an issue in an earlier review, so it seems they haven't corrected the cause. Also, the thread color should've been correct the first time.

I had read a review about how great this tailor shop was…read more I pass by coming home from work. I just bought a dress way too big, and was thrilled to get it sized down and fitted for my body. It fits like a glove. Looks so great on. It's pretty expensive. I paid $60.00 for a dress to be taken in. It's a dress with a liner.

I had multiple pairs of pants and 3 golf skirts to be tailored. I picked everything up and hung it…read moreback in my closet. I packed one of the pants to go on a trip and was shocked that the pants had not been altered. I went home and went through everything and 2 more items were also unaltered. I went back to the shop and was told I had to bring EVERYTHING back or they wouldn't fix the 3 items. I explained it was a 40 minute round trip, and that it was an unreasonable ask considering it was the same person waiting on me and I could detail everything on the receipt. I am calling Amex to dispute the charges, but bottom line, find another tailor.

I loved my first experience at Westlake Tailors I'd rate them a 10/10 if could. Hilda went above &…read morebeyond to fix everything I needed. Not to mention a jacket that I thought was to the point of no return she convinced she could & the DID! It's not easy to find a good seamstress/tailor, if you're looking for a sign to find the best Tailor in town this is it! I will definitely be a lifelong customer from this point on, thank you so much Hilda!

The owner is really nice. She always handles my items with great care. She goes above and beyond. I…read morehighly recommend her place for your alterations.

Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

If I can give 0 start, I will. I took my $2,500 Burberry coat to this place, expecting professional…read morecare, but they damaged the fabric around the buttons and broke a drawstring. When I brought up the issue, the owner refused to take responsibility, claiming the fabric was "too weak" - yet they never warned me before cleaning it. Instead of offering a solution, the owner told me to go elsewhere for cleaning and they had no interest in fixing the damage. His attitude was terrible, showing zero concern on customer. The best they offered was a refund of the cleaning fee, which does nothing to compensate for the damage to an expensive coat. A reputable dry cleaner should stand by their work, not dismiss valid concerns. If you care about your high-end or delicate garments, I would not trust this place with them. They just won't take any responsibility. Extremely disappointed in their lack of professionalism, accountability, and basic customer service.

The employees are unfriendly, especially one of them (she is the one with eye-glasses, short hair)…read more Parking is always a problem because they block it off to prevent people from parking. When you try to park, they rush outside and act rudely as if you're just trying to park there instead of being a customer. When you tell them you're a customer, they give a ridiculous response like, "How was I supposed to know?" The ironing quality is poor; shirts are not properly ironed. They can't remove stains at all. And they are very expensive. I do not recommend this place.

An outstanding old Austin business. These guys have been around for 50+ years, that right there…read moreshould tell you all you need to know about them. They are centrally located which makes it really easy for me. I like the owner (Keith, great guy) and the women that work there always know my name, and for sure know what they are doing when it comes to the dry cleaning business. I often find myself taking my cleaning to them on Wednesday's for their discounted priced Wednesday deals. That may sound cheap, but it's a good deal, so I take advantage of it. Why not. My family has been using this place since the 80s, and I personally have been going there for 15+ years. I like that they take care of my clothes properly and that they make me feel important by referring to me by my name when I go there.

Walked into the cleaners on a Thursday, where two ladies were chatting away...I waited patiently…read moreand finally serviced. Gave them three dresses ( not lined) one short and two mid length. Was told to pick them up on the following Tuesday and was provided a pink slip and told that I could pick them on Tuesday morning. I did not notice that the pink slip they provided, did not have a price . I showed up on Tuesday and they were not ready and I was told to return in the afternoon. I returned in the afternoon and was told that I owed 66.00! Wow! I asked how the price was determined, she replied they are all $20 plus tax. I questioned why the price was never written on my ticket and she could not give me an answer. I also asked why the short dress was the same price as the other two. She could not give me an answer. There was nothing special about these dresses and next time, I will wash them myself or find a more affordable and customer service friendly cleaners.

I rarely need to get anything dry cleaned but I had a $200 bridesmaid dress from jcrew that needed…read morecleaning. Just a little sweaty maybe - no stains. I work around the Westlake area so I decided to come here to Westbank. The people working here were super friendly and helpful and fast! They don't have pricing on their website or even in the store I think, so I probably should have asked how much my dress would be but I was in a hurry. When I picked up my dress, the totally came out to $22 which I believe is pricey for a dress. Considering its an expensive dress, I wasn't gonna care too much. However I did ask if they give any discounts to first time customers and the girl took off $7, leaving me at $15! :) Never hurts to ask. Apparently they do send out regular coupons but only after you have come there before. Overall, my dress came out nice and clean. A bit pricey but with the discount, it's about right. Convenient and fast!

The cleaners created two punctures in my jacket. I asked…read morethem to pay for the repair. They denied responsibility. There are better rated dry cleaners nearby. I won't be going to Westbank Dry Cleaning any more.