I had a great experience making my purchase and then my suit had a manufacturer's defect. I brought…read moreit back to the shop and the owner told me that, though it looked like a defect, she had no metric by which to trust I had properly cared for the suit. I explained my level of care, to which she reprimanded "I TELL EVERYONE NOT TO USE THE SWIMSUIT SPINNER." I replied that she had not, in fact, informed me. She then pointed to care instructions taped on the counter which I read carefully and pointed out that they mentioned nothing about the spinner at all - good or bad. She said my only recourse was to call the manufacturer myself. She provided the number and I called from in store. The TYR rep asked me the store name, and when I said Cy's she stated "they are a great customer, why aren't they helping you with this?" I repeated that I didn't understand why myself, but that was the situation. I was then told I needed to provide photos and proof of purchase. When I asked the owner to provide proof of purchase (we easily located my purchase in the system and it was less than 1 year old) she told me she didn't know how to do it. She printed a blurry screenshot and told me that was the best she could do. I then looked at the system and found the place to reprint a receipt. TYR was great - they reviewed the photos, immediately determined it was a defect, and sent me a replacement at no charge. I chose Cy's specifically because it was locally owned and (I thought) stood behind their product. I will never shop there again nor recommend it to a friend. This probably does not matter to them as, in the repeated words of the owner "we outfit dozens of swim teams," but the absence of customer service afforded to me as a customer with a defective item as well as the punitive exclamations were appalling and inexcusable.

As a new swim mom, I can't thank this business enough. They told us how to care for our new suits…read moreand have all sorts for great info about the world of swimming. It's really a shame that some of the bigger swim teams don't go out of their way to support small local family owned business like this.

The best for cute clothes! I personally love their bodysuits and cropped tanks…read more A lot of one size fits all, as long as you're a medium or smaller these are fire. The prices are slightly pricey at times for a basic top but it's a boutique so that pricing is pretty normal, and nothing over $120 typically. Love and frequent this place.

Went to purchase something marked $10 on sale rack. Went to checkout and employee said item would…read moreonly ring up as $20+. She tried calling manager to approve of sale price but didn't answer. she refused to sell the item as the marked down price. cashier instead gave me a pin instead, reading, "look on the fucking bright side". this small business has no problem ripping people off. Look out if you go.

I have shopped the Tommy Bahama at Towson Town center since it has opened. Recently, my wife and I…read morewere there looking for a Father's day gift...for me. The store manager, Su, was incredibly helpful in ordering a hooded shirt since their location had sold out. Their clothing has held up so well over the years...I will absolutely continue to frequent the store due to the great products and helpful associates.

Had to make a shout out for Liz. I called with some silly questions and she far exceeded my…read moreexpectations of answering them as well as being spectacular with her customer service! Well done!

Awesome atmosphere, great vibe, very knowledgeable staff! Would highly recommend…read more Very much a positive shopping experience.

Great place best ski shop in the world very great people very wide selection and great vibesread more

Absolutely love this store!!! They have everything here! We are going on a cruise soon and we're…read moreable to stock up on everything we needed:) The staff is super friendly too, definitely check out this place if you need any swim supplies!!!

I guess they are going through change of management, so they are not stocking up. There was almost…read moreno jumpers for my son's size. We probably picked more than half what they had and we bought 3. People that work there are nice, but in no rush. Hours are horrible if you work regular 9-5 job

April 2023 High-end…read moreswimwear that will cost you a pretty penny. I saw a few bathing suits I liked, but unfortunately only one that was flattering on me. The padding in most of the swimwear was awkward for those of us who are not well-endowed and there was gaping. I couldn't bring myself to pay $188 even though I really liked it. If anyone would like to contribute to my gofundme to purchase it, please DM me. Lol. The associate who I believe said that she was the store manager was so helpful and personable. She gave me her recommendations and helped me find different styles and the size that I needed. I would give her five stars for customer service and three stars for the store's selection and affordability.

I love the bathing suits in this store and have been a customer for the past five or so years. The…read moresuits are on the pricey side so a couple of months ago when I was shopping for a new suit, I was happy to see they had a sale price on a tankini suit I wanted. I ordered it, they confirmed my order and then a couple of weeks later, I received an email that said the item was no longer available and was cancelled. I was upset and emailed customer service,but they were not helpful. A few weeks later, I looked to see if there were any other suits on sale and the same suit I ordered that they told me was NOT available was on their site again and for sale. I ordered it, they confirmed my order, and then a week later, they emailed me telling me the item wasn't available AGAIN (even though my order was placed and confirmed). What kind of company does this. Really bad experience, and they lost me as a customer.

Since I am at my recommended weight, I made an appointment to get some new bras. I also needed…read morestrapless bras. The two salespeople who helped me were so personable and helpful. I found everything I needed. I like going into a small business. Bras, I think, can't be bought online. You have to try them on. I would go back here again.

2.5 hours of the most painless, no-pressure shopping there can ever be, with absolute experts in…read moretheir field. I am utterly amazed at the staff's professionalism and ability to put at ease even a plus-sized, long-term-undergarment-phobic like me. The fitting took 60 seconds and then I explained my requirements for every day (no itchy lace plus extreme comfort with enough support to keep my back from hurting), and what I need for a special event dress (support you cannot see; comfort optional). Dana brought me many different options for both scenarios, which, to the extent I was comfortable with it, she helped me to try on and adjust. Very quickly I became so comfortable that she helped me the whole time. Dana is fabulous but relatively new, and so a wonderful expert verified everything she did. They explained to me the different bra styles and what they do, as well as UK vs US sizing etc. It was a terrific experience. Ultimately I chose a $56 strapless for the event dress, and for every day, I picked two $99 each Evelyn Bobbie sports-bra variations and a $65 Emoli underwire for the every day occasions when I need to dress less casually. So. For $317 I got: 1. An expert fitting in a private setting 2. Two hours of un-rushed selection and fit assistance plus education from incredible ladies who both know their stuff and understand the "ick" factor. 3. Two everyday comfort bras that fit well. 4. One "dress a little better" every day bra. 5. One strapless bra for the event dress. When I was checking out, there was a woman of about 40 at the register next to me who had driven 85 miles for their services. The checkout staff said "yes we have people who come from all over". I understand why. HIGHLY RECOMMEND.

Dude. I'm obsessed with this location. Though it's not tax free like the one in Rehoboth Beach,…read moreit's the second best due to the inexpensive prices, numerous sales, and adorable employees. Grab the phone app and save even MORE!

Aerie. I love their Bra and Panties. Amazing customer…read moreservice!! Next time I'll try to find some jeans.

Always great customer service! Love the selection of clothes this year..definitely has something…read morefor everyone!

Bottom Line: Hip, funky and sometimes edgy fashions but not inexpensive…read more If I was a few years younger, a little hipper and more granola I think I would like South Moon Under better. I used to be more excited about this store so that tells me that I'm probably aging out of their target market or just too conservative. Nevertheless, they have nice brands here and the store displays are attractive. I did recently get a pretty blouse here that I can wear to my office job but most of the fashions were more trendy (cold shoulder blouses that taken me back to the late 80s/early 90s - no thanks) or high Maintenace (off the shoulder shirts that require a strapless bra). The staff here was really nice despite it being a few days before Christmas and it seemingly like they were totally exhausted. I think I would visit SMU if parking was easier and it was more central to other stores I like to visit like Anthropologie and Smyth.

My daughter needed extra support. It was a terrific experience and she was completely satisfied...read more

I wear a bra size that most stores don't keep in stock, especially in the nursing bras I needed…read more Hourglass had so many for me to try, in a few different sizes, so I could be sure I got the best bras for me. Mack was knowledgeable, helpful, and personable. I'd recommend this store to anyone without hesitation.