I just got home from this store, it was my first time ever stepping foot in everything but water. I have to say this is the worst customer service I received from a company that prides itself in finding perfect fits for customers. My sister has shopped at various other locations and online and has always had positive things to say. She surprised me with a one piece bathing suit while we were in Mexico and I tried it on, one time, but it was too large for me. We had all the receipts and tags on besides the hygiene sticker because that's gross. While my sister attempted to return the bathing suite, with all tags and receipts present within the 20 day return policy, I shopped around to find a new one. Not once did any sales associate ask me if I needed help, didn't even great me. After roaming around the store a little I returned to the front desk where my sister was left alone unattended while the lady who was originally making the return went to the back of the store and was gossiping about us and our situation to another sales associate. The other sales associate came to the desk, with the previous one who was making the return behind her, after clearly talking amongst themselves about the suit. This should have been a conversation involving us not one that made us uncomfortable as customers. After me telling the second sales associate why I wanted to return it and explaining I never wore it just tried it on she told me "uh uhh we can't accept this because you "wore" it" after explaining I didn't she said "well yea we can't because it doesn't have the hygiene sticker on it" ........... the receipt, the tag, the perfectly in tact bathing suit that I TRIED on one time all present..... why would I try a bathing suit on with hygiene sticker that was used by the public.... she wasn't understanding and quoted an incorrect return policy as her excuse, that it didn't have the hygiene sticker, an incorrect statement. later after leaving the store (with rude comments made by the second associate "oh she wanna snatch it out of my hand") I looked up the policy only to find out that was actually a lie. Not once did they ask if I wanted to try a different bathing suit or exchange that one for a different size- they did not cater to me as a customer who already purchased something at all - probably because they'd make no commission and no money helping me with an exchange. I am very upset and turned off with this customer service. The ladies were unprofessional with their talk and lingo and made me highly uncomfortable. I'm not one to take to yelp unless it's about a positive experience but this was just unacceptable, especially now knowing everything but water's ACTUAL return policies. I will be returning to tysons corner where the bathing suit was purchased tomorrow and hope they'll be more understanding. I will also be calling everything but water headquarters and be putting in a complaint regarding the two ladies working today around 1 pm in the Bethesda location. 6/3/17. read more