Arya to the rescue!! - Yesterday, I ordered a Kurt Geiger…read morebag online for in store pickup. Towards the end of the night, I picked up my order from the pick-up counter. I quickly realized that my handbag did not have a box. The lady at the online pick-up counter offered me a general, white gift box. While I appreciate her trying to help, everyone knows that a Kurt Geiger purse MUSTTTTTT come in the original box. That's a major part of the brand. Instead, I received the handbag in a plastic bag that reminded me of a produce bag. Eek! The lady at the pickup counter walked me upstairs to the handbag department where Arya saved the day! She apologized for the way my handbag was inappropriately handled by the other department. Not only did she find the beautiful box that it belonged in, she also wrapped it with a lovely bow. By this time, the store was close and she did not rush me at all or throw together a quick bow for the sake of time. She handled my gift with pride and care to ensure I walked away satisfied. I really appreciate her doing that and giving me the box that I actually paid for when I purchased the gift. No one wants KG in a grocery/produce looking bag. Arya understands quality and care. I hope she can be recognized for her customer service and kindness last night. Sidenote: All pick-up orders should include the original box or packaging that it comes with. This is not the flea market or FB marketplace. A store like Nordstrom should understand what it means to present the total package. Nevertheless, I'm giving the store a 5/5 because the 1st associate was kind enough to walk me upstairs so that Arya could save the day.

Back to back Awful experiences when purchasing my last two suits from the Towson Nordstrom location…read moredue to dishonest sales associates and subpar tailoring. On my most recent visit, Bruce Bereson assisted me. Bruce was nice enough in person, but lied to my face in an attempt to prevent any returns (probably to protect his commission). First, Bruce was wrong about the sizing across different jackets within the same brand. Oh well, that's forgivable. The issue was that when I needed to exchange the tux, I was told by a different sales associate that he didn't ring me up under my Nordstrom account, what's more, the sale was not tied to phone number or email, despite the fact that Bruce pulled my account up in store. As a result, I was told I would have to come back and talk to Bruce if I wanted to return or exchange my tux. In other words, despite having my account information, Bruce intentionally hid my sale and did not provide me a receipt so as to limit my availability to return the item. This also deprived me of my Nordstrom points, which for a purchase of this size would have resulted in a $10 voucher. These type of underhanded sales tactics are completely inappropriate. If you do choose to shop at Nordstrom Towson, I would avoid Bruce Bereson at all costs. As others have mentioned, the tailoring was also subpar. When I went to pick up my last suit from the Nordstrom tailor, I was given a jacket without the arms sewn in. After a lengthy wait, I was finally provided a complete jacket. Given the lack of integrity from the sales associates at this location, the Nordstrom Towson tailors will not be getting a second chance with my next suit/tux.

Had a really great experience at this location after having a less than optimal experience at…read moreanother Jos A Bank. Marcus approached me shortly after entering the store and asked if there was anything I needed assistance with. He was able to work with me and provide me with multiple options (shirts and ties) for what I was looking to accomplish. Marcus confirmed the shirt arm length and collar size fit comfortably, explained various collar configurations, and helped ensured the options he presented were inline with what I was seeking. I ended up getting a few extra because of this and the after Thanksgiving sales made it a great value. Would highly recommend!

If you need a suit for any occasion, ask for Austin. My fiance and I scheduled an appointment to…read morepick out his wedding day attire not knowing exactly what to expect. With so many options of styles and colors, I was overwhelmed to say the least. Austin walked us through every step of the process and made sure that we were getting exactly what we wanted. He helped us lay all the options out on the table, from jackets, to undershirts, vest and jewelry so we could truly visualize what it would look like on our big day. We ended up going with a completely custom suite. If you are a bride who pays attention to detail and has a specific vision for your groom, I highly recommend this store and working with Austin. We entered the store feeling anxious but we left super excited and confident!

I received excellent customer service. They had a whole department that had petite clothing. I…read moreloved the selection of petite tops, jeans, sweaters and dresses. The quality of the clothing is top notch. Plus they had 30% off on all their beautiful clothes. I love shopping at Talbots because I am guaranteed to get top quality and beautiful clothing.

I have shopped at Talbots for over 40 years. They have quality and timeless clothes. Great customer…read moreservices.

I needed a new sizing of my clothing for a wedding for my family, so I bought white T-shirts, a…read morenice dress shirt, and a nice pants as well to make sure I had clothing that fit my size and clothes that worked for my family's wedding coming up soon. I also got about a $30 discount as well from past experiences.

I was kicked out while shopping for nothin. A worker recognized me for " being kicked out before"…read morethough I had never been asked to leave. This was a horrible experience with a horrible employee with short gray hair, glasses, a shorter older woman I did not see her name tag but look out for her. Horrible customer service I will never go back upstairs at least. I think this woman should be fired for kicking out loyal customers in our local area.. This woman has tried to kick us out before, once again for nothing. Please report this worker if knowing who this woman is. From a woman in the local area, just trying to kind her own business. By the way I was shopping for kids.

Dominic helped me when picking out the right size and style of Doc Martens. He was very attentive…read moreand personable. The store had all the sizes in stock. Very good customer service!

Earline is great! She got me sized so fast! She's eager to help me gather dresses around the store…read more She even had me sign up for rewards to get a better discount. My goal was to snag a cheap bridesmaid dress and I did! With her help I found one for 20 bucks. Look for Earline when you're here next or ask for her directly!

Terrible Experience!!! Did I say terrible? I've been to this David's Bridal location before, but…read morethis visit was by far the worst. All of the bridesmaids ordered different style dresses and everything went downhill from there. The young lady ringing us up literally walked away in the middle of ringing us up, and the manager had to come take over. Not sure if she was frustrated or what, but that's unacceptable customer service. We thought everything was finally squared away... NOPE! A month later, I get a call saying my dress was ready for pickup. Do you think they ordered the right one? Of course not! They ordered the first bridesmaid's dress style for everyone. I live an hour and a half away and have now had to make 2 completely unnecessary trips. To make things worse, my original dress was supposed to have 4 extra inches added because I'm tall and wear heels. Did I get what I ordered? Nope. Not even close. Did anyone offer compensation, or did a manager even bother to call and apologize? Nope! I will never, ever, ever shop at this location again. Terrible from the beginning to the end.

This location is nice and the gentleman are so helpful. I was very indecisive but they helped me…read moreout alot, without even having my fiance with me. The selection is better than what you would see in department stores or big and tall sections but the prices range. They do have rewards available. They have a much better color selection also. They sell shoes, suits, casual wear and sports attire. They have some great brands, a very high end store. My fiance loved his gifts. I only give 4/5 for some of the prices. Polo, brooks brothers and levis their prices were competitive, a few brands were a bit high in my opinion. I still will be a consistent returning customer.

Horrible service. Went to this location for a winter jacket. Once I found one that was suitable. I…read morewent to pay for it. The cashier made me wait 15 minutes because she was having a conversation with the customer that was paying. Once they finally finished. She left to put something away. Another cashier got on the register and completely ignored me wanting to pay and went to help another customer find some clothes. The first cashier came back and instead of helping me so I could finally pay and leave. She calls on another customer who just came To the regiesters to pay and started helping them first. Neither tried to help me even though I had waited quite a while by that point so I left. Will never go here again.

I came in to do a return. Kristen did not respond to me when I said hello. When I said hello…read moreseveral times, she continued to talk to her coworker then asked me for my phone number. I put my number in but apparently, she was ringing up my order as a brand new purchase. When I told her that I was returning an item, she responded that I never informed her that I had a returned. I responded by informing her that she never said hello to me and never asked what I needed. She argued back that she asked me how I was doing and that it was my fault that she rung up the purchase. I educated her on customer service and informed of better ways to act as a cashier. She processed my return finally. Because of this interaction, I wouldn't come back to location. If Kristen isn't able to remain professional and welcoming while working at the cash register, she should find a different position that doesn't require employee-to-customer interactions.

I prefer the old store before they remodeled. This upgrade (?) makes the place seem smaller…read moresomehow. The prices are ridiculously high in the store. You can find better bargains on their app. The people who work there seem either bored or irritated.