Extremely disappointing experience with Smoke Island on 11230 Georgia Avenue…read more My husband called around 11:00 PM on a Wednesday night - well within their posted hours (they advertise being open until 2:00 AM) - just to confirm they were open over Easter weekend. Despite calling during business hours, the person who answered was immediately rude and dismissive. It got even more uncomfortable when my husband asked about a few products. The man on the phone suddenly became suspicious and started speaking to him like he was a police officer or a narc, which was completely uncalled for and honestly quite off-putting. What makes it worse is that the exact products he asked about are clearly listed on their website for anyone to see. So, the attitude of the man speaking with my husband - and his defensiveness - made (and still makes) absolutely no sense. If you're going to advertise late hours, you should be prepared to speak to customers professionally during those hours. Customer service like this is a great way to lose business, and we won't ever be returning.

I went in for 5 seconds grabbed one thing, looked around, Put them item back and left. A man who…read moreworks there then runs out yelling "Yo are you gonna pay for tht" accusing me of stealing...

This place is really nice it has a I'm chilling at home feel to it's atmosphere and the staff is A…read more1 top notch so if you are a brother of the leaf check this place out if you are in the area

Probably an ideal cigar shop for the seasoned cigar smoker and male seasoned cigar smoker. But not…read morea good shop for a novice. I came in here ready to throw my money at them cause I'm loving the new world of cigars. Unfortunately the gentleman wasn't very welcoming. I asked for recommendations and showed him a cigar band of something I smoked hoping he might know a thing or two about it. He curtly said "Never heard of it. Must be a private label". That's fine. I don't expect everyone to know every label on earth, but he didn't bother to ask why I liked it. Instead he walked to the humidor and asked how much I wanted to spend. I told him my budget. He assumed I preferred something lighter (I learned pretty early on into cigars that I prefer medium to plus). However, he decided for me without asking my preferences and said "You'll want a lighter smoke" then pulled out two cigars. I felt too uncomfortable to ask questions and learn more about cigars. It was like he was telling me what is best for me without my opinion and that was that. He was a polite guy, but I could feel that my purchase was more of a nuisance to him than anything. Definitely not a shop for the new cigar smoker. Like I said, this is probably a shop for the seasoned male smoker. I won't be back.

The service was prompt & firmly & consistently informative…read more The product selection was sufficient, since they presented me with new products, I'm in progress (so far SO good)... Josh directed me toward a pen that I wasn't planning to buy, but ended up beeing the right choice. As a result of the Vape Spot's insistence that I leave the establishment completely satisfied with my experience, & with the quality of the product beeing legit, I received great value that I can appreciate & return for. Thanks Guy & Gals!

Kenny helped me find some entry level Delta 8 gummies for a good price. Just what I needed to do…read moresome spiritual exploration and to help with my pain Thank You, Vape Spot

I was sold old Vuse pods. I know they were old because of the packaging. I asked they were old and…read morethe clerk inside said he ordered the darker packaging because they were stronger and that's what people have asked for. I didn't really believe him. I just hoped for the best. Vuse pods have new lighter packaging. Anything with the older darker packaging is old and stale. They should not be selling them to their customers. They are more than likely expired , mine were. I wasted my money.

Small shop at the far end of the Maryland Farms shopping center, next to Campestre Chicken. The…read moreleft wall is devoted to hookahs and shisha. The back counter has vaping equipment and supplies, CBD products, and a very limited selection of pipe tobacco. No cigars, and if there were cigarettes, I didn't see any. Of course, I wasn't looking for them. The left wall has a wide selection of um, er, other smoking implements for those to whom 7/1 (in Maryland) is the new 420. Reasonable prices and helpful service. It's a short walk for me so I will surely be back. It's worth stopping by if you are in the market for what they offer.

Service was Great! Selection was great! They had the Padron…read more64 #4 that I was looking for! Prices were very competitive

Terrible customer service, y'all: Bethesda Smoke Shop on River Road is a nightmare…read more I rarely leave negative reviews (and don't enjoy them, either). That said, my husband's experience at Bethesda Tobacco in Bethesda earlier today was so bad that, well, I am compelled to warn others. He went in hoping to ask some straightforward questions about some items, and to then (hopefully) purchase a product. When he arrived, the store appeared empty, so he waited a few minutes. Eventually, an employee emerged from the back - holding a sandwich, mind you - and began talking to him while chewing. I cannot stress enough how unprofessional and off-putting this was. No greeting, no acknowledgment of the wait (or of my husband, really): just a mouth full of food, and an attitude of annoyance. My husband asked about options in the $30 price range, since many products were priced around $50. The employee's response was basically "nope" (with a mouth full of sandwich) - delivered with no explanation or alternative suggestions. It was obvious that customer service was not a priority. Things only got worse when my husband tried to clarify dosage versus price. There was a $10 product labeled as 200 mg, and a $55 product with the same dosage. When he asked about the difference, the employee "carelessly" admitted he didn't know, and proceeded to keep eating his sandwich. At that point, my husband just left the store; it was clear he was not going to get any helpful information. The very small silver lining: Bethesda Smoke Shop does carry a very wide selection of kratom and nicotine vapes. Unfortunately, product variety cannot make up for completely incompetent and disrespectful customer service. Being talked to with someone's mouth full of food, dismissed without answers, and ignored while standing in the store is utterly unacceptable. I would not recommend Bethesda Smoke Shop to anyone looking for knowledgeable staff, professional service, or even a basic level of courtesy: there are plenty of other stores where employees actually care about helping customers. 1 star - 0 stars, actually, but I don't think that's an option on here. And, it makes me sad to be honest: I was a regular there a few years back; the gentlemen working there all knew who I was, and would always help me out if I was short a few cents. *Deep Sigh* Looks like things have plummeted over there.

Truly enjoyed the my visit to the lounge. Look forward to coming back.. It was a great atmosphere…read morewith a knowledgeable staff on the selection. You could tell. They were truly invested in providing a great experience for customers, and I highly recommend it and look forward to attending the events that they have coming up.

Capitol Cigar and Tobacco is a very good cigar lounge with a very nice selection of cigars across…read moreinexpensive to $50 cigars. Their humidor is well designed and does a great job of keeping the cigars ready to be smoked. The lounge area is different as the building is elongated so there's really two seating areas with a high top table for 6 in between. They have coffee, cold drinks and water available at reasonable prices. Parking options are street and paid parking garage across the street. Both are convenient. Capitol Cigars is a very nice experience. Recommend this 4.5 star cigar lounge.

A brand new Total Wine & More has opened, and its location is incredibly convenient. It's just a…read morefew blocks from one of my doctor's offices. Naturally, I was excited to stop in and check it out. The store itself is large, well-stocked, and visually impressive. However, the customer service left a lot to be desired, especially for a first visit. I'm big on first impressions, and unfortunately, this one missed the mark. Not a single employee greeted us during our shopping experience, nor did any offer assistance as we shopped. I did witness several staff talking and laughing with each other, yet no one made an effort to assist with customers shopping. What stood out most was when an employee walked directly in front of us to change price tags, made eye contact, and continued working without a simple "excuse me" or offer to help. We ended up just reaching in front of him to grab the bottle ourselves. Just rude! People choose to spend their hard-earned money where they feel welcomed and valued. While the store has great potential based on its size and selection, the lack of basic customer service made the experience disappointing. Oh well! If customer service doesn't bother you or being treated like a valued customer isn't top on your list, this is the perfect place for you. I'll probably just stick to the Laurel location.

Staff were incredibly helpful. I was on a mission to find Peruvian beer (Cusqueña) but did not find…read moreany at this location. The website is a bit confusing. Anyhow, I got two bottles of Peruvian pisco to add to my home bar. I've had the Portones one in the past, but the other one had great ratings too ao I can't wait to put it to the test of my palate. Place clean, organized, and nice. Parking is available.

Best smoke shop! Emily is so sweet. She helped me find the device I was looking for. I love this…read moreplace and recommend to all.