Extremely disappointing experience with Smoke Island on 11230 Georgia Avenue…read more My husband called around 11:00 PM on a Wednesday night - well within their posted hours (they advertise being open until 2:00 AM) - just to confirm they were open over Easter weekend. Despite calling during business hours, the person who answered was immediately rude and dismissive. It got even more uncomfortable when my husband asked about a few products. The man on the phone suddenly became suspicious and started speaking to him like he was a police officer or a narc, which was completely uncalled for and honestly quite off-putting. What makes it worse is that the exact products he asked about are clearly listed on their website for anyone to see. So, the attitude of the man speaking with my husband - and his defensiveness - made (and still makes) absolutely no sense. If you're going to advertise late hours, you should be prepared to speak to customers professionally during those hours. Customer service like this is a great way to lose business, and we won't ever be returning.

I went in for 5 seconds grabbed one thing, looked around, Put them item back and left. A man who…read moreworks there then runs out yelling "Yo are you gonna pay for tht" accusing me of stealing...

Beautiful selection as well as presentation of merchandise staff is equally great as well.read more

Amazing place. Great varieties of selections. Friendly and helpful and really patient staff…read more Owner is keeping up the inventory with latest product and always restocking as quick as possible. If something is not available/in stock they make sure to get it to you right away. I've been shopping from Smoke island almost 2 years now. Started with the location few miles down the road, then second one opened in DC and now third place this one. Hard work pays off, hope to see you guys open ip many more locations and thank you for great service and business. Oh and also best deals in the area.

Awesome smoke shop in Silver Spring. They have a decent selection of tobacco products and…read moreaccessories. I just so happen to be looking for flavored tobacco for my hookah. I was happy to find a place local to me. Friendly staff. Wide selection of hookah products. I purchased grape mint flavored shisha. Looking forward to smoking it.

Love love love this place. I am never disappointed when I go. Recently bought a very small hookah…read moreonline (Amazon) thinking let's try it. It was so hard to keep the heat from burning the shisha and the quick lights were going out very fast (2 in an hour). My first visit I was a little overwhelmed and just bought the coco charcoals and stuck them somewhere in my house. Today I figured I would just get a bigger tray and bigger bowl for my small hookah. Not to mention an additional hose. Well people were coming and going and I was all confused. The lady was like why don't you just buy a bigger hookah????? Duh Not what I had gone in for but it made sense. Looked at a larger Mya hookah with a cage. How perfect was that. My small one seemed like a fire hazard with the short hose and small tray leaving ashes going everywhere. At this point I have the new larger hookah at the register (larger bowl, tray and bigger longer hose). Grab some more shisha and out the door. Did buy some more coco charcoals not really sure they were the ones I had bought before. Cleaned it and prepared my hookah. Coals took literally 7 mins. Started with one coal not a lot of smoke a lot of pull from me though. Added another coal..... We have a winner!!!!! This made my weekend. My little hookah will be used only when traveling. Oh the coco coals are awesome!!!! Burnt my finger thinking because it was black that it was not lit. This place has all you need and more. Great quality of items with a large selection. Really good customer service. They seem to know their regulars.

We just hired Cortez Rolling to be a vendor at our wedding this past weekend! I can't say enough…read moreamazing things about them. Diego was our roller and he brought 3 kinds of cigars for our guests to choose from! Our guests were RAVING! Diego was so funny, professional, knowledgeable, and kind. We selected to have 50 prerolled cigars available and we went through all of them. They made a custom label for us and it all looked so so great. The cigars were also rolled on site and it was such a cool experience to have at our wedding. The price was fair and we 100% got our moneys worth! People are still texting me saying how much they loved the cigar table and posting photos online enjoying them! If you are considering Cortez Rolling for your event GO FOR IT! Their shop is also so cool and the staff are so friendly. Thank you x a million to this business for making such an impactful and fun time at our wedding!

My wonderful neighbors are such a delight & I learned that the Mr. enjoyed cigars, especially since…read morethe Mrs. is originally from Cuba. The irony, as Cortez Cigars was the vendor used for last year's company Holiday Gala, so it was cool to pop in as a passer-by. Shawn was the Cigar Curator where he gestured us in to this dimmed, pretty clear air (not a heavy smoke presence), dark wood/leather furniture & just the right amount of rustic artwork lounge. There's 3 display cases to choose your stogie of your choice, & all of the necessities to enjoy fully. If you choose to delight in house, you can sit amongst a small square table or in the recliners against the brick wall. The small layout provides a relaxing & quant indoor venue for the cigar enthusiasts. My OCD caught hand sanitizer, mints & some other grooming aids for the before & after of partaking in the chohibas....a classy VIP touch. I saw empty bottles of expensive libations, so my summation would be you can BYO, as I didn't see any products on display or for sale...if I missed it, my bad. & what great timing as soon as I walked into my building, my neighbor was walking out & I unexpectedly bestowed the foil bag & lighting accessories upon him. For the cigar lovers in the SS vicinity, this is the place to be to enjoy a tightly-rolled bundle of various types & sizes of dried and fermented tobacco leaf.

I like tobacco Hut the new owner Kevin is amazing got some vapes and they didn't work did…read moreeverything he could to make it right would definitely recommend this place always willing to help the customers!!

Buyer beware. Defective hookahs and over priced tobacco. They won't exchange or return defective…read moreitems. Highly recommend to not shop here.

Was visiting from NY and needed a couple of sticks for the long drive back home. Nice small shop…read morewith a wide variety to choose from. I found my favorite cigars there. The person running the shop was friendly and knowledgeable. We might be relocating there soon and I think I found where I'll be buying my cigars.

This place is absolutely fantastic and the staff is just simplely the best this place can…read more definitely help you out with all of your smoking needs so if you are in the area don't hesitate to stop in

There is nothing like walking into a place where you feel welcomed. These guys have the best cigars…read moreand gifts. Cheers to this brick and mortar and the great experience. I can't wait until their lounge opens post COVID stuff.

Eldersburg Lounge the absolute best. Manager Zach takes care of everything. Very pleasurable…read moreexperience.

DO NOT GOT HERE FOR CARTS: they not real THC. I bought a 3.5 muha here once and they make me think…read morethe are real by covering up the THCA label with a price sticker. Crazy how I almost bought one for half off...

Twin and I came through, customer service was amazing, and the inventory was bewitching. The lady…read morewho assisted me was very personable, & accommodating.

Yohnnes the owner of the establishment is beyond any smoke shop owner I've ever met. Cordial, kind,…read moreand more than anything, attempting to provide the best inhale to ExHale! Can't recommend them enough! Value unparalleled.

I really like this place . The gentleman helping me was very helpful. I had an idea of what I…read morewanted but he made it easy for me to pick what I needed. The shop has a lot to pick from so I would definitely recommend this shop.