Terrible customer service. If you have a motorcycle he's going to kick out because his car alarm is…read more"sensitive" like him. Then when you about to pull off he will run out just to yell at you and bitch about your bike.

The caterpillar from Alice in Wonderland. might be a better mascot. Little shop in a little strip…read morenear the entrance to the State Police barracks. They cover the gamut of smoking, from briar pipes and tobacco to cigars to vaping devices and juice to hookahs and shisha to glass and metal pipes and papers and cigarette tobacco. I was able to get coils for an older vape device when I had first tried the shop I bought it from to no Avail. Service was extremely cordial, prices reasonable, and 5% discount for seniors, military, and first responders. They're doing a lot for Covid safety, including reduced hours, customer limit, knock on the door to enter, no touching and no cash payments. A local business worthy of support.

The overhead markup that this place charges is disgraceful. I bought a portable concentrate pen…read morehere for $149. When I went online after being duped the pen is valued at $89.99 on the manufacturers website. To be on a college campus and operating a business like this should be reported to the states attorney general, which I plan to do.

Literally every time I come in here, I ask the counter person for the price of something, and then…read morethey scan the product, and it's ALWAYS 20-25% more expensive. This is no way to run a business. I guess if you're desperate, this place will work.

I visited Kure and I was helped by Adam who was extremely knowledgeable about the products and so…read morehelpful. He helped me pick juice and when I tried one and didn't like it he exchanged know questions asked. He was pleasant and helpful. I would definitely recommend. Thanks Adam for the great customer service.

This shop is off of Cherrywood Ln right behind the Chipotle on Greenbelt Rd. It says 24 hours, but…read moreit's not. I have no idea when it close. They have reasonable prices here. Usually .50- $1.00 cheaper than your average Tobacco shop. The little lady behind the glass is so sweet, She said to me-thank you for coming, please tell your friends.. It's easy to miss this place as it is no parking out front. The parking lot is on the side of the building, before you reach the store or after the store on your left if you're coming from Greenbelt RD. It's never a line here. I honestly don't know how they keep it opened. Stop by and show the lady some love. This may be another hidden gem.

This place is probably good for a lot of other things but there cigars are absolutely garbage i…read morethink there cigar humidor can't be working because I haven't gotten a fresh cigar out of here yet come people we have got to do better

-0 stars. Let me preface this review with THIS... my first…read morevape pen purchase was LESS THAN 10 DAYS AGO! That pen stopped working correctly. I thought maybe it might be due to a faulty/defective chamber, so I went to the store Mon 2/8/21 to speak w/owner/mgr, letting them know I must have received a dud. The 2 folks working there ask me to return the following day after 12 noon. That visit, I told them I'd just get a brand new chamber during the interim, just to see if that worked any better, and return later, to address the issues with the owner. They said okay. Once home, I open the package, pop it in, surprise... that brand-new chamber was EQUALLY DEFECTIVE... and literally fell apart in my hands as I was holding it. This brings us to today...Wednesday. I called 1st, to ensure "BossLady" was there this time.(since the entire experience and her customer service was so funky and foul... I'mma just call her B.O.Pun intended!) They tk a msg, w/she'll call me bk shortly. Abt 20 min later I got a call from the same guy, Id spoken w/in person, on Mon. He remembered exactly who I was, told me B.O. STILL wasn't available, but an employee named "Lindsay" could handle the return/exchange, and rectify the malfunctory device issues. I said ok, I'd be there shortly. Once at the shop, Lindsay, recc by B.O., is friendly and helpful, as a vape expert. She quickly apologized for my pen, sold by a diff employee,(who suddenly they say no longer works there) tells me that that was a known faulty device, and wldv sold something entirely different that she uses herself, which also happens to be the very same price as what I paid. Here's the issue. After taking my merch to the bk, to show B.O., who refused to come out and speak to me in person... Lindsey says all B.O. will do, is tk off 5% on ANOTHER brand new device! (now remember...mine is STILL NEW‍) She actually expected me to spend additional $$ patronizing her store for the THIRD time, in less than 10 days , to buy yet another item, equally likely to be defective, for which they undoubtedly, also deny culpability. They currently hv a handwritten sign that says no returns no exchanges...and this sign is new... It was never there initially. Quite clearly, the non-existent policy is NOT bcz of covid., as no one in the store took issue w/handling the very vape pen Id just had in my own mouth. Instead, I'd venture, it's the result of knowing they sell CRAP products, and stale tobacco merchandise, intent on committing FRAUD, theft by deception. Had this been handled appropriately, It's likely, I'd spent an even higher amount on a NEWER vape pen, per recc by Lindsey, as I trusted her knowledge and sound judgment...IF....B.O. had at least given her permission to credit the amount I'd already spent, toward the purchase of a new device. B.O. refused. After repeated failed efforts to coax B.O. out to speak w/me directly, I decided to go thru my bank directly, to have the transaction returned as fraud, since it was. Shameful, given that the onus lies with the merchant who sold me the problematic merchandise. I also found it hilarious, that B.O. wldnt show her face, didn't even want me to so much as know what her name was initially....AND sent Lindsey out to do her job and definitely her dirty work, while she stayed in the office hiding under her desk I guess? I later learned, B.O. has a penchant for abusing the power of the Laurel PD, to resolve her customer service issues, rather than deal with the customer directly. She just literally calls the police on people!! Can you imagine how things could escalate w/some individuals, if that were to happen? B.O. is a trip...and I can't imagine why any non-korean wld ever work for/with her, especially when this chick refuses to do her own damn job, but will sic some "Outsider-Muscle" on customers, in an attempt to do her bidding.... seemingly making them, the scapegoat.(MANY Korean establishments love to do this...as a way to displace the responsibility and blame they know they'll encounter w/their questionable, unethical, and flat-out FRAUDULENT businesses in communities that do not represent their own). So they leave this young lady to deal with a disgruntled public over products they know are garbage, when they alone are responsible for the merchandise stocked in their store. Do not patronize such businesses, owned by ANYONE who employs such unethical practices. They are committing fraud, and theft by deception. Which is illegal mind you. This review was based on principle alone, to prevent others from patronizing them all together. If they cannot honor ALLLL of their customers, and the $ we spend on their products...they do not deserve the honor of receiving our dollars. I guarantee you her business ethics are different in a predominantly white neighborhood versus a black or racially mixed one of Laurel. She does not deserve to make a dime from this community and she needs to be put out of business!

Awesome smoke shop in Silver Spring. They have a decent selection of tobacco products and…read moreaccessories. I just so happen to be looking for flavored tobacco for my hookah. I was happy to find a place local to me. Friendly staff. Wide selection of hookah products. I purchased grape mint flavored shisha. Looking forward to smoking it.

Love love love this place. I am never disappointed when I go. Recently bought a very small hookah…read moreonline (Amazon) thinking let's try it. It was so hard to keep the heat from burning the shisha and the quick lights were going out very fast (2 in an hour). My first visit I was a little overwhelmed and just bought the coco charcoals and stuck them somewhere in my house. Today I figured I would just get a bigger tray and bigger bowl for my small hookah. Not to mention an additional hose. Well people were coming and going and I was all confused. The lady was like why don't you just buy a bigger hookah????? Duh Not what I had gone in for but it made sense. Looked at a larger Mya hookah with a cage. How perfect was that. My small one seemed like a fire hazard with the short hose and small tray leaving ashes going everywhere. At this point I have the new larger hookah at the register (larger bowl, tray and bigger longer hose). Grab some more shisha and out the door. Did buy some more coco charcoals not really sure they were the ones I had bought before. Cleaned it and prepared my hookah. Coals took literally 7 mins. Started with one coal not a lot of smoke a lot of pull from me though. Added another coal..... We have a winner!!!!! This made my weekend. My little hookah will be used only when traveling. Oh the coco coals are awesome!!!! Burnt my finger thinking because it was black that it was not lit. This place has all you need and more. Great quality of items with a large selection. Really good customer service. They seem to know their regulars.

We just hired Cortez Rolling to be a vendor at our wedding this past weekend! I can't say enough…read moreamazing things about them. Diego was our roller and he brought 3 kinds of cigars for our guests to choose from! Our guests were RAVING! Diego was so funny, professional, knowledgeable, and kind. We selected to have 50 prerolled cigars available and we went through all of them. They made a custom label for us and it all looked so so great. The cigars were also rolled on site and it was such a cool experience to have at our wedding. The price was fair and we 100% got our moneys worth! People are still texting me saying how much they loved the cigar table and posting photos online enjoying them! If you are considering Cortez Rolling for your event GO FOR IT! Their shop is also so cool and the staff are so friendly. Thank you x a million to this business for making such an impactful and fun time at our wedding!

My wonderful neighbors are such a delight & I learned that the Mr. enjoyed cigars, especially since…read morethe Mrs. is originally from Cuba. The irony, as Cortez Cigars was the vendor used for last year's company Holiday Gala, so it was cool to pop in as a passer-by. Shawn was the Cigar Curator where he gestured us in to this dimmed, pretty clear air (not a heavy smoke presence), dark wood/leather furniture & just the right amount of rustic artwork lounge. There's 3 display cases to choose your stogie of your choice, & all of the necessities to enjoy fully. If you choose to delight in house, you can sit amongst a small square table or in the recliners against the brick wall. The small layout provides a relaxing & quant indoor venue for the cigar enthusiasts. My OCD caught hand sanitizer, mints & some other grooming aids for the before & after of partaking in the chohibas....a classy VIP touch. I saw empty bottles of expensive libations, so my summation would be you can BYO, as I didn't see any products on display or for sale...if I missed it, my bad. & what great timing as soon as I walked into my building, my neighbor was walking out & I unexpectedly bestowed the foil bag & lighting accessories upon him. For the cigar lovers in the SS vicinity, this is the place to be to enjoy a tightly-rolled bundle of various types & sizes of dried and fermented tobacco leaf.