Extremely disappointing experience with Smoke Island on 11230 Georgia Avenue. My husband called around 11:00 PM on a Wednesday night - well within their posted hours (they advertise being open until 2:00 AM) - just to confirm they were open over Easter weekend. Despite calling during business hours, the person who answered was immediately rude and dismissive. It got even more uncomfortable when my husband asked about a few products. The man on the phone suddenly became suspicious and started speaking to him like he was a police officer or a narc, which was completely uncalled for and honestly quite off-putting. What makes it worse is that the exact products he asked about are clearly listed on their website for anyone to see. So, the attitude of the man speaking with my husband - and his defensiveness - made (and still makes) absolutely no sense. If you're going to advertise late hours, you should be prepared to speak to customers professionally during those hours. Customer service like this is a great way to lose business, and we won't ever be returning. read more

I went in for 5 seconds grabbed one thing, looked around, Put them item back and left. A man who works there then runs out yelling "Yo are you gonna pay for tht" accusing me of stealing... read more

They use to sell a product I liked. It was good them but staff is not that knowledgeable about all their products. I lost money because they advised me to buy one thing and it didn't have all the parts and if you take it out of the store trusting they will handle what's wrong.... they won't! read more

I'm sure the in store experience is great judging by reviews, But whoever is running their delivery side of the operation is actively costing them money. Either do delivery decently well. Or just don't at all. Impossible to get a simple order placed.. I'll get in the car and go somewhere else. read more

Everything you could ever need! I had to get out of there! I felt like a kid in a candy shop! Will def be back!!!

Newley opened and much needed smoke shop in the area. Good selection of grinders "waterpipes" hookah rolling papers and other great stuff . Mo was very helpful he even offered to special order anything they didn't have . read more

Smoke Island - Tobacco Shops Near Me - Silver Spring, Maryland

Sunday hours till 9/30 pm 9::15 pm there closed waist of gas and this is posted in the same time read more

Just like others have said before the staff is amazing and very helpful. They really want you to have a good experience in their shop and enjoy the products at home. They were very helpful in getting us set up with a new hookah pipe, shisha and coals. We went in on a Saturday night around 8 pm, explained the pipes, shisha selection and recommendations to very well. There was no pressure whatsoever to purchase anything. They were kind to explain why coconut shell coals are an option compared to traditional three kings and why they recommend each. It was a lovely experience and both my husband and I knew it and said it as soon as we stepped out. They were very gay friendly. read more

Would be awesome if they opened on time. Came at 10. Waited outside for 10 minutes. No one showed up. No one answered the phone. read more

I once walked into this store to buy some cigs, while I was in the store the owner struck up a conversation and introduced me to his son. I've been shopping there since. read more

Very cool shop, the guy that helped me was extremely nice, he went out of his way to help me he was patient and not pushy, they variety was quite good, still missing a couple of known brands but all around i really think the place is one of the best i've been. Thx. Guys. read more

What can I say I started vaping about for 6 months ago. Bought my first vape from store in Wheaton. I got my girl hook on it 3 months ago but her vape die so I took her back to the store in Wheaton on 10/13/20 to buy another one. We bought one but something happen liquid was spilling or coming out. I told her lets take it back to exchange it cause is defective or something. Went to the Wheaton location on 10/15/20. At first I thought we are not going to have any problems doing the exchange. A tall hispanic male with glasses gave is a hard time stating that the vape was good. You could taste the liquid in your mouth because I tried her vape as well. I felt offended that he would take us for liars. Anyways he finally agreed he would exchange it but we decided to get a more expensive one. I even bought another vape for my self. Another thing that I didn't like that is that he didn't print a receipt for her and we had to ask him for one. will not be returning. I think the owner should talk to him or his manager. I kind of felt like we were begging him to do the exchange a defective product . Asking for questions Not a nice way to hep a client. read more

Always friendly, always helpful, they remember me and my regular vape juice order by name. They have a wide selection of glass pipes and vape supplies as well as myriad other smoke shop products. I'm VERY happy this shop opened up in my neighborhood. Good job guys :) read more

I bought a piece from here months ago. They were only open for 2 weeks at the time. The sales man, that I believe is the owner, was very nice. He helped me with items that he knew I wasn't buying that day and just had questions about. They have a great variety at a reasonable price. They're not gouging you on smaller items like some shops in Montgomery County. I will be back for more items when I need them. read more

Absolutely the worst customer service. They will sell you a vape with no battery and then look at you funny when you return....make sure to trie check all purchases. Also the return policy is non existence. I purchased a device less that 2 weeks ago which stopped turning on...no redund or return read more

Great small business in the downtown Wheaton area. Very friendly and knowledge staff (father-son team). Nice variety for a very new store. Wish them success. read more

Ali was extremely helpful! The store had exactly what I was looking for and then some. I had to pry myself out of there before buying anything else from such a huge selection. read more