First, I have to say that Keiran , one of the service managers, has always been very friendly and…read morehelpful. ASR was my "go-to" for about 4 years, and , generally, saved me money on most simple services
for my 1997 Jag. ASR actually replaced tail light bulbs and would do a pre-trip inspection, and shuttle home if necessary, without charge. I simply do not have a deep pocket that the Jaguar dealer's service dept requires, and I am suspicious of all repair shops, all genres. In March, I experienced dash warning lights and obvious erroneous engine temp gauge readings("dummy" gauge). ASR did some necessary repairs, but I was dissatisfied with the information they supplied about additional work and questioned their expertise in continuing to work on the car, as this car has some quirks and even is different from later '97s. .....which I reminded them of several times. Bottom line; their inexperience with this particular car resulted in some things that were done incorrectly and which could have caused serious damage(wrong wrong wrong radiator hose clamps). Made no mention of BAD motor mounts. AND left dents in upper fender near hood seam, both sides(obvious to me even that it was from a tech leaning on fender). I did not take it back after discovering the issues, my bad move there, but I had contacted them through two different emails, with details.... apparently they didn't receive one of those. And the one they did get, their reply went to my "junk mail", so I did not see it and assumed they were ignoring me. Eventually, I did send them photos of the dents, etc, and they DID then ignore me. My insurance would not cover it, given they would need one claim for each fender, but also filing a claim would cause my rate to go up. I did take my car to an "indie" Jag/Rover shop, for remaining repairs.... Pricier but more knowledgeable, which will give me piece of mind. Probably ASR is a competent shop for average cars, just not my car.