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Auburn, AL

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J& W Glass

5.0 (2 reviews)
Open • 8:00 am - 5:00 pm

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4 years ago

amazing and seemless service! On time, clean and reliable! Highly recommended! Thankful for people who actually deliver what they promise!

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11 years ago

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Doors By Decora

Doors By Decora

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I purchased my custom double entry doors 15 years ago and the doors are beautiful. However, due to…read morethe insulation black butyl tape they installed around each window, some of the seals have failed and there is what I believe to be butyl oozing growing between the double panes, making my once pristine doors unsightly. Upon googling this product, it states, "The main disadvantages of butyl tape are heat sensitivity, weak chemical resistance, and a lack of structural rigidity. Kejian Polymer Materials (Shanghai) Co.,Ltd +2 Temperature and Weather Limits Melting in high heat: Extreme or prolonged heat can make the tape overly soft, causing it to ooze, bleed, or lose its grip. Stiffening in the cold: Freezing temperatures make the tape stiff and hard to apply or shape correctly. UV degradation: Unprotected tape can break down over time when exposed to constant sunlight." This is a professional company and I would expect that they use appropriate materials that would be trouble free in all weather conditions for far more than 15 years. The owner, J. K. Jones quoted me $55. per replacement window (of which I have 8, so far, out of 54) and I'd have to hire someone to install the replacements locally, furthering my expenditure. And that's without knowing if they still use the same butyl tape that failed. Even though the doors never encounter rain and are mostly protected from the sun, as they are covered by substantial eaves, Mr. Jones is sticking to his 2 year warranty when it was Doors by Decora's choice to use a product which is inappropriate in all weather conditions, for which they take no responsibility. It's quite disappointing.

I needed a custom size door jamb. Decora was happy to customize any of their door designs. They…read morehave the best selection of doors in many styles. The quality of the door exceeded my expectations. The wood was beautifully stained and the glass work detail was exceptional. The doors are like pieces of art; beautiful craftsmanship. The friendly service was appreciated through the whole process. I highly recommend Doors by Decora. The installers also thought they were high quality doors which were easier then most doors to install.

River City Door Company

River City Door Company

(4 reviews)

River City Door installed a damaged garage door on my property and refused to replace with a new…read moregarage door or resolve this issue. As a retired senior citizen, I was treated very disrespectfully because I did not want to accept a damaged garage door. I inspected their product and installation and found that it was damaged, and I did not want to accept their installation! This company does not provide customer service after the job is installed. I had to file a complaint to the corporate office to get another company to replace the damaged garage door that River City Door refused to resolve. DO NOT TRUST THIS COMPANY!!

River City Door Company did a fantastic job fixing my garage door. My existing door had two major…read moreissues. The first was noise - it was so loud, even though I had used grease on all the hinges, springs, and wheels. The second was staying closed. I would hit the remote button to close the door, and it would go down half-way, then suddenly reverse and open again. It got to the point where I would have to push the button three times, and still watch the door to make sure it closed. The reviews for River City wer overwhelmingly positive, so I went to their website and completed the service request form. I submitted the form on a Wednesday and expected a return call the following week. That didn't happen - they called me back the same day, in 15 minutes. I spoke to Heather who assured me that they could fix my door. She was able to schedule a tech for the following Monday, from 10 to noon (aside - she could have scheduled it for the next day. The only reason she didn't was because I wasn't available until Monday.) On Monday, Wes (the technician) showed up right at 10. I immediately took that as a good sign. He was able to diagnose the problem immediately, then he fixed the issues. What he did next was the best thing, though. He explained to me what I needed to do to make sure the door remained in tip-top order. He also told me that the opener itself was fine and didn't need to be replaced, even though it was 18 years old. He finished in 30 minutes and was on his way. The total cost for the service appointment was $129, which was a bargain to me. I now have a garage door that opens and closes quietly, which is exactly what I need. If you have garage door issues and your own maintenance work isn't doing the trick, call River City Door Company. They will get your door in perfect working order, for a lot less than you think it will cost.

J& W Glass - glassandmirrors - Updated October 2026

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