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    Zen Windows Columbus GA

    4.8 (4 reviews)
    Closed 9:00 am - 6:00 pm

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    Services - Zen Windows Columbus GA

    Door installation

    Window installation

    Window replacement

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    5 years ago

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    Ron C.

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    6 years ago

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    7 years ago

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    The Glass Guru of Columbus

    The Glass Guru of Columbus

    (4 reviews)

    Workmanship matches customer service. Horrible…read more I've never been upset enough to take the time to negatively review a business and there are a lot of businesses here in Columbus that deserve it so I hope all that read this take this seriously. If the person I spoke to this morning didn't talk to me like I was ineffectual and not worth her time, I might have waited for them to make this right. I highly doubt they will. Purchased a screen door for $80 dollars. Came home to find a hole in it and that it wasn't even installed. Customer service who answered "Glass Guru" told me shouldn't be an issue since they didn't charge an install fee. I guess the $80 I was quoted and paid out of pocket didn't include slapping that onto the track or without a hole. She told me I can come by and get a new screen. Great, an errand. Thanks! It gets better though. Per approval of the landlord: Glass was replaced on sliding doors. They said the previous contractor/competitor did a bad job, but they would do it right. However, the glass now moves on both doors with the push of a finger. I'm not sure what they meant by "doing it right", but I do know it isn't supposed to do that. They also left caulk all over the door. Guess it wasn't worth their time to clean it. The woman who answers the phone for them was upset I called to complain about this on the weekend, however SHE is the one who answered the phone. She then said to text or email and hung up, which I did with pictures and video. Although I did as requested, this must have annoyed her further because she had to tell me it was Saturday, it was her day off, and in her mind I guess I have nothing better to do. She replied with text saying not to call them, but have my leasing company do it. It quickly became apparent that even with evidence of piss-poor workmanship forwarded over to them, they only talk to the people paying the bill, not the people living there. As if there should be any cost of service to fix what should have been done right the first time. I told her I would contact my leasing agency as well as Facebook, google reviews, and Yelp. She wondered why I would post a negative review when all they did was follow the work order. I considered this for a split second, but in all honesty I don't think the work order stated: " install new glass so that the door handle moves when shutting and the glass panel moves to the touch. Please put hole in screen and do not install." It is evident this company does not care about the quality of their work. It is also obvious that they do not respect people renting vs. home ownership and their chstomer service is non-existent or is only available to the highest paying jobs. I don't install glass. But I do know that it should not move in the frame of the door. I don't answer the phone to reply to customers for my business, but I do know how to talk to people, accept fault, and ensure that the mistake I made will be corrected. Basically, I was taught no matter what your job is, do the best you can and your best better be right. This life lesson was lost on this company. Take your service elsewhere.

    Very unprofessional company. Owners will harass clientele on social media for their opinion of bad…read morework they completed. Completely shook

    Zen Windows Columbus GA - windowsinstallation - Updated May 2026

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