Very disappointed with the little attention to detail at point of order, quality product and…read moreinstallation. For one, the doors I ordered from a brochure and hand-drawing did not reflect the actual doors delivered. They were more wood than glass which defeated the whole purpose of opening this space up. First red flag: no measurements were given, no computerized rendition, nor a picture of the actual doors were ever sent prior to installation. For a $10,000 project you would think they would be incredibly detailed. The installation was just as bad. I noted rot under the door they removed and questioned whether that would be removed. The answer was "no, I cannot rebuild your whole home." Then proceeded to cover it with a piece of wood right in front of me. A piece of moulding from the framing of this door was removed because the door did not clear it. I was able to avoid installation of moulding that did not match the original in the exterior. No attempt at consulting with me, the homeowner, the details. The finished products are awkwardly sized windows and doors.

Contacted WW in July of 2024 in order to get a quote on replacing the windows in my 70-year-old…read morehome. This house is very sentimental to me as it used to be my mother's house of 30 years. John was my salesrep and was very charismatic and likeable. In addition to discussing windows, we talked about the possibility of replacing the front door and the back door. I was concerned that it wouldn't be possible because the doors are an odd size, 34". After taking measurements, John said that they could do the door. The front door was the original door and had seen better days. There was no way to fix the issues with the door and because it was half glass and a safety concern for me, I chose to delay the windows and go with just the front door at that time. My plan was to do windows next, and then the back door. John didn't have pictures of the doors on him, so he had to text them to me. What he sent were drawings of the door. He said that there were only 3 doors that would fit. I asked if he had any real pictures of them installed on someone's house and from a distance. I was very specific that I wanted a craftsman style door to somewhat match the house. He sent me a picture of a real wood door (one I would be getting would be vinyl and white), but the picture was only of the door, and it wasn't like the one I wanted. It only had a single pane of glass at the top and I wanted the classic 3 pane craftsman style. He told me that they would put grids on the pane of the example he sent me, but the only option was 4 panes. It was hard to tell the size of the pane of glass due to there not being any measurements on the door. I thought we were both on the same page as to what I wanted and what I would be receiving. It took over 6 weeks for the door to be delivered and then I had to schedule an installation time which was another 3 weeks. On the morning of the installation (11/7/24), my daughter had an accident on the way to school (new driver of only 1 month) and I had to go to help her. The installer called me while I was with her and needed to get into the house to begin the installation. I rushed home and opened the door for him and then went back to be with my daughter. I wish so badly that I would have taken 5 minutes to look at the door on his truck before leaving because when I arrived back home and the new door was up, I was so upset because it was not the door I thought I was getting. The new door did have 4 panes at the top, but they were very small, which made the door look very cheap. I told the guy installing immediately that it wasn't the door I ordered. It was too late to put my old door back up because he had to remove some of the casing to get the new one in. I called John and left a message and then also sent a text. I finally heard back from him late that afternoon. He told me that he would talk with his supervisor and get back to me. I didn't hear back from him the next day which was a Friday, so I sent him another text saying I would like to speak before the weekend. I texted again on Tuesday and finally got a text back on Wednesday. He again told me he would speak with his supervisor. This went on for another 2 times, telling me that he would get with his supervisor and then just ghosting me. Finally, on 11/26/24 I called the office and spoke to a lady there for over 10 minutes explaining what was going on. She said she was going to call the owner and explain the situation and he would call me back. She also said that he was off for Thanksgiving. I told her to just wait until Monday to discuss with him so it wouldn't interrupt his holiday. On 12/5/24 when I hadn't heard back from anyone, I called the office again. The lady that answered treated me like I was lying about calling in the previous week because she had no record of the message. I told her I would be happy to send her a screen shot of the 10-minute call from my call log on my phone. She took my info and said she would have someone call me. Andy did call and leave me a message on 12/20/24. I was finally able to return his call on 12/30/24. I explained the entire situation to him. He promised me that he would see what could be done to make me happy. So.... On 1/6/25 he texted me with all the things that could be done to make the door like the one I ordered and if I was ready to move forward, he could put together a quote?!!! I told him that there was no way that I was spending any more money for a door that I had already paid for expecting to get what I ordered. He said that the door I had was the one that I agreed to on the contract. I responded that it was a very poor picture of the door and that we went round and round with me asking for a picture of it on a house, and he couldn't supply one. I even told him craftsman style, so that may be what I signed off on, it was not what I expected to receive. I just caution anyone doing business with WW to know exactly what you are purchasing.

Workmanship matches customer service. Horrible…read more I've never been upset enough to take the time to negatively review a business and there are a lot of businesses here in Columbus that deserve it so I hope all that read this take this seriously. If the person I spoke to this morning didn't talk to me like I was ineffectual and not worth her time, I might have waited for them to make this right. I highly doubt they will. Purchased a screen door for $80 dollars. Came home to find a hole in it and that it wasn't even installed. Customer service who answered "Glass Guru" told me shouldn't be an issue since they didn't charge an install fee. I guess the $80 I was quoted and paid out of pocket didn't include slapping that onto the track or without a hole. She told me I can come by and get a new screen. Great, an errand. Thanks! It gets better though. Per approval of the landlord: Glass was replaced on sliding doors. They said the previous contractor/competitor did a bad job, but they would do it right. However, the glass now moves on both doors with the push of a finger. I'm not sure what they meant by "doing it right", but I do know it isn't supposed to do that. They also left caulk all over the door. Guess it wasn't worth their time to clean it. The woman who answers the phone for them was upset I called to complain about this on the weekend, however SHE is the one who answered the phone. She then said to text or email and hung up, which I did with pictures and video. Although I did as requested, this must have annoyed her further because she had to tell me it was Saturday, it was her day off, and in her mind I guess I have nothing better to do. She replied with text saying not to call them, but have my leasing company do it. It quickly became apparent that even with evidence of piss-poor workmanship forwarded over to them, they only talk to the people paying the bill, not the people living there. As if there should be any cost of service to fix what should have been done right the first time. I told her I would contact my leasing agency as well as Facebook, google reviews, and Yelp. She wondered why I would post a negative review when all they did was follow the work order. I considered this for a split second, but in all honesty I don't think the work order stated: " install new glass so that the door handle moves when shutting and the glass panel moves to the touch. Please put hole in screen and do not install." It is evident this company does not care about the quality of their work. It is also obvious that they do not respect people renting vs. home ownership and their chstomer service is non-existent or is only available to the highest paying jobs. I don't install glass. But I do know that it should not move in the frame of the door. I don't answer the phone to reply to customers for my business, but I do know how to talk to people, accept fault, and ensure that the mistake I made will be corrected. Basically, I was taught no matter what your job is, do the best you can and your best better be right. This life lesson was lost on this company. Take your service elsewhere.

Very unprofessional company. Owners will harass clientele on social media for their opinion of bad…read morework they completed. Completely shook